on his head may have been from a fight with another male or maybe he ran into a door. whatever, with a voice like honey, she calls him hun. >> no, no, no, hun. the door. >> reporter: jeanne moos, cnn -- >> good boy. go ahead. all the way, hun. all the way. >> reporter: new york. >> good boy. >> "the windsors: inside the royal dynasty" starts now. the house of windsor. ruled over by a dutiful queen, elizabeth ii. >> god help me to make good my vow, and god bless all of you who are willing to share in it. >> as she watches her beloved grandson marry his american bride --

>> i harry take you meghan. >> a new generation breathes life into an ancient institution. for nearly 70 years the queen has weathered scandal and tragedy. >> we have some very sad news to bring you. princess diana has died. >> and battled to remain relevant and respected. >> no institution should be free from the scrutiny of those who give it their loyalty and support. >> but in the 21st century the pressures of being royal are more intense than ever. >> prince harry and meghan markle, they're stepping back from their senior roles in the royal family. >> i won't be bullied into playing a game that killed my mom. >> as the queen nears the end of her reign, can she ensure the survival of the monarchy?

>> prince charles arrived in a cortege at the pitie-salpetriere hospital flanked by the guard, a rare french tribute. >> only hours after learning of diana's death charles flies to paris to retrieve her body. >> prince charles was really obliterated by her death. he was absolutely stricken. absolutely stricken. he said, "i kept thinking of that young girl that i married." >> he'd had difficulties with diana. their marriage had not worked. but he still loved her. she was the mother of his children. and this was the most shocking and terrible and ghastly thing to happen.

>> that night charles returns to balmoral to be with his sons, william and harry. >> charles' priority was those boys. he was desperately worried about them. they were at a very tender, difficult sort of age, 15 and 12. >> i rang up queen elizabeth to say how awful and i hope the boys were all right. and she said, i think they're in total shock, they haven't cried. >> the immediate reaction of the royal family was to say we must hunker down, protect the children. there will be formalities that will follow, but that's what we do. >> but the country is in no mood for formality. >> she was different. she was like one of us. one of the people.

>> it's a shock. >> the people felt so emotional about diana. it was because she had had an extraordinary connection with everybody. people felt a kinship with her that was like your own beloved friend, mother, sister had died. >> she was just a lovely person. we all hope we could be like her. >> everybody loves her. >> people were crying in the street. men were sitting on park benches crying. it was a very un-british thing to do. the public mourning. >> britain was completely consumed by this emotion, this grief, this sense of loss. she was this beautiful young

woman whose rise and then fall within the royal family had been played out very publicly. >> in the early hours of the morning after news had broken of diana's death the palace issued a short statement. >> buckingham palace said the queen and the prince of wales were deeply shocked and distressed by this terrible news. >> that was it. and to the population, to this grieving population it seemed like nothing. >> i think the public were waiting for the queen to lead the mourning. and she didn't. >> and into this vacuum steps the prime minister, tony blair. >> i feel like everyone else in this country today. utterly devastated. she was the people's princess. and that's how she will stay,

how she will remain. in our hearts and in our memories forever. >> he coined this wonderful phrase about the people's princess. and it struck a chord. and it seemed to sum up the feelings of a country in a paralysis of grief if you like and shock in a way that the queen did not do. >> the grief really mounts over the days to come, and when the queen doesn't come, when the queen says nothing, it seems like she is cold, unfeeling. so you see this real public relations disaster building up. >> the monarchy is about symbolism. and the main symbol we wanted was a flag lowered to half mast out of respect of diana. and there was no flag flying on buckingham palace. >> it must be very, very coldhearted not to have a flag

up. >> one of their biggest failures was sticking rigidly to protocol that a flag only flies if the queen is in residence. that was a real error of judgment. >> very, very, very disgraceful behavior. very disgraceful. >> what do you think, madam? >> i think it's disgusting that they have not appeared or said a word. >> there was a vehemence to it. an undercurrent of anger. this was the most criticism the queen had ever received in her reign. >> just one hour ago the queen accompanied by princess margaret left balmoral driven by the duke of edinburgh on their way to buckingham palace. >> five days after diana's death the queen returns to london. grief has turned to anger. she is advised her silence

cannot continue. >> and now to london. the monarch queen elizabeth ii is about to address her nation for only the second time apart from her yearly christmas broadcasts. >> she has always hated giving live speeches. but she agreed that was the most effective thing to do. >> what i say to you now as your queen and as a grandmother, i say from my heart. >> she used that key phrase, i as a grandmother. she was bringing herself, william and harry, into our living rooms. >> first, i want to pay tribute to diana myself. she was an exceptional and gifted human being. i hope that tomorrow we can all, wherever we are, join in expressing our grief at diana's loss and gratitude for her all too short life. >> nobody knew quite what the funeral was going to bring, what

the mood was going to be, how were the public going to react. >> the queen has got to lead her family in the face of public anger and animosity. it's make or break time. we're carvana we created a brand new way for you to sell your car go to carvana answer a few questions and our techno wizardry calculates your car's value and gives you a real offer in seconds we'll come to you pay you on the spot then pick up your car that's it at carvana come on guys, eat your food, let's go! i wanna taste your banana pudding, you taste my banana pudding. it's on. it's on. it's on. [laughter]

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sounds -- a horseshoes on tarmac and a human wailing. >> the day of the funeral the procession comes past buckingham palace, and the queen comes out and stands and waits while the funeral procession goes past. the queen bows to nobody. ever. and here is the queen making a bow to her daughter-in-law. >> the cortege is then joined by prince charles, his father prince philip, diana's brother earl spencer, and the two young princes william and harry. >> we were all astonished to see william and harry following their mother's coffin on that gun carriage. >> william was being stalwart. harry looked like he was just suffering. i mean, literally he's too young to hide anything.

>> people were stunned by the sight of that wreath on the top of the coffin. the white lilies. and the simple word "mummy." >> i stand before you today the representative of a family in grief in a country in mourning before a world in shock. >> watched by millions around the world, diana's brother, charles spencer, gives the eulogy. >> william and harry, we all care desperately for you today. how great your suffering is we cannot even imagine. >> spencer vows that his family will protect william and harry and honor diana's wishes for her sons. >> we, your blood family, will do everything we can to continue

the imaginative way in which you were steering these young men so their souls are not simply immersed by duty and tradition but can sing openly as you planned. >> he was throwing down the gauntlet really at the monarchy. charles was absolutely furious because he regarded this as an attack on him. as somebody who could stifle her spirit and perhaps stifle the spirit of his boys. >> i'm so proud to be able to call my sister the unique, the complex, the extraordinary and irreplaceable diana whose beauty both internal and external will never be extinguished from our minds. >> this sounded to us inside the abbey like the patter of rain on the roof. and then it got louder and louder and we thought a thunderstorm, hail stones. no. it was clapping. from many, many thousands outside.

and the applause went right through those famous great west doors and up the abbey. [ applause ] >> i think it reflected the mood of the nation at the time. they felt that this woman had suffered at the hands of the royal family. >> prince charles filled with fear. i mean, he really kept saying they're going to blame me. he felt that the public would turn on him and blame him for her death. and he was absolutely right about that. he was utterly vilified. the public felt that if he had loved diana properly then she would never have been in that tunnel with dodi fayed and she would, therefore, not have been killed. >> he had to know that the majority of people in the country, especially the women, would have said you did that to her. you weren't in love with her. you were in love with somebody else. that's how angry people were.

>> in the months after the funeral, it's the woman diana blamed for the break-up of her marriage who becomes the target of public hostility. camilla parker-bowles. >> the public was still madly in love with diana and diana's memory. and every time they heard mention of camilla it brought back a bad memory. >> by now charles's relationship with camilla was common knowledge, but it still had to be conducted behind closed doors. >> the queen knew precisely how damaging camilla and her relationship with charles had been for the monarchy. >> the queen was utterly ruthless. i mean, in that period she and philip made absolutely clear that camilla was not welcome and they would not be seen with her. >> on charles's 50th birthday the queen gave a party for him

in buckingham palace, to which camilla was not invited. >> charles. tonight's -- tonight's party is a tribute to all that you have achieved. >> the queen's praise for her son conceals tension behind the scenes. >> charles was being told by his mother the way this whole situation is solved is camilla must go. >> but less than 18 months after the death of diana charles openly defies the queen. >> the british media had been tipped off by charles' press secretaries that there would be a departure picture. >> prince charles is about to make a very public statement to his mother and to the british people. >> suddenly there was this game changer of a moment when charles and camilla appeared on the steps and paused for that image. prince charles was saying, this

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♪ the sound of a piper playing a lament heralded the departure of princess margaret's coffin.

>> at the age of 71 the queen's sister, princess margaret, dies after years of ill health. >> margaret was the queen's closest companion in many ways. i mean, she had been there with her when suddenly their father had to step up and become king. >> elizabeth and margaret really were totally devoted to one another. >> the queen was always the big sister. she was always looking out for margaret. >> she was able to confide in her. they were best friends as children. of and they'd still remained extremely close. >> and just seven weeks after the death of her beloved sister the queen suffers another devastating loss. her mother, queen elizabeth, dies at the age of 101.

>> it was horrible for the queen. her mother and her sister, the two closest women to her, two people she could really talk to, were gone. >> for the queen it wasn't just the loss of her mother, which was deeply important to her. the loss of an adviser and a counselor. but it was the loss of a contact with the past. >> the queen mother devoted much of the history of early 20th century britain, who'd been there through the abdication, through the second world war. >> the queen mother was the most influential figure. and the guiding light for her daughter. she was key in creating the blueprint for monarchy that her daughter would follow and would for the rest of her life uphold. >> ever since my beloved mother died over a week ago, i have

been deeply moved by the outpouring of affection which has accompanied her death. i thank you for the support you are giving me and my family as we come to terms with her death and the void she has left in our midst. >> on the day of the funeral the queen was being driven back from westminster abbey. and spontaneously everybody began to clap. >> there was an outpouring of feeling for the queen, who had to deal with first the death of her sister and then the death of her mother. >> the queen mother had occupied this position of being the beloved grandmother. this beloved status, that moment, transferred to the queen. >> it felt like a significant

shift, and in fact, you can almost date the resurgence in the queen's popularity from that summer of 2002. >> the golden jubilee, celebrating the 50th year of the queen's reign, takes place just two months after the queen mother's funeral. >> for a million people to go out on the streets of london and to express love for the queen after all the tragedies and mistakes of what had happened before, it was a big turning point. very important moment. >> i do think it was partly a sense of expelling that emotion that had built up post-diana. it was a kind of national sigh of relief that we'd worked that somehow. >> joining the royal family for the celebrations is camilla.

>> it was just the beginning of her acceptance by the royal family, which sort of conferred some respectability on her. >> the queen was not getting any younger. would it be better to have an unmarried charles on the throne with this woman hidden away in the background or possibly a married charles? >> in the end it just looked too undignified that this couple, by then in their 50s, were not allowed to become man and wife. do you really want the heir, the future king, just to have a mistress on the side? >> after centuries of opposition to divorcees remarrying, the church of england relaxes its rules.

with the constitutional obstacle removed, charles and camilla are finally married. >> the secret of the success of the royal family has always been reflecting the age in which they live. the queen and prince philip reflect their generation. charles and camilla reflect theirs. we now live in a world where divorce is commonplace, where plenty of people have stepparents. these things happen. and they've happened in the royal family. >> charles and camilla's relationship is no longer a scandal. so the press shifts its focus to the young princes. the hunt is on for the next royal fairy tale. >> prince william. could there be another wedding perhaps in the cards sometime soon? >> no. i don't think so. housewives... whoops. i just want to talk! get your tv together. call 1-800-directv to save up to $120.

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ladies and gentlemen, their royal highnesses, prince william and prince harry! >> ten years after the death of diana her sons host a charity concert to celebrate their mother's life. >> hello wembley! >> the concert for diana was the first time really that we saw her two sons grown up and

conducting something themselves. >> this evening is about all that our mother loved in life. her music, her dance, her charities, and her family and friends. >> in the crowd that day is william's girlfriend, kate middleton. they'd met during their first year at st. andrews university in scotland. >> kate was really remarkable because she was quintessentially middle class as opposed to upper class. traditionally the royals have looked to the aristocracy when eyeing up suitors for young british royals. >> they actually spent four years together at st. andrews, at times living with one another, and really, really getting to establish a relationship. >> prince william would go to the middletons' home and spend a

lot of time with them. he felt very at home there. and he could see how normal families worked. >> i know diana discussed with william. she said whatever you do you must get to know the person you marry, she must be your friend first and foremost. >> after seven years together william proposes to kate. >> when you go out with someone for quite a long time you do get to know each other very, very well. you go through the good times. you go through the bad times. >> the queen and prince philip are very close to william. and allowing william to live with kate before they got married and also to mary a middle-class girl who was not a princess or anything, all of those things speak to the fact that they learned. >> and good morning from london. millions of people here and across the globe waiting and watching for the moment prince william and kate middleton walk

down the aisle. >> the kate-william wedding looked spectacular. it was the first time westminster abbey had been used for a big state wedding for some decades. yet it lifted the mood and gave us a fantastic international spectacle. >> two years after their wedding prince william and kate welcomed their first child, a boy. >> here we go. there it is. the happy couple with the baby. >> prince george is third in line to the throne. the succession is secure. >> william has embarked on family life. he's the perfect prince. but now the light redirects itself onto his younger brother, harry. >> prince harry had a few troubled years as a teenager. there had been issues about

drugs and late-night drinking. he had been at a friend's fancy dress party, unwisely dressed as a nazi. and he was pilloried in the press. >> for many years harry, there's no doubt he drifted and he didn't really have a clear sense of purpose and direction. >> at the age of 20 prince harry joins the armed forces. but he is determined that this won't be a ceremonial role. he serves two tours of duty in afghanistan. >> prince harry loved being in afghanistan. he was right on the front line. he slept in hammocks. he was treated like an ordinary person. and he found a family in the army. >> he was captain and he had a job to do. he had men to lead. and that's what he did. that was probably the first time in his life that he'd really felt like himself. >> i think when he joined the

military that was the making of him. and it has shaped him in the way that he looks at life, in the way he looks at other people and his sense of duty. >> harry's military experience inspires him to start a charity for wounded veterans. >> over the past eight years i've witnessed the whole cycle of life-changing injury. i can only begin to imagine how challenging the journey of recovery is. >> whatever you might perceive of the privilege that comes with being a prince, prince harry's had a difficult upbringing. his mother was tragically killed at a very young age. that's an incredibly difficult thing for a young person to have to deal with. >> william and harry came to take on mental health challenges and it was fascinating really how they used their own personal experiences like the loss of their mother to talk about mental health. >> we never really talked about it. we never really talked about losing our mom at such a young age. and when you speak to other

people's families and little kids and stuff, you think, wow, i don't want them to have to go through the same things. >> but even harry and i over the years have not talked enough about our mother. >> never enough. >> shutting down all of my emotions for the last 20 years has had a quite serious effect. all of a sudden all of this grief that i'd never processed came to the forefront. i'd probably been very close to a complete breakdown on numerous occasions. >> for someone in prince harry's position to say that you now hear a lot of people saying that has had a huge impact on society feeling more comfortable talking about mental health. >> he wanted to really break the taboo, to give others the chance to seek help without being ashamed. >> at a charity event in canada harry introduces the world to

the woman who will change his life forever. actress meghan markle. >> he was able to find somebody that he connected with, somebody that had the same passion for helping others. >> meghan markle seemed an unlikely candidate, certainly in the history of the monarchy. divorced americans have not fared so well. but times change. >> here they are. prince harry and meghan markle. this will be their first official photo shoot as an engaged couple. >> meghan was like a breath of fresh air. she was fantastic. she wasn't the shy, retiring royal girlfriend. >> if meghan markle was the slightest bit nervous about stepping out in front of the british public for the very first time, it didn't show. >> we're particularly happy to be at our first royal foundation event with meghan. >> women don't need to find a voice. they have a voice.

they need to feel empowered to use it. and people need to be encouraged to listen. >> the young royals are a real pr boost to the royal family. they're modern, attractive. so i think that they really renovated the royal brand. >> we in the press started talking about the fab four, what could be achieved together. they seemed a great and very dynamic unit. but it didn't last very long. power e*trade's easy-to-use tools make complex trading less complicated custom scans help you find new trading opportunities

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on a beautiful spring day thousands gather as meghan markle arrives at windsor castle to marry prince harry. >> it was very different to anything we'd seen before with royal weddings. it had a gospel choir. it had the bride walking herself up the aisle. it had an american bishop delivering the address. >> the late dr. martin luther king once said, and i quote, "we must discover the power of love." >> meghan was bringing some of her black heritage to the table.

it speaks to her sense of self. >> i think the queen as a grandmother was delighted for harry. but both charles and william were cautious. there was a sense that harry needs to be careful, to make sure meghan knew what she was getting into. >> the tabloids have a very contradictory relationship with the monarchy. on the one hand they're very celebratory of the institution. they like to celebrate births, marriages. and yet there is another side to this relationship. and that is having built these individuals up the tabloid journalists love to tear them down. there was animosity because she was different. there are questions that hang over her about what has come before, what is her history, what is her past. >> meghan has been married

before. she's had a career. and she has ideas of her own. >> she is a very strong-minded, ambitious professional woman. >> all of that seems to be supremely irritating to the british press. >> there were a series of incidents which got them bad publicity. >> harry and meghan are seen as publicly extravagant, taking private jets to go holidaying. >> meghan took a very expensive flight to america and had a very expensive baby shower. >> it's interpreted as hypocritical because they've regularly talked publicly about the importance of becoming better environmentalists. >> the criticism mounts after the couple's baby archie is born in may 2019. >> there is a sort of unwritten

contract that the british public helps to fund the royal family in exchange for little glimpses of babies and family life. but they didn't want to talk about where the baby was born. they didn't want the press covering the christening. >> i think the public were confused about the way they decided to withhold information. and i think people felt that there's an element of obligation on harry and meghan's part to offer a little more. >> the couple is determined to guard baby archie from the media intrusion. but scrutiny of their own lives is harder to control. >> thinking back to the time when harry and meghan first got together, there was tabloid speculation that used highly racialized imagery. >> there is this terrible criticism of meghan. it's racist. it's sexist.

it calls her an outsider. it calls her exotic. let's talk about her from gangland. >> there was a tabloid story that she came straight out of compton. a part of los angeles which had a fairly rough reputation. that allusion with all of that racialized baggage, it's very potent. >> i read stuff from certain writers who said, well, we can absolutely understand why he's in love with her and why he fancies her, but don't marry her. it is racism. it's totally racism. >> i do think that a lot of the press coverage of meghan markle has been, yeah, extraordinarily sour, misogynist, and i would say implicitly racist. >> that must have been a shock to her and very wounding.

>> in september 2019 harry and meghan undertake a royal tour of southern africa. >> i want you to know that for me i am here with you as a mother, as a wife, as a woman, as a woman of color, and as your sister. >> as the couple prepares to return home, meghan shares her feelings about the pressure she is under. >> can you put up with this? can you deal with it? >> it's not enough to just survive something. right? that's not the point of life. you've got to thrive. you've got to feel happy. and i think i really tried to adopt this british sensibility of a stiff upper lip. but i think that what that does internally is probably really damaging. i never thought that this would be easy.

but i thought it would be fair. >> for prince harry the media frenzy surrounding his new family triggers painful memories. >> every single time. every time i see a camera, hear a click or it's the worst reminder of her life, as opposed to the best. >> always, in the back of his mind, he has that terrible fear. that something is going to happen to meghan, along the same lines as happened to his mother. >> if it was me, i would figure out what i am going to do next, for the sake of meghan. and the sake of my child, because that's what matters here. >> i will always protect my family. i will not be bullied into playing a game that killed my mom.

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♪ bit of breaking news tonight. the duke and duchess of sussex announced they have intended to step back as senior members of the royal family. >> reporter: prince harry and his wife, meghan, want to redefine their roles and split their time between britain and north america. >> harry is making this decision because he can't cope with the life that they're living. >> meghan has probably felt under siege. and harry, i think, has quite rightly tried to protect his wife. >> i want you to hear the truth, from me.

as much as i can share. not as a prince or a duke, but as harry. i have grown up feeling supported from so many of you. and i watched as you welcomed meghan with open arms. the uk is my home and a place that i love. that will never change. but i hope that helps you understand what it had come to, that i would step my family back from all i have ever known, to take -- to take a step forward into what i hope can be a more peaceful life. >> harry is six times removed, so they aren't way down the line of succession. to be a royal, you have to sacrifice a degree of privacy and personal happiness, and harry and meghan just don't want to sign up to it. prince harry's statement brings

to the fore, a central question, about what being a member of the royal family is all about. you know, is it a birthright? is it a duty? or is it a job? >> but prince william, second in line to the throne, is embracing his role as future king. >> william is the responsible one. doing the duty. going through the motions. and that is, really, rather important. >> william is the future head of the firm. and the firm is what matters. >> reporter: william and kate now have three children. prince george and princess charlotte, who's two years younger. and prince louis, born in 2018. >> if you look to william and kate, they don't look like they want to change the monarchy. they're more about continuity. >> we saw, very clearly, in the

recent christmas photograph that the line of succession goes from elizabeth, to charles, to william, and then to george. >> it's very hierarchical. every member of that line of succession understands their place. and i think that tells you an enormous amount about the way that family operates. >> the house of windsor is at a crossroads. in a world where deference is no longer the norm, how does the royal family remain relevant? >> the queen belongs to a different era. monarchy was much more secure when she came to the throne. it wasn't challenged in the way that i think it is today. >> the royal family is caught in this bind, between the need, on the one hand, to modernize and embrace modernity. but at the same time to maintain those traditional elements of the monarchy as well. >> the monarch is only there by consent of the people. if the people really, really,

really don't want a monarchy, then our monarchy will disappear. >> for over a century the windsors have been the custodians of a monarchy that stretches back nearly 1,000 years. it has survived abdication, family rifts, bitter divorce, and tragedy. and holding it together for nearly 70 years has been queen elizabeth ii. >> i think the queen will be remembered as the most resilient public figure of recent times. famous from the moment she was born, through the immense

changes of modern britain. and to serve the people all that time. this is a remarkable achievement. >> i don't think the queen's changed one iota since the day she became queen. she is an example, to everybody, how to do a job throughout your life. she's been steadfast in her duties and never let us down. and she never will. >> i think there's something comforting about that level of stability. it makes one wonder, what on earth will happen to the royal family once the queen dies? >> if the windsors are to survive, the vow taken by elizabeth ii, the longest-reigning monarch in british history, is a model for her successors. >> i declare before you all that my whole life, whether it be long or short, shall be devoted

to your service. there is a motto which has been borne by many of my ancestors. a noble motto. i serve. prince charles, the future king of england, has a dangerous secret. a secret which threatens the entire house of windsor. he's in love with a married woman. >> and isn't that a sight? >> the queen expects him to produce an heir. and she hopes he's found the perfect bride. >> for better, for worse. >> for better, for