goldstein, you're saying the same thing this committee has heard, too. mr. patterson, that's what i was trying to get out, the frustration behind it. we have technology out there and it's not being utilized. the tenants, these buildings, the ones that are depending on these cameras, that's supposed to have a layer of security. instead it's become a layer of frustration. and there is a better way to do things. i would be curious if you guys could, or if you use, take a look at it. see if there's a better practice. just the way we're doing it, just spot-checking it, going through it. you heard from mr. goldstein, the committee has heard the same thing, there is a layer of frustration that's taking place. >> yes, sir. and i recognize there is a layer of frustration. i have spent a lot of time talking to the clerk of the courts, irs, security. >> a lot of people are giving lip service. >> i'm not giving lip service. i'm ensuring when folks are dissatisfied or unhappy with the service that people are happy. respectfully i'm not giving lip service. >> i hope next

mr. goldstein, you may proceed. >> thank you, mr. chairman. thank you for the opportunity to be here today and discuss the fps. recent incidents demonstrate their continued vulnerability to attacks and other acts of violence. fps is a responsible for protecting federal employees and visitors in approximately 9600 federal facilities. to help accomplish the mission fps conducts security assessments and contracts approximately 13,500 security guards deployed to federal facilities. fps charges fees for security services to federal tenants. my testimony discusses challenges fps faces in number one in ensuring contract security guards deployed to federal facilities are properly trained and certified. and conducting risk assessments at the facilities. it's based on reports issued from 2009 through 2014. as part of our work, we found that the federal protective service continues to face challenges in ensuring contract guards have been properly trained and certified. before being deployed to federal facilities around the country. in september of 2013,

to my left is the deputy director rooirn brighten and the legal assistant mr. pacheco i'm cynthia goldstein we have one vacancy when a vacancy exists the board may have a vote of 3 members. we're joined by the representatives that have matters before the board and the senior building inspector and jeanine from the if the department of health and mr. pacheco at this point will you go over the boards meeting board guidelines and conduct the swearing process. the board requests you turn off all electronic devices appellants and permit holders and representatives each has 7 minutes to print e present their cases and 3 moinz minutes for rebuttals. members of the public who are not affiliated with the parties have up to 3 minutes to address the board to assist the board the members of the public who wish to speak are asked but not required to present a card to the staff. speakers and pens are available on the left side of the podium the board welcomes your comments and questions dollar survey forms on the left side of the podium if you have questions please speak to

fifth seat is vacant to my left to attorney bryant he'll provide the board with advise i'm cynthia goldstein we're joined by representatives from the departments that have matters before the board and scott sanchez a representing the planning commission and next is the representative for the department of building inspection mr. pacheco consultation the swearing in process. >> the board requests you turn off you'll cell phones. platelets and departments representatives each has 7 mentioned to present their cases and 3 minutes important rebuttal people affiliated with those parties must conclude their comments in the 7 minutes per to assist the board in the accurate association of minutes the people are not required to submit a card when you come up to the podium. speaker cards are available on the left side of the podium there are customer survey forms on the left side of the board if you have questions speak to the staff or call the board office tomorrow morning on mission street room 304. this meeting is broadcast go on sfgovtv incapable channel 78 and dvds are available for purchase. at t