and jeanne moos on united airlines public relations debackling. -- debacle. >> we are united airlines. i mean wish i had time to take care of my portfolio, but.. well, what are you doing tomorrow -10am? staff meeting. noon? eating. 3:45? uh, compliance training. 6:30? sam's baseball practice. 8:30? tai chi. yeah, so sounds relaxing. alright, 9:53? i usually make their lunches then, and i have a little vegan so wow, you are busy. wouldn't it be great if you had investments that worked as hard as you do? yeah. introducing essential portfolios. the automated investing solution that lets you focus on your life. ...that knew when color whatdidn't go on evenly,t... so it could find balance and achieve its richest state. if a paint could realize the full potential of any color... ...is it still paint? aura interior from benjamin moore®. . >>> tonight sean spicer apologizing on cnn after saying hitler did not use chemical weapons. let's show what he said. >> you had a -- you know, someone as despicable as hitler who didn't even sink to using chemical weapons. >> obviously, that is not true,

united airlines, the police, enough to go zblarnd obviously united airlines asked the chicago airport police to eject this person. it's their airline policy to involuntarily pull someone off the airplane. i don't think the chicago airport police should have cooperated in the way they did. but this was driven by the fact united airlines and other airlines involuntarily ask people to involuntarily get off of airplanes after they are boarded and as i'm saying, don, that should not be allowed to happen. i mean the airline should say to the passengers here's what we'll offer if someone doesn't want to take it they should offer more. >> right. >> apparently there's an overall cap on what you can give when you eject someone but no cap on what you can offer. we should look at all of those things. >> since you're there in new jersey govern chris christie is there he's written a letter to secretary of transportation asking for immediate suspension of this over booking authority. do you support that. do you think airlines will ever consider over selling tickets given this incident? >> well i thi

doctor off one of its flights. —— united airlines. pol pot, one of the century's greatest mass murderers is reported to have died of natural causes. he and the khmer rouge movement he led were responsible for the deaths of an estimated 1.7 million cambodians. there have been violent protests in indonesia where playboy has gone on sale for the first time. traditionalist muslim leaders have expressed disgust. the magazine's offices have been attacked and its editorial staff have gone into hiding. it was clear that paula's only contest was with the clock and as for a sporting legacy, paula radcliffe's competitors will be chasing her new world best time for years to come. quite quietly but quicker and quicker, she seemed just to slide away under the surface and disappear. welcome back. to slide away under the surface and disappear. welcome back. this to slide away under the surface and disappear. welcome back. this is to slide away under the surface and disappear. welcome back. this is newsday. to slide away under the surface and disappea

yes, for united airlines. no, i'mjoking. but he wasn't it? yes, for united airlines. no, i'm joking. but he very well could have worked for them, given their pr. i did read tweets something this morning —— did retweet this morning. that old joke about holding your beer, let me have about holding your beer, let me have a go. the us is known for a few things. one of them is great customer service. things. one of them is great customer service. this is truly horrific, as described by the ceo of united airlines, oscar munoz. but belatedly, after he has been defending his staff. and, again, and other social media phenomenon. how quickly did that viral video spread with that unfortunate chinese—american man being dragged off the plane. vietnamese, actually. i only learnt that this morning. again, it is about smartphones being everywhere. you cannot hide. you cannot spin things when everybody cannot spin things when everybody can see from the footage. nobody can doctor this. there is a phrase that has come out of this. if you hear the words" involuntary deboarding", gr

but millions of people on social media say united airlines is farfrom social media say united airlines is far from flying right. social media say united airlines is farfrom flying right. not social media say united airlines is far from flying right. not enough seating? time for a beating, said one tweet, a theme that quickly became fodderfor one tweet, a theme that quickly became fodder for late—night television. united didn't even admit they did anything wrong, in fact, if anything, they seemed to be doubling down on this. on united airlines, you do what we say when we say and there won't be a problem. but the incident is nojoke there won't be a problem. but the incident is no joke for united and could cost the airline a lot more than the goodwill of its customers. shares opened down 3% on tuesday, and forecasters predict more turbulence ahead. jane 0'brien, bbc news, washington. the man suspected of carrying out last week's stockholm truck attack has told a court that he committed a terrorist crime. rakhmat akilov, an uzbek national, appeared in court for the first time today and c

(pam) it is going from bad to worse for united airlines. we have been reporting about the doctor, dragged off a united plane. now... a scorpion... stings a man on a united flight.(steve) what are the chances? but that's what one man says happened to him. grant lodes is here with his story. (grant) united airlines just can't catch a break. a scorpion...not this exact scorpion... fell out of an overhead bin and landed on a passenger. richard bell was flying with his wife from houston to calgary. he said the creature landed on his head and stung him. bell flicked the scorpion onto the floor, where a flight attendant covered it with a cup. when the flight landed, bell was taken to the hospital and told he would be fine. richard bell/passenger: "we were on the plane about an hour, having dinner, and -- then something fell on my head, so i grabbed it, and i was hanging on to it. and then i-- realized what it was. it was lucky that it hit my nail more than my skin i think so it kind of-- maybe my thumbnail saved me a little bit."(grant) united rea

>> protesters fight back against united airlines. that is where the video was taken of this passenger right here being pulled off of his flight. >> we are learning details about the fallout over this incident. he is undergoing treatment for his injurieinjuries. >> oscar munoz deeply apologizes. >>> and the fallout isn't over yet. chris christie says he wants the government to suspend the practice of overbooking flights. >> brandon hudson is live tonight, brandon, passengers could send a strong message to united airlines as well. >> reporter: they certainly can. t this has been a few days since we have seen that video. we walked into baggage claim here. one woman said this video is enough to make her stop flying. >> no. i am not going. i am not going. >> defiant before the confrontation tonight nbc news obtained this new video shot moments before airport security dragged united airlines passenger off a plane. it is enough to make taylor stop flying united airlines. will you fly united anymore? >> no i don't think so. it rubbed me the

united airlines. >> a satirical take on a very serious incident. terrible p.r. for united airlines. so here to discuss, the former inspector general in the transportation department and also miles o'brien. so good to have all of you on. watching that video is just horrific and the first question i have is after all the excuses and the statements yesterday, this plane wasn't overbooked after all according to united, so what happened here, miles? >> it was sold out and the airline, which has been dealing with a pilot shortage coming out of bankruptcy and we're talking now, by the way, about republic airways, the actual owner and operator of this aircraft, it was so-called cochair with united. but they were trying to get a four-person true to prevent a cancellation the next day and they took paying passengers off that aircraft. one of the big questions i have on my mind, don, is where was the captain? the captain on that tube is god and if the captain says don't do this it doesn't happen. and i didn't see him or her managing this situation. so i'd like to find out who was really pullin

united airlines' explanation this time. ,,,,,,,,,, the c-h-p says a c-r-v struck >>> dui driver under arrest accused of killing two horses. the chp says he struck them it plowed through a corral on minnesota avenue yesterday. the horses had to be euthanized. it owners put up two crosses on the property. >>> police arrested the suspect of oakland on 101. >>> a truck used to deliver food to those in need is missing tonight. somebody stole this white pony express truck on friday. it delivers donated foods to non-profits in contra costa county. the value is $70,000. >>> tonight a man hunt is underway in cleveland. police are looking for a man who murdered a bystander. and streamed the killing on facebook live. kpix 5's kenneth craig takes a look at the suspect. >> killed 13 people. about to keep killing till they catch me. >> reporter: steve stephens broadcast one of the alged murders on facebook live from cleveland sunday. he dubbed it the easter sunday massacre. >> reporter: in one post he got out of his car and walked up to a 78-year-old man and shot him at point blank range. he drove

>> reporter: the episode unleashing a pr crisis of epic proportions for united airlines. >> united airlines is in hot water tonight -- >> kicked off several passengers -- >> united better fasten its seat belt -- >> reporter: everyone asking, how could this have happened? >> it was a system failure. we have not provided our frontline supervisors and managers and individuals with the proper tools, policies, procedures, that allow them to use their common sense. >> reporter: united ceo oscar munoz sat down with me for an exclusive interview. what did you think when you saw that video of a man being dragged off of one of your planes? >> probably the word shame comes to mind. when i think about our business and our people, the first thing i think is important to say is to apologize to dr. dao, his family, the passengers on that flight, our customers, our employees. that is not who our family at united is. >> this is what you would call a perfect storm of bad pr. you saw people saying that they were going to boycott united. you saw people protesting by lowering the stock price, by selling off the

. >>> the growing outrage following that united airlines fiasco. the new video this morning showing what happened before the incident. plus, a passenger on another overbooked united flight saying he was threatened with handcuffs. >>> and caught on camera, look at this. a truck plows through a storefront, but this was no accident. >>> we do say good morning on this busy wednesday. i'm kendis gibson. >> and i'm linsey davis in for diane macedo. we begin with those high-stakes talks getting under way in moscow this morning. secretary of state rex tillerson holding face-to-face meetings with russian officials amid a growing divide over syria. >>> and following a major fumble by white house press secretary sean spicer, he had to apologize for a comment about hitler and the holocaust. that sparked international criticism and calls for him to be fired. abc's maggie rulli has the latest from washington. >> reporter: the u.s. puts moscow on notice just as secretary of state rex tillerson is set to begin a tense day of meetings with russia's foreign minister

the viral video of a man being dragged off a united airlines ulight. =nited is now responding to the second time today. and making people even more upset. >> it's a beautiful day in oakland. the sun out rain has stopped why hasn't the cleanup started with the mudslide started up here where i'm standing wentdown hill slamming into four homes. that story coming up. >> i'm meteorologist jeff rain area but check this out a new storm system offshore i'll have details exactly when rain returns tuesday that's coming up at 5:20 tonight. >> at nbc bay area. thromeno hoowns itheakldhis >> first a river of mud slid into their homes. now home orange in the oakland hills don't know when the city will help dig out. the concern of rain in the forecast could blake. barry joins us liver in the neighborhoods. any updates on when anything will be done. >> well, let's go back to thursday. that's when the rain started coming down and then first in road aiken drive broke apart, broke away, gave way. leading to mudslide that roared down that hill, slamming into four homes. n

paying customer literally dragged off a united airlines plane. >> no. >> hey, hey, come on, come on. >> come on. got to go. >> no this is -- oh, my god, look what you did to him. oh, my -- >> the latest on how united is facing this fall out tonight. so, renee, good evening. united airlines ceo called the passenger disruptive and beli bebeligerent. >> but since has sent a third message, and oscar munoz finally got his tone right but it took two days of videos and backlash before the airline made the direct apology to the passenger who was dragged off that over booked flight on sunday night and he says i deeply apologize to the customer forced to be

smartphones capture the moment a passenger is forcibly dragged off an overbooked united airlines flight. the firm issues a sort of apology but there is outrage online. the oil giant shell admits dealing with a convicted money—launderer to negotiate access to a vast offshore oilfield in nigeria. and thousands of police line the streets of london for the funeral of pc keith palmer, killed in the westminster terror attack. hello. there is growing international pressure on russia to abandon its support for syria's president assad, in the wake of last week's chemical attack. but there's little sign russia will risk its strong military interests in syria. western foreign ministers from the g7 group — the uk, the us, japan, italy, france, germany and canada — have been meeting in italy, trying for a co—ordinated response — which could include new sanctions on moscow and damascus. from lucca, our diplomatic correspondent james robbins. contemplating italy's past glory and syria's present horror, boris johnson and america's secretary of state rex tillerson were in lucca to turn up the

to over-book flights, until the review of united airlines incident has been completed. >> united airlines stock was hammered overnight and in early trading. it fell as much as 6%. you can see the initial drop on the screen. but the stock did recover most of the losses and ended down about 1%. >>> over all, the markets were mostly quiet ahead of the easter holiday. gains lie real estate companies were canceled out by declines in the tech sector. in the tech sector. >>> family went to demand answers after their 16-year-old daughter was shot and killed last month. she was shot by fremont detectives on march 14. the detectives were in hayward in an unmarked car, staking out people wanted in connection with a number of armed robberies. alana was a passenger in the car. police say she was shot when the driver rammed his car into the police vehicle. she was pregnant, in her first trimester. [ inaudible ] >> i want the driver to be held accountable. >> police have not been forthcoming about the event, they say. the family is asking for the release of any video taken before or after the shooting a

it was the entire thing on behalf of united airlines. it is all flagged. united airlines. there is not a lot of hair splitting here when both the airport authority and the airline have accepted responsibility. so now you may ask, if they're going to sue united airlines and the airport authority, or the city, which is as the attorney said, highly likely, how much money are we talking about? what could dr. are dao get? i've been talking on aviation attorneys. today when they started detailing out the extent of his injuries, then you started seeing the dollar signs going higher. and i heard one aviation expert say, i think we may be now talking about well north of $10 million. >> and then again i'm sure he would trade any amount of money to take back that entire incident. >> yeah. >> phil, there was a lot of talk about changing the culture. this is from dao's lawyer, thom thomas. >> i would say there is a culture of disrespect, rudeness. but what is unfortunately occurred here in dr. dao's case is rudeness, bullying customers, has gone the next step now. to physical injury. >

. >>> the united airlines video that had a lot of people talking, facing a pr nightmare, the united airlines has changed course and apologized to the passenger violently pulled from his seat so airline employees could fly. instead, that passenger is still in the hospital being treated for his injuries. tom costello has new video that shows what happened in the moments before the chaos. >> reporter: new video taken moments before sunday's altercation on a united airlines flight. >> no, i'm not going. >> we now know the passengers is 69-year-old dr. david dao of kentucky. the doctor and his wife at first accepted the offer of $800 to give up their seats but returned when they realized they wouldn't get home in time for work. >> a long time. >> reporter: moments later security not police officers dragged him out of his seat. >> my god. what are you doing? >> reporter: the video of dr. dao appearing unconscious and bloody went viral. in china a critical market for united airlines, social media exploded on concern that the doctor was singled out for being asian with calls for a united boycott. af

let's get right to that united airlines story, though. i want you to take another look at one of the passengers forcibly removed from one of its flights. >> you busted his lip. >> oh, my god. look at what you did to him. >> so similar details for you. the flight was overbooked. when no one volunteered to give up their seat, the passenger was dragged off the plane. the next video was shot by another passenger who wishes to remain anonymous. >> i have to go home. i have to go home. i have to go home. just kill me. i have to go home. just kill me. i have to go home. >> joining me now is doyle davis who was sitting a few seats away and witnessed that. how are you doing? >> i'm doing well. how about yourself? >> so you were seating a few seats away. tell us what you saw. >> well, to begin with a gentleman on the plane was asked to deboard, he originally before the event began he actually volunteered to deboard the plane with his wife in exchange, you know, for credit for the airline. then they told him he wouldn't be able to get to louisville

over sold united airlines flight on sunday. he called it truly horrific and pledged a thorough review of how the airline handles over sold flights and how it works with law enforcement. he said the review would be completed by april 30th. now this new statement comes after munoz doubled down in an e-mail sent to employees actually defending the flight crew and calling the passenger disruptive and belligerent. in munoz's first statement he only apologized for having to reaccommodate passengers. this has been a disaster for the airline. the press office has not really been responsive and today lawmakers are demanding the department of transportation launch an investigation. we know that the agency said that it was reviewing the incident to determine if the passenger's rights were violated. back to you. >> all right. thanks, rene. p.r. nightmare for united has a price tag. a quarter of a million dollars. the airlines stock was down 4% during trading. it could have been worse. earlier in the day $1 billion was knocked off the compa

united airlines is underfire for having one of its passengers dragged off a flight in chicago. the plane was overbooked, and when no one volunteered to leave, they selected the man at random. a security guard has now been sent on leave. the human rights group amnesty international says there has been a sharp drop in the number of people executed around the world. the death penalty total last year fell by more than a third, tojust over 1,000. there've been more violent anti—government protests in

united airlines, this isjust horrendous. it is notjust the impact on that guy, and i can hear the sound of lawyers sharpening their knives. it is the impact on all the other passengers who watched this, thinking, that could be me. and many other people watching that. so this is damaging for united, they know that and they will be trying to resolve it. let's face it, we know that american airlines these days, out that american airlines these days, our lives in the united states, they are not happy places. price competition is intense and as a result passengers are generally not happy with the american carriers. when you say they will be keen to resolve it, the statement they have put out is not the most robust... i mean, it's sort of addresses it. you mean, it's sort of addresses it. you mean the ceo's comments? oscar eunos, ceo of united airlines. "this is upsetting events to all of us here at united". not as upsetting as the poor bloke being dragged down the poor bloke being dragged down the aisle. i think they probably nee

this was a regional flight operated for united airlines by republic airways. now united airlines pilots union released a statement saying they are infuriated by what happened and they know no united crews were on the plane and they blame airport security for gross excessive force. alex, back to you. >> tom costello, what a story. >> you can see the blame game beginning between united airlines and the city of chicago, about who was in the right in the way they did that. >>> let's get a check now on your weather with nbc meteorologist bonnie schneider. how's it looking like out there? >> we're definitely looking at the drought continuing across florida. 44% moderate drought so most of the state dealing with that. that's one of the reasons we have so many fires burning statewide. fortunately, the weekend conditions today going forward are not going to help matters. we have winds from the northeast keeping things very dry. we're looking at the threat for rip currents on the atlantic coast. for severe weather today, strong storms rolled through kansas city. right n

it is a bad pr incident coming off yet another incident a few weeks ago for united airlines. there are a few factors to consider. in general, when people think about airline travel, a regarding the pretty negatively these days. no one says that airline... flying on airlines is something that's great, it is viewed as one that can be taxing to the consumer. with regards to questions about how much this will impact united and how people purchase their tickets, flying is already quite expensive and generally customers will be looking for the best deals possible. it has been a big day for british fashion after vogue magazine said it appointed a ghanaian stylist as its new editor. it is the first time a majorfashion publication new editor. it is the first time a major fashion publication has appointed a male and a black person as editor. a first for vote in its 100 year history. earlier i spoke to the guardian newspaper editor and asked what she thought of the appointment. i think it is brilliant and it really is a big day. british folk has in the past been criticised for lack dive

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united airlines flight. [ screaming ] >> by now you've probably seen this video. the man being dragged down the aisle of the plane on sunday night. united airlines says it needed four people on the flight to louisville to give up their seats for crew members and the man refused saying he was a doctor, he needed to get home to see patients. security dragged him bloody from his seat. united' ceo says he regrets the situation but his employees followed procedure. >> the video causing a public relations nightmare in one of its most important markets, china. it's generated tens of thousands of outraged posts on chinese social media sites and united is the top u.s. carrier to fly direct to china worldwide. many are calling far boycott of united accusing the airline of discriminating against the passenger for being chinese. in the u.s. people also making light of it with the hashtag "new united airlines mo t toes" like this one "we will drag you all over the world." but no laughing matter for the company's bottom line. market watch already saying this morning that the co

protesters of the united -- protesters at the united airlines terminal at chicago o'hare airport accuse them of discrimination against asian-americans. the footage has been seen around the world. the force involved sparked fierce criticism of united. >> i feel angry as a vietnamese. i do not understanding why a -- i do not understand why a person taking a flight got beaten up like that. >> i'm serious. any airline, even a cheap one, cannot ask such a way towards a paying customer. >> i think this kind of behavior is not ok at all. >> despite the uproar, some experts maintain the airline acted lawfully. >> the passenger did not have the right to stay on the airplane. airlines have the right to bump people with compensation. the captain's word goes. you have to respond to that. >> lawful or not, the damage has been done. united stock has taken a hit. the accusation of racism against asian-americans could be especially damaging. united makes one to five flights and serves more chinese than any other carrier. in the area desolate area of social media, there's little chance of a debacle like

united airline craziness. law and order team has been investigating. hope to stay tune for those reports. >> a win for republicans in kansas. republican winning the open senate seat. special election was held to fill the seat vacated by senator mike pompeo who stepped down. republicans have controlled both senate seats since the 1930s. tensions rising tonight between u.s. and north korea. state media responding with a threat of a nuclear strike if provoked. the warning comes after the u.s. redirected a navy strike group including aircraft carrier toward the korean peninsula. president trump telling -- this morning on twitter the president issued a challenge to china about north korea. secretary of state rex tillerson is now in moscow. this is first visit to the nation since taking his post in the first by a cabinet member in the trump administration to visit russia. tillerson is expected to urge vladimir putin to drop support for bashar al-assad. now back to "the o'reilly factor." >> bill: what is status of the susan rice investigation? last week headl

a mechanical problem was to blame. >>> last week's united airlines incident when a man -- when a man was dragged off a plane, some people want changes in the law. the rules on over booking and bumping. >> reporter: in the wake of a disturbing video showing the removal of a passenger from the united airlines flight yesterday dozens of people gathered in sfo to protest airline's treatment of passengers. >> never seen anything like it. >> reporter: 40,000 travelers a year are bumped because of over booking. >> best thing to do is cooperate, get off the plane and negotiate the best deal you can. >> reporter: that's right. you can negotiate. although it is better to negotiate before getting on the plane. listen for the announcement the airline is looking for volunteers. >> they have negotiating room to offer you, in the case of delta airlines, when they had all their cancellations some people were getting $2,000 or more for their flights. >> reporter: he helped organize yesterday's protest. he said it is not about the money, it st. about drag -- it is about dragging people off a plane. >>

one is, this isn't united airlines. it is skywest who is the contract carrier that -- they have fly united, all these regional jets. stuart: okay. >> secondly is, the plane was two hours late getting out of there, finally in chicago. how much of that two-hour delay was them negotiating with this guy? they got the manager to come on board, say, please leave. no. so they finally got a police officer to come on or security officer to come on, please leave.cond police officer, secuy officer comes on, please leave. and at some point when you have, on your stuart varney coffee shop door, no shoes, no shirt, no service, you can throw somebody out. you don't have to do business with them. under the contract of carriage under transportation law, we have no rights. the airline can say we don't want to fly you, get off. stuart: and look what they have done. that is a pr nightmare. >> it's a pr nightmare. stuart: the job of the ceo -- >> let me ask you something. let me ask you something. first of all, ashley was telling his story

united airlines ceo making good on that promise. now other airlines following suit. >> southwest airlines, for example which bumped the most passengers from their planes last year today saying they will not overbooked future flights. they cited united for that. and jetblue say they will not and do not overbook their flights. passengers with their phones have a lot of power here. >> they're documenting it all. >>> we do move on now tonight to that siege we told you about last night. a suspect killing a delaware state trooper and then barricading himself in a home. today, we watched as authorities blew the home wide open. abc's gio benitez on the scene. >> reporter: tonight, this destroyed home, windows and doors blown out, siding torn off, is all that's left after a dramatic day-long standoff in this delaware neighborhood. police say 26-year-old burgon sealy jr. shot and killed 32-year old state trooper, corporal stephen ballard, a father, and eight and a half year veteran, before barricading himself in this home for nearly 21 hours.

airline >> united airlines' long time slogan, fly the friendly skies. well, today the airline is in crisis mode over a video that is anything but friendly. a passenger dragged off a plane. that's not friendly. today, ceo oscar munoz issuing an apology saying, quote, no one should ever be mistreated this way and saying united takes full responsibility. a day ago the ceo sparks fury for an e-mail in which he called the passenger disruptive and belligerent. today the airline's stock price closing only 1% down but losing over a billion dollars in total value. today an attorney for the pastor putting out a statement saying the family is thankful for the outpouring of prayers and support, and their main focus is on dr. dao's medical treatment. several lawmakers are also getting into this, calling for an investigation. the founder of travelers united, ah nonprofit, is here. >> good to be here. >> what do you think? >> i think united as created a real mess. this entire problem was created by united airlines. first, they don't know how to keep track of their own

united airlines had no right to remove him. jesse: i guess the aviation security dies ar -- security gue not exactly hostage negotiators. kathleen, is there anything fishy about this guy snow runs back on the plane. he refuels to comply with orders from aviation security officials. we have some stuff in his back history that may or may not have anything to do with that. what's your take on his character even if it doesn't matter. >> if he said okay under duress i'll get off this airplane. he was heard saying i'm going to sue united airlines. that's before everything escalated. if he student and said under duress and protest i will step off this airplane and went forward with a lawsuit, it would be interesting to see if he would have his day in courted. there is a contract of carriage. and so if an airplane has to due to stlaib, they had to get this crew in position for their flight the next day to kentucky. it would be interesting to see if he would have won. they obviously would have blown any case they would have had. jesse:

that is costing united airlines. obviously it is cover thing it passenger sales, its stock is fluttered. its reputation and brand name is not what it was. you just don't do that. you can get people off the airplane by just providing cash and keep going up. $500, $800, $900. there always some people not in a hurry, they'll take the next plane and have a financial windfall. what united did was they tried the voucher game. vouchers, fine print, expiring in one year on another airline trip. people don't cater to that. but g if it offered cash and is free to do, then it wouldn't be a problem. because millions of passengers have gone off planes in financial windfalls since my supreme court win in the 1970s that set up this system. millions. passengers have -- it works like a dream. but they have to keep increasing the incentive for enough passengers to give up their seats for the overbooked passengers to take the seats, and then take the next flight. >> you just talked about one solution. in fact i think delta might have b

united airlines [bleep] >> similar things have sparked the trending hash tag new united airlines mottos. many former customers are boycotting over the incident. outrage is on social media in china with the video viewed more than 130 million times, many commenting on it from a passenger who said the man was dragging was selected because he was chinese. taking a closer look at the impact on the company financially, the stock is down a little bit over 2% on this tuesday afternoon. >>> new at noon, a group of immigration advocates in the east bay as part of what they're calling a caravan. this is part of a trek towards the texas mexico border for a massive may day demonstration. it will happen against president trump's immigration policy. >> lee martinez is outside and joins us now with more. >> reporter: a couple dozen people are here calling themselves the caravan against fear. this is their second rally. the first was second in sacramento. they're making their way down california. the group unites over opposition to president trump's immigration policies which they say are based on hate

>> reporter: the episode unleashing a pr crisis of epic proportions for united airlines. >> united airlines is in hot water. >> united kicked off several passengers. >> united better fasten its seatbelt. >> reporter: everyone asking how could this have happened? >> it was a system failure. we have not provided our frontline supervisors and managers and individuals with the proper tools, policies, procedures, that allow them to use their common sense. >> united ceo oscar munoz sat down with me for an exclusive interview. what did you think when you saw that video of a man being dragged off of one of your planes? >> probably the word ashamed comes to mind. as i think about our business and our people, the first thing i think is important to say is to apologize to dr. dao, his family, the passengers on the flight, our customers, our employees. that is not who our family at united is. >> this is what you would call a perfect storm of bad pr. you saw people saying that they were going to boycott united. you saw people protesting by lowering the stock price. by selling off their stock. >> reporte

on a united airlines flight. that is my premise, that is my promise. the family of david dao have issued a statement expressing gratitude for the outpouring of support. he is undergoing treatment at a chicago hospital. but some passengers want convincing that the airline really will learn lessons. i hope this never happens again to anyone. and i will continue to fly united, i will continue to also check on other airlines as well. ijust got asked to volunteer to give up, but travelling with two kids, i said no. so i'm hoping it is a better situation today. pr experts believe the belated apology should have come much sooner. they have done all the wrong things really, really well. and i think, you know, people in pr will be looking back at this for many years as the perfect way to explain what not to do in the social media. performing together with a single, united purpose. the slick adverts seem a world away from what was caught on camera phones. the company now needs to unite to limit damage. simon jones, bbc news. america's first lady melania trump is

some people in china have begun calling for a boycott of united airlines. the pulitzer prizes have been announced. the "new york daily news" and propublica won the top public service journalism award for a joint investigation into new york police department's use of eviction rules to force people of color out of their homes. the "washington post" david fahrenthold won for his investigation into how president trump lied during the campaign about donating millions of dollars to charities to help veterans. the international consortium of investigative journalists, mcclatchy, and "the miami herald" also won for the reporting on the massive panama papers leak that revealed how the panama base law firm set up a global network of shell companies for heads of state another ealy's to store money offshore to avoid taxes and oversight. art cullen of the tiny, family-run newspaper the "storm lake iowa times" won for his editorials that challenged the corporate agricultural industry, including the koch brothers, cargill and monsanto. cullen is not only the paper's edito

talking more about united airlines... one of the security officers involved in the incident was placed on leave pending an investigation. the airline had overbooked the plane from chicago, and when no one volunteered to leave to let some of united's staff on board, they selected the man and his travelling companion, at random. when he refused to get off, he was dragged down the aisle by security guards. we'll talk more about that a little later. let's talk markets now — as investors remain rather cautious, a bit nervous with some of the heighten tension around the world. the political tinderbox in the middle east, the escalating issues around the korean peninsula and the french elections looming — all of this sending investors heading towards the safe haven doors. europe — those safe havens — the japanese yen, govt bonds, govt debt, swiss franc and of course gold. even oil — whichjumped a bit on supply worries with that us missile attack on syria — has reversed some of those gains. so there you go — let's go

this morning united airlines coming out with their own report on what went wrong with the incident two weeks ago. >> just a little wrong? >> passenger forcibly removed from his seat. tha a for one i's business. >> not really. frequent dragging miles. united airlines says the failures included booking four seats for a crew on an already overbooked flight, not offering enough compensation and calling

let's roll that video. >> we are united airlines. you do what we say when we say, and there won't be a problem. if we say you fly, you fly. if not, tough [bleep]. >> oh, my god, look what you did. >> if there is a problem and we'll drag your [bleep] off the plane. and if you don't you will use your own face as a flotation device. lou: is that the sort of thing you would like to see on late-night tv if you were running a business of any kind? gayle: . i flew united yesterday. it comes to what we say about ceo compensation. lou: why would you pay him at all for that kind of a decision making process. what do you think, charlie? charlie: i remember when flying was enjoyable and stress-free. it's a rat race anymore. and that's a funny spoof jimmy kimmel does, but that's what tsa does to everybody every single day when they walk through the line. i related to the poor passenger going through all the lines and on and off the airplane. lou: i think maybe billions of people agree. i certainly agree we can all relate. but the idea frankly tha

also for united airlines to apologise... actually, they haven't apologised to the pure chinese man this happened to. you have spent some years on private jets, i guess the sort of thing doesn't happen on those. no, it doesn't. private jets doesn't happen on those. no, it doesn't. privatejets don't doesn't happen on those. no, it doesn't. private jets don't get overbooked, normally. doesn't. private jets don't get overbooked, normallylj doesn't. private jets don't get overbooked, normally. iwonder what this does to the staff of united airlines, 99.9% of whom do the best ican. airlines, 99.9% of whom do the best i can. how proud would you feel about the company you work for? awful. i would about the company you work for? awful. iwould be about the company you work for? awful. i would be really embarrassed. how did that happen if i was crew on that flight? none of the crew stepped in and said you are pushing this too far. the captain is in charge of that aircraft regardless if it is on the ground. i didn't he come out and do so

late word of a settlement between united airlines and that passenger violently dragged off a plane as we sit down exclusively with united's ceo. what he says is to blame and what changes are on the way. cop killer stand-off. a state trooper gunned down and a 20-hour drama. the swat team blows the door open as he comes out shooting. >>> american special ops soldiers killed in a raid on isis in afghanistan. two dead, another wounded. what happened? >>> tv controversy, a new series about a fictional teenage girl and the 13 reasons why she took her own life. some schools sounding the alarm accusing the series of glamorizing suicide. >>> and what's the story? an inspiring young man. why so many kids are clambering to join his club. "nightly news" begins right now. >> announcer: from nbc news world headquarters in new york, this is "nbc nightly news" with lester holt. >>> good evening to our viewers in the west. possibly no recent story has generated the level of universal outrage quite like the video of a bloodied man being dragged from his airplane seat. now there is late word a settlemen

it was inept and disgrace and i want to be called ex-united airlines employee. to see how angry i am that all our good work from my 30 years have gone down the because of merger with a low-cost carrier. thank you very much. thank you situation reserves a look from congress or more regulation from congress to things from happening again? caller: well, yes, once a passenger is boarded in his seat, if he does not want to give up his seat, provided he against one anything company rules, he should not be forced to leave. look at this poor man, a mroody face, what kind of created? this i don't think any of us want to the ur people drive down aisle bleeding for no reason. i mean, this was uncalled for, disgrace to all the airline employees that have maintain an o excellent status. we loved our passengers, we do not r them, i understand what the policy is of this is not united airlines and i am going to ask my company, i'm still a take that name off. we either get rid of want to al, i don't hear it, see anything about it, it is es of it or if continental, put continenta

united airlines passenger dragged off this flight, this was caught on camera. the company getting dragged on social media. some ideas on how they could have handled it better next. david: united airlines getting dragged through the mud as they did something similar to a passenger, did the response make >> oh my god! david: that of course is the united airlines video that went viral after a passenger was forcibly removed from a flight. when he criticized the company and its ceo for not doing a better job to address the incident and the stock has been taking a tumble since. you are not exactly a neutral observer on united airlines. >> i traveled 200,000 miles a year. just last week united sold right from underneath me a ticket i booked and paid for to jacksonville, florida to houston and i had to rebook on american and got home at 3:30 in the morning. name the airline that would have been most likely to pull off what just happened, 75% of americans would have said united. they have something deeper than a pr problem, they have a bad corporate behavior problem. da

united airlines is feeling the sting. not just for the violent removal of the passenger, but the airline's lack of compassion. it took two days before the ceo apologized directly to dow who had been left bloodied after the incident. in a statement tuesday, he said, quote, i deeply apologize to the customer forcibly removed and to all the customers aboard. no one should ever be mistreated this way. the new statement, a far cry from the e-mail the ceo sent to employees monday defending the flight crew and calling the passenger, quote, disruptive and belligere belligerent. in his first statement, he only apologized for having to re-accommodate customers. >> the ceo's response was off mark. it was not in line with the alleged core values of united airlines. it was not sympathetic. it was not apologetic. and he really seemed to coddle the myth that all passengers are belligerent and/or disruptive, which was not the case in this instance. >> reporter: although it's legal for airlines to deny boarding to passengers if it's overb