this is rukaya yusuf, who came to britain as a refugee when she was 1a. she has struggled to adapt, was bullied at school, but she ended up doing an outward bound course that changed her life. rukaya was invited to give a speech about it at buckingham palace in front of prince philip. he was patron of the outward bound trust. he made me feel so comfortable. he was so kind. and while we were talking, other people were queuing behind us. i remember him saying to me, "you see, all those people are waiting for you. you should be so proud of your achievements." and i said, "oh, thank you so much." and he said, "mm—hm. be careful with these big people!" you know? "they might want to take every single part of you. make sure you leave a big part for yourself. " he made me feel special by him saying that, he made me feel valued, you know. he took my confidence from being, let's say, two level to ten. it feels good for someone to cherish your achievement and say to you on your face, that well done. well done means a lot. it means a lot. three small acts of kindne