tv Charlie Rose PBS November 15, 2013 2:30am-3:30am EST
the sinkhole was here two years ago but fighting with their insurance company how to fix it. the contractors just started work this week. abc news, florida. >> remarkable. a waitress in new jersey has been gaining support on-line after a family refused to tip her because of her sexuality. dana morales a former marine waits tables at a restaurant in bridge water. she said the family left this note on the bill, quote, sorry i cannot tip because i do not agree with your life tile and the way you life your life. morales couldn't believe it. >> i was rather offended, mad. i didn't know how to react to that. >> morales said she deserved a tip and saying she can defend democracy overseas but can't get a tip in new jersey because she is gay. it will cost less to serve a thanksgiving fea this year. a dinner for ten will cost 49.04 and that is down 44 cents from last year. the price of turkey, rolls and
green beans are down. so go on and dig in. >> wow. >> one thing that will not be down is the wait time at the airports. i think that is what you are getting at. >> one in five flights expected to take off late thanksgiving eve. >> and what they are warning the flight home will be even worse. so to avoid that you wt to fly back on saturday or on monday. don't fly back the day after thanksgiving. >> one of those lucky guys to drive to mom's house which is good but the long island expressway is not so kind either. should we look at the weather? >> let's do it. >> most of the nation will be dry but showers along the gulf coast in to in florida. pacific northwest, windy in arizona apz and new mexico. pleasantly warm in the south with highs in the 60s and 70s. this might be the greatest animal story we have done in a
long long time. it is going on right now. >> hundreds of dogs around the world are competing in the dogs world championship. it is the world canine aquatics competition. >> you are probably getting the idea by watching the video. they compete to jump the farthest and highest and they have more qualifying rounds today. the final of the individual competitions take place tomorrow and on sunday. and we are wishing good luck to all of our four-legged friends out there. >> a lot of styles out. there see that. the guy does the hang. and that is a straight, i'm going straight out. nice dog paddle. >> i have a feeling every dog has his own style and it's not an olympic form here. just however you land. >> i could watch that for hours and not get bored. >> a lot of people at home are like this doesn't relate, check out the website. >> we are dog lovers.
think we're crazy. coming up, previewing a romantic comedy and a holiday film in "insomniac theater." you can keep the shape you have over the winter if you know what to do. we are getting expert advice to get fit. >> i don't want to keep mine. i want to get a new one. and would you buy a mansion if it came with a rolls royce as part of the deal? you are watching "world news now" . ♪ >> announcer: "world news now" weather brought to you by united health care. big plans. so when i found out medicare doesn't pay all my medical expenses, i looked at my options. then i got a medicare supplement insurance plan. [ male announcer ] if you're eligible for medicare, you may know it only covers about 80% of your part b medical expenses. the rest is up to you. call now and find out about an aarp medicare supplement insurance plan,
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♪ for many people palm beach county, florida, is the epitome of luxury home to many of the world's rich and famous. >> if you happen to be in the market for a multimillion-dollar home an over-the-top buyers incentive for you. >> welcome. >> reporter: if you are in the market for a new crib, and you have a few million extra bucks to spend. >> this is the master bedroom. >> reporter: it might be talking to this woman who sells luxury homes in south florida. >> this master bath is very grand and it's got two of everything. >> reporter: take this mansion listing for a cool 12 million. you can park two full-size yachts in your personal marina
and nine cars in the garage. >> this is the largest home in boca raton. it is just over 16,000 square feet. >> reporter: there are multiple jacuzzis and movie theater and a second kitchen. >> there is a bar here. it has a fish tank behind it. >> this is the definition of luxury. the lives of the rich and famous mingle in this ballroom. the current owner, a developer from the northeast, used it as a vacation home, hosting lavish parties. >> reminds you of the great gatsby old hollywood feel and it is really meant for entertaining. >> reporter: in past years it might be tough to find a buyer. >> we have had a rough six to seven years. people were not willing to spend the money. >> reporter: but now million dollar home sales have skyrocketed, up at least 60% in palm beach county over the last year. but if you are still not convinced, just walk out to the driveway. >> as an added bonus they can really enjoy the lifestyle of south florida.
we are including this fabulous rolls royce phantom. >> reporter: that's a half million dollar car, yours free with the home. just make sure your personal check doesn't bounce. randy gyllenhaal, abc news, boca raton, florida. >> i'm interested. >> i'll take it. >> that works for you, diana. >> thank you. my white phantom? >> yeah. >> i have my driver pull around at the end of the show and he insists on parking outside of the building all night long. my gosh. >> think he can drop me off at home? >> i will ask my driver. we are booked. we are going to see a $12.5 million in boca raton i keep hearing about. >> and you do the crazy overnight hours because you love it so much. >> i really love delivering the news to people, especially at 7 1/2 months pregnant. >> the listing is 12.5 million bucks. >> you get a $450,000 car thrown
in. why not? >> why not. >> come on. >> that's your final offer. coming up, burning the calories during the chill of winter. >> wow. with the temperature dropping now is a good time to shift gears for your cold weather workout. we will show you how to do that coming up next. >> announcer: "world news now"
♪ let's get physical physical i want to get physical ♪ let's get in to physical ♪ >> the holiday season is here again and even though the summer is a distance memory you don't have to let -- be a distant memory as well. exercises we can all do at home with simple equipment. welcome matt. you have some interesting tips and tricks to help through the wirnt. >> we do. the summer is long gone. now it is time to prep yourself
mentally and physically for your winter exercises. three simple things. first tip, set a goal for yourself. get a photo of yourself, maybe from the past summer or a few summers ago, you want to use yourself as your own model. something you can reach, obtainable. don't rip out a picture of a celebrity from a magazine. again, it's setting yourselves up for failure. these people have chefs that count every calorie. you want to use yourself as a goal. >> realistic. >> completely. >> very important for the winter months especially when you are jogging outside, you don't see perspiration come off of you like the summer. >> so true. >> so people forget to stay hydrated. >> simple. >> you need to make sure you drink enough water in order to make your runs longer, your reps last longer and you will be all set. >> good tip. >> third tip, get yourself ready for your extreme winter sports if you are a fan of winter sports.
>> i can skate and ski, sure. >> you don't want to go to this ski slope cold turkey. you want to go in to a gym and practice these movements in a controlled environment. >> so you are ready. >> you are going to show us a couple of demonstrations. >> let's do it. first one, speed skaters. we have seen hockey players, speed skate askers. simple enough. you will do this face nice and slow with me. we will do a simple hop to the other side. >> oh, this is easy. >> this is low impact. >> low impact. one of your feet is on the floor at all times. let's speed it up. >> this feels like something i can do. i'm getting a nice little workout here. >> and as you speed it up you get the good cardio in. >> this one you are not going to do. >> 0. >> all right. i will watch this one. these are bench hops but i liken it to skiing mogul. you will use your core because
you draw your knees in to your chest. this is a simple home gym set up. you bring the knees in from the left to right, left to the right. lots of fun. >> the last one we can do together. >> lay down. grab the blue. this is a resistance band. >> everybody has these at home or at the local gym or barry's boot camp. >> this is part of our workout all the time. this is for our core. all winter sports use your core. lay down. make sure your head is on the bench. >> okay. >> get the shoulders up a little by . look straight up to the ceiling. >> okay. >> and you will bring the right hand over to the right kneecap and then to the left and to the right and to the left. this is working obliques. >> and pregnant moms can do this, too. >> pregnant moms can do this all day long and that will work your abs and get you ready for that core strength, strengthen your c core for winter sports.
all right. it is time for our weekly insomniac theet and sneak peek at two movies premiering this weekend. >> we will start this week with "charlie countryman" a romantic comedy action film all put together. this one starts with charlie, just a normal guy who happens to fall in love with a romanian cellist. with what could go wrong with this situation? just about everything. >> i'm super nervous right now.
>>. >> rotten tomatoes has not been kind. scoring it at 29%. and neither were the reviewers. roughly twice as many -- as thumbs up. charlie countryman takes the blender approach to mixing dark adventure, doofus comedy and pie-eyed romance but forgets to put a lid on when pulsed and matt pais from red eye liked it unexpectedly funny consistently -- >> next up we do the best man holiday. the first holiday movie for the year out of the gate. a sequel to the 1999 the best man them entire cast is back for this one starring kay digs, and in a nutshell it is a holiday reunion of old college friends and rekindling of old rivalries and romances. >> oh, babe, can i use your
phone? i can't get a signal up in here? >> you want to hold it. >> yeah, stop. would you hand me that? >> something bad must have been on that phone. rotten tomatoes gives it a respectable 63%. reviews are mixed new york post says raunchy sex comedy and christian faith doesn't come off. in the examiner.com they say the characters are just as funny, honest and sexy as we remember them. it's like they never really went away. the reviewers say you will get more enjoyment out of this film if you watch the original film, the best man. >> i'm not surprised. i saw the best man and it was hilarious. i really did enjoy it. i'm looking forward to see this. any movie with -- and chestnut. >> you are a fan? >> i think this is the one out of the two, would you agree. >> charlie countryman looks interesting and shia labeouf is hot in it apparently but i will
this morning on "world news now," did a passenger fall from a plane? the coast guard and faa have investigating. >> may day, may day, may day i have a door ajar. >> i have a door open. >> i have a door ajar and a passenger that fell down. >> the search for answers and the possible victim. >> so sorry. the president apologizing dozens of times in a speech about his health care plan them change he's making and its impact on you. >> too tired the lawsuit in ohio over a nurse that complained about her exhausting workload
and the accident that killed her on her way home. >> they cannot expect these nurses to work under these conditions. >> reporter: the legal and personal battle over long work weeks and employee safety. it is friday, november 15th. >> announcer: from abc news, this is "world news now" with john muller and diana perez. all right. good friday morning, everyone. a lot of stuff to get to. we had a busy week. >> always a busy week. we climbed the mountain. >> reached the summit and we are. >> at the top. >> any fun plans for the weekend? >> i have my brother coming in to manhattan, new york city tonight with my college buddy. it is guys night. uh-oh, watch out new york city. bunch of over the hill guys are going to have some fun. >> can't even imagine. nothing. not much fun going on in my life. >> i am not so sure i wouldn't rather be sitting up with my feet at home but we will have
some funny way. >> i will live vicariously through your story. we begin with a mystery in the skies over miami. a pilot reported a passenger had fallen out of his plane. >> nobody has been recovered and coast guard and fire officials say they have not confirm wld the pilot's emergency call was legitimate. larry jacobs is following the story. >> reporter: search helicopters were scrambled over biscayne bay after this bizarre distress call. >> may day, may day, may day i have a door ajar and i'm heading to tamm miami. >> i have a door ajar and a passenger that fell down. >> the pilot was eight miles southeast of tammiami sglarpt the passenger fell out of the plane. >> he opened the door and fall. >> they questioned the pilot. the federal aviation administration says the plane was flying at 2,000 feet at the time. the coast guard and local fire
rescue crews were also searching the area. >> coast guard was notified by the faa that the pilot of a small plane reported a person falling out of the plane. we are working with miami-dade response units and conducting a search of the area. >> reporter: police doifrs went in the same water. only the pilot and passenger were on the aircraft. larry jacobs, abc news, new york. follow up to the terrifying flight for southwest airlines passengers. they say the pilot handled the incident safely. and they regret any uneasy feelings. each passenger gets a $200 voucher. some say it is hardly enough for the fright they suffered when the pilot announced quote we are going down during an a a maintenance emergency on a flight. president obama spent yesterday apologizing for the botched health carroll out. he promised that those that want to keep their health insurance
would be able to do so. during the 52-minute speech president obama said i'm sorry about 29 times. >> i apologize for not executing better. >> we fumbled the ball on it i feel deeply response able. >> as for the health care.cough website the president second guessed himself publicly. he admitted the federal government doesn't do websites well and he should have known better. people already removed from their health plans getting insurance back may not be easy. >> an industry group says changing the rules could cause premiums to go up. with a look at the other possible hurdles. here's a rebecca jarvis. >> reporter: for the vast majority of americans this changes nothing. 80% of americans covered by medicare, med aid or employer insurance will see the same plan in to next year they have already signed up for. those premiums are set in stone. but for those who lost their insurance, because of obama care, they may be able to get their old plans back in the new
year with. that will depend on the insurance companies offering them and the state regulators approving them. at this point, there are no guarantees that the premiums on those plans won't go up. john and diana? >> sounds like no guarantees on anything when it comes to this. >> the whole debacle hurt the numbers. gallup poll's latest, 55% disapprove of obama care now. >> president obama touched on something that athink a lot of people aren't thinking about and truly the people suffering through this may not care but he apologized to fellow democrats. he is not up for re-election and a lot of them are. he said i know i hurt them because everybody jumped on board with this and it has been a failure so far any way. they hope it will pick up on the democratic side. >> no doubt. the facebook question of the day we are asking what else could the president do to restore confidence in his health care program? can't wait to see your responses. gunshots rang out at a
children's hospital triggering a two-hour lockdown that separated panicked parents from their sick babies. police got a tip that a man with an arrest warrant was in the neonatal wing. he put the baby down but made a run for it. the man was shot in the arm. no one else was hurt. james whitey bulger will spend the rest of his life in prison. the judge told him his crimes were unphatable as she sentenced him to two consecutive life sentences. he was convicted in a racketeering indictment that included murder, extortion, drug trafficking and money laundering. he remained stone faced as relatives of his victims had their say in court. >> that old bastard will be in prison and die in prison and today is the first day we can get on the road to closure. and it's a good feeling. it is bittersweet but a damn good feeling is what it is. >> bulger is facing murder charges in oklahoma and florida
where he could get the death penalty. it is not clear if prosecutors there are planning to try him. southern california freeway had to be shut down when a tanker truck hauling hydrogen went up in flames. the driver of it managed to get out. firefighters had to douse the truck with water from a safe distance fearing the highly explosive cargo would explode. rush hour traffic was backed up on both sides. a brushfire is burning out of control in new york. the area 25 miles north of manhattan. wind-driven flames spreading in rock land county. no homes are in immediate danger. firefighters plan to resume at daybreak. a sinkhole in florida forced several families out of their homes. it opened yesterday morning and grew to 70 feet wide and 50 feet deep. two house have been declared closs. homeowners say when it started to open it sounded like a sledge hammer slammed against the wall and that's when 911 calls came
in. >> how far is it sinking? >> the whole house, it is cracking. >> like a meteor hit the earth just opened up. >> reporter: crews are in a holding pattern waiting for the hole to stabilize. florida has had 260 sinkholes reported in the last year. the philippines the american military taking a major role in typhoon relief. 5,000 u.s. crew members aboard the uss george washington are expanding the search and rescue operations as the aircraft carrier serves as a nerve center for search and rescue operations. i spent the afternoon with our marines on ans of spray delivering food, water and medical supplies. . 700,000 people have been displaced throughout the philippines. from island to island we made seven stops even refuelling in the air from a kc-130 to save time.
time is everyone's concern here. there's so many stranded in the remote islands, six days since the typhoon hit. at the sight and sound of our plane, people swarm toward the landing zone while local police try to control the crowd. our pilots spot a new isolated village with no trees. that's a sign of devastation. luckily, there's a soccer field just big enough for our osprey to land. he makes note to go back today with aid boxes. aid is pouring in from all over the world, but the challenge here is logistics. a matter of getting these goods to the right people at the right time. abc news, in the philippines. a stunner from the world of auto racing. three time indy 500 winner ended his driving career. you may remember the spectacular crash from last month. he suffered a fractured spine, broken right ankle and concussion.
doctors told him it is too risky to get behind the wheel so he said he is done with racing. miami dolphins bullying investigation takes a step forward today. johnthan martin is meeting with the nfl independent investigator today. martin's alleged tormenting richey incognito filed a grievance against the dolphins through the players union. she charging his suspension from the team. this next one isn't just a great sports story but great human story and that's why it is our "favorite story of the day." it involves miami marlins pitcher jose hernandez. >> he is 21 years old and hasn't seen his grandmother since defecting from cuba six years ago. he was talking about his grandmother when, you guessed it. >> the marlins brought her to miami leading to a tearful reunion right there in the marlins locker room. he called it better than being in the big leagues. >> she only arrived in miami a half hour before that meeting
and she's known -- knows more about the sport than anyone else in the family. >> they say she is a baseball freak. >> love that story. coming up, the amazing shot on a school basketball court and how it will pay off in the classroom. and the heroic police dangs the woman fighting to keep them out of harm's way. you are watching "world news now." ♪ >> announcer: "world news now" weather brought to you by lime away turbo power. using that cleaner.od luck excuse me, miss ? he's right. those are tough hard water stains, and that cleaner's not gonna cut it. truth is, 85% of us have hard water and many don't even know it. you need lime-a-way. lime-a-way is specially formulated to conquer hard water stains.
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the national sleep foundation says the average american workweek has now crept up to 52 hours, and it's leading to increased sleep problems and it's now faux cuss of a wrongful death case in ohio. >> a woman with's his sband blaming her employer for working her to death. >> reporter: he is adamant the hospital worked her to death literally and he is suing the hospital. >> they cannot expect these nurses to work under these
conditions. >> driving home after a 12 hour shift in jewish hospital cincinnati, beth was killed when she crashed in to a tree. >> i lost my best friend of 21 years. and my wife of 14. >> reporter: jim believes his wife was so tired she fell asleep at the wheel. the lawsuit alleges that during beth's shift at the hospital she complained to others that she was really stressed and hadn't eaten. also, as a result of under staffing nurses at jewish were often required or asked to work through breaks. extra shifts and stay late. according to the lawsuit, jasper's supervisor alerted her superiors she was being worked to death. >> she told the upper management, the hospital staff these are unsafe conditions for the patients, for the nurses. >> reporter: in a statement, the hospital would only say our hearts go out to the family. we do not comment on pending litigation. the american nurses association said a nationwide shortage of nurses has created a dangerous
situation. according to the ana, one in ten nurses say they were involved in an exhaustion-related car accident. but jim, who's now raising their two children alone, says he's ready for his day in court. alex perez, abc news, chicago. >> very interesting thing. everybody knows about being overworked at one point or another. but they say jasper has to reasonably show the actions of this employer led to the death of the employee and legal analysts say that will be tough to prove. >> you can almost see how it would be tough to prove because was she sleep deprived because she was working too much or going home and not going to bed when she got home, was she not getting eight hours because of work or something else. but when you look at the studies out there, the university of pennsylvania did a study where 23,000 registered nurses found that 65% of them routinely said they worked 12 to 13-hour shifts. >> so many people can relate. >> when you are working that
long you don't have a lot of time to sleep, eat, and do all the other things you have to do. >> raising kids. a massachusetts woman on a noigs protect our four legged friends. her campaign to keep the k-9 officers safe and sound. a dog, a blind man and a flight attendant and the passenger revolt they triggered that actually kept the flight on the ground. that story is coming up on "world news now." >> announcer: "world news
massachusetts is trying to change it one dog at a time. here's abc's gio benitez. >> they are heros on the front line, the first on the scene. the most dangerous confrontations. >> saint paul police k-9 is dead. >> the k-9 officer. >> shot and killed the dog. >> just last month t k-9 from sacramento county shot in the chest while chasing a robbery suspect. he survived. it's a headline that officer ed meyers hears all too often. >> my partner looks out for me. i look out for my partner. >> reporter: partners that do their job without a crucial life-saving tool, a bulletproof vest. that's where sandy mar sell comes in. custom-fitted k-9 vests cost $950. too expensive for most police departments. so sandy a life-long animal lover started vested southwest in k-9s working tirelessly from home to raise the money. >> the dog goes in first. he's a first responder and
deserves to have a vest. >> reporter: we met sandy at this massachusetts sheriffs office where six k-9s train every day, jumping hurdles, running through tunnels wearing those vests. sandy started 13 years ago and donations have poured in big and smachl recently allison henry donated her birthday money, enough to vest her local k-9 officer named riker some far, no k-9 has been turned away. in fact 450 dogs have gotten the body armor in 37 states. officer meyers' dog will get his in weeks. >> what is it about a k-9? >> i think i see the bond when i look at each of these officers with their dog and i feel like i'm doing what i am meant to do. >> reporter: committing to her passion to protect k-9s. abc news, bristol county, massachusetts. >> this is one of those things where you think, i'm an animal lover and always wanted to donate but i'm tired of donating
mix tiechlt everybody goes crazy before the game. let me set i it up. this guy, a student at holy cross college. if the ball goes in he wins text books which are a lot of money for a student but he doesn't get to shoot the ball. the school mascot dressed as a saint bernard gets to shoot the ball. let's take a look. awesome! >> he wins free text books which is about a billion dollars.
>> very cool. now yesterday was guinness world records day in 2013. when people around the world come together to celebrate international day of record breaking. we have four new ones to tell you about. most hula hoops spun smaumtsly, 264 hula hoops and in japan, fastest four meter running on all fours. most hand springs and longest basketball shot in phoenix. >> wow. look at that. >> there you have it. polka time. ♪ that's the world news polka ♪ tapes that roll in way too slow ♪ ♪ stuff you saw on koppel's show ♪ ♪ that's the world news polka ♪ it's late at night you're wide awake and you're not wearing pants ♪ ♪ grab your world news mug and everybody dance ♪
♪ have some fun be a pal every anchor guy and gal ♪ ♪ do the world news polka ♪ i read the news today, oh boy. ♪ who cares what the bosses think they're a goofy crew ♪ ♪ and if your neighbors call the cops here's all you have to do ♪ ♪ move ♪ when they yell it's half past three tell them it's news to me ♪ ♪ that's the world news polka ♪ they make us work the graveyard shift that's why we go for broke ♪ ♪ so why not tune in abc and join our little joke ♪ ♪ five whole days every week we're here with tongue in cheek and the world news polka ♪ that's the world news polka ♪ do the world news polka ♪
this morning on "wo this morning on "world news now," critical stage. the almost endless relief work in the philippines as they try to get food, water and medicine to those who need it most. we will take you there to where the crisis is growing. another apology. toronto controversial mayor said he is sorry about new racy comments he made on tv. the new push to force him out and the new job he's been offered. stalker sentenced. the woman who would not leave actor alec baldwin alone is punished in court. questions about the case that are still unanswered. and the impressive stunt performed by one of hollywood's tough guys but it's a scene you won't see performed in a movie. that is coming up in "the skinny" on this friday, november 15th.
>> announcer: from abc news, this is "world news now" with john muller and diana perez. >> happy friday, everybody. we will get right to it. one week after the destructive storm that hit the philippines the pace of the efforts is picking up. >> trucks with generators, food and medicine are arriving around the world. abc's gloria riveria is joining us with the latest. good morning, gloria. >> reporter: good morning, diana and john. the international effort is really something to see. the relief effort taking a turn in terms of the u.s. aid alone. what we are seeing today is a move forward. there's a staging area in a coastal town outside of tacloban. helicopters are able to get in there, load up and ferry supplies to the more remote regions. the u.s. are transporting the sick and injured from their ravaged hometowns to a place where they can get medical aid. in terms of the death toll, that remains difficult to put a
pinpoint on official estimates in the low 2,000, 2200, most aid organizations say that number is going to be much higher. a grim reality is that unidentified victims may very well gin to mass graves because at this point the cleanup has to move forward. at the dome in tacloban, hundreds are fleeing there with nowhere else to go. the filth and grime is extreme. for people that need so much life remains very difficult. >> let's talk about who's in charge of the crisis at this stage on the ground and overall. is the u.s. able to operate relief efforts at the full capacity right now? >> reporter: john, that's a question that so many are asking at the dome i mentioned. a massive structure. there was word it would become a staging area, headquarters for operations, but the reports are that nobody seems to be in charge there.
the u.s., however, is able to operate somewhat independently. they say they are taking their cues from philippine forces but the airports has been transformed and things there are getting up and running. such good news for people but there's so much more to be done. john, diana. >> all right. gloria riveria reporting live from manila, thank you. the fallout from president obama's change in health care law. now insurance companies are scrambling to figure out if it is possible to give people back their coverage after an apology filled address by the president. here's abc's dan harris. >> reporter: by our account, he made 29 attempts of apologies over the course of 50 minutes. >> i make apologies for not having executed better over the last several months. >> reporter: he said the word problem 26 times. >> i said that i would do everything we can to fix this problem and today i'm offering an idea that will help to do it. >> reporter: he made repeated football references including
the word fumble four times. >> ultimately i'm the head of the team. we did fumble the ball on it. >> reporter: here's why the healthcare.gov website has been a colossal expensive failure. it may have cost $600 million to build four times what apple paid to develop the iphone and yet fewer than 27,000 americans have started a plan through the site. the administration predicted that 500,000 people would have done so by now and that 3.3 million will do it by december 31st. and then there's the fact that 4.8 million americans have been notified they will be losing their existing insurance policies, which the president repeatedly and explicitly promised wouldn't happen. >> if you like your plan, you can keep your plan. if you like your doctor, you can keep your doctor. >> reporter: which is why at the news conference he used the words cancel or cancellation ten times and the word frustrated three times.