yesterday's snow left melissa ortiz spinning her wheels. but when neighbors and a good samaritans found out wusa9 was doing a story about the alley, they dug her out. >> thank you to wusa9 and thank you to my neighbors who helped and this man earnest just appeared out of nowhere who helped. i can't find him. we've called people. nobody seems to know who earnest is. i'm thinking he may have actually been an angel. >> reporter: melissa went to check conditions this afternoon. >> backyard still looks great. >> reporter: and we have a sheet of ice. while the alley has improved -- >> right now i'm able to navigate it, but that doesn't work at all. >> reporter: she wasn't able to get very far. as a busy event planner and political consultant, it's crucial she has access to public transportation. it got her thinking to other wheelchair bound residents such as angela hammonds. >> i just wish people were a bit more considerate of those of us that have to use wheelchairs. >> reporter: melissa is grateful for the good samaritans but she doesn't want t

. >> he came on the aid of melissa ortiz. even in the good weather, the stairs out front are a no go. all if her husband is at home can she navigate ought the back alley. city road crews do not plow the alley. >> it's nobody's responsibility to clear the alley. they say the a.d.a. doesn't cover it. >> here's where our hero entered the story. earnest, he saw our report about her earlier today, he said that's not right. if nobody else will do something for ortiz and her husband, he will. >> i like to help people. i put two and two together and salem help them out. he's a pretty nice guy. i can understand what his girl going through having to come through here. hopefully this will be better for her. >> very nice. we say well done, sir. >>> nearly 1000 flights canceled today at reagan national. there could be more cancellations and delays tomorrow. also amtrak says, northeast correspondtor -- corridor train will continue to operate tomorrow. >>> while people spent the night digging out, others were having fun in the snow. >> repo

. >> reporter: yesterday's snow left melissa ortiz spinning her wheels, but when neighbors and a good samaritan found out wusa9 was doing a story about the alley, they dug her out. >> thank you to wusa9 and thank you to my neighbors who came out and helped. there was this man earnest who just appeared out of nowhere. i can't find him. we've looked all through the neighborhood. we've called people. nobody seems to know who earnest is. i'm thinking he may have been an angel. >> reporter: melissa went to check on conditions this afternoon. >> backyard still looks great and we have a sheet of ice. >> reporter: while the alley has improved -- >> right now i'm able to navigate it, but that doesn't work at all. >> reporter: she wasn't able to get very far. as a busy event planner and political consultant, it's crucial she has access to public transportation. it got her thinking about other wheelchairbound residents such as angela hammonds. >> i just wish that people were a bit more considerate of those of us that have to use wheelchairs. >> reporter: melissa is grateful for the good samarita

resident melissa ortiz. good news, more neighbors have helped to clear snow from the alley behind her basement apartment so she can get in her wheelchair. she's grateful to the good samaritans but worries about being left in limbo the next time a storm hits. >> i would like to see the district's dpw make a plan to bring people over with shovels or at least call and say do you need help digging out? bring people with shovels and ice melt. >> the department of public works apologized for not responding to her repeated calls, but the department reiterates it does not clear alleys because it has no place to put the snow and it could block private driveways and garages. >>> mental health issues will be examined in case of hong young, the beltsville man charged with attempted murder in a string of shootings in suburban maryland. young said he heard voices in his head. his estranged wife in california filed for divorce over what she calls young's crazy behavior. young is a former state prison guard who legally owne

we met melissa ortiz whose only access in and out of her home is an alley. when we learned of her plight, a good samaritan helped her out. surae chinn talked with her today. >> reporter: she is so grateful to her neighbors and that good samaritan. her alley is partially clear now. here's what she had to say today. >> thank you to wusa9 and thank you to my neighbors who came out and helped and there was this man earnest who just appeared out of nowhere to help. i can't find him. we've looked all through the neighborhood and called people and nobody seems to know who earnest is. so i'm thinking he may have actually been an angel. >> reporter: a little snow angel. all we know is his name is earnest and we haven't been able to find him either. the alleyway is partially clear, but coming up at 6:00 we're going to find out how melissa is doing in this alleyway and why she can't still get to where she needs to go. that's all coming up at 6:00. >> he definitely was an angel for her. thank you. >>> you'll want to watch out for slippery sidewalks and side roads the re