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Poster: historyofhyrule Date: Apr 22, 2022 5:16pm
Forum: forums Subject: Dervive/preview failures

Hi there, I'm hoping someone can help me figure this out.

I upload pdf's of out-of-print print publications.

So I've been experiencing a failure for pdf's to fully go through the derive process; as in- no preview happens. This has been happening to me a lot lately (and never in the past) without me changing how I've done things.

Here is one example where it just happened again:

The blue derive process bar will go away (after a few minutes to hours,) but no preview will display, and none of the normal additional files will have been created by the site. In the "Item History" there will be a red bar that says "waiting for admin" for derive.php This will last for several days until I eventually just delete the item completely and try uploading it under a slightly different file name.

I do not use caps, special characters, (besides _ ) or spaces in my pdf file names.

My process is to upload a smaller pdf as the item that will be previewed, wait for that to fully finish (fully preview,) and then I will upload any additional files: essentially just zips with raw images. But I do this only after the pdf is completely done processing. This seems to have worked well for me in the past but if there is a better way to do things then I would love to know

If you need any additional info, just ask! Thanks!