every single time i hear a click, it takes me straight back. >> prince harry and meghan markle just announced they're stepping back. >> to be 100% royal, you have to sacrifice privacy and personal happiness. >> i never thought this would be easy, but i thought it would be fair. >> harry is making this decision because he can't cope with the life that they're living. the house of windsor ruled over by a dutiful queen, elizabeth the second. >> god bless all of you who are willing to share in it. >> as she watches her grandson marry his american bride -- >> i harry, take you meghan -- >> a new generation breathes life into an ancient

institution. for nearly 70 years, the queen has weathered scandal and tragedy. >> we have some sad news to bring you, princess diana has died. >> new institution should be free from the scrutiny of those who give it support. >> but in the 21st century, the pressures of being royal are more intense than ever. >> prince harry and meghan markle, they're stepping back from their senior roles in the royal family. >> i will not be bullied. >> can she ensure the survival of the monarchy?

>> prince charles arrived at the hospital flanked by the presidential guard, a rare french tribute. >> only hours after learning of diana's death, charles flies to paris to retrieve her body. >> prince charles was obliterated by her death. she was stricken. absolutely stricken. he said, i kept thinking of that young girl that i married. he had difficulties with diana. their marriage had not worked but he still loved her. she was the mother of his children and this was the most shocking and terrible and ghastly thing to happen. >> that night, charles returns to be with his sons, william and

harry. >> charles' priority was those boys. he was desperately worried about them. they were at a very tender, difficult sort of age. 15 and 12. >> i rang up queen elizabeth to say how awful and i hope the boys are all right. and she said, i think they're in total shock. they haven't cried. >> the immediate reaction of the royal family was to say, we must hunker down, protect the children. there will be formalities that will follow, but that's what we do. >> but the country is in no mood for formality. >> she was different. she was like one of us, one of

the people. >> it's a shock. >> people felt so emotional about diana. it was because she had had an extraordinary connection with everybody. people felt a kinship with her that was like your own beloved friend, mother, sister had died. >> she was a lovely person. we all hope we can be like her. >> people were crying in the street. men were sitting on park benches crying. it was a very un-british thing to do. the public mourning. >> britain was completely consumed by this emotion, this grief, this sense of loss. she was this beautiful young woman whose rise and then fall within the royal family had been played out very publicly.

>> in the early hours of the morning after news had broken of diana's death, the palace issued a short statement. >> buckingham palace said the queen and the prince of wales were deeply shocked by this terrible news. >> that was it. and to the population, to the grieving population, it seemed like nothing. >> i think the public were waiting for the queen to lead the mourning and she didn't. >> into this vacuum, tony blair stepped. >> i feel like everyone else in this country today utterly devastated. she was the people's princess. and that's how she will stay, how she will remain. in our heart and is in our

memories forever. >> he coined this wonderful phrase about the people's princess and it struck a chord and it seemed to sum up the feelings of a country and a paralysis of grief if you would like and shock in a way that the queen did not do. >> the grief really mounts over the days to come. and when the queen doesn't come, when the queen says nothing, it seems like she's cold, unfeeling, so you see this real public relations disaster building up. >> the monarchy is about symbolism and the main symbol we wanted was a flag lowered to half mast out of respect for diana. and there was no flag flying on buckingham palace. >> they must be very, very cold-hearted not to have a flag up. >> one of their biggest failures was sticking rigidly to protocol

that a flag only flies if the queen is in residence. that was a real error of judgment. >> very disgraceful, i think, their behavior. >> what do you think? >> i think it's disgusting that they've not appeared or said a word. >> there was a vehement to it. there was an undercurrent of real hostility and anger. this was the most criticism the queen had ever received, really, in her reign. >> just one hour ago, the queen left ton their way to buckingha palace. >> five days after diana's death, the queen returns to london. grief has turned to anger. she has advised her silence cannot continue. >> and now to london. the monarch, queen elizabeth ii

is about to address her nation for only the second time apart from her yearly christmas broadcast. >> she's hated giving live speeches but she agreed that was the most effective thing to do. >> what i say to you now as your queen and as a grandmother, i say from my heart. >> she used that key phrase, i as a grandmother. she was bringing herself, william and harry, into our living rooms. >> first, i want to pay tribute to diana myself. she was an exceptional human being. i hope tomorrow that we can all join in expressing our grief at diana's loss and gratitude for her all too short life. >> nobody knew quite what the funeral was going to bring, what the mood was going to be, how was the public going to react.

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wailing. >> the day of the funeral the procession comes past buckingham palace and the queen comes out and stands and waits while the funeral procession goes past. the queen bows to nobody ever and here is the queen making a bow to her daughter-in-law. >> they are joined by prince charles, his father prince phillip, diana's brother and the two young princes, william and harry. >> we were all astonished to see william and harry following their mother's coffin on that carriage. >> william was being stalwart. harry looked like he was just suffering. he was too young to hide anything. >> people were stunned by the sight of that wreath on the top

of the coffin, the white lilies and the simple word "mummy." >> i stand before you today, the representative of a family in grief, in a country in morning before a world in shock. >> watched my millions around the world, diana's brother, charles spencer, gives the eulogy. >> william and harry, we all care for you today. how great your suffering is. we cannot even imagine. >> spencer vows that his family will protect william and harry and honor diana's wishes for her sons. >> we, your blood family, will do all we can to continue the imaginative and loving way in which you are steering these two exceptional young men so their souls are not amassed by duty

and tradition, but can sing openly as you planned. >> he was throwing down the gauntlet really at the monarchy. charles was absolutely furious because he regarded this as an attack on him, as somebody who had stifled her spirit and perhaps stifled the spirit of his boys. >> i'm so proud to be able to call my sister the unique, the complex, the extraordinary and irreplaceable diana whose beauty both internal and external will never be extinguished from our minds. >> it sounded to us inside the abby like the patter of rain on the roof. and it got louder and louder. we thought a thunderstorm, hailstorm. no. it was clapping. from the many, many thousands outside and the applause went right through those famous great

west doors and up the abby. i think it reflected the mood of the nation at the time and they felt that this woman had suffered at the hands of the royal family. >> princess charles felt a lot of fear. he kept saying, they're going to blame me. he felt that the public would turn on him and blame him for her death and he was absolutely right about that. he was utterly vilified. the public felt that if he had loved diana properly, then she would never have been in that tunnel with dodi and she would therefore not have been killed. >> he had to know that the majority of people in the country, especially the women, would have said you did that to her. you weren't in love with her. you were in love with somebody else. that's how angry people were. >> in the months after the funeral, it's the woman diana

blamed for the breakup of her marriage who becomes the center of hostility. >> the public was still madly in love with diana and diana's memory and every time they heard mention of camilla, it brought back a bad memory. >> by now, charles' relationship with camilla was common knowledge. but it still had to be conducted behind closed doors. >> the queen new precisely how damaging camilla and her relationship with charles had been for the monarchy. >> the queen was ruthless. in that period, she and phillip made clear that camilla was not welcome and they would not be seen with her. >> on charles' 50th birthday, the queen gave a party for him to which camilla was not

invited. >> charles, tonight's party is a tribute to all that you have achieved. >> the queen's praise for her son conceals tension behind the scenes. >> charles was being told by his mother the way this whole situation is solved is camilla must go. >> but less than 18 months after the death of diana, charles openly defies the queen. >> the british media had been tipped off by charles' press secretaries that there would be a departure picture. >> prince charles is about to make a very public statement to his mother and to the british people. >> suddenly there was a game changer of a moment when charles and camilla appeared on the steps and paused for that image. prince charles was saying, this woman is going to be by my side whether you like it or not.

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and my water broke. at only 23 weeks. andrew: we had to stay in the hospital for 10 weeks, 1000s of miles from family. our driver kristin came along in our most desperate hour. suzanne: bringing us home-cooked meals and gifts. andrew: day after day. we wanted to show you something. kristin: oh my god! andrew: kristin is the most uncommonly kind person that we've met. suzanne: thank you so much.

♪ the sound of a piper playing a lament heralded the departure of prince margaret's coffin.

>> the queen's sister dies after years of ill health. >> margaret was the queen's closest companion in many ways. she had been there with her when suddenly their father had to step up and become king. >> elizabeth and margaret really were totally devoted to one another. the queen was always the big sister. she was always looking out for margaret. >> she was able to confide in her. they were best friends as children and they still remained extremely close. >> and just seven weeks after the death of her beloved sister, the queen suffers another devastating loss. her mother, queen elizabeth, dies at the age of 101. >> it was horrible for the queen. her mother and her sister, the

two closest women to her, two people she could really talk to, were gone. >> for the queen, it wasn't just the loss of her mother which was deeply important to her. the loss of an adviser and a counselor, but it was the loss of a contact with the past. >> the queen mother embodied much of the 20th century history of britain who married into the family through the 1920s, who had been there through the abdication, the second world war. >> the queen mother was the most influential figure and the guiding light for her daughter. she was key in creating the blueprint for the monarchy that her daughter would follow and would for the rest of her life uphold. >> ever since my beloved mother died over a week ago, i have been deeply moved by the outpouring of affection which

has accompanied her death. i thank you for the support you are giving me and my family as we come to terms with her death and the void she has left in our midst. >> on the day of the funeral, the queen was being driven back from westminster abbey and spontaneously everybody began to clap. >> there was an outpouring of feeling for the queen who had to deal with first the death of her sister and then the death of her mother. >> the queen mother haddock ocd this position of being a grandmother. the status at this moment transferred to the queen. >> it felt like a significant shift. you can almost date the

resurgence in the queen's popularity from that summer of 2002. >> the golden jubilee celebrating the 50th year of the queen's reign takes place just two months after the queen mother's funeral. >> for a million people to go out on the streets of london and to express love for the queen after all of the tragedies and mistakes of what had happened before, it was a big turning point, very important moment. >> i do think it was partly a sense of expelling that emotion that had built up post-diana. it was a kind of national sigh of relief that we worked through that somehow. >> joining the royal family for the celebrations is camilla. >> it was just the beginning of

her acceptance by the royal family which sort of conferred some respectability on her. >> the queen was not getting any younger, would it be better to have an unmarried charles on the throne with this woman hidden away in the background or possibility a married charles. >> in the end, it looked too undignified that this couple in their 50s were not allowed to become man and wife. do you really want, you know, the heir, the future king just to have a mistress on the side? >> after centuries of opposition to divorcees remarrying, the church of england relaxes its rules.

with the constitutional obstacle removed, charles and camilla are finally married. >> the secret and success of the royal family has been reflecting the age in which they live. the queen and prince phillip reflect their generation. we now live in a world where divorce is commonplace, where plenty of people have step parents. these things happen and they've happened in the royal family. >> charles and camilla's relationship is no longer a scandal. so the press shifts its focus to the young princes. the hunt is on for the next royal fairytale. >> could there be another wedding in the cards sometime soon? >> no, i don't think so. from our expert technicians armed with state of the art tools and technology, to genuine parts made for the perfect fit. whether it's our place... ...or yours.

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♪ ladies and gentlemen, the royal highnesses, prince william and prince harry. >> ten years after the death of diana, her sons host a charity concert to celebrate their mother's life. >> the concert for diana was the first time really that we saw her two sons grown up and

conducting something themselves. >> this evening is about all that our mother loved in life. her music, her dance, her charities, and her family and friends. >> in the crowd that day is william's girlfriend, kate middleton. they had met during their first year at st. andrews university in scotland. >> kate was remarkable because she was quintessentially middle class as opposed to upper class. traditionally, the royals have looked to the when eyeing up suitors for young british royals. >> they actually spent four years together at st. andrews at times living with one another and really, really getting to establish a relationship. >> prince william would go to the middleton's home and spend a lot of time with them. he felt very at home there and

he could see how normal families worked. >> i know diana discussed with william, she said, whatever you do, you must get to know the person you marry. she must be your friend first and foremost. >> after seven years together, william proposes to kate. >> you get to know each other very, very well. you go through the good times, you go through the bad times. >> the queen and prince phillip are close to william and allowing william to live with kate before they got married and to marry a middle class girl, all of those things speaks to the fact that they learned. >> and good morning from london. millions of people here and across the globe waiting and watching for the moment prince william and kate middleton walk down the aisle. >> the kate/william wedding

looked spectacular. it was the first time that westminster abbey had been used for a wedding in decades. it gave us a fantastic international spectacle. >> two years after their wedding, prince william and kate welcomed their first child, a boy. >> here we go. there it is. the happy couple with the baby. >> prince george is third in line to the throne. >> william has embarked on family life. he's the perfect prince. but now the light redirects itself onto his younger brother harry. >> prince harry had a few troubled years as a teenager, issues about drugs, late-night drinking. he had been at a fancy dress

party, unwisely dresses as a nazi. >> for many years harry -- he drifted and he didn't really have a clear sense of purpose and direction. >> at the age of 20, prince harry joins the armed forces. but he's determined that this won't be a ceremonial role. he serves two tours of duty in afghanistan. >> prince harry loved being in afghanistan. he was right on the front line. he slept in hammocks. he was treated like an ordinary person. and he found a family in the army. >> he was captain and had a job to do. he had men to lead and that's what he did. that was probably the first time in his life that he really felt like himself. >> i think when he joined the military, that was the making of

him. and it has shaped him in the way that he looks at life, the way he looks at other people in his sense of duty. >> harry's military experience inspires him to start a charity for wounded veterans. >> over the past eight years, identify witnessed the whole cycle of life-changing injury. i could only begin to imagine how challenging the journey of recovery is. >> whatever you might perceive of the privilege that comes with being a prince, prince harry has had a difficult upbringing. his mother was tragically killed at a young age. that's an incredibly difficult thing for a young person to have to deal with. >> william and harry came to take on one of the mental health charities and it was fascinating how they used their own personal experiences like the loss of their mother to talk about mental health. >> we never really talked about it. we never really talked about losing our mom at such a young age. when you speak to other people's families and kids and stuff, you think, wow, i don't want them to

have to go through the same things. >> even harry and i over the years have not talked enough about our mother. >> never enough. >> shutting down all of my emotions for the last 20 years has had a quite serious effect. all of a sudden, all of this grief that i had never processed comes to the forefront. i've been close to a complete break down on numerous occasions. >> for someone in prince harry's position to say that, you now hear a lot of people saying that has had a huge impact on society, feeling more comfortable talking about mental health. >> he wanted to really break the taboo to give others the chance to seek help without being ashamed. >> at a charity event in canada, harry introduces the world to the woman who will change his

life forever. actress meghan markle. >> he was able to find somebody that he connected with, someone with the same passion for helping others. >> meghan markle seemed an unlikely candidate in the history of the monarchy, divorced americans have not faired so well. but times change. >> here they are, prince harry and meghan markle. this will be their first official photoshoot as an engaged couple. >> meghan was like a breath of fresh air. she was fantastic. she wasn't the shy retiring royal girlfriend. >> if meghan markle was the slightest bit nervous about stepping out in front of the british public for the very first time, i didn't show. >> we're happy to be at our first event with meghan. >> women have a voice. they need to feel empowered to use it and people need to be

encouraged to listen. >> the young royals are a real pr boost to the royal family. they're modern, attractive, so i think that they really renovated the royal brand. >> we in the press started talking about the fab four, what could they achieve together. they seemed like a great unit. but i didn't last very long. may your holidays glow bright and all your dreams take flight. visit your local mercedes-benz dealer today for exceptional lease and financing offers at the mercedes-benz winter event.

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on a beautiful spring day, thousands gather as meghan markle arrives at windsor castle to marry prince harry. >> it was very different than anything we had seen before with royal weddings. it had a gospel choir, it had a bride walking herself up the aisle, it had an american bishop delivering the address. >> the late dr. martin luther king once said, and i quote, we must discover the power of love. >> meghan was bringing some of her black heritage to the table. it speaks to her sense of self.

>> i think the queen as a grandmother was delighted for harry. but both charles and william were cautious. there was a sense that harry needed to be careful to make sure meghan knew what she was getting into. >> the tabloids have a contradictory relationship with the monarchy. on the one hand, they're celebratory of the institution, they like to celebrate births, marriages and yet there's another side to this relationship. and that is, having built these individuals up, the tabloid journalists love to tear them down. there was animosity because she was different. there were questions that hang over her about what has come before, what is her history? what is her past? >> meghan has been married before. she's had a career and she has

ideas of her own. >> she is a very strong-minded, ambitious, professional woman. >> all of that seems to be supremely irritating to the british press. >> there were a series of incidents which got them bad publicity. >> harry and meghan are seen as extravagant, taking private jets to go holidaying. >> meghan took a very expensive flight to america and had a very expensive baby shower. >> it's interpreted as hypocritical because they talk about the importance of becoming better environmentalists. >> the criticism mounts after the couple's baby archie is born in may 2019. >> there is an unwritten contract that the british public helps to fund the royal family in exchange for little glimpses

of babies and family life. but they didn't want to talk about where the baby was born. they didn't want the press covering the christening. >> i think the public were confused about the way they decided to with hold information and i think people felt that there is an element of obligation on harry and meghan's part to offer a little bit more. >> the couple is determined to guard baby archie from the media intrusion. but scrutiny of their own lives is harder to control. >> thinking back to the time when harry and meghan first got together, there was tabloid speculation that used highly racialized imagery. >> there is this terrible criticism of meghan, it's racist, sexist, it calls her an

outsider. >> there was a tabloid story that she came straight out of compton, a part of los angeles that had a rough reputation. that illusion with all of that racialized baggage, it's very potent. >> i read stuff from certain writers who said, well, we can absolutely understand why he's in love with her and why he fancies her, but you don't marry her. it is racism. it's totally racism. >> i do think that a lot of the press coverage of meghan markle has been, you know, extraordinarily sour, misogynist and i would say implicitly racist. >> that must have been a shock to her and very wounding. >> in september 2019 harry and

meghan undertake a royal tour of southern africa. >> i want you to know that for me, i am here with you as a mother, as a wife, as a woman, as a woman of color, and as your sister. >> as the couple prepares to return home, meghan shares her feelings about the pressure he's under. >> can you put up with this? can you deal with it? >> it's not enough to just survive something, right? that's not the point of life. you've got to thrive, you've got to feel happy and i think i really tried to adopt this british sensibility with a stiff upper lip, but i think that what that does internally is probably really damaging. i never thought that this would be easy but i thought it would be fair. >> for prince harry, the media

frenzy surrounding his new family triggers painful memories. >> every single time i see a camera, every time i hear a click, every time i see a flash, it takes me straight back. it's the worst reminder of her life as opposed to the best. >> always in the back of his mind he has that terrible fear that something is going to happen to meghan along the same lines as happened to his mother. >> if it was me i would figure out what i'm going to do next for the sake of meghan. and the sake of my child because that's what matters here. >> i will always protect my family. i will not be bullied into playing a game that killed my mom.

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breaking news tonight the duke and duchess of sus seks have announced they intend to step back as senior members of the royal family. prince harry and his wife meghan want to redefine their roles and split their time between britain and north america. >> harry is making this decision because he can't cope with the life they're living.

>> meghan has probably felt under siege and harry i think has quite rightly tried to protect his wife. >> i want you to hear the truth from me as much as i can share not as a prince or a duke but as harry. i have grown up feeling supported from so many of you and i watched as you welcomed meghan with open arms. the uk is my home. and a place that i love. that will never change. but i hope that helps you understand what it had come to that i would step my family back from all i have ever known to take a step forward into what i hope can be a more peaceful life. >> harry is six times removed so they aren't way down the line of succession. to be a royal you have to sacrifice a degree of privacy

and personal happiness and harry and meghan just don't want to sign up to it. prince harry's statement brings to the forea central question about what being a member of the royal family is all about. you know, is it a birth right? is it a duty? or is it a job? >> but prince william second in line to the throne is embracing his role as future king. >> william is the responsible one doing the duty, going through the motions, and that is really rather important. william is the future head of the firm and the firm is what matters. >> william and kate now have three children, prince george and princess charlotte who is 2 years younger, and prince louie born in 2018. >> if you look to william and kate they don't look like they

want to change the monarchy. they're more about continuity. >> we saw very clearly in the recent christmas photograph that the line of succession goes from elizabeth to charles to william and then to george. >> it is very clear. every member of the line understands their place and it tells you an enormous amount about the way that family operates. >> the house of windsor is at a crossroads. in a world where deference is no longer the norm how does the royal family remain relevant? >> the queen belongs to a different era. the monarchy was much more secure when she came to the throne. it wasn't challenged in the way that i think it is today. >> the royal family is caught in this bind between the need on the one hand to modernize and embrace modernity but at the

same time to maintain the traditional elements of the monarchy as well. >> the monarch is only there by consent of the people. if the people really don't want a monarchy then our monarchy will disappear. >> for over a century the windsors have been the custodians of a monarchy that stretches back nearly a thousand years. it has survived abdication, family rifts, bitter divorce, and tragedy. and holding it together for nearly 70 years has been queen

elizabeth ii. >> i think the queen will be remembered as the most resilient public figure of recent times, famous from the moment she was born through the immense changes of modern britain and to serve the people all that time. this is a remarkable achievement. >> i don't think the queen's changed one iota since the day she became queen. she is an example to everybody how to do a job throughout your life. she has been steadfast in her duties and never let us down. and she never will. >> i think there is something comforting about that level of stability. it makes one wonder what on earth will happen to the royal family once the queen dies? >> if the windsors are to survive, the vow taken by elizabeth ii, the longest

reigning monarch in british history, is a model for her successors. >> i declare before you all that my whole life whether it be long or short shall be devoted to your service. there as motto which has been borne by many of my ancestors. a noble motto i serve. xxxx . prince charles the future king of england has a dangerous secret. a secret which threatens the entire house of windsor. he's in love with a married woman. >> and isn't that a sight? >> the queen