i had fun with you. i didn't have fun with them, but i had fun with you. [ laughter ] okay, guys. ryan: alright, marcus. lemonis: be in touch. congrats. wendy: thank you. ♪♪ lower manhattan starts now. lows now. \s nice and comfortable, clear sky, a brilliant-looking tuesday. ♪ >> a plane has just crashed into the world trade center. >> hijacked american airlines flight 11 from boston to los angeles. >> another one just hit. >> crashing into the second tower. what is going on >> we're looking at live pictures of the pentagon. >> there was a third plane that hit the pentagon, america apparently under attack. every aircraft has been ordered

to land immediately. >> the faa has banned all takeoffs. >> another explosion. >> oh, my god. >> one of the twin towers has collapsed. >> security forces have reported another plane hijacked, a plane going down in the pittsburgh area. >> we have an enormous explosion. >> the building just collapsed. >> the world trade center is no more 20 years ago tomorrow. good evening i'm shepard smith. two decades, yet those images bring badge every emotion. katy couric breaking the news, lester holt announcing the nation under attack, watching the buildings collapse the shock, the fear and anxiety, the confusion, the realization that nothing would ever be the same maybe like me in the days that followed, you and for the first time you could find yourself overwhelmed, cry from time to time in public, wondering how we would all get through it,

whether we could i woke up this morning, the sky was -- it was the same color as that day t 9/11 blue, new york city's august humidity lifted, the heat tempered this morning it felt like that on this network, the late mark haines calming the nation. i watched the documentary, ears start to wring, perfect blue sky out the window this anniversary of that attack is the worst time of every year. yes we believe it's important to remember, to honor, to pay respect, to celebrate our recovery, reflect on our transformation, acknowledge our mistakes over the next hour, we will. we'll visit the 10 house, the fire station built to serve the world trade center, and the first to respond on 9/11

one fire fighter still there after all this time, he'll tell us why and reflect on that day. we'll talk with the white house former chief of staff, andy card, who whispered into the president's ear, america is under attack we'll look at the new terror threat, something that airport patdowns and watch lists will never prevent. we'll hear from a 19-year-old girl, still in utero when her father died that day she never got to meet him, but she talks to her father every day. we'll broaden our focus to the pentagon admiral james stavridis was there that day he had just one star then. he'll join us later in this news hour the fourth and final plane, of course, headed for d.c., instead crashed in the field in pennsylvania the remarkable story of the hero passengers on flight 93. the man who helps keep their memories alive

there are no specific credible threats against new york city at this time that's the word from the mayor and the police commissioner today, but given the significance of tomorrow's events, officials say you can expect to see a massive police presence throughout our city, not just at ground zero. that includes bomb-sniffing dogs and specialize the vapor-wake canines that can detect explosives. >> that should assure people, not alarm people we'll have many things the message is clear new york is safe, come out and enjoy the sights i absolutely guarantee the safety of the city tomorrow. >> mayor bill de blasio says the nypd's intelligence and counter-terrorism bureaus are constantly monitoring around the clock. cnbc's valerie castro is live for us valerie, we already had some memorial events today. i can hear the bagpipes as the sun sets. >> reporter: shep, we've been

hearing them throughout the day, all part of the memorial tomorrow this morning there was a blessing, a procession across the hudson, as the great boat lift of 9/11 was commemorated. that was the largest water evacuation in history. more than half a million were stranded in lower manhattans when the roads, highways and tunnels shut down. ferries, merchant ships, even private vessels helped get people to safety that day. late this afternoon, the international association of firefighters laid a wreath at ground zero near the south pool to honor the 343 fdny firefighters who died that day and the hundreds who have died since with 9/11-related sillnesses. >> they were part of the greatest rescue effort, saving

thousands. the love in their hearts to find a patriotism, which united these united states of america like never before >> reporter: shep, there are so many more tributes still to come tomorrow the president and the first lady will visit all three sites of the attacks they'll begin here in new york city before making their way to shanksville, pennsylvania, and finally to the pentagon. >> valerie castro, thank you. amid the chaos, fewer closer to critical decisions than the white house chief of staff andy card that morning before the attacks, he told the president this ought to be an easy day. hours later, he interrupted president bush who was leading to element tear children and whispered second plane hit the second tower, america is under attack andy card, great to see you again. >> thank you for having me on. this is such an important time for us to be solemn and remember

this this was not a celebration -- >> no. >> this is a memorial service. >> it's the worth day of the year, and i remember -- i watched a lot of these documentaries. i now know that there was more chaos than we realized you guys knew less than we did in the early going in the early going, truly -- well, first of all the president was told it appears a small-engine prop plane crashed into one of the towers that was not true. it was a commercial jetliner then, you know, we wondered if they were other attacks coming when we got all the way to nebraska, in the bunker, deep underground at the strategic air command, you could hear the fog of wear. there's a plane coming in from madrid, not identifying itself it was coming from madrid, ohio. >> angel is next, air force one,

that's the code name also the president wanted to go back to washington, d.c. he was adamant to me that's where he wanted to go. i kept saying that, i understand that i just don't -- >> i heard the words were a little harsher >> they got harsher every time he asked i was consistent, tried to be cool, calm and collected, reflecting the views of the pilot of air force one and the views of the secret service, who actually have super powers to protect the president if they think he's in danger. >> when you finally got back to the white house, we were approaching nighttime. he addressed the nation and a famous line that changed things. here it is. >> we will make no distinction between the terrorist who committed these acts and those who harbor them. >> changed the course of history. tell me about the discussions that preceded that utterance >> first of all, at the school he said there would be a consequence. when he spoke to the parents and

the community leaders, after he was in the classroom with the second gradest just before he left, he said this will not stand. then he called -- one thing lot of people don't realize, he called president putin, one of the first calls he made from air force one. he said don't think we're going to war with you. i don't want you doing anything stupid over there. we'll be transparent this is a problem for you as well we can't allow terrorism to stand. he started that, but then he was very deliberate in saying, we are going to get to the bottom of all of this, and we were paranoid about another attack. he was not going to let terrorism stand. he said we're not going to be alone. we'll encourage everyone in the world to be with us. a speech, which was a short address, 8:30 at night on september 11th eastern time. he said basically you're with us or against us. if you harbor terrorists, he said it to every world leader.

mom mar gadhafi said, i am with you, don't blame me anymore. i'm sure general musharraf said i said to be with you and against you. well, you can't straddle the fence, but saddam hussein said i'm offering a $200 reward for every family of a suicide bomber. >> is that the reason we started the war. >> absolutely not. >> it wasn't about his daddy, as the criticism has been leveled >> not about his daddy at all. in fact, it was more about the u.n. passed 16 resolutions calling for saddam husbsein >> certainly not worth relitigating that now, but the afghanistan war, i've had heard a few people who said we never should have ended the war. the complaints were about the way we got out, but my concern,

as a journalist was, now we know, we know, the last administration, the one before that, and bush 43's administration, they all lied to us about that war along the way. what are your biggest regrets about that war and what we were told that wasn't true? >> the war in afghanistan? >> the war in afghanistan. >> well, i'm not sure that -- first of all, the mission was to make sure that afghanistan didn't harbor terrorists. >> but the mission moved and changed, and we surged -- >> the men and women that went over there were sent over with the mission to make sure nobody would start organizing a plot against america there or executed from afghanistan. they kept that mission all of the men and women, the sacrifices made, they accomplished that mission. he also wanted to invite them to have freedom they gave them freedom, empowered women, they went to school, they worked in government he started jobs --

>> we tried to set up a government that the afghans were never going to -- >> and that failed we have to learn how to do better to create a climate for democracy. one thing we don't do well we don't understand the nature of tribalism around the world. we're starting to fail in understanding the nature of tribalism in the united states. >> i was going to say, if there's any place than tribal, it's this one. andy card, thank you. >> great to see you, shep. sometime does not heal all nobody knows that more than the heroes that braved the toxins for months on end. many are not with us, and many many are not with us, and many are gettin [sfx: radio being tuned] welcome to allstate. ♪ [band plays] ♪ a place where everyone lives life well-protected. ♪♪ and even when things go a bit wrong, we've got your back.

here, things work the way you wish they would. and better protection costs a whole lot less. you're in good hands with allstate. click or call for a lower auto rate today. you're in good hands with allstate. hey neal, with 3% cash back at drugstores from chase freedom unlimited, you're always earning! i got this great shampoo you should try. yeah, you look good! of course i do, neal. i'm kevin hart. earn 3% at drugstores, and so much more. chase. make more of what's yours. the largest emergency response in new york city in history happened on 9/11

sal was a junior fighter stationed at the ten house it was located at 124 liberty street the only firehouse at ground zero that tuesday morning, sal started his day in brooklyn for training it was there on television that he saw the first tower come down >> oh, no! oh, my god >> my mind was just getting to where the firehouse, get to where my firehouse was if i'm going to dig anywhere, that's where i'm going to dig. i couldn't believe the building was still standing it was a huge snowdraft of debris >> it was covered to the top of the doors. >> pretty much to the top of the doors. >> right away we started digging, moves thing >> that's all you were thinking, how can i help >> let me get one person out. >> and did you

>> no. there was no one to find communicating near ground zero was almost impossible. >> the phone system here was down i had a cell phone at the time we weren't getting a signal. all of a sudden my phone rang. it was my old man. >> what did he say to you? >> me and my father have a funny way of talking i answered the phone, and he's like, what are you doing what am i doing? are you all right? >> yeah. >> where are you >> i'm standing on a pile of rubble you know, it's just the way we talked i told him to called my mom, call whoever you can, let them know i'm not getting any phone call out. >> yeah, tell your mom you're alive. >> yeah. >> 20 years later, the riding list, the names written on white chalk, it still hangs on the wall. >> pauley was detailed out, he

passed away. jeff had a couple more months than me. >> i know this isn't something you have an easy time talking about. >> you have to we want the people to know who they were. >> the tattoo on sal's arms commemorates his lost brothers. >> says fdny, september 11th, 2001 i added on angels for friends of mine who passed. >> the ten house lost a total of six heroes their names and faces honored in this memorial. >> it's been here for 16, 17 years. we want it to last forever that was off the engine. >> a few feet above the mained door, the liberty street sign. >> i can't tell you what corners it was on, but we were ability to see. >> signed helmets from companieses all over the world. >> they presented it to ig, saying thank you. >> on the side of the building,

a bronze memorial honoring the 343 firefighters who gave their lives to save others that day. >> it's well done, look good, looks sharp. this is where everybody comes to visit. we stiff get visitor coming by to say hello last year was tough with covid they're still coming they find a way in. >> what do they want to know >> we're here, the firehouse is here, how many guys are still here just questions about the buildings. >> so they don't know the basic story. >> a lot of people don't know. talk about a long time some of these people are young. >> what do you want people who come by to know? >> that we're still here keep coming back it's new york, we want to see you, we want to see the people the firehouse likes it. >> you can't have retired. >> could have. >> why not >> i don't know. i wish i can't answer that you don't want it to end you feel like you're leaving,

dismissing it. i'm not a quitter. not a quicker. the ten house reopened in 2003 sal is one of the four firefighters who have been there since that day, and all served on 9/11. more than 400 first responders died that day since then thousands more have died from health problems connected to their work in and around ground zero the 9/11 responders memorial in long island is dedicated to their memory the 60-foot-long granite wall incry i had with their names, in the years to come, more names to be added here is cnbc's ylan mui. >> at that time, i wasn't thinking about protective equipment. my mind was we were invaded, it was an act of war, so a concern about my health was way down on the list of concerns. >> reporter: on the day of the

attacks former sergeant tom wilson helped stunned survivors cover in dust cross the williamsburg bridge. afterwards he spent month working on the stockpile he started getting severe conjunctivitis, and coughing a lot. >> i never smoked a cigarette in my life, and now i coaugh up phlegm, and then in 2008, with my tongue cancer diagnosis, that knocked me on my ass at the hospital, i had a very young daughter, a newporridge. she had to breast feed up there in the waiting room while i was in the hospital. i had a tracheotomy. id to be fed through a slushy liquid through my nose, through tubes. it was pretty devastating. i have five kids. >> more than 100 health problems have been connected to 9/11. most common is nose and sinus inflammation, second is reflux,

third is cancer, hitting over 14,000. >> most people will say, wow, i can't believe it's to years. people around the world, go, my god, it's 20 years but though foss in the 9/11 community, this is the longest day ins history of days that hasn't ended. >> reporter: he's behind the 911 responders memorial. he bush for the 2010 law that provides health monitoring and aid for survivors. he worked with jon stewart to make sure the compensation fund wouldn't run out of money. >> we're not going anywhere. >> reporter: he's still fighting to raise awareness of new diseases that crop up. the 9/11 community is aging. the average responder is now hitting their 60s. >> one area of concern is a

memory issue that causes impairment, that that emerges earlier in this population. >> reporter: wilson may remember too much, walking along the memorial wall, he recognizes many names. >> he retired and then died of blood cancer two weeks later. >> reporter: the memory that pains him the most is the pile. >> it hands me of what i probably missed, and now there's remains there at a landfill. that's the final resting place of these heroic people that just went to work that day, ordinary people, heroic first responders, and they've never been recovered. >> reporter: talking is therapeutic for wilson he hopes his ongoing journey will help people know that they are not alone and there's

someone they can reach out to. >> ylan mui, thank you. the neighborhoods around ground zero were brought to a standstill businesses shuttered, people's lives put on hold. some of them rarely get any attention. tonight we will shine a light on new york's forgotten neighborhood (struggling vehicle sounds) think premium can't be capable? think again. ♪ (energetic music) ♪ ♪ ♪ ♪ ♪ introducing the first ever at4 lineup.

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9/11, there was a dividing line of sorts those who lived above canal streets, and those who lived below it canal is sort of the unofficial border one neighborhood that straddles that line is chinatown the community lived through the tough days, but their voices have often been overlooked vicki nguyen dug into the

trauma. >> reporter: they were literally in the shadow. it's one of the closest residential neighborhoods to the towers, but after the collapse, as we reach the 20-year milestone, this community is using lessons then to take on new challenges peter lee now owns the cantonese restaurant his father opened 50iers after september 11th, 2001, lee almost lost the restaurant. >> this here in lower manhattan just totally stopped >> reporter: chinatown was cut off, losing power, water and phone service. what did that do to the community? not just to have the terror attack so close, but to have the community and businesses

affected in that way >> we had no other choice but to close down. >> reporter: in the wake of the attacks chinatown's businesses loo between 60% to 100% of their retch, nearly three quarters of the workforce lost jobs, and experts say they were left behind for financial relief. one program offered families in other neighbors $14,500 in assistance, but in chinatown grants ranged from just $1750, tore $7,750. >> i think a lot of why it got ignored is that community is often unseen we don't often demand things we need. >> joann said the starts run deeper than the economic toll. while at least a dozen studies have looked at mental health for

first responders few have looked at the more than 100,000 residents of chinatown. >> chinatown residents say the horrific attacks they had to live with that impact that's the scar we all bear together it really is emotionally painful. >> reporter: that wound reopened 20 years later when covid caused visitor to shun chinatown, forcing 54% of the neighborhoods's restaurants to close last summer, compared to less than 40% is itwide. some were able to reopen, including lee's. he shut down for two weeks he said 9/11 taught him to be resilient. >> you have some very famous diners over the years, right conan, anthony bourdain came to your restaurant? how do you say so grounded >> my father and his fathers

started something good, and hopefully made it last a few more years >> reporter: you know, that video of 9/11 is rarely seen footage. in reporting this story, it was challenging to find images of this community, so it was a stark example of how this neighborhood was lookedover. >> i live on that corner and their voices were never really heard. what impact did that have on that community's mental health >> tremendous impact the experts we have spoken to said it took a major toll, and a big part has to do with culture. mental health is not something in theation-american community talk about 678 the message here is to spy up, that there's no shame in talking about mental health, and of course looking for professional health as well. >> thank you so nice to see you in person. >> the feeling is mutual. >> thank you.

9/11 mobilized the american government to harden targets, to guard against the possible of another attack now there's a new threat to america's security, one that can't be won with boots on the ground is america ready plus the field in western pennsylvania, now a memorial to the ultimate acts of courage and sacrifice by the passengers of flight 93, hundreds of thousands visited here each year, they pay tribute. one man has been there to document it all. document it all. we'll go to shksll o ♪♪ energy is everywhere... even in a little seedling. which, when turned into fuel, can help power a plane. at chevron's el segundo refinery, we're looking to turn plant-based oil into renewable gasoline, jet and diesel fuels. our planet offers countless sources of energy. but it's only human to find the ones that could power a better future.

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half past the hour now in the time that followed 9/11, see something/say something became a national motto. 20 years later there's a growing threat that most of you have can't see at all, because it's designed that way -- cyberattacks eamon javers is live at the white house tonight. this threat has really evolved. >> reporter: absolutely. they saw suicide bombings and hijackings, but the failure of imagination is almost nobody in the west envisioned the two kinds of attacks combined into one horrific strike against the united states. it's that failure that sticks

with former head of national security agency mike rogers. he worried, that the hacks in cybersecurity may not look like anything -- one possible, the attack on the one on colonial pipeline >> i've been waiting here for 45 minutes just to get gas. >> reporter: this time, not designed to win a random payment, but to cause death and destruction. >> we lost the ability to distribute 45% of the fuel in the most densely populated portion of our assassination, the east coast what if that had lasted longer than aweek what if that had been in the middle of the winter what if some of these events in isolation start to occur over time very sequenced. >> reporter: worse, he sees a future where enemies can use it to pit americans against each other. >> if i was looking tess united states as a target, the things i

would be thinking about are, so i see a nation that's very divided. what can i do to increase those divisions? what can i do to galvanize people to take action against others i would argue the 6th of january is a visible reminder of that, something we have never seen before. >> he's not the only one trying to peer into the minds of america's enemies. in new york city, officials are working to ensure they're not surprised again. john miller is a deputy commissioner the nypd and others have established a new cyber-command center. >> whether it's a highly sophisticated cyberactor, or whether it's a hostile foreign power that's an actual government, you're going to see the ability to attempt to get into critical infrastructure

systems that you're going to need to use in the event of an attack, whether that's from a nation state or a terrorist group, and to disability those systems when you need them most. >> john miller told me he worries about the possibility of terrorists uses ransomware attacks on company to raise fund for future attacks it's imagining that combination of terror groups and cybertechniques that have people on edge these day. president bush says very often the first plane was an accident, the second was an attack, the third was a declaration of war that third plane crashed into the pentagon, a direct hit into the building's west wall, 184 people died. the symbol of america's military and power, the headquarters of the u.s. in smoke.

james stavridis was in the pentagon that day, now nbc news senior international security and diplomat set contributor you were just feet away from there. what -- i know a lot of things blur, but what do you remember from that day? >> i was on the outer ring of the pentagon, shep, the e-ring we know the attacks had occurred in new york. i glimpsed something immediately followed by a massive explosion off to my right. it turns out it was, of course, an airplane striking the pentagon it was 150 feet only to my right. we stumbled toward the fire. we're all trained firefighters in the navy. there was nothing we could do inside the building. we tried to render aid outside until we could, until the heroes of the day, the first responders showed up. the next day the pentagon reek

of jet fuel and smoke. president bush gathered the senior leaders, and said, remember this. so we went to war. >> the producers tell me you have something that survived that attack with you now >> i do. it's here over my right shoulder i had a letter sweater, if you remember what letter sweaters were at the u.s. naval academy i lettered in tennis that letter sweater was hanging on the back of my chair in the pentagon that day. a month later, i was finally allowed back in. the only thing that survived was that burch, singed sweater i framed it, i keep it as a memorial to those who passed, and a reminder how lucky i am to have survived that day. >> i hear that you know, we'll be looking back on the decisions made over the

last 20 years for quite some time there will be a lot of investigatic some complicated ones are ahead of us as we traverse the globe what are user big-picture thoughts as we try to keep ourselves safe here. >> number one, and my good friend admiral mike rogers hit it well. it's cyber and cybersecurity no one wants to hear this, but two, potentially another pandemic we're packed closer and closer, air travel, experiments? various laboratories around the world. there's a lot of room for error and danger on the biological side we should also recognize the challenges in great power competition, as china rises, russia aligns with community it's still a dangerous world we still face terrorism as well, but i think there are new and more challenging times ahead, unfortunately.

i'll close by saying, what we need is more of that 9/11 spirit remember how we pulled together in those days after 9/11 we need to find a path to replicate that in this period 20 years later. >> we're going to talk about that at the end of this newscast admiral stavridis, always great to see you thanks for your time all the best to your family. >> same to you. in shanksville, a memorial, the 40 passengers and crews sacrificesed their lives to save others their loved ones keep their memories alive they're set to light 40 landers. they'll light up the wall of names. chuck wagner was there sifting through the debris he came an ambassador of the memorial

aaron gilchrist has his story. >> reporter: most of us will see lush rolling hills in the pennsylvania highlands, but chuck wagner, he sees grounds for hope. >> it really hurt in those days. this is where people came to heel. >> this is the memorial near shanksville. on 9/1140 passengers and crew members decided to fight the four terrorists who took control of their plane the hijackers crashed it into a field 18 minutes before tech get to washington. the efforts of 40 brave men and women that day cost them their lives, but saved hundreds at the capitol. today, a tower of voices honors their sacrifice. 40 wind chimes inside a 93-foot-tall instrument, a memorial in sound, voices living on chuck wagner has found a way to honor their heroism, a memorial

in pictures. >> i wanted to share it with the world, basically, to see what i've been seeing and try to experience in their way what i have experienced the most fulfilling pictures, to me, i think, are the emotional pictures of people's reactions to what they're looking at. >> reporter: from the overlook, people see a memorial plaza and a wall of names, a simple, powerful remembrance that draws hundreds of thousands of visitors every year. from a respectful distance, wagner captures scores of moments, as people left tributes, flowers, flags, even medals. >> some people didn't have anything in a car, and they would just leave a toy from their child, or just a kitchen tool seriously. something to make a connection to the site. >> one of the check's most powerful images was taken near the wall of names.

there's a boulder, a marker for both the crash site and the bushial site only family members of the 40 are allowed to get this close to the impact site, where a few years ago unidentified remains were buried. this little boy lost his father. >> he was emotional connecting with his dade. so his grandfather asked him for the picture. he appreciated the emotion brought forth. >> that morning will forever be attached to a story of heroes, regular people who hoped to make a difference, who hoped to save lives and did. >> one last picture. >> am common field one day, a field of honor next. >> it says hope. hope something good came out of something bad.

>> as you flip through the book, the photos, quotes are interspersed they were part of an oral history project that the national parks service chuck included them in the book to give you an idea of what the families and first responders were thinking, as families remembered their loved ones. the idea being the 40 people the z the heroes should never be forgotten. >> a beautiful spot, he's a good holder of that thanks, aaron. when the planes hit the towers, she wasn't even born yesterday. >> dear dad, it has been 20 years sinceseptember 11th. even and every day that goes by seems like a blur. >> 19-year-old claudia sirkowski talks about the giant hole left in her family and how the love of a father she never knew helps to fill it

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they stood 1300 feet high. the twin towers among the tallest on earth, 200,000 tons of steel that melted on are came crashing down. for eight years the port authority of new york and new jersey kept almost 3,000 salvaged pieces in an empty hangar at jfk airport. mangled, scarred, torn parts of beams, doors, fire trucks, even a jet engine archivists tried to lay out the relyics exactly as they were in the tower. a crime scene, a graveyard a new program began to distribute them, on the condition they're placed for the public. >> when i first saw it in the hangar behind us, it felt like i

was opening a tomb it's a way for people who aren't old enough to remember september 11th, to keep their hands on something that was actually there. >> now, parts of the twin towers have found their way across the u.s. and around the world, all 50 states, ten countries, pieces were used to make the bow of a navy ship, the "uss new york." there was one at bagram airfield we don't know what happened to that one at a fire station? alaska, and it is queen elizabeth olympic park in london pieces of the twin towers even went to mars scientists at a robotics company wanted to use aluminum on the rover. but most of the pieces were adopted by small community, volunteers fire stations, vfw posts, high schools, all to

memorialize the tragedy closer to home. >> there are markers for the 19 people who lived in lindbrook and died on 9/11 already around this plaza we're going to take these two 20-feet pieces of steel and set them straight up. >> people drove from all over the country, often with a police escort, to pick up their pieces. this one to the tine in town of gander in newfoundland, canada, as a thank you 20iers 38 planes, four military aircraft with forced to land at its airport. the town took in nearly 7,000 stranded passengers, let them sleep on their coaches, gave them beds, fed them, comfort the them >> almost 7,000 people landed here at strangers. they came off the plane and gained friends, and five days when they left, they were family

>> 160 pounds, and three feed for londonderry's new fire, with the words engraved "never forget." and finally hundreds of tons of steel went home to coatesville, p.a., the town was the site of the now defunct lukens steel company when manufactured pitch of the steel used in the world trade center >> while the triage dig took the buildings down, the steel still stood, and today it has an opportunity for rebirth in the home where it was made. >> american steel that held the weight of 110 floors, and held strong after being hit by two planes in the time before the towers collapsed, an estimated 15,000 people were able to evacuate of course, so many others did

not make it out. 31-year-old norbert szurkowski was a contractor he company assigned him to affix wallpaper today. he was supposed to be there 7:00 a.m. to 9:00 a.m. and move on to the next job, but it went long he never made it home to his 3-year-old daughter and pregnant wife now, two decades later, the daughter he never met, claudia is 19 years old. she's sharing her study with us. >> on september 11th, 2001, i was in my mom's belly. she was about four to five weeks pregnant with me at the time i grew up just knowing that there was somebody missing from our family i never got to meet him. i never got that chance to be like every other girl goods to father-daughter dances, so every year that passes makes me more and more angry

the grief gets a lot heavier on me i do my best to think about him and talk to him every day. one thing that i like to do when i talk to him is i look into a mirror, because everybody told me, since i was a kid, i look exactly like him looking into a mirror makes me feel like he's there he's listens i just get that feeling inside that there's somebody there, somebody listening to me >> norbert p.szurkowski. dear dad, it's been 20 years since september 11th each and every day that goes by seems like a blur. i have learned so much about you and who you were my entire life, yet i still feel like i don't know you it makes me angry that i never got to meet you, and that you lost the chance to watch alexander and i grow up. i have to say i'm the strongest

version of myself that i have ever been. i get it from watching mom she is so strong and my biggest inspiration. i know you are watching me through school, work and everything in between. i know you are always here everything that i do is to make you proud of me and live on for you. i will continue to do my best, put my mind into everything i do i love and miss you more and more each day. love, your daughter claudia. >> claudia szurkowski. a live look now at shank roil, the lanterns president biden is set to si (struggling vehicle sounds) think premium can't be capable? think again. ♪ (energetic music) ♪

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one of the final images captured of the world trade center, as the photographer lucas roman put it, for 12 more hours, they would stand as a tall beacon into the night sky of manhattan that was 9:00 p.m. on the day before we all vividly remember 9/11 what about 9/10? >> all eyes are on wall street today, monday, september 10th. >> september 10th, 2001. >> firefighters are battles a ablaze outside sacramento. >> tips on how to remember what you did yesterday. >> a pretty unrackable one. >> the dow moving? and out of positive territory ♪ the way you make me feel ♪ celebrities packed madison square garden to honor michael jackson. mayor giuliani couldn't run

for another term, to -- >> to help every person realize the promise of america >> president bush was in jacksonville visiting students no one whispered in his here that day there was no department of homeland security, no tsa. when passengers for four commercial flights all headed west, arrived at the airports, they didn't have to remove their shoes or belt. on the morn of september 11th, the new york skies were famously blue, but the night before -- a thunderstorm rolled through. filmed from the windows on the world, covered in rain, they're some of the last images we have inside the world trade center. it's last tourists, too, for 2,977 americans, september 10th

was their final night, their last chance to crawl into bed, to kiss their children good night, to eat dinner with friends, or catch the sunset. >> a beautiful night, 75 degrees. >> their last monday night football game. >> wide open for the touchdown. >> their last monday, because tuesday, tuesday changed everything 1,470 people in the north tower gone 694 in the south tower gone. 441 responders gone. 125 in the pentagon gone. 246 passengers and crew on all four planes, gone. >> kevin tom malls -- >> we say their names every year, because we can

and they can't because we wish 9/11 had been just as unremarkable as 9/10. >> showing you lower manhattan everything is in pretty good shape now. >> a day of headlines we quickly forget, and the night of buildings standing tall and bright the two eventually replaced by the one behind me one world trade, reflecting pools before, where tomorrow we will remember, honor and push ahead. as horrible as it all was, good did come from the attacks. every new yorker will tell you, it brought us together we mourned and feared, and regrouped and rebuilt together our petty grievances, political push and pull, our gripes and our complaints, all vanished we united to somehow overcome together, as a city, as a nation, as americans, and the

world was with us. the terrorists felled our buildings, set fire for the headquarters of our military, murdered our innocent, and punctured our innocence, but they could not crush our spirit. in seeking to divide, they united us. remember that? it's gone now, the unity the next big changes to come long -- climate change, immigration, the fight against the pandemic -- rather than bring us together, they pushed us farther apart you wonder if another 9/11 were to happen, could we lift ourselves up together, as we so brilliantly did after the attack on democracy 20 years ago tomorrow i'm shepard smith. for all of us at cnbc, and the ♪ ♪ ♪ hey google.

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