that's where kristen ayers is tonight. kristen. >> i'm standing right about where apollo was when he called his family in brazil to tell them someone was after him. it has been seven days and now his family has traveled thousands of miles to san francisco to try to find him. >> i'm in trouble. some people following me and i need help. call the police. call a taxi. send someone to find me. >> they are the last words on a haze heard from her brother over the phone before he mysteriously disappeared one week ago. >> listening to shelters, they tried to put fires out. >> no sign. an art student studying in los angeles. he came to san francisco october 25 to look into city dig at academy of art university. he was only supposed to stay for a couple days. after meeting someone new, he extended his stay. when he called his family one week ago, anna knew something was terribly wrong. >> he was frightened. >> when they arrived at the scene, no one was there. now police are circulating this. a vary lance shot of a person of interest

new tonight, in a first for google, the company agreed to take down an image that kristen ayers first reported on. an image that upset a bay area family quite a bit. >> thinking about everything that happened, you know,. >> jose brushes away tears when he talks about his 14-year- old son, kevin, shot dead four years ago in richmond. friday, his pain was compounded when we discovered these satellite images available on google map. they show the crime scene and his son's body. >> it's really painful on my family, because like i say, you know, coming back. >> he wanted google to take the images down. after our story aired, he got a call from google map. >> we apologize. we are really sorry. and we learn more. >> google confirmed that today. they will replace the satellite images. something the search giant has never done. in a statement to kpix5, google never accelerated the replacement of imagery before. given the circumstances, we wanted to make an exception in this case. jose told us he is grateful, though it pains him google published the images in the first place. four years later,

kristen ayers, what's going on? >> it's like the never ending story, liz. this is the bart saga that keeps going and going and going. the question on writers minds is will this hickup mean another bart strike? we asked a bart board director. just when riders thought it was over, the bart labor dispute is back. remember the tentative contract that ended the bart strike? management now says there's a glitch in it. >> stuff happens is all that i can say. things flip by. >> bart board director told us buried in the contract, which is hundreds of pages long, is a provision that gives workers six weeks of paid family leave. bart management says that provision should not have been in the contract. >> we did not know how it got in there and figure out that and work with the unions to resolve this isolated elements of the contract. >> but the union already ratified the contract and in a statement, atu's president said bart management is attempting to go back on agreement that were part of the final deal. this is unconscionable. bart board members plan to meet behind

kristen ayers on the app that can have an entire community searching for a missing kid with the push of a button. >> march 16, 2012, 15-year- old, sierra lamar leaves her home and vanishes. her mother doesn't hear about her disappearance until hours later. >> when i hear about child abductions, i can't help but think about my own kids. >> john was inspired by a similar story, the abduction and murder of ten-year-old, jessica ridgeway in colorado. the last month, he launched an app called the lassie project. it lets you map the route to school. if the child veers off track -- >> immediately, that's when mom and dad get that notification. >> to test it, we created a picture and profile for me and set up a preordained route. let's see what happens if i walk off course. once i get 30 feet off course, that's when alerts start going off. >> there we go. and there's my alert, it's showing she's off course now. 12 seconds ago, that's exactly where she was. >> the crowd sourcing kicks in. if a parent can't reach the child, they can hit escalate and neighbors is notified to start searching. >>

but kristen ayers shows us sur vie lance cameras shows us everything. >> the guy that was hit was walking out of his job on 13th street in oakland. he walked across the street here just as a car came tearing around the corner. it hit him and kept right on going. >> i stepped outside to walk across the street to my car like i do every night when i leave there, and that's when it happened. >> surveillance video shows bryant seconds before he was struck by a passing car. from this angle, we see the suv, a dark porsche make a wide, unsteady turn and moments later -- >> i realize it was too late, so i braced myself for impact. >> it hits bryant. watch again at the top of your screen. bryant tries to get out of the way, but he falls to the ground. the porsche pauses and takes off. >> i can't believe they don't have enough love for their human brother to go out and see if they are okay. if they are even alive. >> crash left bryant with a broken femur and intense pain. also painful, the mounting medical bills. doctors had to surgically insert a titanium rod in his leg. >> i got a couple screws in

kristen ayers on who will decide on the city's next top cop. from. >> you have talked about what a chief needs to do. >> the meeting that joe is running at oakland city hall is not like anything he has seen. >> we had a public input process for what people want to see. asking oaklanders what they want in their next chief. >> charisma. i think oakland needs a police chief they can like. >> their feedback will go to recruiters. their only problem, three people showed up. although the city administrator's office insisted many more weighed in online. >> absolutely. people don't necessarily trust it will help. >> it's unclear how much the public's voice will matter. a federal judge handed power to this man, compliance director, thomas frasier. the judge specified that nosher has ultimate control of the chief of police. question asked oakland's current chief about that. >> isn't it his rule as opposed to rule? >> i think hiring authority rests with the city. so the city can point who they choose. >> can he change that? >> i understand he will have an

kpix's kristen ayers went to find out if it's giving criminals an upper hand. >> carla knows what it's like to stair down the barrel of a criminal gun. >> i got robbed with a revolver. he had a revolver. >> man who robbed her in east oakland was never caught and she wonders if the new mapping website we showed her could have protected her. >> community cam is a free service for drentzs for residents to research security cameras in their area. >> users can pinpoint the location of every security camera they come across. >> we have seen users plot safe running, walking, and biking routes using community cam and we have also seen users research activities or areas where something has occurred. >> already, they mapped 2,000 cameras in san francisco and the east bay. >> i think it's a good idea. >> they identified about a dozen surveillance cameras along this stretch of international alone. one of them right here. but critics say the site is nothing more than a road map for criminals. >> i don't think it's a good idea. >> he worries that community cam could backfire if criminals use it to t

kristen ayers tells us exactly what happened. >> earlier today, hundreds of people jammed this platform here, some told us they were waiting as long as one or two hours trapped because of some debris, some sheet metal that was ab instructing some of the tracks. listen in on what some riders told us they experienced during those delays. >> train got here, we waited here for a few minutes, they told us to get off and i've been waiting well over an hour because they are sending full trains. >> i started getting close trough clostrophobic. >> trains packed to the gills with passengers began rolling through again. the problem bart says, a piece of loose sheet metal in the transbay, which wound up touching the electric third rail. this is bart's second major delay in two days. in oakland, kpix5. >> the debris was cleared by 7:00 tonight and trains got back on schedule shortly thereafter. >> the santa clara county sheriff's office is investigating a stabbing that happened aboard a train in sunny vail today. suspect is in custody, no word on a motive or the extent of the victim's injuries, but

kristen ayers on the potential six cell phone carriers who are refusing to go along with. >> it can happen anywhere, any time, walking on a city street or even buying tickets for public transportation. thieves will do almost anything to get their hands on smart phones. >> here in san francisco is very significant, almost 50% of all our robberies. >> san francisco district attorney along with new york's attorney general, say that the solution is a kill switch which would disable a stolen phone, making it worthless to thieves. law enforcement sources tell cbs news when manufactures like samsung made smart phones with a kill switch earlier this year, the five major wireless carriers, at&t, verison, sprint, and u.s. cellular would not support it. and these e-mails obtained by cbs news, an entry executive who was involved in the negotiations tell samsung that they received responses from all five major u.s. carriers and they all denied our preload in their image. meaning, the major carriers refuse to sell a smart phone with a free kill switch built in. that's because it would cut into big profi

reporting live from treasure island, kristen ayers, kpix5. >> accused of lighting a man on fire on a bus monday. richard thomas is being tried as an adult. oakland police say thomas told investigator tores he lit 18- year-old, sasha on fire because he was wearing a skirt. they say thomas also stated he was home phobic. richard's family said he plans to send a letter of apology to sasha. >> it's not okay to set someone on fire. period. while human beings, nobody should have to suffer that kind of trauma. >> sasha is hospitalized with burns to his legs. richard thomas did not enter a plea. he's due in court next week. >>> put the phone down. san francisco wants murks wants muni riders to follow those rules. andrea. >> reporter: as part of a two pronged approach. one is a million dollar federal grant put more costs on muni buses and trains. the other part is simply, put away your digital boyfriends. the real tech bubble, not the economic one, but that connected at the fingertip relationship between you and your phone, san francisco mayor, ed lee, wants to call the concept eyes up, phone

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