WEBVTT
Kind: captions
Language: en
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hello<00:00:02.000> kids<00:00:02.320> and<00:00:02.399> welcome<00:00:02.800> back<00:00:02.960> to<00:00:03.120> company
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hello kids and welcome back to company
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hello kids and welcome back to company
13
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13
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13
stockton<00:00:04.960> fire<00:00:05.200> department<00:00:06.240> i'm<00:00:06.480> here<00:00:06.879> with
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stockton fire department i'm here with
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stockton fire department i'm here with
captain<00:00:07.919> mike
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captain mike
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captain mike
and<00:00:09.599> uh<00:00:10.240> he's<00:00:10.559> going<00:00:10.719> to<00:00:10.800> give<00:00:11.040> us<00:00:11.280> kind<00:00:11.440> of<00:00:11.599> a
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and uh he's going to give us kind of a
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and uh he's going to give us kind of a
little
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little
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little
tour<00:00:13.519> he's<00:00:13.759> going<00:00:13.840> to<00:00:13.920> tell<00:00:14.160> you<00:00:14.400> what<00:00:14.639> he<00:00:14.960> does
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tour he's going to tell you what he does
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tour he's going to tell you what he does
at<00:00:16.000> fires<00:00:16.560> and
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at fires and
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at fires and
other<00:00:17.279> emergency<00:00:17.920> calls<00:00:18.800> so
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other emergency calls so
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other emergency calls so
mike<00:00:20.160> without<00:00:20.560> any<00:00:20.800> further<00:00:21.199> ado<00:00:21.680> i'd<00:00:22.080> like
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mike without any further ado i'd like
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mike without any further ado i'd like
you<00:00:22.480> to
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you to
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you to
go<00:00:23.119> ahead<00:00:23.439> and<00:00:24.320> tell<00:00:24.560> us<00:00:24.720> what<00:00:24.880> you<00:00:25.039> know
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go ahead and tell us what you know
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go ahead and tell us what you know
well<00:00:26.880> i'm<00:00:27.039> the<00:00:27.359> captain<00:00:27.680> here<00:00:28.080> at<00:00:28.240> engine<00:00:28.560> 13
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well i'm the captain here at engine 13
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well i'm the captain here at engine 13
my<00:00:29.199> name<00:00:29.359> is<00:00:29.519> mike<00:00:29.760> pascalichio
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my name is mike pascalichio
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my name is mike pascalichio
and<00:00:31.119> i'm<00:00:31.439> basically<00:00:32.000> in<00:00:32.160> charge<00:00:33.360> of
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and i'm basically in charge of
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and i'm basically in charge of
the<00:00:34.000> members<00:00:34.480> on<00:00:34.880> the<00:00:35.120> engine<00:00:35.440> here<00:00:36.000> my
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the members on the engine here my
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the members on the engine here my
responsibility
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responsibility
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responsibility
first<00:00:37.680> and<00:00:37.840> foremost<00:00:38.320> is<00:00:38.480> the<00:00:38.559> safety<00:00:38.879> for
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first and foremost is the safety for
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first and foremost is the safety for
myself<00:00:39.600> and<00:00:39.840> safety<00:00:40.239> for
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myself and safety for
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myself and safety for
the<00:00:40.879> crew<00:00:41.680> i've<00:00:41.840> been<00:00:42.079> put<00:00:42.320> i've<00:00:42.480> been<00:00:42.640> tasked
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the crew i've been put i've been tasked
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the crew i've been put i've been tasked
to<00:00:43.120> make<00:00:43.200> sure<00:00:43.440> that<00:00:43.600> i
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to make sure that i
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to make sure that i
we<00:00:44.239> get<00:00:44.399> two<00:00:44.559> calls<00:00:44.879> in<00:00:44.960> a<00:00:45.039> safe<00:00:45.280> manner<00:00:45.680> as
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we get two calls in a safe manner as
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we get two calls in a safe manner as
well<00:00:46.000> as<00:00:46.160> coming<00:00:46.399> home<00:00:46.800> in<00:00:46.960> a<00:00:47.039> safe<00:00:47.280> manner
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well as coming home in a safe manner
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well as coming home in a safe manner
as<00:00:48.000> well<00:00:48.160> as<00:00:48.320> when<00:00:48.480> you<00:00:48.559> call<00:00:48.800> us<00:00:49.200> i'm<00:00:49.440> the<00:00:49.600> one
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as well as when you call us i'm the one
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as well as when you call us i'm the one
who's<00:00:50.160> in<00:00:50.239> charge<00:00:50.559> of<00:00:50.719> making<00:00:50.960> the<00:00:51.120> decisions
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who's in charge of making the decisions
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who's in charge of making the decisions
of<00:00:52.079> what<00:00:52.320> sort<00:00:52.559> of<00:00:52.640> tactics<00:00:53.199> what<00:00:53.440> sort<00:00:53.680> of
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of what sort of tactics what sort of
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of what sort of tactics what sort of
protocols<00:00:54.719> and<00:00:54.800> treatments<00:00:55.280> and<00:00:55.440> policies
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protocols and treatments and policies
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protocols and treatments and policies
and<00:00:55.920> procedures<00:00:56.399> for<00:00:56.559> us<00:00:56.640> to<00:00:56.800> follow
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and procedures for us to follow
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and procedures for us to follow
so<00:00:57.760> there<00:00:58.000> is<00:00:58.079> a<00:00:58.160> lot<00:00:58.320> that<00:00:58.559> goes<00:00:58.800> into<00:00:59.039> it<00:00:59.280> as
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so there is a lot that goes into it as
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so there is a lot that goes into it as
being<00:01:00.239> a<00:01:00.320> captain<00:01:00.719> but
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being a captain but
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being a captain but
it's<00:01:01.920> a<00:01:02.160> it's<00:01:02.320> a<00:01:02.399> fun<00:01:02.559> job<00:01:02.800> but<00:01:02.960> it's<00:01:03.039> also<00:01:03.199> a
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it's a it's a fun job but it's also a
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it's a it's a fun job but it's also a
very<00:01:03.520> challenging<00:01:04.000> job<00:01:04.320> that<00:01:04.559> all<00:01:04.720> of<00:01:04.879> us<00:01:04.960> here
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very challenging job that all of us here
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very challenging job that all of us here
in<00:01:05.199> the<00:01:05.280> stockton<00:01:05.600> fire<00:01:05.840> department<00:01:06.320> take
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in the stockton fire department take
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in the stockton fire department take
with<00:01:07.680> great<00:01:07.920> respect<00:01:08.960> so<00:01:09.200> here<00:01:09.360> in<00:01:09.520> the
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with great respect so here in the
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with great respect so here in the
stockton<00:01:10.000> fire<00:01:10.240> department<00:01:10.640> we're<00:01:10.880> outfitted
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stockton fire department we're outfitted
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stockton fire department we're outfitted
with<00:01:11.600> 12
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with 12
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with 12
engines<00:01:12.479> and<00:01:12.640> three<00:01:12.880> trucks<00:01:13.439> this<00:01:13.680> what<00:01:13.920> we
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engines and three trucks this what we
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engines and three trucks this what we
have<00:01:14.240> right<00:01:14.479> here<00:01:14.640> is<00:01:14.799> considered<00:01:15.280> an<00:01:15.439> engine
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have right here is considered an engine
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have right here is considered an engine
and<00:01:16.240> for<00:01:16.400> you<00:01:16.479> kids<00:01:16.720> at<00:01:16.799> home<00:01:17.040> to<00:01:17.119> understand
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and for you kids at home to understand
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and for you kids at home to understand
the<00:01:17.759> difference<00:01:18.080> between<00:01:18.479> an<00:01:18.640> engine
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the difference between an engine
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the difference between an engine
and<00:01:19.280> a<00:01:19.360> big<00:01:19.600> truck<00:01:20.240> if<00:01:20.400> you<00:01:20.560> come<00:01:20.720> over<00:01:20.960> here
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and a big truck if you come over here
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and a big truck if you come over here
and<00:01:21.200> look<00:01:21.439> at<00:01:21.520> me
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and look at me
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and look at me
i'm<00:01:22.880> going<00:01:22.960> to<00:01:23.119> show<00:01:23.280> you<00:01:24.320> this<00:01:24.560> is<00:01:24.640> the<00:01:24.799> key
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i'm going to show you this is the key
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i'm going to show you this is the key
that<00:01:25.119> makes<00:01:25.360> us<00:01:25.520> an<00:01:25.680> engine
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that makes us an engine
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that makes us an engine
this<00:01:26.479> is<00:01:26.640> all<00:01:26.799> our<00:01:26.960> hose<00:01:28.000> so<00:01:28.159> the<00:01:28.320> difference
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this is all our hose so the difference
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this is all our hose so the difference
between<00:01:28.880> an<00:01:29.040> engine<00:01:29.280> and<00:01:29.360> truck<00:01:29.680> is<00:01:29.840> we're<00:01:30.000> the
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between an engine and truck is we're the
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between an engine and truck is we're the
ones<00:01:30.400> that<00:01:30.560> carry<00:01:30.880> all<00:01:30.960> the<00:01:31.119> hose
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ones that carry all the hose
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ones that carry all the hose
and<00:01:31.920> we<00:01:32.079> carry<00:01:32.400> the<00:01:32.479> water<00:01:32.720> so<00:01:32.880> we're<00:01:33.040> the<00:01:33.119> ones
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and we carry the water so we're the ones
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and we carry the water so we're the ones
that<00:01:33.439> put<00:01:33.600> the<00:01:33.680> fire<00:01:34.000> out<00:01:34.400> and<00:01:34.560> those<00:01:34.799> big<00:01:35.040> long
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that put the fire out and those big long
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that put the fire out and those big long
ladder<00:01:35.680> trucks<00:01:35.920> that<00:01:36.079> you<00:01:36.159> see<00:01:36.320> driving<00:01:36.640> down
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ladder trucks that you see driving down
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ladder trucks that you see driving down
the<00:01:36.880> street<00:01:37.200> with<00:01:37.360> somebody<00:01:37.680> sitting<00:01:38.000> on<00:01:38.079> the
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the street with somebody sitting on the
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the street with somebody sitting on the
back<00:01:38.400> seat
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back seat
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back seat
those<00:01:39.280> are<00:01:39.360> considered<00:01:39.840> trucks<00:01:40.240> those<00:01:40.479> trucks
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those are considered trucks those trucks
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those are considered trucks those trucks
are<00:01:40.880> responsible<00:01:41.520> for<00:01:41.759> all<00:01:41.920> the<00:01:42.079> damage
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are responsible for all the damage
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are responsible for all the damage
you've<00:01:42.560> seen<00:01:42.799> down<00:01:42.960> when<00:01:43.119> you<00:01:43.200> see<00:01:43.360> a<00:01:43.520> car
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you've seen down when you see a car
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you've seen down when you see a car
cut<00:01:44.399> apart<00:01:45.360> those<00:01:45.600> members<00:01:45.920> on<00:01:46.079> the<00:01:46.159> truck<00:01:46.399> are
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cut apart those members on the truck are
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cut apart those members on the truck are
the<00:01:46.560> ones<00:01:46.799> that<00:01:46.960> are<00:01:47.040> able<00:01:47.200> to<00:01:47.280> do<00:01:47.439> it
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the ones that are able to do it
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the ones that are able to do it
when<00:01:48.000> you<00:01:48.079> see<00:01:48.320> holes<00:01:48.640> and<00:01:48.720> windows<00:01:49.200> broken
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when you see holes and windows broken
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when you see holes and windows broken
and<00:01:50.000> holes<00:01:50.240> cut<00:01:50.479> in<00:01:50.560> the<00:01:50.640> roof
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and holes cut in the roof
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and holes cut in the roof
the<00:01:51.360> trucks<00:01:51.840> also<00:01:52.159> capable<00:01:52.560> of<00:01:52.720> doing<00:01:52.960> that<00:01:53.439> so
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the trucks also capable of doing that so
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the trucks also capable of doing that so
we<00:01:53.759> both<00:01:54.000> have<00:01:54.159> two<00:01:54.399> different<00:01:54.640> functions<00:01:55.119> and
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we both have two different functions and
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we both have two different functions and
it's
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it's
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it's
it's<00:01:56.479> benefits<00:01:57.280> you<00:01:57.520> the<00:01:57.680> citizens<00:01:58.320> and<00:01:58.479> you
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it's benefits you the citizens and you
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it's benefits you the citizens and you
kids<00:01:58.960> at<00:01:59.119> home<00:01:59.360> so<00:01:59.600> there's<00:01:59.920> the<00:02:00.000> main
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kids at home so there's the main
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kids at home so there's the main
difference<00:02:00.560> so<00:02:00.640> if<00:02:00.719> you<00:02:00.880> ever<00:02:01.119> somebody<00:02:01.439> ever
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difference so if you ever somebody ever
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difference so if you ever somebody ever
asked<00:02:01.840> you<00:02:02.000> the<00:02:02.159> question
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asked you the question
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asked you the question
what's<00:02:03.119> the<00:02:03.200> difference<00:02:03.520> between<00:02:03.759> an<00:02:03.920> engine
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what's the difference between an engine
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what's the difference between an engine
and<00:02:04.320> truck<00:02:04.799> now<00:02:05.040> you<00:02:05.119> know<00:02:05.360> the<00:02:05.520> answer
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and truck now you know the answer
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and truck now you know the answer
so<00:02:06.640> i'm<00:02:06.719> going<00:02:06.799> to<00:02:06.880> show<00:02:07.040> you<00:02:07.119> where<00:02:07.360> i<00:02:07.520> sit<00:02:07.920> and
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so i'm going to show you where i sit and
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so i'm going to show you where i sit and
where<00:02:08.399> all<00:02:08.479> the<00:02:08.640> decisions<00:02:09.039> are<00:02:09.200> made<00:02:09.520> but<00:02:09.679> as
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where all the decisions are made but as
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where all the decisions are made but as
we're<00:02:10.000> going<00:02:10.239> to<00:02:10.399> it<00:02:10.560> remember<00:02:10.800> i<00:02:10.879> showed<00:02:11.120> you
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we're going to it remember i showed you
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we're going to it remember i showed you
all<00:02:11.360> the<00:02:11.440> hose<00:02:11.680> on<00:02:11.840> the<00:02:11.920> back
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all the hose on the back
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all the hose on the back
well<00:02:12.800> if<00:02:12.959> you<00:02:13.040> look<00:02:13.200> right<00:02:13.440> here<00:02:13.840> this<00:02:14.080> the
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well if you look right here this the
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well if you look right here this the
majority<00:02:14.800> of<00:02:14.879> the<00:02:14.959> hose<00:02:15.200> that<00:02:15.360> we<00:02:15.440> use<00:02:15.680> so
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majority of the hose that we use so
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majority of the hose that we use so
anytime<00:02:16.239> we<00:02:16.319> show<00:02:16.480> up<00:02:16.640> at<00:02:16.720> a<00:02:16.800> house<00:02:17.120> fire
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anytime we show up at a house fire
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anytime we show up at a house fire
these<00:02:18.160> are<00:02:18.239> the<00:02:18.319> main<00:02:18.560> hoses<00:02:18.959> that<00:02:19.040> we're
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these are the main hoses that we're
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these are the main hoses that we're
going<00:02:19.280> to<00:02:19.440> pull<00:02:19.920> into<00:02:20.480> these<00:02:20.720> fires
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going to pull into these fires
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going to pull into these fires
so<00:02:21.760> like<00:02:22.000> i<00:02:22.080> said<00:02:22.239> when<00:02:22.400> you<00:02:22.480> see<00:02:22.640> this<00:02:22.800> driving
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so like i said when you see this driving
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so like i said when you see this driving
down<00:02:23.280> the<00:02:23.360> street<00:02:23.920> as<00:02:24.000> soon<00:02:24.160> as<00:02:24.319> you<00:02:24.400> see<00:02:24.560> this
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down the street as soon as you see this
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down the street as soon as you see this
hose<00:02:24.959> now<00:02:25.120> you<00:02:25.200> can<00:02:25.280> tell<00:02:25.520> your<00:02:25.680> mom<00:02:25.840> and<00:02:25.920> dad
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hose now you can tell your mom and dad
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hose now you can tell your mom and dad
or<00:02:26.319> all<00:02:26.480> your<00:02:26.560> friends
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or all your friends
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or all your friends
hey<00:02:27.280> guys<00:02:27.440> that's<00:02:27.680> an<00:02:27.840> engine<00:02:28.319> so<00:02:28.480> you<00:02:28.560> guys
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hey guys that's an engine so you guys
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hey guys that's an engine so you guys
have<00:02:29.120> all<00:02:29.280> the<00:02:29.440> secret<00:02:29.760> keys
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have all the secret keys
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have all the secret keys
so<00:02:30.560> as<00:02:30.800> we<00:02:30.959> go<00:02:31.280> this<00:02:31.519> is<00:02:31.599> where<00:02:32.000> everything
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so as we go this is where everything
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so as we go this is where everything
starts<00:02:32.640> so<00:02:32.800> as<00:02:33.040> i<00:02:33.120> told<00:02:33.360> you<00:02:33.519> earlier
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starts so as i told you earlier
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starts so as i told you earlier
as<00:02:34.480> the<00:02:34.560> captain<00:02:35.040> we're<00:02:35.280> in<00:02:35.360> charge<00:02:35.680> of<00:02:35.760> the
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as the captain we're in charge of the
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as the captain we're in charge of the
safety<00:02:36.239> for<00:02:36.400> everyone<00:02:36.800> as<00:02:36.879> well<00:02:37.040> as<00:02:37.120> making
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safety for everyone as well as making
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safety for everyone as well as making
all<00:02:37.519> the<00:02:37.680> decisions
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all the decisions
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all the decisions
so<00:02:38.560> this<00:02:38.800> right<00:02:39.120> up<00:02:39.280> here<00:02:40.080> is<00:02:40.239> the<00:02:40.480> captain
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so this right up here is the captain
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so this right up here is the captain
seat<00:02:41.280> this<00:02:41.440> is<00:02:41.519> where<00:02:41.760> i<00:02:41.920> sit
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seat this is where i sit
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seat this is where i sit
and<00:02:42.560> this<00:02:42.720> is<00:02:42.800> where<00:02:42.959> i<00:02:43.040> make<00:02:43.280> all<00:02:43.360> the
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and this is where i make all the
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and this is where i make all the
decisions<00:02:44.000> as<00:02:44.160> you<00:02:44.239> can<00:02:44.400> see<00:02:44.560> we<00:02:44.720> have<00:02:44.879> a<00:02:44.959> giant
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decisions as you can see we have a giant
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decisions as you can see we have a giant
ipad<00:02:45.680> up<00:02:45.760> there
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ipad up there
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ipad up there
that<00:02:46.560> ipad<00:02:46.879> is<00:02:46.959> not<00:02:47.120> for<00:02:47.280> playing<00:02:47.920> that<00:02:48.160> ipad
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that ipad is not for playing that ipad
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that ipad is not for playing that ipad
gives<00:02:48.800> us<00:02:48.959> all<00:02:49.040> the<00:02:49.200> critical<00:02:49.519> information
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gives us all the critical information
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gives us all the critical information
we<00:02:50.160> need<00:02:50.319> when<00:02:50.480> we're<00:02:50.640> going<00:02:50.879> to<00:02:51.040> a<00:02:51.120> call<00:02:51.760> one
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we need when we're going to a call one
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we need when we're going to a call one
of<00:02:52.000> the<00:02:52.160> key<00:02:52.400> ingredients<00:02:52.800> that<00:02:53.040> were
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of the key ingredients that were
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of the key ingredients that were
key<00:02:53.680> components<00:02:54.239> of<00:02:54.319> that<00:02:54.800> is<00:02:54.959> we<00:02:55.120> have<00:02:55.280> maps
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key components of that is we have maps
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key components of that is we have maps
in<00:02:55.760> there<00:02:56.160> as<00:02:56.239> well<00:02:56.480> as<00:02:56.560> details<00:02:57.120> that<00:02:57.440> tells
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in there as well as details that tells
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in there as well as details that tells
us<00:02:57.920> what's<00:02:58.159> going<00:02:58.400> on<00:02:58.560> at<00:02:58.640> that<00:02:58.879> call
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us what's going on at that call
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us what's going on at that call
and<00:02:59.440> that's<00:02:59.680> very<00:02:59.920> important<00:03:00.239> for<00:03:00.400> us<00:03:00.560> because
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and that's very important for us because
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and that's very important for us because
as<00:03:01.280> you<00:03:01.440> saw<00:03:01.760> earlier<00:03:02.239> engineer<00:03:02.720> sean
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as you saw earlier engineer sean
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as you saw earlier engineer sean
he's<00:03:03.599> the<00:03:03.680> one<00:03:03.760> who<00:03:04.000> drives<00:03:04.400> the<00:03:04.560> engine<00:03:04.959> to
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he's the one who drives the engine to
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he's the one who drives the engine to
the<00:03:05.280> call<00:03:05.519> so<00:03:05.680> i<00:03:05.760> have<00:03:05.920> to<00:03:06.000> make<00:03:06.159> sure<00:03:06.480> that
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the call so i have to make sure that
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the call so i have to make sure that
not<00:03:07.120> only<00:03:07.280> does<00:03:07.440> he<00:03:07.680> know<00:03:07.920> but<00:03:08.080> i<00:03:08.239> have<00:03:08.400> to<00:03:08.640> help
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not only does he know but i have to help
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not only does he know but i have to help
him<00:03:08.959> as<00:03:09.040> well<00:03:09.280> get<00:03:09.440> to<00:03:09.599> these<00:03:09.760> calls<00:03:10.000> because
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him as well get to these calls because
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him as well get to these calls because
we<00:03:10.319> have<00:03:10.400> to
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we have to
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we have to
know<00:03:11.200> all<00:03:11.360> these<00:03:11.519> different<00:03:11.840> addresses<00:03:12.319> and
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know all these different addresses and
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know all these different addresses and
all<00:03:12.560> these<00:03:12.720> different<00:03:12.959> streets<00:03:13.280> so<00:03:13.440> it's
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all these different streets so it's
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all these different streets so it's
quite<00:03:13.920> challenging<00:03:14.400> for<00:03:14.640> us
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quite challenging for us
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quite challenging for us
but<00:03:15.360> we<00:03:15.519> work<00:03:15.760> together<00:03:16.080> as<00:03:16.239> a<00:03:16.319> team<00:03:16.560> and
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but we work together as a team and
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but we work together as a team and
that's<00:03:16.800> one<00:03:16.959> of<00:03:17.040> the<00:03:17.120> key<00:03:17.360> things<00:03:17.599> we<00:03:17.680> do
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that's one of the key things we do
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that's one of the key things we do
so<00:03:18.560> i<00:03:18.640> hope<00:03:18.879> i've<00:03:19.040> given<00:03:19.280> you<00:03:19.360> a<00:03:19.519> little<00:03:19.680> bit<00:03:19.840> of
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so i hope i've given you a little bit of
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so i hope i've given you a little bit of
an<00:03:20.080> insight<00:03:20.400> into<00:03:20.640> what<00:03:20.800> a<00:03:20.879> captain<00:03:21.200> does<00:03:21.440> here
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an insight into what a captain does here
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an insight into what a captain does here
in<00:03:21.840> the<00:03:21.920> stockton<00:03:22.319> fire<00:03:22.560> department
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in the stockton fire department
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in the stockton fire department
one<00:03:23.440> thing<00:03:23.680> i<00:03:23.760> want<00:03:23.920> to<00:03:24.080> make<00:03:24.239> sure<00:03:24.480> that<00:03:24.560> you
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one thing i want to make sure that you
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one thing i want to make sure that you
kids<00:03:25.040> at<00:03:25.200> home<00:03:25.599> know<00:03:26.000> is<00:03:26.159> that<00:03:26.239> we're<00:03:26.480> here<00:03:26.640> to
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kids at home know is that we're here to
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kids at home know is that we're here to
help<00:03:26.959> you
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help you
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help you
right<00:03:27.920> we<00:03:28.080> always<00:03:28.239> tell<00:03:28.480> you<00:03:28.640> when<00:03:28.799> we<00:03:28.959> give
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right we always tell you when we give
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right we always tell you when we give
you<00:03:29.280> our<00:03:29.440> safety<00:03:30.400> messages<00:03:30.879> that<00:03:31.040> calling
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you our safety messages that calling
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you our safety messages that calling
9-1-1<00:03:32.000> is<00:03:32.159> not<00:03:32.400> for<00:03:32.560> play
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9-1-1 is not for play
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9-1-1 is not for play
it's<00:03:33.440> to<00:03:33.599> use<00:03:33.840> for<00:03:34.000> emergencies<00:03:34.640> only<00:03:34.879> so<00:03:35.360> the
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it's to use for emergencies only so the
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it's to use for emergencies only so the
number<00:03:35.760> one<00:03:35.920> thing<00:03:36.080> i<00:03:36.159> want<00:03:36.319> you<00:03:36.400> to<00:03:36.560> know<00:03:36.720> is
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number one thing i want you to know is
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number one thing i want you to know is
when<00:03:36.959> you<00:03:37.040> call<00:03:37.200> 9-1-1
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when you call 9-1-1
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when you call 9-1-1
and<00:03:38.319> there's<00:03:38.560> an<00:03:38.720> emergency<00:03:39.519> try<00:03:39.680> to<00:03:39.760> get<00:03:39.920> as
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and there's an emergency try to get as
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and there's an emergency try to get as
much<00:03:40.319> information<00:03:40.959> right<00:03:41.200> know<00:03:41.440> your<00:03:41.599> phone
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much information right know your phone
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much information right know your phone
number<00:03:42.159> know<00:03:42.400> your<00:03:42.560> address
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number know your address
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number know your address
give<00:03:43.760> the<00:03:44.400> dispatcher<00:03:45.040> the<00:03:45.120> person<00:03:45.360> who's
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give the dispatcher the person who's
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give the dispatcher the person who's
taking<00:03:45.920> that<00:03:46.080> call<00:03:46.400> every<00:03:46.560> bit<00:03:46.720> of
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taking that call every bit of
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taking that call every bit of
information<00:03:47.280> that<00:03:47.440> you<00:03:47.599> need<00:03:47.760> to<00:03:47.840> know
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information that you need to know
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information that you need to know
because
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because
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because
once<00:03:48.799> you<00:03:48.959> do<00:03:49.040> that<00:03:49.200> and<00:03:49.360> we<00:03:49.440> get<00:03:49.599> in<00:03:49.760> the<00:03:49.840> seat
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once you do that and we get in the seat
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once you do that and we get in the seat
and<00:03:50.080> we<00:03:50.159> get<00:03:50.319> ready<00:03:50.480> to<00:03:50.560> show<00:03:50.720> up<00:03:50.879> at<00:03:50.959> your
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and we get ready to show up at your
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and we get ready to show up at your
house<00:03:51.360> we're<00:03:51.519> going<00:03:51.599> to<00:03:51.680> come<00:03:51.920> there<00:03:52.080> and<00:03:52.159> help
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house we're going to come there and help
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house we're going to come there and help
you<00:03:52.640> so<00:03:52.799> whenever<00:03:53.120> you<00:03:53.280> see<00:03:53.519> us
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you so whenever you see us
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you so whenever you see us
come<00:03:54.480> running<00:03:54.720> to<00:03:54.879> us<00:03:55.040> tell<00:03:55.200> us<00:03:55.360> what<00:03:55.519> the
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come running to us tell us what the
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come running to us tell us what the
problem<00:03:56.000> is<00:03:56.159> and<00:03:56.239> we<00:03:56.319> will<00:03:56.480> do<00:03:56.720> everything<00:03:57.040> in
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problem is and we will do everything in
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problem is and we will do everything in
our<00:03:57.280> best<00:03:57.599> power<00:03:57.920> to<00:03:58.080> make<00:03:58.239> sure<00:03:58.400> that<00:03:58.640> we<00:03:58.799> make
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our best power to make sure that we make
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our best power to make sure that we make
this
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this
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this
situation<00:04:00.000> better<00:04:00.959> so<00:04:01.519> again<00:04:01.760> i'd<00:04:01.920> like<00:04:02.080> to
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situation better so again i'd like to
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situation better so again i'd like to
thank<00:04:02.560> you<00:04:02.640> for<00:04:02.799> taking<00:04:03.120> some<00:04:03.280> time<00:04:03.519> and
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thank you for taking some time and
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thank you for taking some time and
spending<00:04:03.920> with<00:04:04.080> us<00:04:04.159> here<00:04:04.319> at<00:04:04.480> company<00:04:04.799> 13
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spending with us here at company 13
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spending with us here at company 13
and<00:04:05.920> i<00:04:06.080> hope<00:04:06.319> to<00:04:06.400> see<00:04:06.560> you<00:04:06.640> kids<00:04:06.879> out<00:04:06.959> there
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and i hope to see you kids out there
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and i hope to see you kids out there
take<00:04:08.360> care