for hours on ticketmaster to buy pre sale concert tickets. the brakes have been slammed on all ticket sales will do you have tickets yet? too soon, andrew? sorry as of this morning if you'd like to 100 level tickets to tailor saturday show in las vegas, it will cost you a casual 120,000. and dollars each on stubhub. fans in a total tailspin following the latest news that ticketmaster won't be offering any tickets at all to the general public. diamonds form under pressure. ticketmaster is especially bejeweled this morning, the whole place. live event site under pressure yet again after scrapping plans sft tour tickets to the general public at all ticketmaster tweeting due to extraordinarily high. ticket inventory to meet that demand. tomorrow's public on sale for taylor swift, the errors tour has been canceled. no tell me right now, this is a joke. i literally feel like i'm about to burst into tears right now. it's baffling that they could have screwed it up this badly. the ceo of liberty media live nation's largest shareholder, appeared on cn

a spokesperson for ticketmaster, telling abc news. millions of fans registered for taylor swift's eras verified fan pre sale with demand more than twice the number of tickets available. then on top of that millions more showed up to try to buy. but for some tuesday snafu is indicative of a bigger problem. congresswoman alexandria ocasio cortez tweeting daily reminder that ticketmaster is a monopoly . its merger with live nation should never have been approved and they need to be reined in. break them up. just last year, five members of congress signed a letter urging president biden to launch an investigation into the live nation ticketmaster merger, which they say strangled competition in live entertainment ticketing and continues to harm consumers. but now this morning resale sites like stubhub have tickets listed at much higher prices00. help ar telling us we thank ever thratients as we continue to work through the biggest on sale in history and a small silver learning for swifty's taylor scored four grammy nominations tuesday morn

ticketmaster is now invading the resale markets, right? they have this monopoly in primary ticketing and now they're moving and leveraging over into resale. they also have policies that really make it hard for the resale markets to function well and to deliver the benefits that resale markets do they engage in hold backs? they don't release all the tickets so crisis bike right away. they interfere with ticket transferability. you can't get into the venue because you needed a revolving barcode so they are actively working to undermine the functioning of the resale markets which then unfortunately creates bad optics for the resale markets. that you know the scalpers whatever you would call them or bots or whoever's buying up those tickets in the first few seconds. why does it seem like they're able to get in so much more so than real people. yeah, and that that's a good real that's a big problem. and and that's why we need legislation to set some rules of the road for ticket transferability and the functioning of of resale markets and transp

what what went wrong here with ticketmaster's rollout? yeah i mean, it's what it seems to be, is that they had far more people who wanted to go to this tour than pretty much ever in their history. when it comes to the website, they said that a record number of people had signed up to be these verified fans, which are kind of a way to guarantee that they're not bots, right. they're not these computer programs that people used to buy a bunch of tickets that they can then turn around and sell for a hefty premium. and this apparently, this whole idea worked. but so many people showed up and then on top of that, ticketmaster says that a large number of bots right? these computer programs tried to get tickets anyway, as well as people who didn't have the verified codes, and as a result, the whole system kind of fell apart. now that is that it's saying it fell apart is not exactly fair, because apparently some two million people did get tickets and now ticketmaster says that it's run out of pretty much a lot of their tickets. so clearly, people

however delicate ticketmaster progress is more fun to look at ticketmaster what happened to taylor swift. it's funny. think about two parallels here. voting in arizona crashed. ticketmaster crash the system crash maybe we should go back to paper ballots and paper tickets. i remember the date when we stood in line to buy tickets. there is no super fan they got the edge of the better tickets. we camped out stood in line and got her tickets request to celica surprise but it was not a surprise of the arizona bone inc. is not a surprise taylor swift tickets where they should have planned for this. >> these convenience fees to go away. by the way it is not convenient, everything you have to do these days has to be a ticketmaster app. but what happens when you get there get to show your ticket and the dang app is not working? i sit going like this. >> you have to pay. >> ticketmaster has been under surveillance by the department of justice not surveillance but they have had x not hunter biden but ticketmaster. >> 's 2010. now these new investigations have started. but i look at ticketmaster and

now, some fans are not only man at ticketmaster. they're also upset with taylor swift, who's not yet responded to the ticket. chaos. we'll be following the side we'll be right back after the break. jim mansfield: my job was more important to me than my family, and i started drinking a lot, staying out of town. it took a toll on me. dr. charles stanley: you may be as low as the prodigal, but you are not hopelessly, helplessly lost if you will listen to what i'm about to say. jim: sitting on that couch, watching that sermon, something had happened to us. i'm talking about the joy and love in our hearts. i want more of that. >> 4.54 getting close to 05:00am. and if you're heading out early this morning, you're going pretty well out there on those roads as well as what mother nature is offering up this friday. just back to the cold weather. that's something that we've gotten used to so far this week. so these numbers at this point no longer a surprise to any of us nevado and napa. 37 right now saying heroes that you're the cool. 36 free

john: ticketmaster points out the taylor swift tour is not being promoted by live nation. it is being promoted by a competitor. . what do you say to that? diana: think that is important to realize that taylor swift herself has a lot of market power. all we ever hear about are the big artists like the springsteen's and the swift's, close have a -- those artists have a lot of bargaining power. we should be more worried about the smaller artists, the smaller bands that don't have that bargaining power who have to deal with live nation ticketmaster. they don't have many choices in the marketplace. they are forced into this relationship, and suffer as a result of it. john: does that shape or warp the live content market industry and affect smaller groups? diana: i think it does. when we look at the harms from the monopoly that life mate - live nation ticketmaster has, we have to look at everything from the artist end of the spectrum, all the way through those smaller businesses that struggle to survive in artist management, concert promotion, the smaller venues, all the way dow

ticketmaster's policies inde the resale morris -- resale market and affect competition. john: when the obama justice department approved this merger, they put restrictions on it, they said there was aonsent decree that they had operated under. is there enough oversight to make sure they are not violating their agreement? diana: that is hard stuff to monitor. monitoring from the outside how a company is doing its business, whether they are violating the conditions is really difficult. when the justice department came in a couple years ago and extended those ineffective conditions, that was a real failure of antitrust enforcement. what we need is stronger antitrust enforcement in the space to create the compass and that the murder -- that the merger wiped out. john: diana moss, thank you very much. diana: thank you. ♪ judy: for the first time in half a century, nasa is starting to make its way back to a moon landing. overnight, the artemis rocket was finally able to launch after prior delays, sending an unmanned capsule around the moon. an actual lunar landing won't happ

the agreement that ticketmaster would play by the rules. we're going to see, there's a place, as you mentioned, beginning this. there's an investigation that is happening now, with the department of justice. you heard amy klobuchar weigh in. she is a senator who ran for president, from minnesota. she sits on a subcommittee dealing with the anti-competitive practices. we've seen alexandria weigh in on the issue, saying the merger should not have happened in the first place. and finally, you're going to see state attorneys general from throughout the country weighing in, what that might mean for the future, could be a breaking up of the livenation/ticketmaster monopoly, so people aren't so upset about this. you need competition in the market if this going to work. and to date, because they have a monopoly, you don't see the competition. >> yeah. it's just like the death star hanging over much of the concert industry. and i mean, you know, people just want to see a show. it's obvious, that people are getting fleeced. you buy the tickets and th

how big of an influence is ticketmaster? >> every time you say ticketmaster, i just hear the star wars imperial death march the employing in my head. biggest ticket master. i mean, they have a monopoly. for all intents and purposes. and unfortunately, they abuse it. they abuse the fans. they abuse the artists, except for the very large artists. and they need to be reformed. they need to be broken up. for me personally, when you come to see my show, there will be a brother outside going, you need a ticket? i am old school. [laughter] no bar codes. no app on your phone. >> daniel, question to you about this. what are your thoughts about this, artist or ticketmaster? >> there are just so many entities that need to be broken up. it just drives me insane that this is the one that our lawmakers are taking on because of taylor swift and her and normal sane. i mean, how quickly the justice department moves when it's for taylor swift, but when i'm waiting on my democracy, my freedom, it seems to be taking a long time and i am told to

. >>> plus, we are all talking about ticketmaster. sales are canceled for taylor swift's upcoming tour. the promoters operations are coming under fire. but first, let's get straight to this morning's top stories. theranos founder elizabeth holmes will be sentenced in federal court. she is facing up to 20 years for defrauding patients and investors in her failed blood testing startup . her lawyers are trying for a lighter sentence. they have submitted more than 100 letters of support from family and friends. her sentencing hearing begins an hour from now in san jose. >>> twitter is reportedly dealing with a mass exodus of workers. multiple reports say hundreds of employees have resigned. it comes after owner elon musk gave him an ultimatum to be part of the new, quote, hard-core twitter 2.0, or receive three months severance. >>> the state will roll back some wildfire resources as we get out of wildfire season. governor newsom made the announcement in napa. he also highlighted the bigger budget to fight fires, a $600 million increase.

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still silent, even after ticketmaster put a stop to sales for her new tour. who is more unhappy, her fans or congress? we begin with what the white house has to say about the president's alleged involvement in his son hunter's business deals. kevin corke's live in the nation's capital with more. >> good evening. some have suggested that an investigation by congressional lawmakers into the biden business dealings in general and hunter biden's laptop in particular is nothing more than political revenge run amok. but for republicans on capitol hill, this is about national security, the rule of law, and answering the question, is the president of the united states compromised? if the answer is yes, they argue, then the big guy, as joe biden is often referred to in several emails on the laptop, needs to be impeached. full stop. >> the bidens became millionaires by offering access to the family. this is an investigation of joe biden. the president of the united states when he lied to the american people about his knowledge and participation in his families internat

ticketmaster does have dominant share, 70% to 80% depending on which estimate you look at. when ticketmaster and live nation merged there were concerned back then, i think it was 2010, about whether this would create monopoly and anti-competitive behavior. what you have with that merger essentially is you have the ticket sellers, ticketmaster, you have the venues, the promoters. >>er the artists. >> by the way, the artists all represented under the umbrella. i think where it starts to get anti-competitive at least from a legal sense is are they using that dominant market share to also perform or participate in an anti-competitive way to then charge higher fees? i think that legally is maybe why the bar is so high. >> there are some lawmakers i'm sure would like to look into it. ilhan omar, congresswoman ocasio-cortez and new jersey congressman bill parcel has been watching ticketmaster. this is a dynamic pricing scheme following the sales of bruce springsteen's 2023 tour. something may happen from this. >> certain lawmakers would certainly like it. the important thing i thi

ah, ah, ticketmaster isn't swift enough for taylor lovers. calls to regulate the ticket sales giant are growing louder after a botched pre sell event angered taylor swift founds. also coming up. retail sales rise unexpectedly in the us, but worries about one major retailer or keeping investors hopes in check. we'll get the low down from wall street and with the world's powerful convening at the g. 20 summit and bali people in indonesia are trying to bring pollution from the local mining industry into the spotlight. i'm christy plants and this is dw business in berlin. there have been new calls in the u. s. to regulate ticketmaster after the events ticket seller suffered some high profile problems. ticket sales for taylor swift's highly anticipated 50 to date u. s. concert tour or plague by issues as computer systems collapsed under the unprecedented demand. some of the tickets that could be bought were then put up for resale for more than $20000.00. taken master controls more than 80 percent of the ticket market and its acquisition of the eve

ticketmaster is especially the jeweled this morning. the whole place. live event site under pressure yet again after scrapping plans to sell t swift tour tickets to the general public at all ticketmaster tweeting due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand. tomorrow's public on sale for taylor swift, the errors tour. has been canceled. no tell me right now, this is a joke. i literally feel like i'm about to burst into tears right now. it's baffling that they could have screwed it up this badly. the ceo of liberty media live nation's largest shareholder, appeared on cnbc's squawk on the street on thursday. the site was supposed to be opened up for 1.5 million verified taylor swift fans. we had 14 million people hit the site, including bots, another story which are not supposed to be there, we could have filled 900 stadiums. in other words, taylor would have to play a stadium show every single night for the next 2.5 years to meet that demand. think about me. fallout for ticketmas

ticketmaster sense. it's impossible for everyone to get tickets but admits they can do more to improve the experience of fans. texas republican senator ted cruz agrees monopolies. our problem. >> but those democrats need to focus on the one's really hurting americans like in big tech. >> they don't care at all about those monopolies in the harms. it's doing because it benefits them politically reporting in washington. i'm basil, john. >> today, the california public interest research group held its 37th edition of trouble in toy land as they call it. they focused on recalled toys and counterfeit toys. the continue to infiltrate retailers shelves. these are some of the toys that don't meet standards. they could have parts that can easily be removed or fall off and a little kids can eat the more some of these toys could violate children's privacy. these toys are easily counterfeited. they say. people to watch out for all of these on your screen. the toys are purchased in sometimes purchased by shoppers. su

i have to get college tickets on ticketmaster. every concert, on ticketmaster. they're not up to the task. her fans won't let them forget about this. >> kayleigh, there's so many existing parameters in this industry that a lot of people that just want to see their favorite artist play are not privy too. that's why it's difficult. how is it that the cheapest secondary ticket was $800? why is it that a 12-year-old kid needs to pay $400 on ticketmaster to see taylor swift? it's not right and seems to be robust. >> it's ridiculous. you have aoc saying break up ticketmaster. the tennessee attorney general saying contact my office if you've been a part of this. i want to point out the heritage foundation. they tweeted about this. ticketmaster nearly crashed after selling two million tickets for taylor swift's tour. 2.7 million illegals were apprehended in the u.s. in 2022. guess what is getting the investigation? >> no, i do -- that deserved to be politicized. you're saying your family loves taylor swift? >> yes. as a mother i love her and also as a fan i love her. sh

. >>> swifties listen up, it is taylor swift versus ticketmaster. what the singer is saying about fans on that site. >>> theranos founder elizabeth holmes just sentenced to 11 years in prison. she had claims about her company's blood testing tech it nothing. she raised just shy of $1 billion. holmes claimed the technology had the ability to perform hundreds of tests with a few drops of blood. the problem is it didn't work. holmes faced about 20 years. her attorneys asked for 18 months due to her pregnancy. it's unclear when she's due to have the baby, but holmes has been ordered to report to prison april 7 of next year and the 38-year-old is expected to appeal the verdict. in the courtroom today, ramirez is tweeting about what he saw and will have more on the sentencing and reaction ahead at 5:00. >>> today, the feds wrapped up the criminal probes into former president donald trump with news a special counsel will take the lead in those investigations. skyler henry has more from the white house. >> reporter: u.s. attorney general merrick garland ann

in an instagram post, blaming ticketmaster for a rocky rollout. and why fans had hard times getting those tickets. now fans, lawmakers and authorities are calling for ticketmaster to be investigated, criticizing the company's control of the live music industry. joining me now to talk more about that is diana moss who is president of the american antitrust institute. good morning to you. and thank you very much for joining us. >> good morning. >> it is hard to overstate how infuriated fans of taylor swift are to this. but there is no question that politics are now starting to get involved and tennessee's jonathan skavetti is going to look into whether consumer protection laws were violated after the ticket sale. are these issues that can be addressed at a state level, do you think? >> i think they are. i think we're in a moment here where the museic power has appreciated the monopoly. this goes back ten years to the merger in 2010 which was really a failure of event trust enforcement who has let that through. now, we're doing a lot of damage contro

ticketmaster blamed the tech issues on overwhelming demand. after millions preregistered scene it's the insurer said ticketmaster and live nation which merged control roughly 70% of ticket sales for live events . particularly this is an example of what happens when you don't have enough competition right service fees, which a lot of people were frustrated. what are those service fees paying for the websites not working, and then also the idea that they have to go through ticketmaster right? there was no alternatives out there other than to pay thousands of dollars on top of the normal ticket price now, tennessee's attorney general announced a consumer protection team will investigate if any laws were broken. even the white house appeared to weigh in on the issue. tweeting they are cracking down on processing fees on concert tickets. taylor's fans tell me despite the headache, there's no bad blood. have been a fan kind of throughout all the areas all the albums. taylor swift is scheduled to perform at levi stadium two nights in july. reporting

everyone else is at the mercy of ticketmaster. but the spring scenes and taylor swift's of the world they actually have leverage with pricing, they have leverage with then you, and concert locations, they have leverage with something called hold facts, which are the number of tickets that are literally held back for vips, and platinum credit card numbers, that don't go and are made available for on sales that general public, and so, if she were able to get together with the other a list stars, that currently used took a master, and basically say, we are done with you until you change your ways i think that would housing the impact. >> we're gonna have to watch and see how this will things plays out, james, so great to talk to. coming up next, a big day at the white house. something different happening there today. it is wedding day. we are going to tell you who in the invited to the very special affair, that cameras are not allowed into. and if the new special counsel -- council advice prosecuting donald trump, an ex guest has a,

. ♪ ♪ ♪ >> garrett: cbs' lilia luciano with what the pop star is saying about the ticketmaster disaster. and "on the road." cbs' steve hartman gets a lesson in kindness from a 12-year-old. this is the "cbs evening news" with norah o'donnell, reporting from the nation's capital. >> garrett: good evening to our viewers in the west, thank you for joining us. i'm major garrett in for norah. tonight we begin with big developments in the criminal investigations into former president donald trump. attorney general merrick garland today appointed a special counsel to take the lead. jack smith has a long history with the department of justice, and is the former chief prosecutor for the special court in the hague, which investigates and prosecutes war crimes. he will now oversee the probe into the january 6 insurrection and trump's efforts to overturn the 2020 election, as well as the investigation into the former president's handling of classified documents found at mar-a-lago. the appointment comes just three days after trump announced his 2024 candidacy for the white house, and this afternoon,

, that is the big problem, ticketmaster has monopoly. if i want to buy a nationals ticket or sporting event, there is a lot of choices, but there is not a lot of choices and it goes through one ticket broker, that is the issue congressional reg laters lookal. >> shannon: the venues say they have to play this game or there are concerns that live nation and ticketmaster are so giant, they will put together their own venues and route things to other places. you mention democrats, number of them wrote a letter saying overwhelming evidence that the merger between the largest concert promoter and largest ticket provider trainingeled the live entertainment marketplace. guy, we know there was an anti-trust investigation before t-swift that was ongoing, sounds like a push for possible change. >> here is the news hook, this accelerates any investigation that might have been underway, this is a massive story, we're talking about taylor swift on fox news sunday, that doesn't usually break through this sort of way. thinking about this panel today and

what ticketmaster is now saying about that tonight. amid the bigger issue, when these big tours hit ticketmaster, and the tickets vanish. >>> and "the lion king," the major milestone tonight. deborah roberts takes us to broadway. the big surprise on stage. >>> good evening and it's great to have you with us here on a thursday night. and we begin tonight with this major snowstorm moving into the east. snow alerts from wisconsin to new york tonight. and in buffalo, new york, they are expecting up to four feet of snow or more. even for buffalo, this could be historic. new york governor kathy hochul declaring a state of emergency in 11 counties tonight, warning this storm could be life threatening. more than a foot and a half of snow already piling up. this is parish, new york, in oswego county, north of syracuse. to the west, plows clearing a shopping mall parking lot, look at that, in erie, pennsylvania. dozens of tractor trailers have pulled off interstate 90 to ride out the snow. all commercial traffic on the thruway has been banned in

she says in her tweet, "this is a daily reminder that ticketmaster is a monopoly. its merger with livenation should never have been approved and they need to be reigned in. break them up." she goes on to say, in a "rolling stone" interview just this week that, you know, this -- this is giving her and other democrats on capitol hill an opportunity to talk about other monopolies in other industries, including the meat industry, in some of the produce industries, and so the difference, she says, with those industries, there's, like, a big four in the meat industry, especially, when it comes to the ticketing industry, ticketmaster and livenation really is the behemoth in the room and so, that is one distinction they are making between ticketmaster and other industries. >> got to say, only taylor swift can bring together republicans and democrats in the senate, that is for sure. and so many taylor swift spuns. i heard that bad blood there, scott wong. thank you so much, scott, appreciate it. >>> let's turn now to a new nbc out documentary that we want to talk about here

ticketmaster is a monopoly. they are the only way to get tickets to a majority of events, football games, concerts, and now we have the tennessee attorney general, other federal agencies investigating this company. taylor swift gets things done and, look, she has power as an artist with so many fan, and you saw what happened when they were disappointed. shannon: all right. ticketmaster went through explaining exactly what happened. many part they said the biggest venues and or artists turn to us because we have the leading ticketing technology in the world, and that doesn't mean it's perfect. but, josh, it may mean they're the only game in town. >> so ticketmaster is basically saying, shake it off -- [laughter] shannon: oh, no, he did not just say that. [laughter] >> that's not going to work with the tennessee attorney general, republican, it's not going to work in congress where democrats are starting to wonder about ticketmaster's monopoly. that's the big problem, ticketmaster has this monopoly over ticket sal

one man got for finding a lost check worth millions fallout for ticketmaster after fallout for ticketmaster after the taylor swift tickets, chaos there's a different way to treat hiv. it's every-other-month, injectable cabenuva. for adults who are undetectable, cabenuva is the only complete, long-acting hiv treatment you can get every other month. cabenuva helps keep me undetectable. it's two injections, given by my healthcare provider, every other month. it's one less thing to think about while traveling. hiv pills aren't on my mind. a quick change in my plans is no big deal. don't receive cabenuva if you're allergic to its ingredients or taking certain medicines, which may interact with cabenuva. serious side effects include allergic reactions post-injection reactions, liver problems, and depression. if you have a rash and other allergic reaction symptoms, stop cabenuva and get medical help right away. tell your doctor if you have liver problems or mental health concerns, and if you are pregnant, breastfeeding, or considering pregnancy. some of the most common side effects include injecti

breaking tonight, ticketmaster apologizes to taylor swift and all of her fans. we'll have the very latest and talk to a former music company executive about the future of big-time ticket sales. we begin with the latest legal challenge facing former president trump just days after announcing his third presidential run. the white house correspondent kevin corke is life force in the nation's capital with more on this. >> over 30 senate republicans have been pressing attorney general merrick garland since september to give the federal prosecutor who has been investigating hunter biden over the past several years special counsel authorities, we learned today that the ag has in fact appointed a special counsel, but not to investigate the president's son but the former president donald trump. >> such an appointment underscores the department's commitment to both independence and accountability in particularly sensitive matters. >> times have changed in d.c. those sensitive matters, newly appointed special counsel jack smith will now look into the entire investigation o

we've got the latest on what is bad blood between swifters and ticketmaster. ♪ stuart: ticketmaster in the crosshairs after canceling public ticket sales for taylor swift's concerts. ashley webster is very much into this story. ash? if fans can't buy tickets on ticketmaster, where can they buy them? ashley: well, as it stands on the secondary market where they will pay thousands of dollars and all of this just days after a disastrous pre-sale for taylor swift's highly-anticipated stadium tour next year. 52 city, ticketmaster announcing today's schedule public sale will not happen "due to extraordinarily high demands on ticketing systems and insufficient remaining ticket inventory to meet that demand." now the controversy started tuesday, when that pre-sale for verified fans couldn't keep up with the intense demand with literally millions shutout from getting a chance to purchase tickets. now, ticketmaster says they were still able to sell more than 2 million tickets but argued that the pre-sale mechanism is simply designed to keep out scalpers and bots. well don't tell that to stub hub

ticketmaster under the microscope. the new congressional investigation into the live entertainment giant. >>> a frantic effort to prevent another holiday covid surge . details on the new six week sprint from the federal government. >>> you can watch us anytime, anywhere, on our streaming service. cbs news bay area. catch all the news throughout the day, you can find us >>> tonight, congress is making a federal case out of the taylor swift ticket buying fiasco. lawmakers are stepping in to investigate ticketmaster. a senate antitrust panel will hold a hearing on the lack of competition in the ticketing industry. this, after millions of fans had major problems last week buying presale taylor swift tickets on ticketmaster. many complained of high fees, long wait times, and the website crashing. the panel wants to know if ticketmaster's marketplace dominance is harming consumers, and artists. a date for the hearing has yet to be set. >>> legendary bay area rockers, metallica, will live stream and upcoming concert on paramo

bad blood between taylor swift fans and ticketmaster after the site canceled tomorrow's ticket sales. thanksgiving turkey with a side of sticker shock. cbs's carter evans on rising prices. >> reporter: but there are still some ways to save, and we'll show you. >> o'donnell: and "eye on america," how climate change is turning alaska into america's fastest growing farmland. >> is the last frontier the new frontier for farming in america? this is the "cbs evening news" with norah o'donnell, reporting from the nation's capital. >> o'donnell: good evening to our viewers in the west, and thank you for joining us on this thursday night. tonight, the political landscape here in washington is on the verge of very big change. house speaker nancy pelosi is stepping down from leadership after an historic 20 years, the longest serving democratic leader in the house, pelosi became the first woman to wield the speaker's gavel back in 2007. first elected to congress in 1987, she's been a trailblazer. but also a lightning rod for republican critics, and the announcement comes after her husband was bru

more now from cbs' lilia luciano. ♪ ♪ ♪ >> reporter: taylor swift's message to ticketmaster: it's not me, it's you. the superstar isn't shake off the chaos surrounding a ticket sales fiasco last week ♪ take a look at what you've done ♪ >> reporter: when ticketmaster canceled the public sale for her upcoming err as tour due to high demand on ticket systems and low remaining inventory. fans and scalpers bought too many, nearly 2.5 million tickets in know who day for the eras tour, with some selling on retail sites for up to $10,000, leaving empty-handed swifties seething. >> the web site fully crashed. >> the grammy winner posted it's been excruciating if mere to just watch mistakes happen with no recourse. she wrote, "ticketmaster was asked multiple times if they could handle this kind of demand, and they were assured they could." >> the public has no power in a situation like this. really, except, not to buy tickets. so if they determine that ticketmaster is a momonopoly, things will change. >> reporter: taylor swift did not say in her statement whether she would add any more tour

ticketmaster it says, it is not us, it is the system. it is resellers. everyone is putting the uighurs at who exactly is driving this robust cost. >> it wants to go to concerts right now. i think it is so sweet that it happen with taylor swift because she is the type of artist that will see the situation. map of growing up staying up all night calling that radio station in hopes to win a ticket. we need a situation or system that? fans and the artist back in control and she is the perfect artist to do something like that. that would change everything up. >> kaylee you talked about when bruce springsteen was touring. talking about the accessibility of elective artist is so much more accessible and really is about getting that experience to advance. ticketmaster saying now, the pandemic is over, everyone is flocking to concerts and venues and willing to pay for these vip experiences and that is pushing don't smother artists. 20. >> gillian: 's book out and 2024 and big-name artists, coldplay, taylor swift are getting the venues book. maybe this experiences

ticketmaster which merged with live nation controls a big chunk of the live ticketing market. a lot of people look at this and say it feels like a monopoly. how do you determine if a company isn't does, in fact have a monopoly and his potentially violating antitrust regulations. thanks very much for having me there are a few ways when you have a monopoly or what's often called monopoly power. you can expect prices to be higher than they would be in a competitive market. you often see that the company controls are really high percentage of the market. and often you see lower quality than you would see in a competitive market and we see all of that here prices ticketmaster prices , its fees are probably about is twice as high as they would be in a competitive market. they have over 80% i believe of the ticketing market and the quality issue. we just saw what his potentially demonstration of what happens when you don't have competition. very low quality service. sometimes that that's obviously what a lot of taylor swift fans are complaining about right now. is there anything inhe

ticketmaster. i'm the problem. it's me. what happened last night that put ticketmaster in the sights of congress. first up, we will need another -- my taylor swift team got me. and this is a new book. and why he is arguing we need another rachel carson moment. it is interesting stuff. don't go anywhere. (vo) verizon small business days are back. and there's never been a better time to switch. get our best offers of the year on business internet. help your business stay ahead with the reliable connection your business deserves. book your appointment today. and switch to the network america relies on. verizon. ♪ ♪ well would you look at that? ♪ ♪ jerry, you've got to see this. seen it. trust me, after 15 walks it gets a little old. i really should be retired by now. wish i'd invested when i had the chance... to the moon! [golf ball bounces off rover] unbelievable. ugh. [ding] when dehydration gets real... hey! that's mine. i'll buy you a pony. advanced hydration isn't just for kids. pedialyte helps you hydrate during

ticketmaster canceled it. the company tweeted this on thursday afternoon due to extraordinary high demands on ticketing systems, and insufficient remaining ticket inventory to meet the demand public on sale for taylor swift, the tour has been canceled. not swift said she's not going to make excuses for ticketmaster but she posted this on instagram quote we asked them multiple times if they can handle this kind of demand and we were assured they could. it is truly amazing 2.4 million people got tickets but it really kisses me off that a lot of them feel like they went there several bear attacks to get them. so what went wrong? there is a presale event for registered fans on tuesday and so many people try to access it that ticketmaster website could barely keep up. the company said it sold more than 2 million tickets that day. it is the most ever for one artist and a single day. but what about the fans who did not get a shot at the presale? you could say they are seeing red. and that lawmakers are looking into i

griff: taylor heard you and so did ticketmaster and you're not the only one. >> i hope so. griff: you're not only one to be fair. >> i'm loud enough, i think. yeah, it's something that you get riled up about and frustrated about and twitter is the perfect place to go on a rant and yell about these things let people know your feelings and that's what i felt like i needed to do especially on behalf of taylor swift. we're all upset. griff: i've got six seconds left. did you get tickets yet? >> not yet, but i'm going to get them. griff: we've got to get them. check her out and cutting stems. get those tickets. >> thank you for having me. griff: it's almost 10 a.m. in moscow, idaho, where a massive effort is underway to find the killer of four college students. we're on the ground coming up next. personalized financial advice from ameriprise can do more than help you reach your goals. i can make this work. it can help you reach them with confidence. no wonder more than 9 out of 10 of our clients are likely to recommend us. ameriprise financial. advice worth talking about. life..

the doj says ticketmaster controls more than 80 percent of concert use. the investigation was opened before the taylor swift ticket problems . cbs news, new york. >>> ticketmaster and its parent company has faced scrutiny since the merger in 2010. the company provides tickets and concert management under a single umbrella . >>> it is that time of the day. it looks beautiful . we are not even thinking about the possibility of fog in the bay area. we still have an offshore wind. anybody below 1000 feet has no clue except it is relatively dry. it has allowed temperatures to bottom out because, in those north bay valleys where two things are happening , actually, three things, probably: perfectly clear skies. we are not windy. and it is dry. those three things, together, have really kind of conspired to give you a cold morning in those valleys. everyone else, if you have any access to the bay, you have a little more humidity . mid-to-upper 40s, 49 degrees in concorde. if you look at what happens from tomorrow, it is going to be cold. it just won't have to be

so it is really shameful, and ticketmaster spoken out now. to try to explain what happened. they experienced unprecedented amounts of people trying to go online and get these tickets. and they have this system called a verified fan, which is supposed to keep real humans buying tickets. and bots from not buying tickets. but they had around 3.4 billion impressions happening in that one day. a combination of bots and real humans. so a lot of real humans were not able to get to. tickets and since fans are understandably frustrated. s and since fansyou know, chrisf this whole thing, for me, not that i am not a taylor swift fan, but it is the amount that these weasel tickets are going for. $20,000 for a ticket is absurd -- absurd! have you heard anything about ticketmaster cracking down on ticket scalping, trying to weed out the box, buying all these tickets and stacking them up? >> they want to try to do better. i think ticketmaster has never experienced this high demand when it comes to a presale to get. it is important to note, the presale was tuesday through friday, but a gent

jackie: what would alternative be, with the merrimerger of live nation and the ticketmaster. all under the same umbrella, how would you suggest it be fixed. what venues be selling tickets? or artists are responsible for that aspect. what is the solution? >> i'm reluctance to have government tell people who the solution is, this san area where market should be working. if it is not working to produce effective solutions for people, there may be too much concentration in the market, you have watch out for de degradation of quality. >> what to you think about the taylor swift situation, specifically, ticketmaster is in a bind, presale did not go well and general sale is not happening, it creates more tension with the fans. a lot of younger girls and parents trying to get them for will holidays this creates a lot of drama for people. >> really stressful for people, they care a a lot about taylor swift and her music, she is office in first artist to have this others this similar problems, we want to make sure that fans are treated fairly. jackie: part of the process to feel go abo

now, what do you suspect that ticketmaster's been doing wrong here? >> well, i don't want to speculate. we've seen a lot of negative effects here in these sales where people just aren't able to get a decent, quality opportunity to buy tickets. all that comes in the context of a market that is dominated by ticket master, and anytime you have a market player with that much power, you have to be really careful that consumer welfare is preserved. if it's not, the government needs to step in and correct the market. david: let me just throw something out there, and you can say it's just full of it or there may be something there, the fact that a some people are suggesting that ticketmaster's playing around just to push up these secondary ticket prices in order to get those tickets where it's going for $11,000 a ticket. is there any chance of that going on? >> if there is, there'll be severe consequences for it. i mean, it is curious that it looks like scalpers are able to get large volumes of these tickets without too much trouble, and there's some legislat

tonight the news from ticketmaster. why the site when you really need to sleep. you reach for the really good stuff. zzzquil ultra helps you sleep better and longer when you need it most. its non-habit forming and powered by the makers of nyquil. one prilosec otc each morning blocks heartburn all day and all night. prilosec otc reduces excess acid for 24 hours, blocking heartburn before it starts. one pill a day. 24 hours. zero heartburn. vicks vapostick. strong soothing... vapors. blocking heartburn before it starts. help comfort your loved ones. for chest, neck, and back. it goes on clear. no mess. just soothing comfort. try vicks vapostick. who says you have to spend more on skincare to get results? i power up my skin with olay. it works. guaranteed. try niacinamide for strength, retinol 24 for smoothness and vitamin c for brightness. i like to use them all! olay. face anything. >>> pre-sarl tickets for taylor swift's first tour in four years sold so swiftly this week that samz to the general public scheduled for tom

ticketmaster canceling the public sale that was slated for tomorrow. the sudden move adding a lot of fire to the bad blood between the company of loyal fans. our correspondent brooke shafer has the details. >> ticketmaster now explaining their problems on tuesday when millions of taylor swift fans flooded the web site waiting hours for tickets to swift's highly anticipated 2023 tour. in a new press release. ticketmaster writing, we know we can do more and said demand for taylor swift tickets broke records and parts of their website with 3.5 billion total system request on tuesday and a quote, staggering numbe3 of bot attacks. there are so many people out there that. >> want to see taylor perform on this tour. and on top of that, there are so many people who want to buy tickets so that they can resell them. this resale ticket for one of swift's chicago shows next year listed for $100,000. you know, i can either like throw myself or in. >> but attendance has from ticketmaster claims there are 90% fewer resale tickets on sale. right now. the normal. it's

ticketmaster has a new verified fan system. when the big moment came, ticketmaster's website crashed. one mother and daughter duo thought they would be one of the lucky ones. they were next in line to score six tickets to her show in pittsburgh, but then -- >> we started all over and it dumped us back to 2,000 plus. >> reporter: this comes at a time when concerts are in high demand again after a pandemic-fueled break. ticket sales for 2022 up 37% compared to 2019. the company saying there was unprecedented demand with millions showing up to buy tickets. the frustrations over prices, availability and access came swiftly. the ticketmaster fees, about $50 on top of the ticket price. >> that's a lot of extra money on top of what you're paying. >> reporter: after five hours in the queue, success for sarah and ellie. >> i think people are just jumping at the chance to finally get to see her after 3 1/2 years. >> even for this family, their patience paid off. >> we're in, we're doing this! >> reporter: we reached out to taylor swift's

. >>> and the frenzy for tickets to taylor swift's new tour crashing ticketmaster's website. the outrage from fans and how swift is changing the ticket game >> announcer: this is "nbc nightly news" with lester holt >>> good evening, everyone a republican party left in the depths of recrimination and soul searching after last week's underwhelming results finds itself at a crossroads tonight facing both its past and its future this evening former president trump hoping to rekindle the fire that launched him into the white house six years ago announcing his third bid for the presidency at the same moment republicans standing at the cusp of winning control of the house needing only two seats, races still being counted to cement a slim but real gop majority tonight republicans already taking critical first steps towards governing and who will lead them garrett haake is following it for us tonight. >> reporter: tonight nbc news projecting republicans are within two seats of taking control of the house closing in on what would be a major midterm victory for the gop. their majority l

ticketmaster has canceled tomorrow's public ticket sales for taylor swift's planned stadium tour. >> the release of tickets started tuesday in the 3 and a half million people pre-register through ticketmaster's verified fan system. but then taking messer says bot attacks and fans who didn't have invite codes overwhelm the system that day fans flooded social media with complaints that ticketmaster site crasher. they've been denied a chance at tickets after registering it's a mess. and today the attorney general in tennessee announced he'd be looking into whether ticketmaster violated consumers rights brooke shafer reports. >> ticketmaster now explaining their problems on tuesday when millions of taylor swift fans flooded the web site waiting hours for tickets to swift's highly anticipated 2023 tour. in a new press release. ticketmaster writing, we know we can do more and said demand for taylor swift tickets broke records and parts of their website with 3.5 billion total system request on tuesday and a quote, staggering number of bot attacks. there are so many people out there that wan

but ticketmaster has taylor swift fans see red, or maybe maroon. ticket pre-sales overwhelmed the site leaving many fans they will never, ever get tickets, like ever. resell ticket prices aren't getting fans reason to think they need to calm down. cnn's chloe malos joins us. what went wrong? >> first of all, that might be my favorite inthrow ever to any segment that i've ever done with you. fans of taylor swift are so upset because they would be waiting for taylor to go back on tour since 2018 and now most people can't get tickets. i actually spoke to ticketmaster's competitor stubhub, asking them why is this happening, and they say it shouldn't be happening. >> to tunnel through one point of purchase, ticketmaster, it's on fire. that's kind of what we're seeing, being queued up and queued up and maybe for a chance to buy tickets. certainly there's a lot of pent-up demand for the tour. and this type of demand isn't always suspected because it funnels through that one point of purchase. >> the problem, ana, is that ticketmaster is the only place tha