roberta is off and we'll say hi to julie watts. >> it is an active morning. doppler is popping. if you have been out the door this morning you may have seen a couple of sprinkles. >> i spoke to said it was raining when i walked out the door. not widespread. most of the activity over the last six hours or so mainly to the south a lot of thunderstorms but as i zoom into the bay area scattered showers around i bay right now so you could see a shower out the door. most of the showers are south of us. we are seeing showers though now in saratoga. los gatos, campbell. a moderate shower in san jose over the past hour. we'll be tracking this rain on hi-def doppler all morning long. we'll tell you what to expect later today and we'll locate the next round of showers coming up. but first, any effect on the roads yet? >> i only have one accident now but it is an overturn vehicle and i drove through that area this morning south 280 at 380 and i do have some sprinkles julie so we may have some slick surfaces out there. use caution on the roads. southbound 280 connector, emergency crews are o

julie watts on a natural disaster policy gone disastrously wrong. >> we just cried. it's horrible. >> losing her home in the butte fire was hard enough. >> it was my dream. >> she says dish network added insult to an already horrible injury she says they insisted they return her equipment or she'd be charged. >> nothing survived. >> they even sent this box which she shipped back with pictures of her burned out home. >> they even wanted the remote back. i mean, it's unbelievable. >> damage equipment fees vary from company to company most have exception for satellite cable equipment damaged in a natural disaster. comcast says it quote would not seek to recover equipment or fines and direct the va the have says it has natural disaster code and will waive the early cancellation fee. what about dish networks network? a statement dish claims it is responding to serve customers affected by the california wildfires and says it will wave equipment fees for lost or damaged equipment. which is what they have now done for gail. she just wishes she didn't have to call a tv statio

julie watts with the story about a disastrous policy that went disastrously wrong. >> we just cried, it's horrible. >> reporter: losing her home in the butte fire was hard enough. but, gayle mendoza said that dish network added insult to an already horrible injury. they said she insisted she returned her agreement or she would be charged. >> nothing survived. >> she even sent pictures of her burned-out home. >> they even wanted the remotes back. it's unbelievable. >> reporter: lost or damaged equipment fees vary from company to company but most have a standard exception for satellite and cable equipment damaged in a natural disaster. comcast says it, quote, would not seek to recover equipment or fines, and directv at&t says it has something called a quote natural disaster code that prevents charges from destroyed agreement and will waive the early cancellation fee. what about dish network? in a statement, dish says it's responding to customers affected by the california wildfires and says it will waive increment these for lost or damaged equipment which is what they have now done for

as kpix 5's julie watts explains, it's up to women to know how to make it work. >>> reporter: meet kristie allbright a 30-something marketing manager in the tech field and according to data from the u.s. bureau of labor statistics, she makes 67.7 cents for every dollar her male counterparts make. [ applause and cheers ] >> reporter: but salary and equality like that might be about to change. fittingly at the rosie the rifter museum in richmond the governor signed the california fair pay act. take christie. as of take, she can now demand comparable pay to her male counterparts even if they work out of a different office or city and if they have a different title as long as their work is, quote, substantially similar. but maybe more importantly, she now has a right to ask how much her counterparts make. the law prohibits employer retaliation for discussing salaries but does not require employers to reveal salary information. her male counterparts can make more if they have more experience or training. >> up until now, discrimination retaliation were common place. >> reporter: the state senat

in burlingame, julie watts, kpix 5. >> the tax break is not exclusive to tesla. it's also been called a hummer of a tax break because it applies to any car more than 6,000 pounds. >>> time now is 4:50. an act that helps you fight parking tickets -- an app that helps you fight parking tickets is in a fight with san francisco claiming local businesses block access to their sites. coming up. ,,,, is ,, ,,,,,,,, >>> 4:53 on this wednesday, "hump day." it's october 14. temperatures coming down today. it will still be warm approaching 70 at the beaches. increasing cloud cover turning muggy around the peninsula into the mid-80s. humid morgan hill. 90 degrees gilroy. high humidity into the high 80s under a mostly cloudy skies. and, in fact, increasing cloud cover to the north of the bay bridge today into the 60s, 70s and good morning, novato, at 58 degrees. upstream we go 95 cloverdale. >>> good morning from the traffic center. first reports of a big rig on fire northbound 680 right at highway 4. it is off to the right side plus we're seeing some delays due to roadwork.

julie watts for cbs news, san francisco. >>> there are reports that the home button is overheating on those new iphone models but apple has not responded just yet. but i'm sure they will. >> yes. >> one thing you do not want is your phone to over heat. >> can you imagine. >> no. >> coming up next on "eyewitness news", replacing ramsey. >> is what next now that philadelphia's police commissioner announced he is retiring, jan? >> reporter: as one man is dead, two others are injured in a south philadelphia shooting last night, and police say this happened in the same area where nearly 50 spent shell casings were found earlier this week, i'm jan carabao reporting live. an update on both of those investigations straight ahead. >>> also a pizza delivery driver brought the to tears by an extremely generous tip and this could not have come at a better time for her. great story. justin. >>> if you liked weather yesterday, you will love today, we will talk about that and a big chill in the seven day forecast with these details coming up. >>> vittoria is in the house. she's keeping an eye on the

more now from kpix 5's julie watts. >>> reporter: it doesn't look like much now. but this corner in san jose could soon be a high-tech hub for communication. >> probably where you see illegal newspaper been here. >> reporter: this councilman says it's where google will install one of its first bay area fiber huts similar to this one in austin, making willow glen one of the first so-called fiber hoods in the golden state getting access to google fiber, a brand-new super fast internet and tv service. ♪[ music ] >> reporter: at&t, comcast and verizon each have their own fiber services promising the ability to download 25 songs a second or an entire movie in a minute. but tech analyst rob enderly says google's new system will have two advantages. brand-new equipment and at least in the beginning fewer customers. >> think about driving on an eight-lane freeway in san jose today during rush hour compared to driving an eight lane freeway in san jose say in the 1950s. >> reporter: so what happens when google has as many customers as comcast, at&t and verizon? >> the per

julie watts reports. >> reporter: how many days a week do you eat at the office? >> day. it's delicious. >> reporter: what would you think if the irs taxeded you on this food? >> that would be a bad thing. very, very bad thing. >> reporter: it may someday be a real thing for hundreds of thousands of tech workers like damien who have become accustomed to their free lunch. >> it's something you need to offer the employees to be competitive with larger players like google and safe co. >> reporter: steve sarner said they cater to techno employees. from dry cleaning to restaurants, we boost a nap room and biweekly massages. but it's food the irs wants a bite of. while the agency won't officially comment, regulations regarding employer provided meals is publicly listed as a priority for the next year. at issue, tax code exempts free lunch only if it's offered for the convenience of the employer, not the employee. if it benefits the employee, it's considered income. while free meals are meant to keep employees at their desks, google alone reportedly serves 30,000 meals a day at

julie watts, kpix 5. >>> the weekend around the bay, several gathered to watch the blue angels perform their aerial acrobatics. despite a little bit of fog yesterday, the highly skilled naval pilots managed to put on another great show as part of local fleet week which ends today with ship tours along the waterfront. i watched on saturday and it was spectacular. >> i was there on saturday, too. it's always great to see and there were so many people there. >> i wonder, how do they practice, when they are doing formations in that little triangle? how do you practice that? >> they are very skills, frank. >> there is no margin of error. >> amazing to see the ships and towards going on, just a great family weekend. >> you got some pictures taken with some sailors. >> i did. my daughter was, like, i don't like that too much. >> hi, gianna. it's a holiday. >> it is on some spots on the freeway, not on the bay bridge unfortunately. it's busy. early morning accident west on 580 right at 980+ construction, all of that has been wrapped up, on 580 approaching the bridge, 24 well backed up and of c

as kpix 5's julie watts has the story about a natural disaster policy that went disastrously wrong. >> we just cried. it's horrible. >> reporter: losing her home in the butte fire was hard enough. >> it was my dream house. >> reporter: gail mendoza says dish network added insult to an already horrible injury. she says they insisted she returned for recruitment or should be charged. >> nothing survived. >> reporter: they even send this box which she shipped back with pictures of her burned-out home. vary from >> they even one of the remotes back. i mean, it's unbelievable. >> reporter: loss or damage equipment fees company to company but most have a standard exception for satellite and cable equipment damaged in the natural disaster. comcast says it, quote, would not seek to recover increment or fines and directv at&t says it has something called a, quote, natural disaster code to prevent charges for destroyed equipment and will waive the early cancellation fee. what about dish network? in a statement, dish claims that is responding to customers affected by the california wildfires and

watts, kpix 5. >>> the national football league owners begin meetings today and a topic will be the oakland raiders and two other teams who want to move to the l.a. area. the raiders and the san diego chargers have proposed shared stadium to be built in carson and the st. louis rams have a plan of their own for a facility in englewood. >>> how about some hockey too? the sharks open the regular season tonight against the kings in l.a. first game in san jose will be saturday against the anaheim ducks. there are some changes after the sharks missed the play-offs for the first time since 2003. peter deboer is the new head coach. martin jones is the top goaltender now. and the season's captain is joe pavelski. >>> schools in parts of the bay area will take part in today's national walk and roll to schoolday. kids are encouraged to walk or ride bikes to school. its part of an effort to reduce car traffic and get kids more active. dozens of schools around the region are taking part. >>> :40. the bathroom -- 6:40. the bathroom is a huge point of contention at a state agency. why workers are

here's julie watts for more. >> showers popping on doppler this morning. most of the impressive activity is to the south including lightning strikes thunderstorms this is over the last six hours here but of in we zoom into san francisco we do have some isolated sprinkles isolated showers passing through our region. you can see right now mill valley san rafael sausalito the northern tip of the san francisco peninsula through the sunset district and even north beach this morning. paco in audio said this morning i was walking my dog and i saw some sprinkles but i looked up and the sky was clear. that's kind of what to expect. it's scattered showers you will see breaks in the clouds and then some sprinkles passing through, throughout the day today. right now temperatures mild in the 70s out the door unsettled weather today, dry for friday. chance of rain this weekend. we'll have more coming up. >>> 5:05 your time. a student under arrest for taking part in an armed altercation at city college of san francisco. 21-year-old randy taylor, jr., and an accomplice al

but now, as julie watts shows us, the irs says that free lunch is going to start costing those workers. take a look. reporter: how many days a week deviant office? >>/everyday reporter: what you think of the iris started taxing you for food? >> that's a bad thing. reporter: it might be a real thing for hundreds of thousands of tech workers like damien. >> is really something you need offer the employees. for the bigger, larger players out there. google and facebook. reporter: they say they cater to their tech employees in more ways than one. the tech giants offer everything from gourmet restaurant, dry cleaning's, and haircuts. and by weekly massages. is the food the iris report of the once a fight of. while the agency won't officially comment, it's publicly listed as a priority for the next year. at issue, tax exempt free lunches offered for the convenience of the employer, not the employee. if it benefits the employee, it is considered income. while free meals are able -- are supposed to give employees at their desk, google serves 30,000 meals a day at 2030 -- $20 to $30 a pop. >> if

>> reporter: julie watts, kpix 5. >> good news. the hoa gave him preliminary approval for the panels pending residents' approval of the hoa's solar panel policy. and that vote comes next month. >>> fleet week is here and we are going to take you on board as sailors steam into the bay. >> a money pit in san jose exposed. a new audit reveals stow golf courses are hemorrhaging money costing taxpayers millions. >> later some bay area parents keeping their kids home from school because of a problem third-grader. tonight, the student's parents admit their son has issues. they want to know why the district isn't helping them. >> the all-important weekend weather forecast with some changes ahead for saturday and sunday all coming up as we look at the sun sinking slowly into the west, after a break. ,,,,,, [announcer] you're on the right track to save big during sleep train's triple choice sale. for a limited time, you can choose up to 48 months interest-free financing on a huge selection of tempur-pedic models. or choose to save $300 on be

julie watts for cbs the news, san francisco. >> wow. >> no one wants extra taxes but if you are getting free lunch every day. >> perks are fantastic, massages, the lunch, the nap room. >>> lets see is what coming up on cbs this morning. >> nora owe done will he will joins us live from new york with the preview. good morning, nora. >> good morning to you. margaret brennan is at the the white house where president obama will announce new plans for afghanistan. why he now wants to keep more u.s. troops there then original willly plan. republican strategy frank, on donald trump's new campaign strategy. the first, this morning restauranter danny myers on yes is eliminating tipping at his restaurant. >>> steven speilberg shows gayle shows how to direct tom hanks and talks back neighbors before the too even worked together. the news is back in the morning. see new ten minutes. >> yes, interesting. >> thanks, nora. >> sure is. >> two big companies are not feeling very patriotic you might say this morning. >> coca cola and kelloggs both upset with patriots quarterback tom brady. brady calls coke

consumer julie watts on what some women doing about that. >> there's a superhero, a sexy version of that. >> reporter: and that's not exactly a good thing for ben and wendy who were having a hard time finding a costume she's comfortable in. >> it's all completely sexualized, and not really what i'm looking for! >> reporter: wendy is nota, alone. from phd's to police officer, it seems for every men's costume, there's a sexy version for women, and increasingly for little girls. >> i have several granddaughters. and they feel peer pressure into it. >> reporter: this this costume spark sparked outrage online after a mom complain body it on facebook and was banned from posting on party city's page. the store later said that was a mistake, but it's backlash like that that's created a market for stores like this. >> this dress here. beautiful. >> reporter: natasha's attic is a family-owned costume store and has a few more conservative options. and it does amenterations to -- alterations. >> we always ask what is it that you don't like about your stuff? >> reporter: some want a longer skirt, oth

on the nightbeat, i'm julie watts. >> and the oreo cookies ended up on the diner's table here at kpix 5. >>> coming up, a new project for silicon valley's multibillionaire couple. how bay area kids will soon benefit. >> and it may be many weeks away but it's not too soon to get ready for super bowl 50 in santa clara. ,,,,,,,,,,,,,,,,,,,, mark zucerkberg and wife priscilla chan are opening a private school.. >>> good morning. similar conditions from today on the weekend, 60s and 70s and 80s. a tad cooler on sunday. and then by tuesday, increasing cloud cover leading to rain likely. subtropical moisture bringing muggy conditions. a chance of lingering showers on thursday. >>> it's looking like rush hour at the bay bridge toll plaza. we have delays from the foot of the maze. the metering lights are on. and once in san francisco, be prepared for delays later this morning near moscone center. we do have oracle's openworld which will shut down howard street beginning at 10:00. we'll have details on that with a complete look at your friday drive in just a few minutes. >>> facebook's ceo mark

julie watts explains now it's up to women to know how to make it work. >> reporter: meet chrissy albright, a manager in the tech field and according to the data of the u.s. bureau of statistics she makes 67.7 cents for every dollar her male counterparts make. but salary equality might be about to change. today the governor signed the california fair pay act which goers further than any law before it. for instance, take chrissy. as of today she can now demand comparable pay to her male counterparts even if they work out of a different office or city and if they have a different title as long as their work is "substantially similar." but more importantly she now has the right to ask how much her counterparts make. the law prohibits retailiation for discussing salary but does not require employers to reveal salary information. her male counterparts can make more if they have more experience or training. >> you have until now discrimination retaliation were common place. >> reporter: the state senator who wrote the bill says while current hawes protect people who discuss their own salaries th

more now from kpix 5's julie watts. >>> reporter: it doesn't look like much now. but this corner in san jose could soon be a high-tech hub for communication. >> probably here. >> reporter: the councilman says it's where google will install one of its first bay area fiber huts similar to this one in austin making willow glen one of the first so-called fiber "hoods" in the golden state getting access to google fiber a brand-new super fast internet and tv service. ♪[ music ] >> it's fast as it can be ♪[ music ]♪ >> reporter: now at&t, comcast and verizon each have their own fiber services promising the ability to download 25 songs in a second or a movie in a minute. but google's new system will have two advantages new equipment and at least in the beginning fewer customers. >> think about driving on an able to-lane freeway in san jose -- an eight-lane freeway in san jose during rush hour now instead of the 1950s. >> reporter: what happens when google has as many customers as say, comcast, at&t and verizon? >> their performance will probably degrade. >> reporter

julie watts is keeping an eye on our hi-def doppler. >> it's tapering off this midday. we are starting with a live look over san jose and you can see some blue skies, some breaks in the clouds there. [ chuckling ] >> hi-def doppler showing we definitely do still have some green on the screen on the radar. you can see most of the rain is pushed off to the east but if we zoom in over san francisco still a few cells, light showers passing through. we'll likely see unsettled weather for the remainder of the early afternoon. got your full forecast coming up in just a bit including your rain totals. not a lot but at least it was something. [ chuckling again ] >>> bedbugs have invaded two public libraries in palo alto. kpix 5's mark sayre reports on how a problem now has the city inspectors at all the libraries. >> reporter: the doors were unlocked this morning at palo alto's rin canada branch after bedbugs were found. palo alto is inspecting all libraries with bedbug sniffing dogs since being notified of a problem that is week at the mitchell park bran >> customer told us the

here's julie watts with more. >> in case you hadn't noticed sunny and warmer the main headline today. mild and mostly sunny saturday, our transition day. and then by sunday, a chance of rain returns. cool and blustery. really a big transition in the forecast. here's what to expect from the satellite perspective. high pressure building and temperatures, as well. we'll see plenty of sunshine and warmer temperatures today and sticking around through saturday. but the second half of the day on saturday into sunday, this area of low pressure drops down from canada and as it does, it is going to drop our temperatures and increase our rain chances, as well. so let's take a look at what to expect. futurecast painting most of our rain right now off to the east and to the south but we do still have a chance of showers in the bay area 20 to 30% chance. for those who don't see showers, however, it's going to be a gray blustery cool day for you so certainly noticeable transition. today, not so much. let's check the high temperatures around the bay today. we're talking low 80s for the south bay. te

growing number of people are complaining that their phones are overheating and julie watts talk to one owner who said his phone went up in smoke. >> and the smoke was just coming in through the middle. >> reporter: it is one of the hottest phones on the market just ask kevin. >> and i heard a little pop noise. >> reporter: the college student says he was sitting in his car last week when he hit home button on his i phone six plus and the device literally went up in smoke. >> it was smoking. the it was really hot. i threw through it here. >> reporter: where he points out it left a mark. apple refused to comment on the situation but he did agree to replace sketch's phone. this is a a new one. yahoo editor and chief dan says kevin is in the the only one complaining that their iphone six got too hot to handle. >> is there chatter on line about people not being able to touch their fence because they are so hot. processor has gotten so powerful that the phone cannot handle the heat. >> reporter: recommendation to keep your fun from overheating, turn off unnecessary apps when they are not in

consumerwatch reporter julie watts on the growing number of clothing options. julie. >> reporter: she is not due for three more months but jeannie can't wait for her delivery of maternity clothes. >> nice shirt. >> reporter: every month the expectant mother gets a box from la tote an online clothing rental startup that's just branched out into maternity wear. >> no one that goes through pregnancy says i want to hang on to these clothes. >> reporter: they say sharing pregnancy clothes makes sense. >> each month you're changing sizes and you don't want to really invest in clothes that you're going to wear for just a couple of weeks. >> reporter: for $59 a month they send customers three items of clothing sized to accommodate their growing belly as well as two accessories and, of course, they are thoroughly cleaned in-house before being sent out again. >> i buy secondhand clothes all the time. it doesn't bother me. >> reporter: she works for the pr company that represents la tote but they are not the only ones catering to this crowd. >> it's a growing business. >>

google is moving forward tonight with a plan to offer a high speed fiber service in san jose, julie watts on what that means for you. >> reporter: it doesn't look like much now, but this corner in san jose could soon be a hi- tech hub for communication. >> probably where you see this illegal newspaper up in here. >> reporter: this congressman says it's where google will install one of its first bay area fiber huts similar to this one in austin making willow glen one of the first so-called fiber hoods in the golden state getting access to google fiber, a brand new super fast internet and tv service. >> fast fast as it can be. >> reporter: now at&t, comcast and verizon each have their own fiber services promising the ability to download 20 five songs a second or an entire movie in 1 minute, but this tech analyst said google's new system will have two advantages, brand-new equipment and at least in the beginning fewer customers. >> think about driving on an eight-lane freeway in san jose today during rush hour compared to driving an eight-lane freeway in san jose say in the 1950s of. >> repo

new at 6:00 we asked our julie watts to help spell out the new rights in this new law. julie. >> reporter: meet kristie allbright a 30-something marketing manager in the tech field and according to data from the u.s. bureau of labor statistics she makes 67.7 cents for every dollar her male counterparts make. but salary and equality like that might be about to change. today at the rosie riveter museum in richmond the governor signed the california fair pay act which goes further than any law before it. take christie. as of today, she can now demand comparable pay to her male counterparts even if they work out of a different office or city and a different title as long as the work is substantially similar. but maybe more importantly, she now has a right to ask how much her counterparts make. the law prohibits employer retaliation for discussing salaries

roberta is off and we'll say hi to julie watts. >> it is an active morning. doppler is popping. if you have been out the door this morning you may have seen a couple of sprinkles. >> i spoke to said it was raining when i walked out the door. not widespread. most of the activity over the last six hours or so mainly to the south a lot of thunderstorms but as i zoom into the bay area scattered showers around i bay right now so you could see a shower out the door. most of the showers are south of us. we are seeing showers though now in saratoga. los gatos, campbell. a moderate shower in san jose over the p

as consumerwatch julie watts explains some users are complaining of big problems with those. >> once i felt my knee actually burning. it had a little flashback on my jeans. that's when i knew, wait, something is happening. >> reporter: that something was michelle grace's portable battery pack exploding. the aftermath, her rug scorched by fire, charred pieces of battery pack shrapnel and burns to her clothing and skin. >> it all happened so fast, i turned around, and my couch was on fire. full-on flames. >> reporter: the culprit, a $30 lithium ion battery pack interest a popular retailer. to date, the consumer product safety commission has 540 recalls or complaints involving all types of charging devices. >> the battery fully charged the fire is more intense. >> reporter: the engineering professor at worcester polytech institute experiments on lithium batteries. he says although fires are uncommon, problems can happen in older devices when battery management systems fail and they keep taking in charge after they are 100% full. >> overheating and fire. explosion eventually. >> reporter

she contacted consumerwatch reporter julie watts. >> they didn't say i was buying a time share. >> reporter: but somehow, lily johnson ended up with one. back in june, the retiree attended a shell vacation presentation with the intention of claiming a free gift card. >> i told them i don't want to buy time share. >> reporter: but she says when the salesman found out she owned a time share before with a different company, he tried a different approach. >> i have good news. we found your old time share. we can give you credit for t. >> reporter: and the cost of reactivating her old membership? just a few hundred dollars. money lily says the salesman told her she should pay on a new credit card he was offering. so lily agreed signing and initialing a bunch of papers. >> they went through the paperwork so fast. >> reporter: and six weeks later, lily got a surprise. this statement informing her she now had a line of credit a new time share and $20,000 of debt. >> every time i turn around i'm thinking about $20,000 i owe. [ crying ] >> this is really something. >> reporter: we asked time share ex

consumerwatch reporter julie watts details the potentially fatal problem. >> guys did a great job. >> reporter: from the chp to the cdc, experts advise placing your children in the middle of the back seat whenever possible because it provides more protection from side-impact collisions. but a new cbs news investigation reveals that is not the only danger to back seat passengers. experts say in certain crashes some car seats can break and collapse leading to injury and death. crash tests like this one show what can happen when a seat collapses. the driver is launched backwards and slams into the child's face. drivers can also be injured or killed when their heads crash into the back of the seat. and nearly every major american and japanese automaker has seen similar recent cases. this crash expert has been examining seat back failures since the 1980s. cbs news hired his lab to test the strength of seats and the standard that's low enough even a banquet chair makes the grade. despite promises from this to look into the issue dating back to 1992, the standard has remained the same. for i

julie watts on the two scene strategies for the best deal. >> reporter: how do you keep your ticket prices down. >>expedia or something like that. >> we looked for days. >> likelihood of going up, down. >> they go up and down. >> try to listen to that. >> we heard that tuesday and wednesday are the cheapest. >> reporter: it seems everyone has an airfare plan whether it be the best day, time or website to buy their tickets. but according to the experts, the trick to airfare savings could be summed up in two words. the first one, alerts. >> google returns airfare alerts and sign up for as many as they can stand. >> go to these price shopping engines like kayak and hip monk subscribe to the news letters from airlines and travel agencies. >> reporter: airfare watchdog and travel blogger both say the key to cheap airfare is signing up for airfare alerts. simply enter your destination and sit back and wait. email and text alerts will let you know when prices drop. the second word, pounce. >> look every day and pounce when there's a good deal. >> pounce on it. there will be very few seats or room

as consumerwatch reporter julie watts explains, there seems to be plenty of demand. >> we would like to disconnect please. >> why is it that you don't want -- >> reporter: it's the cancellation call heard 'round the world as a bay area man spent 20 minutes just trying to quit comcast. >> can you disconnect our service yes or no? >> reporter: stories like his inspired these two bay area people to do something. eli pollack and earl are the founders of air paper an oakland-based startup with a simple mission. >> we make it easy to cancel your comcast in five minutes. >> reporter: a glance at twitter demonstrates the need with tweets at comcast like thanks for make it as hard as possible to cancel my service something earl can relate to. >> it ended up taking about 30 minutes to do that. i was seriously not interested in having a comcast account while i was abroad. >> reporter: so how does air paperwork? >> we have a template. >> reporter: customers answer a few questions, pay $5 and get air paper authorization to cancel their account. then the company generates a cancellation letter and

consumerwatch reporter julie watts on tesla's latest bump in the road. >> it drives like a dream. i really love the car, luxurious. >> reporter: but leila says she has been surprised by minor issues she wouldn't expect from an $80,000 car, like a problem parking sensor. >> the sensor didn't work and i did not see the pole and so i had to get the car fixed. >> reporter: it's a slew of minor problems like hers that prompted consumer reports to downgrade its recommendation for the model s, which until now had its highest rating ever. the car still gets a perfect score for performance and a 97% for other than satisfaction. but citing complaints ranging from squeaky sunroofs to problems with the door handle and the center console, the model s now has a negative 43 for reliability from consumer reports and that sent tesla stocks plunging. >> consumer reports taking away the recommendations because of problems associated with a car that starts with $70,000, that causes concern for investors. >> reporter: kcbs radio's financial reporter jason brooks explanation they are reacting because t

julie watts on the consumerwatch with details. >> reporter: the suit alleges that uber markets its services, quote, heavily toward young women who have been drinking but doesn't perform adequate background checks on the drivers. the two women who filed the suit say they were assaulted by uber drivers in boston and charleston. but the company's reportedly come under fire for dozens of alleged sexual assaults worldwide. the plaintiffs want uber to add several new security measures including 24-hour customer support hotlines requiring all drivers install gps with an alarm if deactivated, they want child look features disabled an all cars and fingerprint based background checks with in- person interviews for all drivers. uber has no comment on the lawsuit. its website boasts strict safety standards and several background checks. >>> and more carmakers may have to answer questions about their dues diesel cars. a testing firm in europe reportedly found diesels produced by mercedes, honda, mazda and mitsubishi have all been found to emit more pollution on the roads than when tested by regulators.

kpix 5's julie watts is in her own home to tell us all about it. [ laughter ] >> jules. >> reporter: caught you off guard there, huh, ken? as a working mom i rely on these home delivery services for pretty much everything. as a consumer reporter it seems like we are covering a new one every day. and, of course, testing them out. [ baby talk ] >> reporter: this time it's uber. instead of focusing on consumers like us it's focusing on businesses. first amazon and google then instacard and post mate with so many services offering home delivery, these days you may never have to leave home. how many deliveries have you had today? >> maybe 15. >> reporter: the catch? they only offer deliveries from a select number of primarily big box retailers leaving the mom and pop shops to fend for themselves if they want to get into the home delivery game. enter uber rush, a game changer for small businesses. it allows any shop to sign up and use an uber driver as their delivery person. >> it enables them to focus on what they do best in their small business and let uber rush take care of the same del

consumer watch reporter julie watts here with what's being called a completely broken recall system. julie? >> at least 3 million tires were recalled in 55 separate recalls in 2009 and 2013, but it's estimated only one in five tires is actually replaced. the problem is the fire manufacturers don't have any way to -- tire manufacturers don't have any way to contact the tire owners when there is a problem primarily because they can't find them. independent tire sellers aren't required to collect and submit tire information and they make up 90% of stores. >> one important funk of vehicle registration is that it -- function of vehicle registration is it allow owners to be contacted in the event of a recall, but few people are aware tires must also be registered so that they can be recalled if they are defective. >>> it's recommended all buyers contact sellers information and that are ins come up with an easy to -- and that requires the manufacturers come up with an easy way to check to see if the tires were recalled. nhtsa says it's confusing. a the least 500 people are killed -- at leas

new at 6:00 we asked our julie watts to help spell out the new rights in this new law. julie. >> reporter: meet kristie allbright a 30-something marketing manager in the tech field and according to data from the u.s. bureau of labor statistics she makes 67.7 cents for every dollar her male counterparts make. but salary and equality like that might be about to change. today at the rosie riveter museum in richmond the governor signed the california fair pay act which goes further than any law before it. take christie. as of today, she can now demand comparable pay to her male counterparts even if they work out of a different office or city and a different title as long as the work is substantially similar. but maybe more importantly, she now has a right to ask how much her counterparts make. the law prohibits employer retaliation for discussing salaries but does not require employers to reveal salary information. her male counterparts can make more with more experience and training. >> up until now, discrimination retaliation were common place. >> reporter: the state sena

in burlingame, julie watts, kpix five. >> tesla says a couple of journalists have been busted for hitting security guards at its factory in reno. they were reportedly taking pictures. security told them they weren't supposed to be there, and things escalated from there. according to tesla, the journalists backed into them. >>> prosecutors identified which of the three drifters they believe was the triggerman in the death of a tourist in golden gate park and hiker in fairfax. they say 23-year-old morrison lampley used a stolen gun to kill 67-year-old steve carte and shoot his dog. of the three, lampley has the most serious criminal record. all of them face a judge tomorrow morning at 9:00 in san rafael. they are also accused of killing a woman days before carter was killed. the drifters were also spotted in san francisco's h arks g -- haight district. >> reporter: there's a community meeting going on here. in fact, you can see there's such an outrage in the community that there's standing room only outside of this building. this group is actually going to be showing local officials and pol

consumer reports is yanking its recommendation for the model s and consumerwatch reporter julie watts says the stock is plummeting. jules. >> reporter: yeah, back in august, consumer reports gave tesla's model s all-electric car its best rating ever. now three months later, it says some of those fancy cars aren't holding up as well as they should. the magazine surveyed 1400 tesla owners and they reported problems with the cars ranging from sunroof and door handles and charging equipment to a variety of squeaks, rattles and leaks. but customers also praised tesla for its quick and thorough response to their issues. now, the reviews sent stock down 6% by the of the day. the model starts at $76,000. >>> subway is changing its ways. the fast food giant will phase out antibiotics from its meat supplies making it the largest restaurant chain in the u.s. to do stow. the company says it will start selling chicken raised without antibiotics early next year and plans to follow with drug-free turkey by 2017. then beef and pork within 10 years. >>> and the force is with the new "star wars" movie.

consumerwatch reporter julie watts on what's -- what's behind the move. >> reporter: it doesn't look like much now but this corner in san jose could soon be a high-tech hub for communications. >> probably where you see this illegal newspaper out here. >> reporter: the councilman says it's where google will install one of its first bay area fiber hubs simple floor this one in austin, making willow glen one of the first so- called fiber hoods in the golden state getting access to google fiber a brand-new super fast internet and tv service. >> fast, fast as it can be ♪[ music ]♪ >> reporter: at&t and comcast and verizon each have their own fiber services promising the ability to download 25 songs a second or an entire movie in a minute. but tech analyst rob enderly says google's new system will have two advantages. brand-new equipment and at least in the beginning fewer customers. >> think about driving on an eight-lane freeway in san jose today during rush hour compared to driving an eight-lane freeway in san jose say in the 1950s. >> reporter: so what happens when google has as ma

consumer watch reporter julie watts on how you may be able to jump to the head of the line or at least get some relief while you wait. the huge recall of takata airbags.... but as this letter states "parts to repr the vehicle are not current lution ??? "d >> reporter: when jessica bartolo drives her sons to play football, she plays defense. >> we can't bring extra people. >> reporter: she recently found out her pontiac vibe is included in the huge recall of takata air bags, but as this letter states, parts to repair the vehicle aren't available. gm's solution, don't use the front passenger seat, a tough call for the carpool mom. >> i now have a car that only fits three people plus me of. >> reporter: naturally she asked her dealer to provide a loaner car. >> they said no. they didn't have the authorization to give a replacement car. >> reporter: safety consultant shawn cain says while federal law requires carmakers to either buy back the car or replace the vehicle they can't fix, they aren't required to offer a temporary replacement car in the case of a recall, though some do. for exam

in my living room, julie watts, kpix 5. [ baby talk ] >> kid stealing the show. uber's also rolling out a new feature to help find missing children. the company is partnering with the national center for missing and exploited children. it will issue amber alerts to its network of 20,000 drivers across the u.s. wherever kids are in danger. >>> new at 6:00, san francisco has a new leader to tackle its growing homeless problem and let's face it, this has to be one of the most thankless jobs in the bay area. phil matier asked him how he is going to solve the problem that so many others haven't been able to. phil. >> reporter: it's one of those jobs where you're damned if you do, damned if you don't, but damn, the problem just isn't going away. >> we can do better in san francisco. >> reporter: it didn't take long for us to see the challenges facing the new homely czar. it was sprawled out in front of city hall. what can we do? >> we can do a lot. we may be doing stuff for them already? >> what? >> reporter: doesn't look like it to the average person walking by. >> it

julie watts shows us an extreme case where the victim says his phone went up in smoke. >> and the smoke was just coming through the middle of it. >> reporter: it's one of the hottest phones on the market just ask kevin. >> just i heard a little pop noise. >> reporter: the college student says he was sitting in his car last week when he hit the home button on his iphone six plus and it went up in smoke. >> it was smoking and hot. so i dropped it here. >> reporter: where he points out it left a mark. apple refused to comment on the situation,although it did agree to replace his phone. this is a new one. but yahoo tech editor-in-chief says kevin's not the only one complaining their iphone 6 got too hot to handle. >> there's a lot of chatter online about people not being able to touch their phones because they are so hot. the processor has gotten so powerful that the phone can't handle the heat. >> reporter: the recommendation to keep your phone from overhurting turn off apps when not in use and disable your automatic updates. you should also lower your phone's brightness level so it doesn'

julie watts is back with a follow-up on that. who is doing it now? >> this time, it's medicare. as soon as we aired that story, viewer after viewer began e- mailing us informing me that yes, their numbers were still being printed right on their medicare cards. they are well aware that that social security number is the key to their identity. and it's easy to steal it. the first person to complain was stewart miller of san rafael. >> what motivated me to call cbs was i guess being a good concerned citizen, one, and, two, there is so much going on with identity theft and medicare fraud that when i lost my wallet, it motivated to me to want to get this out to the public so that maybe somebody will wake up somebody in congress. >> reporter: good news, someone has. in may, president obama signed a bill into law that will prohibit the use of social security numbers as your medicare number. now, it didn't get a lot of attention because the law was written tore the way doctors are paid for treating medicare patients. but it says social security must not be displayed, coded or embedded o

our julie watts broke the story and has this followup. 2011. - nat gate cheryl thrasher they successfully >> don't put your outgoing mail in a mailbox at night ever. you know, they see a flag up, it's gone. >> reporter: that was a warning we got from not one but two convicted id thieves we interviewed behind bars back in 2011. ed out every other week - to millions of californians. wn o the agency? sheryl thrasher and tiffany andres say they successfully emptied bank accounts, opened credit cards and committed crimes in their victims' names and all they needed was one piece of mail containing a social security number. >> it's easy. it's fast. >> reporter: that's the reason most government agencies, banks, even universities stopped using social security numbers as identifiers years ago. in fact, in 2010 california passed a low prohibiting printing the number on my materials that are mailed, but as we first reported in july viewers like maxine heinz were horrified to discover the state still printing full social security numbers on documents mailed out every other week to millions of califor

. >> julie watts explains. >> reporter: it's efficient, all electric and pricey. it turns out the tesla model x comes with a tax loophole big enough to drive a model x through. >> i don't believe it's a loophole because you're following the letter of the tax code. >> reporter: but the tax code based on the economic stimulus act of 2008 may give you what amounts to about a $20,000 discount on one of these. the catch? you have to own a business. >> the law that congress passed was to encourage business spending and to stimulate the economy. >> reporter: for farm equipment, heavy machinery. >> for pizza ovens, equipment used in a business. >> reporter: should a luxury vehicle be considered equipment? >> it qualifies as equipment if it's over 6,000 pounds and at the time i think congress didn't realize that the suv market would explode like this. >> reporter: the so-called tesla tax break is not exclusive to tesla. it's also been called a hupper of a tax break -- hummer of a tax break because it applies to any car over 6,000 pounds. business owners who buy a heavy car

so julie watts put amazon to the test. does the one hour promise really deliver? it turns out not really. >> although we placed our order at 2:00 and by 4:30, no movement on the map. our order still, quote, being prepared. >> the new service does provide same-day delivery just not as quickly as amazon suggests. >>> facebook's ceo mark zuckerberg and his wife priscilla are opening a tuition free private school for disadvantaged kids. they are expecting a baby girl soon. they didn't say how much money they are donating. chan is a pediatrician at san francisco general hospital and a former teacher. she will serve as the ceo. it's called the primary school. classes will be offered from kindergarten to 8th grade. on-campus health services will be provided for students and their families. and the school is expected to open in august. >>> 7 minutes now before 7:00 on this friday morning. more shaking for an east bay community that's had over 300 earthquakes this month. the latest quake in san ramon. we'll have the details in a minute. >> and i'm kiet do live in east san