E-Retailing or E-Tailing is nothing but the buying and selling of product or service by means of electronic
through mobile or internet etc. E-Tailing may also include the sales of business to consumer and business to business. In
this current era, consumer durables, and market penetration in electronic retailing has increased day to day life. This
study aims to consumer perception-based service quality to measure the electronics goods and customer satisfaction level
on electronics goods of e-service quality. The survey goes on with the well-structured questionnaire. This is mainly based
on Likert scaling techniques and percentage analysis and factor analysis to find out the consumer perception and
satisfaction. It is good to buy electronics goods online, expect apparels we can buy other products like footwear, food,
reservations of tickets.

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