on your side investigator joe pagonakis looking for answers tonight. and joe, police draw the line when other shoppers are disrupted. >> or shoppers repeatedly refuse to follow police orders right here in south euclid. >> this right now is completely unnecessary and unreal. >> i know. >> why won't you leave the store. >> i did leave. >> i begged you to leave. >> 28-year-old britney campbell taken away in handcuffs. campbell refused to leave the store because she claimed she wasn't given the phone she was promised. >> it was disruptive to the business. >> store disturbances caught on camera during this past black friday weekend across the country. these guys embroiled in a one- minute in-store wrestling match over this huge discount item. they're dealing with shopper frustration firsthand. when it comes to shopper confrontation a mob mentality can quickly take over. >> something in the crowd and they follow the behavior believing they won't be caught because it's all of these people, it's not me. those types of situations can turn into rye yotds. >> i t

joe pagonakis live in east listen leak. -- in eastlake. >> they have massive cooling towers. they produce vapor and health officials say it can spread the disease. >> it seems like there has been a lot of talking about it to make sure things are happening, things >> he's an employee who didn't want to be identified but said his company responded after lake county health officials said precision was more than a dozen companies that could have been a source to spread the disease that claimed the life of a 54-year-old cuyahoga man and made ten others sick. health officials made it clear they may never know where it came from. >> i can't confirm that the we know upon testing one of the towers was tested positive. >> legionnaires' cannot be spread from person to person. they're reaching out to 15 other companies within a one mile radius of the consolidated precision products to determine if there are other towers that could have spread the legionnaires' bacteria. >> were memos issued? >> sure. we had inner office memos put up on the time clocks for the employees. he just got over

investigator joe pagonakis took these concerns directly to rta's ceo. >> this came up after the sudden closing of superior avenue traffic through public square. >> you can section of superior section that's closed. but with the bus stops closed rta riders say it puts them more at risk. peter morgan is forced to stand in this dark shelter along with thousands of other riders because the city is now permanently closing these brand new well lit bus stops due o the closing of -- due the closing of superior avenue through the square. >> it's hard for me to come from over there and then when i get here i can barely see anything and it's dangerous. >> we've got a public safety issue. >> these two are with a group called clevelanders for public transportation. they say it's tough on individuals with difficulty getting around. >> it's 35 degrees. it's going to get worse. people that are elderly, people with strollers and babies. how are th around? >> and riders must walk further. >> i have to get off a block over that way and transfer to a bus a block south. so if you miss that bus you're reall

i'm joe pagonakis. >> all right joe, thank you. as for the case of kevin mcqueen we told you about the news 5 investigators talked to a national policing expert who's also an emt. away by how -- blown away by how this was handled. it's generally safer to wait fn an ambulance. they also looked at the medical trauma response policy. it says officers can wait for an blansz ambulance or -- ambulance or take an officer to the hospital. they did call ems but they could not explain why they decided to hop in his friend's van to get him to the hospital. act that's not only costing customers and first energy thousands, but it's putting our lives in danger. thieves posing as power workers to get their hands on something valuable. let's go to frank. he's live tonight to explain why these crimes are so risky for everyone. >> we're talking about lyes and live wire -- lives and live wires that could be dead re if >> since summer police phone lines have been filled with complaints. people are powerless. >> it's dangerous. it's really dangerous. >

. >>> joe pagonakis is on the case. they're calling this an emergency situation. >> more than 100 of the vendors here at the westside market have signed this petition urging the city for a badly needed reduction in rent. it's friday afternoon at >> it's -- it's terrible. >> it's supposed to be a busy day. >> yes it's an emergency. >> for dozens of vendors business is down 40%, 50%, 60% in the past several months. >> if i was gambling with your job how would you feel? >> the president says land spikes and closed parking lots have hit vendors like vince's meats hard. >> some people have jobs. >> we're nearly 60% down. everybody loves our product but they can't get in here. >> jeff owner of the juice garden says there's not enough parking even though the city added 128 additional spots. >> i don't think any of us felt we were going to be down this long or they were going to shut down so much of the lot. >> he says the explosion of the new businesses around the market has blocked shoppers that even 300 additional parking sp

i'm news 5 investigator joe pagonakis. >> thank you very much, joe. >>> we're problems happening in stark county. ron regan, concerns actually remaking absentee ballots. >> we've learned a certain number of absentee ballots would not go through the scanner to be counted. board of elections officials say a team of workers spent all day today literally copying entries on to new ballots. here's what's happening. if someone placed an x instead of filling in the circle, every one of those ballots needs to be corrected. the same voting party fill out another duplicate ballot. wope how many ballots are being remade tonight. election officials say this is a common problem and it's not illegal but we'll be following developments. >> the other big race tonight. >> the former governor and democratic ted strickland. how does that impact the battle for control of the senate? >> let's to john kosich in the war room for the answer. >> this was one of those races where the republicans had 24 of the seats. the democrats had four or five of those depending who wipz the white house. how are things looking f

joe pagonakis, well he's on the case. joe, do police have any solid leads tonight? >> well danita, so far they have vague descriptions of the suspects. police are reaching out to the public tonight for their help. >> it's already the third time. >> repeated vandalism as this strip mall on center ridge road. >> i wish they learned their lesson and stop behaving like they do. i hope it's not drug-related. >> more than a dozen windows left shattered. $8,000 in damage. police believe the vandals are using high powered slingshots like this one. what's worse is the suspects are shooting at vehicles on detroit road. >> a man driving a delivery truck saw passenger window and fired a slingshot. >> police say the suspects are also shooting at people on the road, using large marbles that are more than one inch in diameter. >> it was a silver two door with a spoiler on the back. occupied by two white males. they kind of stared at him then he felt a pain in his left ear. >> this strip mall is installing more surveillance several years in jail. >> you could be looking at some fel

i'm news 5 investigator joe pagonakis. >>> all of our operators are busy. >> please try your call again later. >> imagine knowing winter is just around the corner. the other end of the line again and again. on your side investigator jonathan walsh puts the heat on local assistance programs before the cold weather really rolls in. >> and there's new information tonight on the potential impact of the zika virus. the new way this could be >>> imagine not having enough money to pay your utility bills. you qualify but you just can't get the help. the program known as heap sends money to states which is filtered down to counties to benefit those in need. >> but walsh is putting the heat on heap after testing numbers at the local level that will leave you outraged. >> reporter: mark anderson is disa he qualifies for help. >> the program helps me immensely. if i lose this program i'm going to be in a world of hurt. >> reporter: mark is on energy assistance through akron summit community action, inc. he was recently looking to renovate the application. >> if you're already in the system, it shou

joe pagonakis is looking into this case.

as joe pagonakis reports-- the u-s postal service is offering a "i check the security cameras on the house and there i saw it someone grabbed the packages off the porch."early holiday season packages nate kelmes and his wife will never see.surveillance video of a hooded crook making the grab and run in front of their university heights home. kelmes has now added this sign to instruct all delivery personel and added even more security. a lesson that has kelmes offering advice. "have the packages delivered to the back porch, back door, garage. somewhere out not in front of the house."the us postal service is also offering wisdom and a wide variety of services when it comes to holiday deliveries. like signature confirmation and a mobile app that allows you track your package all the way to your door. and if you suddenly find out you won't be home the postal office has a new service. "usps package intercept is what it's called. it's a service we provide, where you can actually change in transit where your package is going when you know it's to post pictures or comment about big ticket de

joe pagonakis on the case for us tonight. some customers are skeptical this will help customer service. >> the they're worried that more bills will mean even more billing inaccuracies. >> well, they're not doing a good job in are they going to do a good job in one month. >> this group of customers aren't convince that going to monthly billing will help them become more accurate and improve service. >> they charged me for water when my meter wasn't running. >> tim says his entire street was issued thousands in bills when water equipment wasn't even working. he says he had no idea the coming in several weeks. >> somebody should have got a notice awhile back. a lot of us are on fixed incomes. a lot of us don't have that kind of money. we're so used to paying the bills the way they are now. >> i went looking for answers. no one would give me an interview. the water department has sent out these flyers about the change. and it's website claims monthly billing keep better track. >> i rent out a house. >> by customers like ricky who

newschannel5 investigator joe pagonakis had questions for the cleveland safety director. >> reporter: this has been like three years now. >> i understand. it is a long process, but we have worked with the chief dog officer, and we worked with his people and the volunteer coordinator because we want to make sure it is the right building. we don't want to put something together too fast. >> the city won't break ground on the new city kennel until the summer of 2017. >>> well, a warm start to fall really throwing off a lot of us, but it is also creating some concerns. the delay in our cooldown causing problems for places like the salvation army. right now the number of christmas assistance is down. fewer families signing up for help with gift this is year despite there still being a huge need. last year nearly 4,000 children in cleveland had something to open christmas morning, all thanks to the salvation army. >> when the weather is as beautiful as it is, people are not thinking christmas yet. they are thinking they have a lot of time. we are finding numbers are 34% behind last year. we

news 5 investigator joe pagonakis is on the case. >> these voters believe the board of elections could have done a better job explaining the rules. >> even the board of elections admitted it could have put more specific information on its website. >> it's unfair. they should have given us more specific information. >> reporter: augustus johnson