he asked chris chmura to plug in a soon >> reporter: good morning. he bought his new chevy volt in louisiana and had it shipped here. when he tried to register it, it flunked a smog test. he says he paid $98 for a dealer to diagnose it. keep driving until it reset itself. that actually worked actually. he thought it was unreasonable to charge him $98 to diagnose a brand-new car that's still under warranty. we reached out to gm for him. it investigated and offered dwayne a $100 credit for service at any gm dealer which he accepted. early on dwayne asked us if he could use california's to get his new car replaced. the answert'complicated. state law doesn't lay out a specific number of times before a dealer should take back a car but it is clear about one thing. you absolutely need detailed records. document every problem, when it occurred and what the dealer did just in case you need the lemon law. we hosted helpful guidance. send us your consumer complaints or call us. >> thanks, chris. >>> coming up next on "today in flag warnill new overnight the we

i'm consumer investigator chris chmura. nbc bay area responds. >>> but first, happening now, lufthansa airlines canceling about 1,300 flights because of a planned strike in germany. part of a bitter dispute with the biggest airline about pay and the union's legal status. lufthansa said it's putting together a special flight plan. passengers will be able to check flight status on their website. at least two flights out of sfo we checked are canceled today. >>> a lot more news ahead. it is 4:52. come try my really big chicken sandwich combo with two patties for $4.99, or three for $5.99, or four for $6.99. that's an amazing deal, jack! hey, thanks, stanley. ow. ...wait, what's happening? stanley! you're deflating! hold me, jack! only at jack in the box. mucinex cold & flu all-in-one. fights... oh no. no-no-no. did you really need the caps lock? mucinex cold and flu all-in-one. two breaded chicken patties plus fries and a drink for $4.99. three patties for $5.99. or even four for just $6.99. four patties? well, tickle my elbow

i'm consumer investigator chris chmura, "nbc bay area responds," next. >>> first, happening now, venice bracing for new high tide as the city of canals deals with the worst flooding it's seen in 50 years. the mayor has now declared a state of emergency. over the weekend, water levels are expected to go down about three feet, but right now, the world famous st. marcs square is inundated with water and closed, forcing tourists to change their plans and the city's famous water buses have stopped running. we'll be right back with a lot more news. 4:52 right now. >>> welcome back, everyone. it's 4:55. when you've hit a brick wall with a company, you can always call our consumer team for help. >> in english or spanish, consumer investigator chris chmura is here with some of the wins for "nbc bay area responds" and telemundo 48 responde. >> good morning our teams get new complaints every day and we respond to every one of them, like kristen in oakland. she had a new tv that arrived with a broken screen. we can't have that to watch nbc. kristen tried to get a replacement tv, but got static inst

. >> then call chris chmura. >>> the boy scouts are calling for food, part of their annual food drive, collecting food from neighborhoods to bring to food banks. >> we love engaging with the entire community and really elevating the importance of community service and giving the whole community the opportunity to do what the scouts do every single day. >> every year scouts collect about 40,000 pounds of food during this food drive. that's a lot. it's meant to bring the community together while feeding those in need. >> such a great, great, great amount of work that they do around the holidays. speaking of holidays, around the corner. >> we have our own holiday food drive next weekend. >> where are you going to be? >> danville. outside right now, pretty viewe sunset and weren't blocked in by the fog around the coast and the golden gate bridge, it was nice. moments ago, san francisco, cool 56. patchy low clouds. winds out of the west at 15. here's the view at emeryville where you don't have the fog. instead you get high clouds at 60. san jose, you've got a few high clouds as well. curre

i'm consumer investigator chris chmura. nbc bay area responds next. >>> but first happening now if you want to make sure your thanksgiving feast doesn't go up in smoke, butterball has your back. the company's turkey hotline is now open. operators are standing by to help answer all of your burning questions. about preparing and cooking your thanksgiving bird. you can call 1-800-butterball or text 844877346. the line is open now through christmas eve. this, is why we no longer have to worry flushing too much toilet paper, will back up our system. but dad, rid-x contains billions of enzymes proven to break down even paper to keep your whole septic system healthy. for paper, grease or waste breakdown. use rid-x. >>> welcome back. nbc bay area responds to lots of holiday shopping complaints this time of year. >> consumer investigator chris chmura here to help you avoid some of the potential pitfalls when you're buying gifts this weekend. >>> good morning. after thanks giving last year we heard from dozens of viewers including aa

consumer investigator chris chmura and his team took a closer look. >> good morning. we tell you all the time to carefully review your bills each and every month. nadine chen was doing just that recently. and she discovered sprint was charging her for san francisco 911 taxes on her mobile phone. here is the thing. nadine says she moved out of san francisco more than ten years ago. and the difference added up to close to $1,000 over the years. nadine says she did an online search, found a similar situation solved by the nbc responds team in chicago. so she asked if we could help here in the bay area. right away we asked sprint to take another look and it did, and then sent nadine a check for $978. we asked sprint what happened, but it didn't get back to us. got a problem with your phone bill or anything else, give us a call, it's toll free, 888-996-tips or online at nbcbayarea.com/responds. >> thanks, chris. 4:57 for you right now. >>> coming up here on "today in the bay," vallejo police department's brand new police chief starts on the job today. right out of the gate

i'm consumer investigator cl chris chmura. "nbc bay area responds," next. >>> first happening now, cold weather expected to shatter records across the midwest and east coast. over 200 record lows could be tied or set from today to wednesday. the arctic blast could bring below freezing temperatures to some places. the winter storm is bringing fresh snow to chicago. we'll be right back, after this break. >>> nbc bay area responds to a san francisco woman who wasn't getting anywhere, she says w the dmv. >> she contacted consumer investigator chris chmura and his team for help. >> good morning. jenny maclin has been going back and forth with the dmv since june of last year, when she says she visited an office for a real i.d., which will be required for air travel next october. jenny says she paid $28, but soon discovered her new license had the same expiration date as her old one. she expected her renewal to be pushed back a little. she was right. it turns out the clerk issued a duplicate license instead of doing a full renewal. j

i'm consumer investigator chris chmura, "nbc bay area responds," next. >>> but first, happening now, turkey and russia launched their first joint patrol in northern syria, it's part of the cease-fire, ending a brief turkish offensive against the kurds. military vehicles are moving from the turkish side of the border into the area formally held by kurdish forces and while the u.s. military has withdrawn from the area, u.s. troops are trying to protect the syrian oil fields from isis rebels. a lot more news ahead. it is 4:53. >>> it is 4:56. nbc bay area responds to viewers who feel the state is short-changing them on their beverage deposit. >> consumer investigator chris chmura is here with lots and lots of nickels and times. >> good morning. crv is the deposit you pay on many cans and bottles in california. supposed to get your nickel or dime back when you take your container to a recycler. the problem is more than a thousand have closed since 2013. uday oke in san ramon says no one will take his cans and bottles so he can't get his deposit back but still has to pay crv. >> you're ba

i'm chris chmura, nbc bay area responds and telemundo responde, next. >>> but first, happening now. a deadly earthquake, 5.9 magnitude, strikes in northwestern iran. at least five people are dead, more than 300 injured. several buildings said to be destroyed. also, more than 50 aftershocks have been felt since the initial quake this morning. >>> we'll be right back with more news. it's 4:53. this, is why we no longer have to worry flushing too much toilet paper, will back up our system. but dad, rid-x contains billions of enzymes proven to break down even paper to keep your whole septic system healthy. for paper, grease or waste breakdown. use rid-x. >>> welcome back, everyone. it's 4:55. when you have a consumer problem, nbc bay area responds to your complaints. >> consumer investigator chris chmura is here to share our team's recent success stories. >> good morning. so far this year, we've responded to a little more than 3,000 consumer complaints from viewers just like you. we did the math and that breaks down to about 60 complaints per week. oftentimes, we're able to help make th

i'm consumer investigator chris chmura. "nbc bay area responds," next. >>> but first, happening now, destructive wildfires continue to burn across australia. at least 50 homes are destroyed. 13 firefighters were injured overnight while working to put out those flames. in the meantime in italy, the city of venice dealing with historic flooding. this is the second highest level of water ever recorded there. more than 85% of the city is submerged, and one death is now being reported. much more news after the break. stick around. it's 4:53. i'm truly amazed at the effect that it has on people. thank you, bob! >>> had4:55. nbc bay area responds to a san jose woman with a parking problem. >> she says a business reneged on his agreement to let a group of neighbors park at its lot. consumer investigator chris chmura and his team stepped in to help. >> good morning. martha bell lives in this mobile home park. roadwork over the summer meant they needed to find someplace else to park their cars, so she and her neighbors asked the mana

i'm consumer investigator chris chmura. don't even think about a stem cell shot until you see what we found next. >> and there's more drizzle out here developing. we're tracking your morning forecast and everything you need to know before you step out the door and what's next for the weekend. i'll have that in about 7 minutes. it's been reported that there's a cyberattack on business every 39 seconds. ouch. i don't even want to think about it. comcast business has a solution. we go beyond fast with a cloud-based security system that automatically updates, so you always have the latest protection. phishing. malware. risky sites. it c help block all of that. it's one less thing for us to worry about. automatically protects all the devices on your network. call 1-800-501-6000 today. >>> you may not know, but people with chronic pain are lining iny pay derely for the hope of relief. >> anything to relieve the pain, but that also leads to false promises. spent the past six months investigating claims by a south bay clinic using

i'm chris chmura, nbc bay area responds next. >>> nbc bay area responds to consumer complaints every week of the year, all the time. >> consumer investigators chris chmura is here to share recent wins for our vouriewers. >> we do. we've been busy with fires and power shutoffs but we are trying to get you refunds. 2019 is wrapping up to be our best year on record since january 1st. we've helped viewers like you get back or save more than $1.5 million. that money comes in all different sizes. first, dan was double charged in a restaurant. they refunded him $57.79. out in livermore wes had trouble with an estate tax issue in oregon. $1,745.27. and hiroshi in san francisco said he was billed for a telephone land line he never requested. he received a $70 refund. share your complaints or give us a call. all treats, no tricks. >> excellent. >> see you guys. >> why own when you can lease it? it's an ideal apple may have thinking of having a subscription based service. they would bundle upgrades with services like i-cloud storage t. could mean a constant revenue stream for the company. when

chris chmura started asking questions. if they have a ticket, how can they bump you? >> they can do it. remember a couple years ago a guy got dragged off a line. they said they were going to cut back on that. they did. but that did not stick. new federal data show the number of people involuntarily denied this year, the airlines bumped 13,000 paying customers, and that number is more than all of suspect a play for money here. >> the airline's motivation is pure profit. they're able to sell more tickets. and if a passenger has to be bumped, the passenger is entitled to a small amount of compensation and that's worth it to the airline. >> the airlines blamed a shortage of aircraft but that explanation contradicts the promises they have made to passengers like you. coming up tonight we're going to dig into that and arm you with strategies to help you keep your seat and avoid being bumped. 888-996-tips or online at nbcbayarea.com/responds. join me at 11:00. >>> well the 49ers are celebrating an off the field milestone. 100,000 kids have now gone through the team's outdoor

i'm chris chmura, nbc bay area responds next. here, it all starts with a simple... hello! hi! how can i help? a data plan for everyone. everyone? everyone. let's send to everyone! wifi up there? uhh. sure, why not? how'd he get out?! a camera might figure it out. that was easy! glad i could help. at xfinity, we're here to make life simple. easy. awesome. so come ask, shop, discover at your local xfinity store today. >>> welcome back. nbc bay area responds to a lot of holiday shopping complaints this time of year. >> consumer investigator chris chmura here to help you avoid some of the potential pitfalls if you're buying gifts this weekend. >>> good morning. after thanksgiving last year we heard from dozens of viewers including aaron in walnut creek, jun and dee. all of them had problems with their purchases. a common black friday hassle we've had to tack sl a misconception about the buy one get one free cell phone deals. before you agree to one of those really enticing door busters make sure you read the fine print. sometimes three isn't free isn' free. get the details of cont

i'm chris chmura sitting in for kira klapper. vianey is here with a first look at your microclimate forecast. >> welcome to sunday morning, chris chmura. it's not as foggy yet as it was yesterday but we're seeing gray skies. san francisco temperature 53 degrees. it's cold up through santa rosa. 41 degrees in napa as well. oakland 47. san jose down to 50. concord 47. santa cruz 46. let's look at some of the visibility, yesterday at this hour we were down to a quarter of a mile. today we're down to about two and a half miles up through santa rosa. napa a little less than a mile. today it's going to be a lot warmer. we're talking 78 degrees in livermore, morgan hill 39. you get some 80s napa through ukiah. a little bit of a warming trend. headed into tuesday and wednesday we've got changes ahead, including wind and that will bring elevated fire danger to the bay area. so i will be breaking down the timing of the winds, what you can expect headed into monday, coming up at 7:00 a.m. >> a 30-swing today. >> i know. >> thanks, vianey, a

i'm consumer investigator chris chmura. nbc bay area responds next. >>> nbc bay area responds to a san francisco woman who wasn't getting anywhere with the dmv. >> uh-oh, so she contacted us and our consumer investigator chris chmura. what happened here? >> do you guys have your real id yet? >> we have a year to get it. >> a little less, it's next october 2020. >> right. jenny mac lan knew that. so she went to get one. she told us she was going back and forth with the dmv since june of last year. that's when she says she visited the office for a real id and it did not go exactly as she planned. okay. jenny said she paid $28 but soon discovered that her new license had the same expiration date as her old one. she expected her renewal to be pushed back at least a little. she's going to have to go right back. it turns out the clerk issues a duplicate license instead of doing a renewal. jenny complained but paid an additional $35 just two months later for a proper renewal with extended expiration date. jenny did what everybody

chris chmura says his team had to take a closer look. >> what do i say all the time? i'm a broken record. >> read the fine print. >> we tell you all the time to read your bills each and every week. she discovered sprint was billing her for san francisco's 911 taxes on her mobile phone. here's the thing. nadine is in belmont. she moved out of san francisco more than ten years ago. all right. that difference every single month aedd added up to $970 ove years. she asked if we could help her get nearly $1,000 back. right away we asked sprint to take another look at her case. it did and sent nadine a check for the pull amount, $978. we asked sprint what happened but it didn't get back to us. you know, when your phone bill goes up which it seems like they always do, right? it's not always the phone company raising its rates. federal, state, and local taxes can add up to nearly a quarter of your bill. case and point, starting january 1st, we will call pay a new monthly 911 fee for improvement to that system. don't just gloss over the taxes and fees on your bill, do what nadi

i'm consumer investigator chris chmura. nbc bay area responds, next. that's why there's covered california. we're the only place where you can get financial help to pay for your health insurance. new this year, almost a million people could receive additional financial help from the state to help lower the cost of health insurance... more for those already getting it, and new help for many who haven't gotten help before. so check to see how much you can save. it only takes 5 minutes. to be covered by january 1st, enroll by december 15th. the amount of student loan debt i have, i'm embarrassed to even say. we just decided we didn't want debt any longer. ♪ i didn't realize how easy investing could be. i'm picking companies that i believe in. ♪ i think sofi money is amazing. ♪ thank you sofi. sofi thank you, we love you. ♪ >>> nbc bay area responds to a san jose couple who waited months for their new car to be delivered. >> they say when it arrived, the price was higher than what the dealer had promised. that doesn't seem fair. so they asked our c

i'm consumer investigator chris chmura. nbc bay area responds next. beyond the routine checkups. beyond the not-so-routine cases. comcast business is helping doctors provide care in whole new ways. all working with a new generation of technologies powered by our gig-speed network. because beyond technology... there is human ingenuity. every day, comcast business is helping businesses go beyond the expected. to do the extraordinary. take your business beyond. >>> welcome back. 24 the issue next year launching a sports betting. the supreme court recently opened up sports gambling to states outside of nevada, but its fclea the state legislature is considering a similar ballot measure. >>> san francisco families may soon be eligible for fremontly supply of diapers. the city's human services agency just announcing it is expanding the program. the service already available for residents with children under 3 years old who participate in cal works. it will make san francisco the first county in the nation to provide free diapers. >> that will help out a lot of people. >>> 6:25. perhaps

i'm consumer investigator chris chmura. nbc bay area responds, next. >>> nbc bay area response to a san jose woman with an unusual problem. >> she says the business reneged on its agreement to let a group of neighbors park in its lot. chris chmura stepped in to help. >> martha bell lives in this mobile home park. well, roadwork over the summer mean td some place e s and her neighbors ask the manager of this target across the street if they could park their cars in the parking lot overnight for a few days. she says the manager agreed. but the first night they were parked there, everyone's cars got towed. gone. martha says the target manager said there was a miscommunication with the tow company and agreed to cover the tow bills. but she says that didn't happen. so she turned to us. we asked target what happened. it investigated and a few weeks later, it told us we apologize for any confusion caused by the situation. additionally we have reimbursed towing fees for those who were impacted. martha says that came to $1880 for ev

chris chmura is here to share the recent success for viewers. you are gist piling up the successes. >> more evidence it is friday. we're here to talk about the recount. let's talk about the numbers so far this year we have responded to more than 3,000 cases. it is 300le. that is two days in a row the touchscreen doesn't want to cooperate with me. do you know where i could file a complaint. and 3,000 breaks down to about of our recent recent wins here. we start off with the nbc team and nancy m about trouble with a mattress delivery and we put it to bed and got nancy $210.05 and telemundo is doing the same thing with arlen fernandez. and her team just helped out gloria in fremont with a money wiring mishap and gloria said $2,000 was missing and arlen and her team tracked down every penny. we like to help you too. call us any time in english at 888-996-tips or in spanish 844-408-4848. my weekend will be spent dealing with the touchscreen. >> you were out there cleaning it before you went on and still not working. >> i don't know. >> good luck when

i'm consumer investigator chris chmura. nbc bay area responds, next. ♪ hey. hey. you must be steven's phone. now you can take control of your home wifi and get a notification the instant someone new joins your network... only with xfinity xfi. download the xfi app today. >>> it is the little things that add up, especially when it comes to money. when you buy a bottle of water or a can of coke, you pay a deposit, but these days it's harder to get your money back. >> well, tonight nbc bay area responds to viewers who feel the state is short-changing them and you too a nickel or dime at a time. they turn to consumer investigator chris chmura for help exposing a big problem with recycling. >> reporter: families tell us they can't turn in their bottles and cans anymore. statewide they are missing out on hundreds of millions of dollars that the state gets to keep. that's not the only problem. we found lots of places that are supposed to pay you back, by law simply won't. >> freedom is on the march. >> reporter: ronald reagan was president when california redemption valu

i'm chris chmura. nbc bay area responds, next. ok, network inspection. -ok. connected to wifi, protected from threats. thermostat - connected, protected. speaker, space vacuum... [ whispering ] connected, protected. shh. eh, this is not connected or protected. but, that's a family heirloom. and, it's a family security breach. it's gotta go. with xfinity xfi, if it's connected, it's protected. pull the truck around. simple. easy. awesome. get more out of your in-home wifi experience with xfinity internet and ask about enhanced network security for all your connected devices. click, call or visit a store today. >>> 6:24 right now. nbc bay area responds to a san jose woman whose washer and drier left her hung out to dry. >> when she tried to get them replaced she says the store asked her to pay extra for essential parts. chris chmura is here to explain. >> good morning, debbie fish bought her washer and drier as a set at sears. she paid extra for the master protection plan, and she ended up needing that. the washer quick working. after several attempts to fix it

i'm consumer investigator chris chmura. as 2019 draws to a close, we're wrapping up our most successful year to date helping consumers like you. so far this year, we've helped you get back more than $1.5 million. tonight, some of those success stories and our consumer investigations. we begin with the story about simple interest. it gets a little complicated. we're talking about the north bay fires, where 2 years after those blazes many homes are still under construction. well, some homeowners told us mortgage companies aror they need every penny to get back on their feet.

consumer investigator chris chmura and his team stepped in to help. >> good morning. martha bell lives in this mobile home park. roadwork over the summer meant they needed to find someplace else to park their cars, so she and her neighbors asked the manager of this target across the street if they could park their cars in the parking lot overnight for a few days. she says the manager agreed. but the first night they were parked there, everyone's cars got towed. gone. martha says the target manager says there was a miscommunication with the tow company and agreed to cover the tow bills but she says that didn't happen so she turned to us. we asked target what happened. it investigated and a few weeks later, it told us "we apologize for any confusion caused by this situation. additionally, we have reimbursed the towing fees for those who were impacted." martha says that came to $1,880 for everyone. we're glad target stepped up and covered those expensive towing fees. got a consumer complaint? call us any time, 888-996-tips or visit nbcbayarea.com/responds. >> thanks, chr

i'm consumer investigator chris chmura. "nbc bay area responds" next. >>> video of a barn fire at a wildlife park in ohio, at least ten animals were killed. the park shared it was devastated by the loss and will be closed toot. at least four antelopes, three giraffes and three hogs died in the fire. the fire started last night. this park is about a half hour outside of sandusky, ohio. the calls of the fire remains under investigation. >>> and in texas, more than 50,000 people remain under evacuation more than two days after several explosions at a south texty chtexas chemical pl. the fire is about an hour east of houston at a plant. crews are working on putting it out. on wednesday the explosion hurt three workers and was strong enough to blow windows of homes miles away. in just a few hours, jefferson county officials will give residents an update on when they can return to their homes. many people say they just want answers. >> we honestly don't know when we're going to hear back to see if it's going to get worse or if it

i'm consumer investigator chris chmura. "nbc bay area responds," next. my parents never taught me anything about managing money. the amount of student loan debt i have, i'm embarrassed to even say. we just decided we didn't want debt any longer. ♪ i didn't realize how easy investing could be. i'm picking companies that i believe in. ♪ i think sofi money is amazing. ♪ thank you sofi. sofi thank you, we love you. ♪ >>> welcome back everyone. it is 6:24. striking back at car break-ins. police in san francisco are dealing with 70 car break-ins a day, many of them oftentimes captured on video. now the city has a strike force uniting the chp, police and sheriff's departments, and the strike force is monitoring neighborhood hot spots and shopping areas this holiday season. >> people will be shopping. they will be going around our city and we want to make sure we're doing everything we can to keep them safe in their place and in their property. >> be on the lookout. the crackdown will last 60 days. >>> new nbc bay area responds to viewers who feel the st

i'm consumer investigator chris chmura, "nbc bay area responds," next. jooirnlgs >>> our team is always on social media, look at the photo kris sanchez shared of her dog on instagram. follow kris on instagram. you're watching "today in the bay." beyond the routine checkups. beyond the not-so-routine cases. comcast business is helping doctors provide care in whole new ways. all working with a new generation of technologies powered by our gig-speed network. because beyond technology... there is human ingenuity. every day, comcast business is helping businesses go beyond the expected. to do the extraordinary. take your business beyond. >>> welcome back, everyone. it is 6:24. >>> nbc bay area responds to a san francisco woman who wasn't getting anywhere, she says w the dmv. >> she contacted consumer investigator chris chmura and his team for help. >> good morning. jenny maclin has been going back and forth with the dmv since june of last year, when she says she visited an office for a real i.d., which will be required for air travel next october. jenny says

i'm consumer investigator chris chmura. "nbc bay area responds" next. >>> but first, happening now, a collapsed drain is causing more than traffic delays along a california freeway and a problem if you're headed to palm springs. a mudslide is adding to traffic backups on the 10 in the redlands. video shows the collapsed portion of the road, shows the damage done along with a massive traffic backup. cal trans crews are repairing the damaged freeway. no word yet how long it will take to repair it. we'll be back after this. - [host] introducing the drinkworks home bar by keurig, designed to deliver bar-quality cocktails freshly made at the push drinkworkof a button.y keurig, drinkworks solves the challenge of making complex cocktails in your home. the drink maker uses drinkworks pods, with real ingredients and natural flavors, for perfectly balanced cocktails every time. with over two dozen drinks to choose from, there's something for everyone. no bottles, no measuring, no mess. pick your drink, insert the pod, and with the pu

chris chmura stepped in to do heavy lifting. >> back in 2012 zora had a monthly membership to a gym. her job sent her overseas. she sent in paperwork to cancel the gym. she recently realized she had been payin the past seven total of 5 grand without setting foot inside. apparently the form was for a suspension not a cancellation. we reached out to the manager who asked us to reconnect her with zora to work things out and they did. zora got a check for $5,000. that's good money. check your auto pay bills every month. we've heard from dozens of viewers in situations like zora's. it's a mess. getting your money back after the fact can be a hassle. if that's happened to you, let us know. we're up to the challenge. 888-996-tips or visit nbcbayarea.com/responds. >> okay chris, thank you. >>> take a look. the wait is almost over. tesla will unveil its new electric pick up truck. down in l.a. is the unveiling. it's going to happen november 21st. the cyber truck has a h stopping dezooin with better utility for the ford f150 and superior performance to a porsche 911. the truck will seat six an

. >> chris chmura has a little known fact about battling with your doctors. >> people make mistakes and that includes doctors. you might be surprised to learn that california law does not require doctors to carry malpractice insurance. same goes for dentists. the office or hospital where they work might require malpractice insurance, but the state does not. you have a right to ask your doctor if he or she carries malpractice insurance. if you don't like the answer, you can find another doctor. call us with your consumer complaints, 888-996-tips or online at nbcbayarea.com/responds. >> thank you, chris. >>> this might be the best story of the night. a college kid trying to make extra cash ran into problems with krispy kreme. jason gonzalez is his name. he's a student in minnesota erwhis one in the state next door in iowa. so, gonzalez decided to drive to iowa, pick up doughnuts -- >> that's capitalism. >> -- come back to minnesota and sell them. >> we had a huge tournament and me being a krispy kreme fanatic, i knew there was a krispy kreme in iowa. i said if you want krispy kremes let m

i'm chris chmura, nbc bay area responds next. he could've just been the middm. but mike bloomberg became the guy who did good. after building a business that created thousands of jobs he took charge of a city still reeling from 9/11 a three-term mayor who helped bring it back from the ashes bringing jobs and thousands of affordable housing units with it. after witnessing the terrible toll of gun violence... he helped create a movement to protect families across america. and stood up to the coal lobby and this administration to protect this planet from climate change. and now, he's taking on... him. to rebuild a country and restore faith in the dream that defines us. where the wealthy will pay more in taxes and the middle class get their fair share. everyone without health insurance can get it and everyone who likes theirs keep it. and where jobs won't just help you get by, but get ahead. and on all those things mike blomberg intends to make good. jobs creator. leader. problem solver. mike bloomberg for president. i'm mike bloomberg and i approve this message. qu

chris chmura and hiseporr: good. back in 2012 zoreh had a monthly membership at a city owned gym. her job sent her overseas. so she filled out the paperwork to cancel the membership. she recently realized she's still been paying for the gym the past seven years. a total of $5,000 without ever setting foot inside. apparently the form she filled out was for a temporary suspension not a full cancellation. zoreh says she hit a wall trying to get her money back and turned to us for help. we reached out to the manager who asked us to reconnect her with zoreh to work things out. several weeks later she got a check for $5,000. that's good money. another great reminder to check your auto pay bills every single month. we've heard from dozens of viewers in situations just likee getting your money back after the fact can be a hassle if that's happened to you let us know. we're up for the challenge. >> thanks, chris. >>> 6:27. still ahead this morning, a very foggy start. look outside here at san rafael. you can barely see from our skycam there. the commute as kari updates us on the forecast.

. >> consumer investigator chris chmura is here with a preview of a six month investigation his team will have tonight. you're fired up about this. >> let me get you to the bottom line. stem cell shots are not a yet y clinics all over the place charging deerly for them. we talked with two patients who paid cash for stem cell injections. they now feel they wasted more than $10,000 each. >> i got nothing for my money. i got nothing. >> i cannot tell you any relief that i received. >> some regulators call the treatments bogus and hype. so, why are hundreds of clinics still open for business? tonight at question whether theif you haveo share, please let us know. give us a call 888-996-tips or visit online at nbcbayarea.com/responds. >> i can't wait. >> looking forward to it. >> motorola is bringing back one of its classic phones. the razor. they're back with upgrades of course and a price tag of $1,500. the new razor looks like a flip phone but has full smartphone display. you can pre-order them beginning december 26th. >>> well breaking tradition for prince harry and meghan markle and b

i'm consumer investigator chris chmura. nbc bay area responds, next. for as long as the law allows? chesa boudin said he wouldn't seek maximum sentences as district attorney, even for murder. we are a progressive city, but letting violent criminals off early endangers everyone. ad paid for by san francisco police officers association. not authorized by a candidate or committee controlled by a candidate. disclosures at sfethics.org. >>> nbc bay area responds and the state of california, deposits. >> lost nickels and dimes. chris, information we didn't even know. >> talk about crv. look on the cans and bottles. redemption value on them. you're supposed to get the nickel and dime that you pay at the store. you're supposed to get that back when you take your container to a recycler. more than a thousand recyclers have closed since 2013. a guy like him in san ramon says no one nearby will take his cans and bottles, so he can't get his deposit back. >> you're basically robbing me saying i'm going to give you this money back and turning around and saying, sorry, you can't do that. >> where

chris chmura joins us with answers. >> debbie fish bout her washer and dryer as a set as sears. she paid extra for the master protection plan. the washer quit working. after several attempts to fix it, sears agreed to replace both the washer and the dryer since they were a set. but debbie says sears charged her for sales tax, a new set of floor stands, and hoses and connecters used for hook ups. so, debbie turned to us. we asked sears to take another look. a spokesperson told us the agreement only covers the appliance, not the accessories. sears threw in the accessories anyway after talking to us and debbie agreed to pay the sales tax. we helped save her about $100. 888-996-tips or online at nbcbayarea.com/responds. >> thank you chris. hundred bucks back, that helps. >>> as we mentioned earlier in the news cast, it's our annual food drive. >> we are partnering with safeway and our own jessica aguirre is live at the safeway in walnut creek on the details on how you can help, hi, jessica. >> hi. help really is the key. for us to pull this off along with safeway, we need help too.

consumer investigator chris chmura talked to patients, doctors and regulators who have concerns about this clinic and hundreds of others like it nationwide. >> reporter: stem cells are microscopic and potentially huge all at the same time. researchers are in labs every day trying to figure out if stem cells can regenerate cartilage or muscle. that's not proven, and yet many clinics are already offering treatments. some say they're too early, too risky and too expensive. >> i have all kinds of stuff here. >> reporter: marilyn kerchoff is in pain. >> i wanted to fix all of that so i didn't feel like i was 80 years old, you know. >> reporter: this chiropractor's ad spoke to her. advanced health center in san jose offered relief using stem cells. >> 80% chance of success. that sounds really good. so i signed that contract for almost $13,000. >> reporter: she got four shots, two in her hips, two in her shoulders for her $13,000. but -- >> i got nothing for my money. i got nothing. >> reporter: marilyn's sister barbara got the stem cell treatment too, same clinic, say money, same result. >>

even though it started with a simple parking problem consumer investigator chris chmura explains. >> reporter: kira, good morning. we are talking nearly $5,000 for one car being towed. this story shows you just how wrong a parking era can go. nancy wants to keep her real name private but she wants you to learn from her mistake. she blocked a driveway one night and got towed but the tow yard wouldn't let her get her car back for two months charging her a hefty storage fee the entire time. >> i think around like $90 a day and in total we had to pay $4,800. >> so why the long delay? it's a really interesting story with a lesson for everyone. tonight after the 49ers game, we investigate, why storage for a towed car can cost more than people's monthly rent and you will see that where you live makes a big difference in what you'll pay. if you have a towing trouble story to share please visit nbcbayarea.com/responds or call us 888-996-tips. i will see you again tonight around 9:00 after the 49ers game. >> we will stay tuned to see you then, kris. thanks. >>> in other news new this morning a

and at 6:25 chris chmura has shopping advice ahead of black friday. >> so everybody overeats on thanksgiving but there is that suggestion you could serve up some type of nutritious food. >> baylor experts recommend sauteed green beans instead of casseroles high in fat and sugar. if you want to skip the gravy, dry herbs to increase the flavor and try using apple sauce instead of oil when baking desserts. did you notice i just kept reading through your editorial comments. >> experts recommend that. yeah, pass the gravy. >> who really does that? it's one day a year. come on. lastly, after you eat, choose a walk instead of a nap. >> according to those baylor experts you know will be on the couch. they're saying walking for 15 to 20 minutes helps maintains the body's glucose response. walking before dinner okay, too. but they say don't overindulge in food and alcohol later in the day. whatever, baylor. >>> one of the largest foreign visa programs. a seven-month-long probe into the visa program. >> stephen stock reports that the team found loopholes in the program that have allowed potential fraud

chmura and arlen fernandez as well as great folks looking out toward the south bay, traffic is flowing smoothly. an earlier crash reported at baskin for south 10. may be a disabled vehicle in the same area area or another report of activity. slowing and a recovery for south 680. the earlier crash involving a couch in the roadway that couch reportedly removed and so is the crash from the chp report. we're still watching because that initially set off the slowing we typically see through that stretch of the tri-valley. the rest of the bay shows a smooth drive toward the bay bridge toll plaza, we are seeing slowing at the toll plaza and the metering lights turned on at 5:15, the new normal but nicer out of richmond toward san rafael. >> all right. so it's monday, and we're looking forward to the weekend. >> but we have to get through the rain and thanksgiving. >> right, and it's really our weekend starts on thursday for a lot of people, and so if you're going to be traveling, you want to know about the forecast this week. huge changes ahead, and we do still have the high fire danger today

chmu chmura. nbc bay area responds and telemundo responde, next. welcome to the carnival 30 minute tour. hey, shaq. it's a 30 second tour. no man it's like... now it's 26. welcome aboard. ocean! skyride. mini golf. relax! relax! relax! you take this man to be your husband? i do. married. no time for basketball. pool. carnival. choose fun. ♪ ♪ ♪ if you're living with a condition, kaiser permanente's integrated care team will help you get through life without missing a beat. kaiser permanente. thrive. >>> 6:24 for you right now. it may sound like an unlikely trio, but nancy pelosi, richard gere, and the sister of dalai lama are expected to be in san francisco tonight. >> gere is expected to moderate a discussion between the house speaker and dalai lama's sister. gere is a practicing buddhist and chairman of the international campaign for the region. >>> 6:24 right explain our recent success for ourtle m 3,000 consumer complaints from viewers just like you. we did the math and that breaks down