In this study we examined what linguistic strategies pilots use when they have to challenge the actions of a colleague, and how their communications balance the need for informativeness with the need for assuring the other's cooperation. Two strategies emerged for captains. They either gave commands or they made suggestions that referred to actions of the crew. Both strategies explicitly state what action should be taken but they differ in their social implications. Commands are direct insofar...
Topics: NASA Technical Reports Server (NTRS), FLIGHT CREWS, COMMUNICATION, LINGUISTICS, COMMAND GUIDANCE,...
Four studies were conducted to determine features of effective crew communication in response to errors during flight. Study One examined whether US captains and first officers use different communication strategies to correct errors and problems on the flight deck, and whether their communications are affected by the two situation variables, level of risk and degree of face-threat involved in challenging an error. Study Two was the cross-cultural extension of Study One and involved pilots from...
Topics: NASA Technical Reports Server (NTRS), CULTURE (SOCIAL SCIENCES), FLIGHT CREWS, AIRCRAFT PILOTS,...
This paper describes two methods for analyzing cockpit discourses. One coding scheme was developed to characterize the functions of crew discourse within a problem solving and decision making context. A second method is concerned with the conversational coherence of crew discourse. Both methods complement each other in describing how crews establish through language-shared mental models for the situation.
Topics: DTIC Archive, Fischer, Ute M., BATTELLE MEMORIAL INST COLUMBUS OH, *DECISION MAKING, *GROUP...
