when he grabbed dao, long reported dao began flailing and fighting. long says dao then fell and injured his mouth on the arm rest. dr. dao's attorney calls that utter nonsense. >> no, i'm not going. i am not going. >> reporter: video shows dr. dao refusing to leave his seat before being grabbed but not being violent. four security officers have now been suspended. the united incident and another involving american airlines bringing scrutiny to the entire industry. now, with the major airlines announcing policy changes, several members of congress are calling for federal investigations, even a new passenger bill of rights. meanwhile, united, you may recall, promised an investigation, an internal investigation, and they would report the results of that by the end of the month. they've now just got a few more days before they are going to do that. we expect it could be by the end of the week. greta? >> tom, what's the most significant inconsistency do you see in all this? >> reporter: so as you know, passengers said when this incident began, dr. dao was

dao. >> we breached public trust and a serious breach and we're profoundly sorry for that. >> dr. dao's lawyer tonight applauding the moves and calling the client an unintended champion and the adoption of the changes. >>> in delaware, flags are at half staff for a state trooper gunned down by a suspect that held police in a 20-hour standoff. s.w.a.t. teams used explosives to blow up the suspect's house before he finally came out shooting this morning. tonight, with the state in mourning, investigators still don't have a motive. here is nbc's tom costello. >> reporter: in a quiet delaware suburb, a violent night of gunfire and explosives after a standoff with a cop-killer. it started less than 24 hours earlier at a convenience store when state trooper steven ballard approached a suspicious vehicle. police say that's when the passenger, a 26-year-old jumped out, pulled a gun and began shooting. as the trooper lay wounded on the ground, seally approached and executed him. >> cpr in progress. >> reporter: sealy then fled barricading himself in his family's home, overnight swat teams

dao, james long, reported that dao refused to leave and folded his arms tightly and when he grabbed dao he said dao began flailing and fighting and said he injured his mouth on the armrest. dr. dao's attorney calls that utter nonsense. >> i am not going. i am not going. >> reporter: video shows dr. dao refusing to leave his seat before being grabbed but not being violent. four security officers have now been suspended. the united incident and another involving american airlines bringing scrutiny to the entire agency. >> announcing policy changes, several members of congress calling for a federal investigation even a new passenger bill of rights. tom costello, nbc news, washington. >>> tonight, hollywood may be on the verge of a writers strike aas some 13,000 writers brace for a shutdown that could cripple television and film production. the union has not been able to agree on a new contract. here's nbc's miguel almaguer. >> reporter: some of the most popular shows on television could be forced to shut down production. members of the writers guild of america voting to authorize a strike

dao has been released from the hospital. his attorney says dao is likely to sue united. he spoke to reporters in chicago along with dao's daughter. >> we were horrified and shocked and sickened seeing it on video made those emotions exacerbated. >> what's unfortunately occurred here in dr. dao's case is rudeness, bullying customers has gone the next step now. >> united says it's ceo and others have called dao numerous times to apologize but dao's attorney claims they have not heard from the airline. >>> tesla has big plans to go bigger. the electric carmaker will unveil a semi truck in september and ceo elon musk says the company will also show off a pickup truck within two years. they are also planning an electric bus but no time line was given for that as yet. >>> when we come back the new details in the case of that missing student and the teacher accused of kidnapping her. the teacher's family speaking out. it's an abc news exclusive. >>> plus, giants quarterback eli manning facing a lawsuit accused in a memorabilia scam. listen up, heart disease.) you too, unnecessa

david dao on sunday. today his dpauter spoke out for the first time. >> what happened to my dad should never have happened to any human being regardless of the circumstance. we were horrified and shocked and sickened to learn what happened to him and to see what had happened to him. we hope that in the future nothing like this happens again. >> eric: dao's attorney said legal action against the airline is likely. >> if you're going to eject a passenger, under no circumstances can it be done with unreasonable force or violence. that's the law. if unreasonable force and violence is used under a set of circumstances, the common carrier, united airlines in this case, is responsible. >> eric: joining us with reaction from fort lauderdale, attorney mark aguilar and from los angeles, arag, also a lawyer, you say united did nothing wrong. we did find that one guy. >> i didn't say they did nothing wrong. aim plaintiff's attorney. i exclusively represent victims of corporate conduct where they engage in unsafe beha

david dao is getting know how much. dao is the united airlines passenger who was violentlly removed from an overbook flight earlier this month. yesterday dao and united airlines reached a settlement. terms have not been disclosed. the april 9-th incident sparked outrage, and united has apologized. there is much more coming up on good morning washington. john gonzalez.. what are you working on? we take some unexpected extra steps to raise healthy chickens with no antibiotics ever. like putting oregano in their water. it has natural antioxidants and we don't have to use antibiotics in their diet. perdue. over 200 products no antibiotics ever. we take some unexpected extra steps to raise healthy chickens with no antibiotics ever. it's part of our 100% veggie diet and helps support their immune system. perdue. over 200 products no antibiotics ever. workers fed up - and threatening not to show up today. we're live right now as the rails open - to see what happens. and from your commute - to your paychecks. a midnight deadlin

dao being dragged off a plane? >> first of all, i don't think southwest airlines would have done that. think the first step is to punish these misbehaving airlines who charge you for everything but breathing. reservation changes. baggage fees. upper bins. buying a ticket on the ticket counter. buying a ticket on the telephone. united and others charge for that. southwest doesn't. that's one market approach. in other words, favor the airline that is responsive. the second is that existing legislation -- it's now being drafted by people like senator richard blumenthal of connecticut. passengers rights bills have been floating around congress going nowhere for years. i think this tragedy with dr. dao is going to build up grassroots support for passenger bill of rights. because the existing contract, which nobody can read. we're all told we've agreed to it -- >> there's that fine print always, right? >> yeah. it's like 64 pages single-spaced the united airlines contract of carriage with 37,000 words. that's a one-sided

david dao's daughter..(vicki) catherine heenan is here with the latest on the fact that united airlines isbracing for some intense legal pressure......on top of its p.r. nightmare.. (catherine) we're hearing that united airlines has issued another apology to the manforcibly removed from that recent flight..... but the man's attorney says david dao and his family have not heardanything 'directly' from the airline...... meantime - dao's attorney is doing plenty of direct talking.he held a news conference today...saying that the 69-year-old suffereda concussion and a broken nose....broke a couple of teeth....has damage to his sinuses....and might need reconstructive surgery. and that's aside from what he calls a great deal of emotional trauma... her 69- year-old father has been discharged from the hospital...but may need more treatment.... dao's attorney calls the apology issued by the united c-e-o "staged" --- and says it finallyhappened only because the airline was taking a public relations "beating." the at

dao's attorneys will sue united and the city. >> he's a 69-year-old man. is that really the way we want to treat the aged? >> reporter: today united released a new statement, reiterating its apology, saying, this provided a harsh learning experience from which we will take immediate concrete action, how they handle oversold flights and will no longer ask law enforcement to remove passengers unless it's a matter of safety and security. the airport commissioner said those security guards employed by the city have been told by january to stop wearing jackets that say police but continued wearing them anyway. >> i want to express our extreme regret for the actions of our officers. >> reporter: still, attorneys for dr. dao insist sunday's incident reflects a bigger problem at the nation's airlines where customer service they say isn't what it used to be. >> for a long time, airlines, united in particular, have bullied us. >> one more note, the canadian transport minister today issued warnings to airlines that fly in and out of canada that the government there w

dao, his family, the passengers on that flight, our customers, our employees. that is not who our family at united is. >> this is what you would call a perfect storm of bad pr. you saw people saying that they were going to boycott united. you saw people protesting by lowering the stock price, by selling off their stock. you saw people tearing up frequent flyer cards. >> reporter: the incident started sunday evening when united flight 3411 was scheduled to leave chicago. the destination, louisville, kentucky. after the passengers had boarded, the crew began to offer vouchers for a handful of seats. according to united, at the last minute, four crew members needed to be on that flight. which is why they decided to bump passengers who had already been seated. >> they told us that we would not leave until four people volunteered. >> no, i'm not going. i am not going. >> reporter: with no takers, a united computer picked four passengers, offering them $1,000, the airline says. all complied except for dao, a doctor who said he needed to get home to treat patients. dr

david dao's lawyer passed on bold comments from dao to said he escaped vietnam by boat at the end of the war in 1975. >> he said that being dragged down the aisle was more horrifying and harrowing than what he experienced in leaving vietnam. >> reporter: he is referring to the mass exodus of refugees fleeing vietnam after the war ended. the so-called boatpeople faced crowded conditions while spending weeks or even months at sea with no food or water. some were attacked by pirates, robbed, raped and murdered. more than 700,000 made it out alive but the u.n. says between 200,000 and 400,000 vietnamese died trying to escape. san jose is now home to the museum of the boatpeople and the republic of vietnam. they work to remind younger generations of the struggle and sacrifices their elders made in fleeing the homeland. today, volunteers are repairing a boat that once held 28 people. do you think went too far by saying that? >> yeah, too far, yes. >> reporter: executive director [indiscernible name] doesn't know the specifics about dr. dao's escape but says there is no comparing the united

dao. in the press conference today, kelly, the attorney said munoz never talked to dao. we never heard. they claim they did. that said, this is not the last time we'll hear from the attorney or dr. dao because they got the hammer right now. there's a hearing next week regarding evidence of the incident sunday night. we'll likely hear from them again. >> oh, yeah, phil, stay with us, if you would. bringing in our aviation consul substantiate, mike boyd, and, mike, you know, as pointed out, why doesn't united offer the guy megamillions right now and just hope the whole thing goes away? >> probably should. i think this is just from -- i think you're 45 years in the business, and i've never seen this happen before to a normal passenger, so we're blowing this up to make it look like united's a terrible airline. not true. like united, like the lawyer imploy i implied, not true. we have a problem with overbooking. not true. pay the guy. let him go. it's a cost of business. move on. >> overbooking is more kmocommo right? >> no. it's less common. there was a report last week show

dao fue tratado asi por ser de origen asiatico. en el momento hay varias investigaciones abiertas por parte del departamento de transporte y del aeropuerto. ademas algunos congresistas se han involucrado en el tema y piden respuestas. ivette machin, telemundo blanca ---un helicoptero caus pnico en la famosa feria del caballo, en texcoco, estado de mexico. lorena --- desde la nave arrojaron miles de volantes que provocaron miedo entre los asistentes. jazive perez, nos amplia --- take pkg :01 banner :12 gisela :34 jazive :55 francisco 1:11 francisco 1:21 jose pkg la banda sonaba y la llegada de la aeronave parecia parte del show.. pero segundos despues cuando los miles de volantes tocaron el piso la gente entro en panico al leer la amenza. super= gisela ortiz/ trabajadora de la feria inq=.todo mundo se empezó a alarmar, de hecho llamaron a seguridad, todos los policías se pusieron alertas y los militares . gisela estaba trabajando a esa hora en la feria del caballo y recuerda que la lluvia de papeles confundio a todos , pues nadie

dao's injuries. >> oh my god. >> reporter: dr. david dao dragged from that united flight on sunday is now out of the hospital. >> my dad is healing right now. >> reporter: but his daughter says his injuries are severe. >> we were horrified. and shocked. and sickened to learn what had happened to him and to see what had happened to him. >> reporter: his attorneys today said dr. dao suffered a concussion, broken nose, sinus injuries that require reconstructive surgery and lost two teeth in the incident. >> i have to go home. >> reporter: and he says he has no memory of running back on board the plane bloodied and distraught after being dragged off. dao's attorneys say they will sue both united and the city. >> he's a 69-year-old man. is that really the way we want to treat the aged? >> reporter: united released a new statement reiterating its apology saying this horrible situation has provided a harsh learning experience from which we will take immediate concrete action. pledging to re-examine how it handles oversold flights and inc

dao from the oversold flight. according to incident reports released by the city of chicago, officer rodriguez jr. says dr. dao ignored repeated requests to remove himself from the plane and that when another officer tried to remove him, he started swinging his arms violently, eventually causing his own fall. witnesses, however, dispute that claim. >>> president trump's agriculture secretary set to be officially sworn into office later this morning. senate officially confirmed sonny perdue by vote of 87-11. meanwhile, the president is expected to sign an executive order promoting agriculture and rural prosperity snoou. >>> the border what was was an integral part of the president's spending bill but now the white house seems to be backing down from plans it be funded immediately. president trump is open to getting funding for the border wall this fall. the initial $1.4 billion had become a sticking point in avoiding a government shutdown, which could still happen saturday. the president's 100th day in office. >> h

when he grabbed dao, long reported dao began flailing and fighting and dao fell and injured his mouth on the arm rest. dr. dao's attorney calls that utter nonsense. >> i'm not going. i am not going. >> reporter: video shows dr. dao refusing to leave his seat before being grabbed, but not being violent. four security officers have now been suspended. the united incident and another involving american airlines bringing scrutiny to the entire industry. now with the major airlines announcing policy changes, several members of congress are calling for federal investigations even a new passenger bill of rights, meanwhile united's promise of having the results of an investigation by the end of the month is now just a few days away. lew louis, back to you. >>> attorneys for dr. dao says he suffered an concussion and will have to have surgery. pretty sure that story is not going away. >> i still cannot see that video of him with that face bloodied. >>> all right. in a much different vein here, still ahead, a man, a tutu and bar fight. it's part of a story that has one u.s. senator apologizing.

david dao dragged off a united airlines flight. there are many questions surrounding what led up to this infamous event. the flight was scheduled to take off from chicago at 5:40 p.m. during the boarding process passengers were told the flight wasover booked and they were looking for passengers to give their seat for a $400 voucher and an overnight stay in a hotel. then they were told four passengers had to get off. they upped the offer to $800 and an overnight stay. the supervisor says four people would be randomly selected to leave. it's done by computer. one couple and a woman were chosen and left. then dr. dao was selected and according to witnesses became quote very upset. two security officers from the chicago department aviation were brought in to assist. >> i am not going. i am not going. i don't go. i don't go. jess report officers yanked dao out of his seat hitting his head on an armrest. they then drug his limp body count aisle. he then returned to the plane and ran to the rear, his face very bloody. a medical crew atten

doctor dao unfortunately has a checkered past. he has a felony conviction. >> what does that have to do with anything? >> eric: counselors. you're muddying the victim here. >> unfortunately, you have to realize if this case goes to trial, 99% of cases are resolved. united is probably going to make the common sense decision to settle the case but if doctor dao and his attorneys are unreasonable wanting millions or billions of dollars, united can take this case to trial and at trial, a jury will more likely hear of his checkered past, of the fact that he has a felony for prescribing controlled substances -- >> objection, relevance. >> eric: let me get mark in here. >> i know how judges rule. >> eric: does the defense get this in and should they? >> they absolutely should not. when you hear it, you go that looks bad. that has nothing to do with whether they used excessive force in the situation. and they did. their stock is down over $2 billion because the court of public opinion and knows that this was handled improperly. this is th

who suggested that dr dao was the modern—day asian rosa parks. i don't think that is the case at all. i think that is the case at all. i think what happened to dr dao could have happened to anyone of us. yes, in the green tie? can you state your name... from cbs news. can you tell us the emotion of what you were feeling? and also give us an update on how your father is doing? can you do that? feel free, crystal, if you don't want to do, don't... do that? feel free, crystal, if you don't want to do, don't. .. like i said earlier, we were completely horrified and shocked. shocked at what had happened to my father when we learned of the incident. seeing it on video made those emotions exacerbated. my dad is healing right now and that is all i have to say about it. is he still in the hospital? i can tell you he was discharged late last night. that he did infact discharged late last night. that he did in fact suffer a significant concussion as a result of disembarking that plane, and i can also tell you that he had a serious broken nose, injury to the

my god. >>> el doctor david dao estÁ listo para demandar a la aerolÍnea. luego de ser retirado de esta forma de uno de sus aviones. >>> bajo ninguna circunstancia se debe sacar a un pasajero por la fuerza o voy lentamente sinrazÓn, explico uno de los abogados que representa al doctor dao, que demandarÍa a la ciudad de chicago, por el us de fuerza utilizado por los oficiales que lo sacaron del aviÓn. el mÉdico sufriÓ una contusion, fractura de nariz y 2 dientes frontales. su hija revelÓ que el incidente... dejÓ a su familia horrorizada ys a kaed, como a miles de personas que han visto estos videos. >>> me molestÓ muchÍsimo, tanto que aunque me regalen el ticket no voy a viajar en esa aerolÍnea. >>> de acuerdo con los abogados el doctor dao estÁ consciente que puede convertirse en un estandarte para que todos los pasajeros sean tratados con respeto y dignidad. por toda las aerolÍneas ademÁs de reiterar sus dilo culpas al doctor dao, retiren a pasajeros de sus vuelos. m manejar sus situaciones, y capacitar a sus empleados para poner al cliente en

dao. thank you. >> bill: moments ago word from damascus the syrian president assad claiming the chemical attack in his country has been fabricated by the united states. this as the president pushes russia to back off an support of damascus. is there a break in the case of brian terry? do mexican officials have a killer in their custody? i like russo. his on/off splits are the best here. yeah, but his offensive win shares didn't even break 4. come on, check out that stop-and-pop! what do you think? my trade-off analytics indicate no one creates more space on offense. this allows him to nail a jumper from a densely populated urban area. what you're trying to say is from way downtown? i am still learning. i can see that. >> shannon: breaking news, syria lashing out at president trump and the u.s. bashar al-assad now calling last week's chemical attack, quote, a fabrication. welcome to a brand-new hour of "america's newsroom." >> bill: i'm bill hemmer, good morning. moments ago assad giving hi

dao was to rally around his people. he's trying to merge two continental united, he feel like his people are under assault. >> they are. gate agents are screamed at on a daily basis. they raised prices when oil prices went up but never came back down. >> nasa says it is most likely to be seen on two moons -- jupiter and how do you say that? insalatas. >> researchers say insalatas has -- nasa plans to explore europa and liveability. >>> and making college football history. the fist woman to be awarded a football scholarship at a division one school. signing a letter of intent to play at adam state university at colorado. she has been playing competitively since her sophomore year in high school. she started following the coach on twitter. >>> severe weather ahead for easter weekend. >> reporter: it's going to be a very warm day across portions of the southeast but also spread a little further to the west and planes, denver is going to be nearly 80 degrees, 81 in st. louis, 87 for cities like nashville and into montgomery

dao to apologize. munoz has publicly apologized and says united will no longer ask police to remove passengers being bumped from a full flight. three chicago aviation officers involved in the incident have been suspended and the city council is grilling the chicago aviation department and united about how this happened. >> rudeness, bullying customers, has gone the next step now to -- to physical injury. >> the video of dr. dao's treatment is a hot topic. in san jose's little saigon, vietnamese community, coming up at 6:00, strong opinions about dao comparing his treatment by united to the ordeal of people who were forced to flee communist vietnam. >>> we are following a breaking story in the south bay right now. chopper 5 live over a house fire in cupertino. these are live pictures on floral vista avenue. you can see that the white smoke there billowing from the house now. most of the roof is gone. good news is everyone has gotten out safely. no word on what sparked this blaze. >>> american forces in

dao's attorneys say they don't think dao was targeted because of his race. they also pointed out that dao's wife was on the right and he turned down and $80 voucher to skip the flight. united airlines has said they launched a complete investigation that will wrap up by april 30th. >> stuart: question, are all flyer going to end up paying the price for this? we're already seeing calls in washington for a hearing. the department of transportation is investigating. democrats want more regulating and chris christie is calling for a ban on overbooking. add it up, charlie gasparino says flyers will be paying. is that your conclusion? >> as disturbing as this is -- listen, flying is not a great experience these days. we should point out, the airline business is a rough business. margins are tight. it's tons of regulation. profits depend where the price of gasoline is. who knows where that is going day to day. you mid a good point early on. why do you overbook? because people don't show up. right? >> you lose the revenue. >> you lose 10%. so if they're going to take

david dao was verbally and physically combative at o'hare airport. long says when he pulled dao from his seat, the 69-year-old knocked his arms away, fell and then hit his mouth on an arm wrest. dao suffered a broken nose and teeth and that incident went viral. united says it had to bump dao and three other passengers from the overbooked flight to make room for four airline employees. i should add dao's attorney says this new report from a security officer is ridiculous. >>> switching gears. a south bay company is revealing a prototype for a flying car and it says this is not something far off. the company appropriately named kitty hawk says it will be available by the end of the year. here's abc news reporter katie mar suh low. >> reporter: this is the kitty hawk flyer. the company says it's safe, tested and legal to operate. you don't need a pilot's license. >> it's an exciting area to be involved in from autonomous vehicles. >> reporter: fred berez is the head of the aviation and technology department at san jose state university. he says eventual

the lawyer for david dao made the announcement today. people all across the country and world have now seen the viral video of chicago aviation police yanking dao out of his seat. fox news correspondent matt fin has nor from chicago. >> reporter: it's an incident viewed by millions across the world. chicago aviation police pulling a passenger now identified as dr. david dao to the ground dragging him down the aisle while he bleeds from his face. the incident left him with severe concussion, lost team and a broken knows and he's planning to file a lawsuit. >> if you're going to eject a passenger under no circumstances can it be done with unreasonable force. >> reporter: first steps have already been taken. dao legal team filing a motion to protect and preserve evidence it says will be needed later. but it's still not clear what exactly happened before dao was dragged off the plane. one passenger says he voluntarily gave up his seat for an $800 voucher. before changing his mind and reboarding the plane. >> he and his wife did volunte volun