Full text of "generalmanual 000030733"

See other formats

Canon

Office Color Printer

N1000/N2000
User's Guide

• Unauthorized transfer or duplication of all or any part of this document is prohibited.

• The content of this document is subject to change without notice.

• Every effort has been made to ensure that the information contained in this guide is
correct. If any error or omission is found, contact us directly or an authorized Canon
representative.

• Canon is not responsible for any damages, direct or indirect, arising from or related to
the use of this printer.

Trademarks

• Canon, the Canon logo, BJ, and NetSpot are registered trademarks of Canon Inc.

• Microsoft®, Windows®, Windows NT® and MS-DOS® are registered trademarks of
Microsoft Corporation in the United States and/or other countries.

• NetWare and Novell are registered trademarks of Novell, Inc. in the United States and
other countries. NDS, NDPS, NLM, and Novell Client is a trademark of Novell, Inc. in
the United States.

• Other brand and product names may be trademarks or registered trademarks of their
respective companies.

Notations About Text

Conventions

To ensure the safe and most efficient use of this printer, important
information is provided under the headings listed below. Before you use this
guide, make sure that you understand what these headings mean and
remember the important information described under these headings.

Warning

• Failure to follow these instructions could result in fatal or serious injury.
Always remember and follow the guidelines and advice described under
this heading to ensure your own safety and the safety of other people
working around the printer.

Caution

• Failure to follow these instructions could lead to mistakes in the use of
printer and result in minor injury or serious damage to the printer. Always
remember and follow the guidelines and advice described under this
heading to ensure safe use of the printer.

Important

• Instructions and guidelines for operation of the printer provided under this heading
describe restrictions and other important information which if ignored could cause
minor damage to the printer or other equipment or result in the loss of valuable
data. Always remember and follow the guidelines and advice under this heading to
avoid mistakes in procedure.

HI Note

• Information under this heading includes tips and hints that will help you avoid
minor problems and use the printer more efficiently.

Illustrations and Screen Examples

The illustrations and screen examples used in this guide were created with
the N1000 but they also apply to the N2000. Operations described herein
apply to both models.

Abbreviations

Throughout this document the following abbreviations are used in text.

Microsoft® Windows® Millennium Edition is abbreviated as "Windows
Me"

Microsoft® Windows® 98 is abbreviated as "Windows 98"

Microsoft® Windows® 95 is abbreviated as "Windows 95"

Microsoft® Windows® XP is abbreviated as "Windows XP"

Microsoft® Windows® 2000 is abbreviated as "Windows 2000"

Microsoft® Windows NT® is abbreviated as "Windows NT"

Microsoft® Windows® is abbreviated as "Windows "

The term "GARO", used in the name of this printer driver, is an acronym
for "Graphic Arts Language with Raster Operations", a printer language
of creating raster images.

Legal Notice

It is illegal to reproduce currency, bills, negotiable securities and other
documents prohibited by law. Reproduction of such items may be subject
to criminal prosecution.

It is illegal to reproduce legal certificates, licenses, travel tickets, and
certain public and private documents prohibited from reproduction by
law. Reproduction of such items may be subject to criminal prosecution.

Please note that intellectual property protected by copyright may not be
reproduced without the express permission of the copyright holder
except for personal or household use under limited circumstances.

Safety Warnings and Precautions

Read and follow all the warnings and guidelines described below to prevent
the hazards of fire or electrical shock and ensure safe use of this printer.

Warning

l Location

• The electrical contacts inside the printer become extremely hot during
normal operation. To avoid causing a fire, never store flammable
substances like alcohol, thinner, etc. near the printer.

I Power Supply

• To avoid personal injury from an electrical shock, never handle the power
cord or plug when your hands are wet.

• To avoid causing a fire or serious electrical shock, make sure that the
power plug is securely and completely inserted into the power source.

• To avoid causing a fire or serious electrical shock, always use the power
cord provided with this printer, and do not use this power cord with any
other electrical device.

• To avoid a fire or serious electrical shock caused by a short circuit, avoid
damaging the AC adapter cord or the power cord. Never attempt to modify
the power cord in any way. Never apply force to the cord by pulling on it,
and never place a heavy object on the power cord.

• To avoid a fire or serious electrical shock, connect the printer power cord to
an independent power source that is not shared by other equipment or
appliances.

• To avoid a fire or serious electrical shock, never knot the power cord or
wrap it around itself.

• To avoid a fire hazard, occasionally disconnect the power cord from the
printer and the power supply and use a soft dry cloth to clean the cord
connectors and the connection points. Leaving the cord plugged in and not
cleaned for a long period, especially in an area subject to dust, oil, and high
humidity, could cause the insulation material to deteriorate.

■ In an Emergency...

• To avoid a fire or serious electrical shock, if the printer emits smoke or a
strange odor, immediately press the Power button to switch the printer off
and unplug the power cord from the power supply. Discontinue using the
printer and call for service.

■ Cleaning the Printer

• Use only a damp, clean cloth to clean the surfaces of the printer. The
electrical contacts inside the printer become hot during normal operation.
To avoid a fire or serious electrical shock, never use alcohol, benzene,
thinner, or any other type of flammable liquid cleaner to clean the printer.

■ Pacemakers

• This printer generates a low magnetic field. If anyone wearing a pacemaker
experiences discomfort while working around the printer should leave the
area. Consult a physician before continuing to work around the printer.

Caution

l Printer

location

• To avoid damage to the printer or possible personal injury, place the printer
on a flat, stable surface that is safe from sudden shocks or strong vibrations
to ensure that it will not fall.

• To avoid damage to the printer which could result in a fire or electrical
shock, place the printer in a location where it is not exposed dust, direct
sunlight, high temperature, or high humidity. Use the printer location in an
environment where temperature and humidity are within the ranges of
5°C~35°C (41°F~95°F) and 10-90% RH (with no condensation).

• To avoid anything entering the printer and causing a fire, never place the
printer on a heavy wool or shag carpet.

• There are ventilation holes on the left side of this product, so when you
install it, make sure the holes are not blocked by a wall or other object.
Install so that the holes are at least 30cm (12 in.) from a wall or other
object. If the ventilation holes are blocked, the inside of this product may
become overheated, resulting in fire.

• To avoid the hazard of a dangerous fire, keep the area around the power
supply where the printer power cord is connected so you can disconnect it
immediately if the printer starts operating abnormally (emitting smoke or
odd noises, etc.).

• To ensure normal operation of the printer and avoid possible damage,
never install the printer near large office equipment or any other type of
electrical device that emits a strong magnetic field.

■ muvniy i

l Moving the Printer

• To avoid dropping and damaging the printer or the paper feed unit or
causing personal injury when moving it, always grip the printer or the paper
feed unit by the lift handles provided on the left and right side of the printer
or the paper feed unit.

• To avoid breaking a paper cassette and personal injury, always remove the
cassettes before lifting and moving the printer or a paper feed unit.

• The Model N2000 weighs 16 kg (35 lb.) To avoid back strain or other
personal injuries, at least two people, lifting together at the front and back
of the printer, are required to move the printer.

I Power Supply

• To avoid damaging the power plug, which could cause a short circuit and
cause a fire or electrical shock, never pull on the power cord to unplug the
cord from the power supply. Always grip the plug to remove it from the
power supply.

• To avoid a fire or electrical shock, do not use an extension cord.

• To prevent fire or electrical shock, never use a power supply source other
than the one rated for the printer in the country where you purchased the
printer.

AC 100-127 V, 50/60 Hz
AC 220-240 V, 50/60 Hz

iCIeaning the Printer

• To avoid minor burns or minor injury from moving parts, before cleaning the
printer always press the Power button to switch off the printer then unplug
the power cord from the power supply and allow the electrical contacts
inside the printer to cool.

iPrinthead and Ink Tanks

• Store the ink tanks out of the reach of small children. If a child accidentally
ingests ink from an ink tank, contact a physician immediately.

• To avoid staining clothing or your work area with spilled ink, never shake or
drop the printhead or an ink tank.

• The electrical contacts of the printhead become extremely hot during
normal operation. To avoid minor burns, never touch the electrical contacts
after removing the printhead from the printer.

Caution

• There are high voltage points inside the printer. To avoid a fire or electrical
shock, never attempt to disassemble the printer or attempt repairs.

• To avoid a fire or electrical shock, never use flammable sprays around the
printer.

• To avoid minor injury from moving parts inside the printer, never open a
cover or insert your hand into the printer while the printer is operating.

• To avoid a fire, electrical shock, or damage to the printer, never place
anything on the printer such as small metal objects like staples, paperclips,
or any type of liquid container, especially containers of flammable liquids
which could fall accidentally into the printer.

• To prevent a fire hazard or dangerous electrical shock, if a foreign object
falls or a liquid spills into the printer, press the Power button immediately to
switch the printer off then unplug the printer power cord from the power
supply. Call for service and do not use the printer until it has been checked
by a qualified service technician.

Contents

Notations About Text i

Conventions i

Illustrations and Screen Examples i

Abbreviations ii

Legal Notice ii

Safety Warnings and Precautions iii

Contents vii

Chapter 1 Before Using the Printer

Printer Part Names 1-2

Switching the Printer On and Off 1-7

Switching the Printer On 1-7

Switching the Printer Off 1-8

Setting the Printer Online and Offline 1-9

Setting the Printer Online 1-9

Setting the Printer Offline 1-10

Chapter 2 Print Media You Can Use

Print Media That Can Be Used 2-2

Types of Print Media 2-2

Paper Sizes 2-4

Maximum Stack Size 2-5

Printing Area 2-6

Handling Print Media 2-6

Loading Paper Cassettes 2-7

Loading the Paper Cassette 2-7

Selecting the Print Media Size and Type 2-12

Loading the Tray 2-15

Chapter 3 Printing from Windows

Printing 3-2

Print Procedure 3-2

Canceling a Print Job 3-3

Viewing Online Help 3-4

Opening Online Help 3-4

Chapter 4 Using the Operation Panel

What's On the Operation Panel? 4-2

Reading the Display 4-2

Using the Operation Panel Buttons 4-4

Reading Operation Panel Lamps 4-6

vii

Function Menus 4-7

Types of Menus 4-7

Printer Function Priorities 4-7

Menu Flow Summaries 4-8

How to Perform Menu Settings 4-9

Setting the Printer Online and Offline 4-9

Performing Settings 4-9

Menu Settings Summary Tables 4-11

Setup Menu 4-11

Utility Menu 4-13

Media Set Menu 4-14

Chapter 5 Maintenance

Replacing Ink Tanks 5-2

When to Replace an Ink Tank 5-2

Replacing an Ink Tank 5-3

Cleaning the Printer 5-8

Replacing the Printhead 5-10

How to Replace the Printhead 5-10

Chapter 6 Troubleshooting

Having a problem? 6-2

Printer not Operating Correctly 6-3

Cannot Print 6-3

Printing Does Not Start 6-5

Printing Halts During Print Job 6-6

Print Job Results Abnormal 6-7

Poor Print Quality 6-7

Print Results Do Not Match Print Job Content 6-9

Colors Wrong 6-10

Other Problems 6-10

Error Messages 6-11

Removing Paper Jams 6-15

Performing a Print Test 6-20

Cleaning the Printhead 6-23

Types of Printhead Cleaning 6-23

Head Cleaning Procedure 6-23

Aligning the Printhead 6-26

Correcting Banding 6-29

Chapter 7 Other Important Information

Options 7-2

Paper Feed Units 7-2

Universal Cassettes 7-3

Network Interface Board 7-4

Uninstalling the Software 7-5

Uninstalling the Printer Driver 7-5

Uninstalling NetSpot Suite Service 7-5

Uninstalling NetSpot 7-6

Uninstalling the LPR Port 7-6

Uninstalling NetBIOS/NetBEUI Port Monitor 7-7

Specifications 7-8

Index 7-10

Before Using the Printer

This section describes printer parts and procedures you should
know before you use the printer.

Printer Part Names

■ Front View

c
d
e

a Back upper cover

Remove to install the printhead or to remove jammed paper. (->P.5-10,
P. 6- 15)

b Operation panel

Provides Power button, Online button, Ink Replace button, LCD display,
and other important buttons used to operate the printer. For details, see
Chapter 4 "Using the Operation Panel Buttons". (->P.4-4)

c Front upper cover

Remove to set paper in the tray or to remove jammed paper. (->P.2-15,
P. 6- 15)

d Right cover

Open to replace ink tanks. This cover is normally locked. To unlock this
cover for removal in order to replace ink tanks, press the Ink Replace
button on the operation panel.

e Manual feed lever

Releases the paper feed roller to allow manual paper feed. Raise this
lever to feed paper manually for printing or to remove jammed paper.
(->P.2-15, P.6-15)

f Slide lever

Slide to the left or right to fit the size of the paper for manual feeding.
(->P.2-15)

g Tray

Set paper here for manual feed printing. Also functions as the paper exit

Before Using the Printer

■ Back View

tray during normal printing. (->P.2-15)
Cassette cover

Protects paper loaded in the cassette.
Cassette 1

The standard paper cassette provided with the printer is a universal type
cassette that can hold a variety paper sizes and types: plain paper, coated
paper, transparencies (OHP film), etc. (->P.2-7)

Lift handles

Grasp these handles provided on the left and right side to lift or move the
printer.

Connector cover

Protects the expansion slot. The standard model provides one slot, and
the network model provides one slot for a network interface board (NB-
11FB). (-^Setup Guide)

USB port

Provides a connection point for a USB cable connected to the USB port
of the computer. (-^Setup Guide)

Parallel port

Provides a connection point for a parallel cable connected to the parallel
port of the computer. (-> Setup Guide)

Power connector

Provides a connection point for the printer power cord.

Printer Part Names

■ Under the Back Upper Cover

a Printhead lock lever

Locks the printhead lock cover. Pull down to open then install the
printhead. (~>Setup Guide)

b Printhead lock cover

Protects the printhead. Raise to open and install the printhead. (~>Setup
Guide)

c Printhead

Equipped with the nozzles that supply the inks for printing. This
important part is not installed before shipping, so you must install it
before you can use the printer. (-^Setup Guide)

d Carriage

Holds the printhead and moves it left and right across the paper during
printing.

1-4

Before Using the Printer

Under the Right Cover

a Y ink tank cover

b M ink tank cover

c C ink tank cover

d Bk ink tank cover

The ink tank covers protect the tanks and lock them in place. To replace
an ink tank, press the Ink Replace button on the operation panel to
release the right cover. Open the right cover then raise the ink tank cover.

e Y ink tank

f M ink tank

g C ink tank

h Bk ink tank

These tanks hold the ink. The ink tanks are not installed before shipping,
so you must install all the ink times before you can use the printer.
(-^Setup Guide)

Printer Part Names

■ Paper Feed Unit (option)

a Paper feed unit

A paper feed unit installed below the printer provides an additional paper
feed source. The Model N 1000 allows installation of two paper feed
units Cassette 2 (middle) and Cassette 3 (bottom). The Model N2000
allows installation of one paper feed unit, Cassette 2 (bottom).

b Cassette cover

Attached to Cassette 2 (or Cassette 3) to protect paper loaded in the paper
cassette. The shape of the cassette cover for Cassette 1 is different.

c Cassette 2 (Cassette 3)

Paper Cassette 2 (or Cassette 3).
d Paper feed unit connector

This important connector connects the paper feed unit. Avoid hitting or
applying great force to this connector.

e Back cover

f Back inner covers

Open these covers and the back cover to remove jammed paper from
Cassette 2 (or Cassette 3).

g Guide pins

These two pins, located at the back of the paper feed unit, align the paper
feed unit correctly for installation.

h Lift handles

Grasp these handles provided on the left and right side when lifting or
moving the paper feed unit.

Before Using the Printer

Switching the Printer On and Off

Follow the procedure below to switch the printer on and off.

The examples below demonstrate normal operation of the printer after it is
set up and ready for normal operation. If the printer has not been set up
completely, follow the procedures in the Setup Guide to complete the setup
procedures before you execute the procedures below.

Switching the Printer On

Switch on the printer before you execute a print job from the computer.

The Online lamp and Message lamp flash for a few seconds while the printer
warms up. After the printer has warmed up, the Online lamp lights and
remains on, and "Ready" is displayed.

The Message lamp flashes when a message is displayed. Read the message
and perform the required procedure. (->P.6-1 1)

If the display or Online lamp do not light, check the power cord connections
at the printer and the power supply and make sure that they are secure.
(-^Setup Guide)

1 Press the Power button.

Switching the Printer On and Off

Switching the Printer Off

When you are finished using the printer, follow this procedure to switch the
printer off.

1 Check the display to make sure that a print job is not in progress.

If you see an error message displayed, follow the procedure to correct the
problem, and make sure the print job has completed. If a print job is in
progress, wait for the print job to complete before switching off the printer.

2 Press and hold down the Power button for two seconds then release
it.

"Please wait ..." is displayed for a few seconds, then the printer goes off.

Before Using the Printer

Setting the Printer Online and Offline

While the printer is on, it can be set online or offline.

When the printer is online, the printer can accept data from the computer to
execute a print job. The printer enters the online mode automatically every
time the printer is switched on.

When the printer is offline, the printer cannot receive data to execute a print
job. The printer must be set in the offline mode to use the operation panel to
open the menus and make selections. The printer enters the offline mode
automatically when an error message alerts you about a problem so you can
perform the procedure to correct the problem.

When you are finished performing settings with the operation panel and
display, or after you have corrected an error, press the Online button to set
the printer online again for printing.

Setting the Printer Online

Follow this procedure to set the printer online.
1 Press the Online button. The Online lamp lights.

The printer can print while the Online lamp is on.

• Pressing the Online button repeatedly switches the printer between the online and
offline modes.

HI Note

Setting the Printer Online and Offline

Setting the Printer Offline

Follow the procedure below to set the printer offline.
1 Press the Online button. The Online lamp goes off.

When the Online lamp off, the printer is offline.

HI Note

• Pressing the Online button repeatedly switches the printer between the online and
offline modes.

1-10

Before Using the Printer

Print Media You Can Use

This chapter describes the types of print media that can be
used and how to load each type.

Print Media That Can Be Used

A variety of print media can be used with this printer. The size and types of
paper or special media, the print area for each type, and other details are
described below.

HI Note

• For more details about Canon print media, please refer to the instructions provided
with each package.

Types of Print Media

The types of paper and other print media are described below.
Paper

Canon original inks produce on plain paper images of brilliant colors that
resist fading due to exposure to light.
Canon product:
Bubble Jet Paper (LC-301)

• The water resistance of Color Bubble Jet Paper (LC-301) is improved.

• You can also use plain copy paper (64 -105 g/m 2 ) intended for use on copy
machines.

■ Coated Paper

Specially coated for use with BJ printers, coated paper reproduces
brilliant colors without blurring. This media is ideal for printing
materials with color graphics, photographs, and all types of color
presentations for business.
Canon product:

High Resolution Paper (HR-101)

■ Transparencies (OHP Film)

Highly transparent film used to produce printed color presentations with
an overhead projector at conferences and presentations. Printing can be
done on either side of the sheets.
Canon product:

Color Bubble Jet Transparencies (CF-102)

■ Plain

HI Note

Print Media You Can Use

Important

• Never touch the printed surface of a printed transparency until it has dried for at
least 15 minutes, and never stack printed transparencies.

• Remove each sheet from the output tray as it is ejected from the printer. To prevent
smearing, never allow printed transparencies to stack on the output tray.

• Color Bubble Jet Transparencies (CF-102) should not be printed at high speed.
Printing at high speed could cause double- feeding and jamming.

• Using transparencies of another manufacturer could cause them to jam.

■ Quick Dry Transparencies

Highly transparent film that dries quickly. Ideal for large volume print
jobs with transparencies.
Canon product:

Color Bubble Jet Transparencies Quick Drying Type (CF-401)

Important

• You must always print on the correct print side (the rough side) of this film, and
load the edge of each sheet marked with the white tape into the printer first.

• To prevent a jam, do not remove the white tape from the sheet before printing. The
tape can be removed after printing.

Print Media That Can Be Used

Paper Sizes

Here is a table that lists the paper sizes and feed methods that can be used
with this printer.

Paper Size

N1000

N2000

Cassette 1

Cassette 2
(upiion j

Cassette 3
(upnon j

Tray

Cassette 1

Cassette 2
(upiion j

Tray

A3+

329.0x483.0 mm
12.95 x 19.02 in

Yes

297.0 x 420.0 mm
11.69 x 16.54 in

Yes

B4(JIS)

257.0x364.0 mm
10.12x14.33 in

Yes

210.0x297.0 mm
8.27x1 1.69 in

Yes

Yes* 1

B5 (JIS)

182.0x257.0 mm
7.17x10.12 in

Yes

176.0x250.0 mm
6.93x9.84 in

Yes

Ledger

279.4x431.8 mm
11.00x17.00 in

Yes

Regal

215.9x355.6 mm
8.50 x 14.00 in

Yes

Letter

215.9x279.4 mm
8.50x1 1.00 in

Yes

Yes* 1

Executive

184.2x266.7 mm
7.25 x 10.50 in

Yes

Custom

Yes* 2

Yes* 3

* 1 . A4 and Letter size paper must be loaded vertically for short-edge feed.

*2. Size range of paper for loading: 100 -215.9 mm (Width) x 148 ~ 355.6 mm (Length)

3.9 x 8.5 in. (Width) ~ 5.8 x 14 in. (Length)
*3. Size range of paper for loading: 100 ~ 329 mm (Width) x 148 ~ 483 mm (Length)

3.9 x 13 in. (Width) ~ 5.8 x 19 in. (Length)

HI Note

• Skew may occur when feeding paper manually from the tray. If this occurs, remove
all of the paper from the paper cassette and print.

Print Media You Can Use

Maximum Stack Size

The table below describes for each media type the maximum number of
sheets that can be loaded for the paper feed source.

Media type

N1000 (Sheets)

N2000 (Sheets)

Cassette 1

Cassette 2
(Option)

Cassette 3
(Option)

Tray ^

Cassette 1

Cassette 2
(Option)

Tray

Plain Paper

250

10* 2

250

10* 2

Coated Paper
(HR-101)

A3+

100

B4(JIS)

100

150

B5 (JIS)

150

Ledger

100

Letter

150

Transparencies
(CF-102,CF-401)

*1. When feeding manually with the tray set, add one sheet of plain paper to the stack.
*2. For Canon Bubble- Jet Paper LC-301, use only one sheet.

d Important

• To prevent jams or damage to the printer, never load too many sheets in a paper
cassette. Load only the number of sheets recommended for the paper or other print
media in the table above, or never load higher than the load limit mark, whichever
is less.

Print Media That Can Be Used

Printing Area

This printer can print in the area (a) show in the illustration. However,
printing in this area could cause poor print quality or misfeeds. Printing in
area (b) is recommended for best results.

5mm 5mm

5mm

46.2mm

26.8mm

Handling Print Media

Observe the following points regarding loading and handling paper and
other print media:

• Print media that cannot be used:

• Folded

• Curled

• Wrinkled

• Looseleaf sheets or any type of punched paper with holes.

• For details about handling and storing print media, please refer to the
instructions provided with the package.

Print Media You Can Use

Loading Paper Cassettes

This is the general procedure for loading a paper cassette:

• Load the print media in the paper cassette.

• Select the media size and type on the printer operation panel.

• Start the print job on the computer.

Important

• Store unused paper and other media in its original package. Store the package in a
cool, dry location that is not exposed to sunlight.

• To prevent jams, never remove a paper cassette during printing.

Loading the Paper Cassette

Follow the procedure below to load the paper cassette. (The procedure is the
same for loading optional paper cassettes.)

HI Note

• The paper cassette holds approximately 250 sheets of standard weight (64 to 105 g/
m 2 ) plain paper. (-> P.2-5)

Loading Paper Cassettes

2 Remove the cassette cover.

3 Pinch the lever on the length guide so it moves freely and move the
guide to the holes for the size of the paper.

Marks for standard paper sizes are provided on the length guide. Move the
guide to the desired mark.

4 Pinch the lever on the width guide so it moves freely and move the
guide to the paper size mark.

The width guide can be set and locked every 0.5 mm (0.02 in.). Set the width
guide slightly larger than the desired paper size.

2-8

Print Media You Can Use

5 Pick up a stack of paper and fan it to remove static cling. Tap the
edges of the stack against a flat surface to align the edges.

6 With the print side (b) facing down, load the stack (c) in the cassette
with the length guide against the bottom of the stack.

You can fill the cassette up to the load limit mark (a) marked on the width
guide.

Important

• Overloading the paper cassette can cause paper jams. Never load paper higher than
the load limit mark (a), and never load more than the number of sheets
recommended for special print media. (->P.2-5)

• A large gap at the side of the stack (c), or incorrect alignment of the stack here, my
cause poor print results due to paper skew during feeding. Make sure that the side
is aligned correctly and that the stack is snug against this side of the cassette.

Loading Paper Cassettes

• To avoid paper jams, make sure that the trailing edge is aligned square with the
length guide, and make sure that the edges at (d) are straight and not slanted.

• Wait for all of the paper or other print media in the cassette to be used up before
loading more paper.

• Never mix different types of paper or other print media in the same stack.

• When printing transparencies, always load one sheet of plain paper the same size
as the transparencies on the bottom of the stack.

7 Move the width guide until it rests lightly against the side of the stack.
^ Important

• To ensure smooth paper feed from the cassette, make sure that the width guide is
snug and not too tight against the side of the stack. If the width guide is too tight, or
if there is a gap between the paper and the guide, this may cause paper to feed
incorrectly.

8 Install the cassette cover.

Align the four pegs on bottom of the cassette cover with the holes in the
cassette below and set the cover on the cassette.

2-10

Print Media You Can Use

9 Set the paper cassette in the printer.

Push the paper cassette completely into the printer.

Important

• You must set the slide lever to the center position to enable paper feed from the
cassette.

Loading Paper Cassettes

2-11

Selecting the Print Media Size and Type

After loading paper or other print media in the paper cassette, you must use
the operation panel menus to select the type and size of the paper or other
print media loaded in the cassette. If you fail to perform this setting, the
computer and printer will not be able to print correctly. For more details
about size settings, see Print Media That Can Be Used. (->P.2-2)

Here is a summary of the print media settings.

Print Media Namp ' Operation Panel Setting

Plain paper

Bubble Jet Paper (LC-301)

Plain Paper

High Resolution Paper (HR-101)

Coated Paper

Color Bubble Jet Transparencies (CF-102)

Transparency

Color Bubble Jet Transparencies Quick Drying Type
(CF-401)

Quick Dry Tran

See Note below.

Special 5

Important

• Up to three paper cassettes (Cassette 1, Cassette 2, Cassette 3) can be used with the
N1000. Make sure the paper size and type are set for each paper cassette.

• With the two cassettes (Cassette 1, Cassette 2) of the N2000, the "Media Size"
setting is set automatically for the size of the media loaded in the paper cassette, so
you need only to perform the "Media Type" setting. However, the Media Size
setting is not performed automatically for B5-JIS size; you must perform both the
"Media Size" and "Media Type" settings for these sizes.

HI Note

• The N1000 is shipped from the factory with the "Media Size" set for "A4" or
"Letter" and the "Media Type" is set for "Plain Paper".

• The N2000 is shipped from the factory with the "Media Size" set for "B5-JIS" and
the "Media Type" set for "Plain Paper".

• Select "Special 5" for the "Media Type" in the following cases:

• Paper is not drying enough while printing with "Standard" selected for "Print
Quality" in the GARO printer driver.

• Printing is blurred or low quality while printing on a coated paper not
recommended by Canon with "Standard" or "High" selected for "Print
Quality" in the GARO printer driver.

2-12

Print Media You Can Use

1 Press the Online button to switch off the Online lamp.

The printer is set offline.
2 Press the Set Media button.

The Set Media menu opens.

3 Press < or > to select the cassette and press V.

Select the setting for the loaded cassette: Cassette 1, Cassette 2, or Cassette
3.

If your printer is a Model N2000 and A4, B4, A3, A3+, Letter, Legal, or
Ledger size paper is loaded in the paper cassette, the size is selected
automatically so you can go to Step 6.

Me di a Set Menu

4 Press < or > to display "Media Size" and press V.

e tte 1

a S i z e -»

Loading Paper Cassettes

2-13

5 Press < or > to display the media size and press V.

Media Size

B5- JIS

An equals sign (=) displayed to the left of the setting indicates the current
Media Size selection.

6 Press < or > to display "Media Type" and press V.

Cassette 1

Media Type

7 Press < or > to display the desired media type and press V.

An equals sign (=) displayed to the left of the setting indicates the current
Media Type selection.

8 When you are finished, press the Online button to light the Online
lamp.

"Ready" is displayed on the operation panel.

2-14

Print Media You Can Use

Loading the Tray

This is the general procedure for loading the tray:

• Start the print job on the computer.

• Remove printed sheets from the output tray.

• Set the media in the tray.

• Press the Online button.

• After printing, remove all remaining sheets from the tray.

• Press the Online button.

d Important

• Store unused paper and other media in its original package. Store the package in a
cool, dry location that is not exposed to sunlight.

B Note

• Some types of media may not feed smoothly.

• Skew may occur when feeding paper manually from the tray. If this occurs, remove
all of the paper from the paper cassette and print.

1 From the computer, select Manual for the Media Source.

The operation panel displays "Load Media", enters the standby mode, and
waits for you to load the media.

Load Me d i a
A4

• If you press the Online button before you load the media in the tray, paper will feed
from Cassette 1 . If Cassette 1 is not loaded, the operation panel displays "No
Media: Manual", enters the standby mode, and waits for you to load the media.

M Note

Loading the Tray

2-15

Remove the front upper cover.

2-16

Print Media You Can Use

4 Pull Cassette 1 to the marked position.

Align the mark (a) of the cassette cover with the position of the printer front.

Important

• If there is paper in the cassette, make sure that the paper is below the load limit
mark A (b). If the stack is higher than this mark, remove some paper.

5 Slide the lever to the left.

Loading the Tray

2-17

6 With the print side (b) down, align the stack plus one sheet of plain
paper with the right guide (a), then insert into the cassette until it
stops.

When you insert the media, make sure that the trailing edge of the media is
located at the correct size mark on the tray.

^ Important

• To prevent misfeeds, make sure that the paper is not over the right guide (a).

• The number of sheets that can be loaded in the tray for manual feed is different,
depending on the media type. Confirm before loading. (->P.2-5)

• To ensure effective manual feed, load the number of sheets actually required, plus
one sheet. If the media runs out before the job completes, the printer will start to
feed from Cassette 1. When the print job is completed, remove any remaining
paper from the tray.

• When loading paper that is wider than the paper already loaded in cassette 1, you
must remove the previously loaded paper and move the cassette's width guide.
With the N1000, move the width guide to the LTR size position, and with the
N2000 move it to the A3+ size position. Not moving the guide may result in poor
medium supply.

• To print with legal paper loaded in the tray of the N 1000, open the paper support
then insert and move the trailing edge of the paper to the correct mark on the paper
size scale.

2-18

Print Media You Can Use

Loading the Tray

2-19

9 Lower the manual feed lever.

10 Press the Online button.

The print job starts.

When the print job finishes, the Online lamp goes off, the Message lamp
lights, and "Load Media" is displayed.

• If you press the Online button before you load the next sheet, the next sheet will
feed from Cassette 1 .

HI Note

2-20

Print Media You Can Use

11 Remove any media remaining in the tray, move the slide lever to the
center, close the paper support, then re-attach the front upper cover.

Important

• When feeding from the paper cassettes, make sure that the slide lever is always as
close as possible to the center position within its range of movement.

• If you moved the width guide of Cassette 1 at Step 6, after moving the width guide
back to its original position, feed paper from the cassette.

12 Press the Online button.

The operation panel displays "Ready", and the printer is ready for the next
print job.

Loading the Tray

2-21

Print Media You Can Use

Printing from Windows

This chapter describes the basic procedures for printing from
Windows.

Printing

To print a job from a Windows software application, use the Print command
in the File menu.

HI Note

• For more details about the printer driver, refer to the printer driver online Help.

• For more details about print software functions, refer to "10 Install the Software"
in Chapter 1 of the Setup Guide.

Print Procedure

1 If the software application, select Print from the File menu.

file Edit View Image Colors Help
New

Open-
Save
Save As...

Ctrl+N
Ctrl+0
Ctrl+S

Print Preview
Page Sejup...

The Print window opens.

Note

Make sure the name of the printer is displayed in the Name box,
perform the settings for the "Print range" and "Copies" group, then
click the OK button.

Printer

Name: | Canon Office Color N 1000
Status: Ready

Type: Canon Office Color N1000

Where: LPT1:

Comment:

Number of copies: [l ^

1 2 [71 3 r Collate

The print job starts.

• Click the Properties button if you want to select the print media size, paper feed
method, or adjust quality and color, or perform other settings.

Printing from Windows

Canceling a Print Job

1
2

Follow this procedure to cancel a print job.

In the Printers folder, double-click the icon for the printer.

Click the name of the job that you want to cancel, click Printer in the
menu bar and select Purge Print Documents.

The print job is deleted.

If the Online lamp on the printer operation panel is flashing, indicating
that the print job is still processing, press and hold down the Cancel
Job/Utility button for three seconds until you see "Job Cancel"
displayed, then release the button.

The print job in progress is canceled.

If the Online lamp goes off and you cannot cancel the print job, then
use NetSpot to cancel unneeded print jobs.

If NetSpot is not installed, press and hold down V for one second and
perform either a soft reset or a hard reset.

If you perform a soft or hard reset, all the print jobs received by the printer
and currently in progress are erased completely and must be restarted.

Canceling a Print Job

3-3

Viewing Online Help

Online Help is available to explain the functions and items of the printer
driver.

Opening Online Help

1 In the Printer Properties window, click the Help button.

S Note

Canon Office Color N1000 Piopeit

Main j Page Setup | Finishing |

'fj Default Sellings j»] Add... ]

M edia Tijpe : | Plain Paper

Media Source : J Auto
Print Quality:

_|
Rl

Plain Paper
Color Printing

r High

t* Standard

r Draft

t Custom

(• Color

C Grayscale

Open Preview When Print Job Starts

OK Cancel

The Help window opens.

1 For more details about how to use the Help window, please refer to your operating
system manual.

Printing from Windows

Using the Operation
Panel

This chapter describes how to use the printer operation panel
buttons and functions.

What's On the Operation Panel?

On the printer operation panel there is a display (a), seven buttons (b), and
two lamps (c). The operation panel is used to indicate the current status of
the printer, to display messages and settings, and to perform menu settings.

Reading the Display

The display indicates the current status of the printer.

■ Standby

Ready

Line 1:

The first line of the display indicates the current status of the printer.

■ Print Job Processing

README . DOC

Line 1:

The name of the document and the name of the user are displayed for a
print job in progress.

Using the Operation Panel

■ Menu Display

Utility Menu
Status Print ->

Line 1:

Displays the name of the menu or submenu.
Line 2:

Displays an item for selection. A right arrow (->) indicates that items
are available for selection on the same level. A down arrow (^)
indicates that items are available for selection at the next lower level.

■ Current Selection

Media Size

= A4

— »

Line 1:

Displays the name of the submenu.
Line 2:

Displays the item or value of the setting. A setting prefixed with an
equals sign (=) indicates the current selection. A right arrow (->)
indicates that items are available for selection on the same level.

■ Error Message Display

Replace Y Tank

Line 1, Line 2:

Displays an error message if the printer requires attention, and the
printer stops printing. After correcting the problem, press the Online
button.
Line 2 only:

Displays error messages, but the print job can continue. In the Setup
Menu the printer can be set to not display error messages.

Note

• If an error message is displayed, note the message and refer to Chapter 6
Troubleshooting "Error Messages". (-> P.6-1 1)

What's On the Operation Panel?

Using the Operation Panel Buttons

The buttons on the operation panel are used for the functions described

a Setup (>) button

Offline:

When the printer is offline, press this button to open the Setup Menu.
Menu display:

In the menu display, press this button to display the next item for
selection at the same level.

b Set Media (A) button

Offline:

When the printer is offline, press this button to open the Media Set
Menu.
Menu display:

In the menu display, press this button to return one level up.

c Cancel Job/Utility (<) button

During a print job:

To cancel a print job in progress, press and hold down for three

seconds.
Offline:

When the printer is offline, press this button to open the Utility Menu.

below.

Using the Operation Panel

Menu display:

In the menu display, press this button to return to the previous items
for selection at the same level.

d Reset/Enter (V) button

Offline:

Press this button to reset the printer.

Press and hold 1 second to cancel data processing or clear the print job
data being received from the computer.

Press and hold for 5 seconds to perform a hard reset and cancel data

processing or stop the print job data being received from the computer.
Menu display:

Press this button to open the next menu level below.
Item/setting display:

Press to use as an execute key to execute or set the selected function or

value.

e Power button

Press this button to switch the printer on and off.
Printer off:

Press to switch the printer on.
Printer on:

Press and hold for 2 seconds to switch the printer off.
f Online button

Press the button to set the printer offline and online. To use the menus,
you must first press the Online button to set the printer offline.
Printer online:

Press this button to set the printer offline.
Printer offline:

Press this button to set the printer online. However, when an error

message is displayed, the printer will not return online until the

problem has been corrected.
Error message displayed:

After correcting the problem, press this button to return the printer

online.
Menu display:

Closes the menu display and returns the printer online.

What's On the Operation Panel?

g Ink Replace button

Press this button to start the procedure to replace an ink tank. After
setting the printer offline line by pressing the Online button, press this
button to prepare the printer for ink tank replacement and to unlock the
right cover.

Reading Operation Panel Lamps

The lamps on the operation panel indicate the following states.

a Online lamp

On:

Printer is online and ready for operation.
Flashing:

Printer is warming up or busy.
Off:

Printer is offline or power is switched off.
b Message lamp

On:

A warning is displayed.
Flashing:

An error has occurred.
Off:

Printer is ready for normal operation or power is switched off.

Using the Operation Panel

Function Menus

This printer is provided with many built-in functions that can be set with the
operation panel or NetSpot. The functions provided by the multi-level menu
displays can be accessed with the arrow buttons on the operation panel.

Types of Menus

The functions are provided in three menus.

■ Setup Menu

Provides functions that allow you to adjust the warning display and
printhead or perform settings for the printer interface or network.

■ Utility Menu

Provides functions that allow you to perform important tasks like printing a
nozzle check, cleaning the printhead, performing the ink remains display,
etc.

■ Media Set Menu

Provides selections for the size and type of paper or other print media loaded
in the paper cassettes.

Printer Function Priorities

Here are some important points to remember about identical features of the
operational panel menus, NetSpot menus, and the GARO printer driver:

• In cases where different settings are selected for identical features and
selections in the operation panel menus, NetSpot menus, and the printer
driver, the printer driver settings have priority.

• When different settings are performed for identical selections in the
operational panel and NetSpot, whichever setting was performed last has
priority.

Function Menus

Menu Flow Summaries

The printer operation panel menus are summarized in the flowcharts below.
Use the arrow buttons to display the items on the menus.

K or > Press < or >• to move the previous or next item on the same

level.

V Press V to move to the next level below.

A Press A to return to the previous level above.

■ Setup Menu Flow

| Ext. Features Adjust Printer Set Interface Maint. Setup Panel Beset

| Warning Display |

| Language |

| Adj . Prin thead 1 1 Band Adjust || IF Adjust | | Interface Type || Set Centronics ~|| Ext. Network | | Cleaning at"

Drying Time

i " 1

Print Pattern |

Adj. Setting B

Adj. Setting D

| Adj. Setting F

Adj. Setting G

Init. Settings

Eegis. Settings

| Adj. Setting A~| | Adj. Setting C | | Adj . Setting E | | Print Pattern ~| | Cassette 1 || Cassette 3 | | Interactive ~~| | Set TCP/IP ~~|

2 I

| Frame Type || IP Mode ' ~|| Protocol' ||7p Setting |

~| | BOOTP

*1 Displayed when this option is installed.

*2 Displayed only when "Automatic" is selected for IP Mode.

*3 Displayed only when "Manual" is selected for IP Mode.

i ■ M ' II ,

| It MteM || Subnet Mask || Defmlt G/» |

l Utility Menu Flow

| Nozzle Check |

| Ext. I/F Print |

| Head Cleaning B |

| Move Printer |

| Ink Remains |

iSet Media Menu Flow

*1 Displayed when this option is installed.

| Media Size 1 1 Media Type ] | Media Size 1 1 Media Type j | Media Size 1 1 Media Type ]

Using the Operation Panel

How to Perform Menu Settings

To use the function menus, first set the printer offline then use the arrow
buttons to display the menu settings.

Setting the Printer Online and Offline

■ Online

When it is set online, the printer can receive and process a print job sent from
the computer. In order to print, the printer must be set online. After the
printer is switched on, the printer automatically goes online if no problems
occur.

■ Offline

When it is set offline, the printer cannot receive a print job from the
computer; the offline state is for using the operation panel menus. If a
problem is detected, an error message is displayed an the printer is set offline
automatically.

Performing Settings

The example procedure below describes how to select the media type for
Cassette 1.

1 Press and hold the Power button (e) to switch the printer on.

The printer warms up for a few seconds, "Ready" is displayed, then the
Online lamp lights.

2 Press the Online button (f). The Online lamp switches off.
The printer is set offline.

How to Perform Menu Settings

3 Press the Set Media button (b).

The Media Set Menu opens.

4 Press < or > to display "Cassette 1", then press V.

Me di a Set Menu
Cassette 1 ->

The next menu level is displayed.

5 Press < or > to display "Media Type", then press V.

Cassette 1

The first setting available for selection is displayed.

6 Press < or > to display the desired selection, then press V.

Media Type
Coated Paper ->

The current selection is prefixed with an equals sign (=). After pressing V to
change the selection, the menu display returns to the previous level above.

7 Press the Online button (f) to switch the Online lamp on.

The printer is set online and is ready for operation.

4-10

Using the Operation Panel

Menu Settings Summary Tables

The menus provide the functions listed and described in the tables below.
Settings marked with an asterisk (*) in the tables are the initial or default
values.

Setup Menu

Menu Item

Available Settings

Functions

Warning Display

On*, Off

Enables or disables the display
warnings.

Drying Time

None, Standard*, Longer, Longest

Adjusts the time interval between
printed sheets ejected from the
printer to allow more time for the
ink to dry.

Language

Jp, Us*, Fr, De, It, Es, Sw, Dk, No,
NL Fi

Selects the language for the printer
operational panel menus and
messages.

Adj. Printhead

Print Pattern

Adj. Setting A, Adj. Setting B,
Adj. Setting C, Adj. Setting D,
Adj. Setting E, Adj. Setting F

Adjusts the position of the
printhead. First the pattern is
printed, then the adjustments for A
to F are performed as needed, based
on the results of the pattern.

Band Adjust

Print Pattern
Adj. Setting G

Adjusts to correct banding in printed
images. First the pattern is printed
then the G setting is performed,
based on the results of the pattern.

LF Adjust

Cassette 1

: -20 ~ 0* ~ +20
Cassette 2

: -20 ~ 0* ~ +20
Cassette 3

: -20~0*~+20

Use this menu to adjust the amount
of feed. The setting can be
performed for each cassette.
If the printed image has white lines,
enter a plus (+) value, or if the image
has overlapping lines, enter a minus
(-) value.

Interface Type

Centronics*, USB

Allows selection Centronics for a
parallel interface connection or USB
for a USB connection.

Set Centronics

Trans. Speed

High Speed*, Medium Speed,
Low Speed

Allow selections for speed and
format of bi-directional printing. A
hard reset must be performed on the
printer to enable these settings.

Interactive

ECP*, Nibble, None

Menu Settings Summary Tables

4-11

Menu Item

Available Settings

Functions

Ext. Network

Init. Settings

Executes the initial settings for the
"Ext. Network" menu.

Set TCP/IP

Frame Type: Disable, Ethernet II
IP Mode: Manual*, Automatic
Protocol

DHCP: On*, Off

BOOTP: On*, Off

RARP: On*, Off

TP ^^ttinn

ir veiling
IP Address
Subnet Mask
Default G/W

Allows selections to set up the TCP/
IP network information for the
network interface board. After
selecting a setting for each TCP/IP
item, execute "Regis. Settings to
enable the values selected.

Regis. Settings

Registers the TCP/IP settings
selected above for the network
interface board.

Maint. Setup

Cleaning at ON

On*, Off

Determines whether or not the
printhead is cleaned when the printer
is powered on.* 1

Panel Reset

Initializes the operation panel menus
and restores the default settings. A
panel reset does not affect the "Ext.
Network" settings.

*1. If the date and time setting of the computer where the printer is connected are
not correct, the printhead may clean itself too frequently and waste ink. Make
sure that all the date and time settings on the computer are correct.

4-12

Using the Operation Panel

Utility Menu

Menu Item Available Settings I Functions

Nozzle Check

Prints a nozzle check pattern.

Status Print

Prints a list of the menu items and their
current settings.

Ext. I/F Print

Prints a list of all the current settings on
the network interface board.

Head Cleaning A

Cleans the printhead nozzles.

Head Cleaning B

Allows ink to flow to the printhead
nozzles.

Head Cleaning C

Initializes ink flow to the printhead after
printhead installation.

Move Printer

Drains ink from the printhead to prepare
the printer for moving.

Replace Head

Performs processing required for
replacing the printhead.

Ink Remains

Enables the ink level display for each ink
tank.

Feed/Exit

The menu for paper supply and ejection.

Menu Settings Summary Tables

4-13

Media Set Menu

Menu Item

Available Settings

Functions

Cassette 1

Media Size

N1000 : A4, B5-JIS, Letter
N2000 : B5-JIS*

Selects the paper size for
Cassette 1.

Media Type

Plain Paper*, Coated Paper, Transparency,
Quick Dry Tran, Special 5

Selects media type for Cassette
1.

Cassette 2

Media Size

N1000 : A4, B5-JIS, Letter
N2000 : B5-JIS*

Selects the paper size for
Cassette 2.

Media Type

Plain Paper*, Coated Paper, Transparency,
Quick Dry Tran, Special 5

Selects media type for Cassette
2.

Media Size

N1000 : A4, Letter

Selects the paper size for
Cassette 3.

Media Type

Plain Paper*, Coated Paper, Transparency,
Quick Dry Tran, Special 5

Selects media type for Cassette
3.

HI Note

• The N1000 is shipped from the factory with the "Media Size" set for "A4" or
"Letter".

4-14

Using the Operation Panel

Maintenance

This chapter describes how to replace consumables and
maintain the printer.

Replacing Ink Tanks

A message in the printer driver screen or in the printer operation panel
display warns you when the level of the ink in an ink tank is low to indicate
that it is time to replace the ink tank. Of the four ink tanks, Yellow (Y),
Magenta (M), Cyan (C), and Black (Bk), each will require replacement when
its ink runs low.

• The following ink tanks are available for replacement:

• Yellow Ink tank BCI-1 20 1Y

• Magenta Ink tank BCI- 1 20 1 M

• Cyan Ink tank BCI-1 20 1C

• Black Ink tank BCI-1201Bk

When to Replace an Ink Tank

When either of the two messages below appears, you should have extra ink
tanks on hand ready for replacement.

■When the "Ink Check" Message is Displayed

When the ink level in a tank is very low, the ink check message is displayed
but printing continues. When this message is displayed, this means that the
ink tank will run out of ink very soon. The first letter of the message tells you
which tank is running low: Y (Yellow), M (Magenta), C (Cyan), Bk (Black).
For example, "Y Ink Check". After this message is displayed, have the
correct color ink tank on hand for replacement.

HI Note

• When the ink level in a tank is very low, you may not be able to perform Head
Cleaning C, Head Cleaning B, or other head cleaning tasks that consume ink. In
such a case, perform printhead cleaning ("Head Cleaning") after replacing the ink
tank.

• When the ink runs out in more than one tank, the mark of each empty tank is
displayed one by one.

■When the "Replace Tank" Message Is Displayed

When ink in an ink tank runs out, the replace tank message is displayed and
printing halts. You must replace the ink tank after this message appears. The
message contains the letter of the tank to be replaced: Y (Yellow), M
(Magenta), C (Cyan), Bk (Black). For example: "Replace Y Tank". Replace
the ink tank with a new one of the same color.

B Note

5-2

Maintenance

HI Note

• When the ink runs out in more than one tank, the mark of each empty tank is
displayed one by one. After you replace all the ink tanks of the displayed colors,
you can resume printing.

Replacing an Ink Tank

Follow the procedure below to replace an ink tank. This procedure can be
followed to replace any ink tank.

1 Press the Online button. The Online lamp switches off.

2 Press the Ink Replace button.

The right cover unlocks.

Replacing Ink Tanks

3 Open the right cover.

4 Push up the ink tank lever of the color ink tank to replace and open
the ink tank cover.

Maintenance

6 Remove the new ink tank from its package.

Important

• Always hold an ink tank by the grips (c) on both sides of the tank.

• To avoid poor printing results and prevent ink spillage, never touch the ink ports
(a) or the electrical contacts (b).

Replacing Ink Tanks

With the ink supply ports facing down and the label facing in the
direction shown below, insert the ink tank into the holder.

• Always match the color of the ink with the correct holder before inserting it. The
ink tank cannot be installed if you try to install it in the wrong holder or position it
incorrectly.

• Gently turn the black ink tank side to side, then press in to insert it.

Close the ink tank cover. Press down on the cover until you hear it
click and lock.

If you need to replace another ink tank, follow Step 4 to Step 8.

^ Important

Maintenance

When you are finished replacing ink tanks, close the right cover.
Press down on the right cover until you hear it click and lock.

The Online lamp lights and the printer is ready to print. If printing was
paused, the interrupted print job continues.

• If all the ink tanks were not installed, a message is displayed to tell you which ink
tank is missing. For example, "No Y Ink Tank". Press the Ink Replace Ink button,
open the right cover, and install all of the color ink tanks.

Replacing Ink Tanks

Cleaning the Printer

Periodically clean the printer to ensure quality printing and to avoid
problems. Always follow the safety guidelines below when cleaning the
printer.

Warning

Caution

1 Press the Power button to switch the printer off.

2 Disconnect the power cord from the power source.

Maintenance

Dampen a clean cloth, wring it out thoroughly, then use it to wipe and
clean the printer exterior and tray, the paper output tray, and the area
around the power connector to remove all dust and paper dust. Use a
clean, dry cloth to wipe and dry the cleaned surfaces.

Plug the power cord into the power source.

Cleaning the Printer

Replacing the Printhead

The printhead normally does not require replacement. However, if two
unsuccessful B and C printhead cleanings do not restore high quality
printing, or if a Service Call Error is displayed, contact a Help Desk or
service center for assistance in replacing the printhead.

• Contact a Canon service center for details about how to obtain a replacement
printhead.

To replace the printhead, you must execute the "Replace Head" feature of
the Utility Menu and follow the order of the messages on the printer
operation panel to complete the following tasks:

• Set the printer offline.

• Execute "Replace Head"

• Remove all ink tanks

• Drain all ink from the printhead then remove the printhead

• Install the new printhead

• Install all ink tanks

• When ink filling processing is completed, press the Online button.
1 Press the Power button to switch the printer on.

After a few seconds "Ready" is displayed in the operation panel and the
Online lamp lights.

HI Note

How to Replace the Printhead

5-10

Maintenance

2 Press the Online button. The Online lamp goes off.

The printer goes offline.
3 Press the Cancel Job/Utility button.

The Utility Menu opens in the display.
4 Press < or > to display "Replace Head" then press V.

Utility Me n u
Replace Head ->

When the message "Remove Ink Tank" is displayed, the right cover is
unlocked.

5 Open the right cover.

Replacing the Printhead

5-11

6 Open the ink tank covers and remove all the ink tanks.

7 Close all the ink tank covers, then close the right cover.

When the display reads "Ink Draining..." this means the ink has started to
drain.

HI Note

• About three minutes is required for the ink to drain from the printhead.

5-12

Maintenance

8 When the display reads "Open Cover Back Upper Cover", open and
remove the back upper cover.

After removing the cover, the display reads "Rep. P.Head OK".
9 Pull the printhead lock lever out and lower it completely.

10 Raise the printhead lock cover completely.

Replacing the Printhead

5-13

11 Remove the old printhead.

Caution

• If the printer was operating before you started to remove the printhead,
allow the printer to cool for a few minutes. The metal parts of the printhead
become very hot during printing. To avoid minor burns, never touch the
metal parts of the printhead.

Important

• Place the removed printhead in a vinyl bag and seal the bag.

12 Hold the new printhead by the grips (a) on both sides, remove it from
its package, and remove the protective cap and packing material.

5-14

Maintenance

Important

• When handling the printhead, always hold it by the grips (a) on the left and right
sides of the printhead.

• To prevent poor results in printing, never touch the exposed nozzles (b) or
electrical contacts (c) on the printhead.

• Never try to re-attach the protective caps or packing material removed from the
printhead. Discard these items immediately in compliance with local regulations
regarding the disposal of such items.

13 With the nozzles facing down and the electrical contacts facing in,
insert the printhead gently into the carriage below.

Make sure that the printhead is inserted completely.

Replacing the Printhead

5-15

Pull the printhead lock cover toward you and lower it completely until
it locks.

Raise the printhead lock lever and push in toward the printer until it
locks.

Re-attach the back upper cover.

On the operation panel "Ins. Ink Tank OK" is displayed and the right cover
lock is released. Go on to the next step to install the ink tanks.

17 Open the right cover.

18 Push up the lever of the ink tank to replace then open the cover.

Replacing the Printhead

5-17

19 With the ink ports pointing down and the label facing in the direction
shown in the illustration below, insert the ink tank into the holder.

Important

• Always match the color of the ink with the correct holder before inserting it. The
ink tank cannot be installed if you try to install it in the wrong holder or position it
incorrectly.

• Gently turn the black ink tank side to side, then press in to insert it.

20 Close the ink tank cover. Press down on the cover until you hear it
click and lock.

21 Follows Step 18 to Step 20 to install the other ink tanks.

5-18

Maintenance

23
24

After all ink tanks have been installed, close the right cover.
Press down gently on the right cover until you hear it click and lock.

After installing the printhead and all the ink tanks, "Ink Filling..." is
displayed on the operation panel while the ink tanks initialize for operation.

• If all the ink tanks are not installed, the right cover opens automatically. Make sure
that all of the ink tanks are installed.

• Always install the ink tanks immediately after installing the printhead. If the
printer is switched off after the printhead is installed without the ink tanks, if the
ink tanks are installed after the printer is switched on again, the initial ink filling
will not execute automatically. If you make a mistake and switch the power off
before installing the ink tanks, switch the power on again, press the Online button
to set the printer offline, then execute "Head Cleaning C" with the printer operation
panel. (-»P.6-23)

When the display reads "Ready", press the Online button to set the
printer online.

The printer is ready for operation.

Open the printer driver. On the Device Settings sheet, perform the
"Printhead Information" setting.

Replacing the Printhead

5-19

5-20

Maintenance

Troubleshooting

This chapter describes how to solve problems with the printer.

Having a problem?

If the printer is not operating as you think it should or if you experience any
other problems, read in order through the list below, select the heading that
best describes your problem, then go to the referenced page.

Printer not Operating Correctly -> P.6-3

Prints but displays
error message.

Error Messages

-> P.6-11

Paper jam.

Removing Paper Jams

^ P.6-15

Print job completes
with unexpected

Print Job Results Abnormal

-> P.6-7

6-2

Troubleshooting

Printer not Operating Correctly

Check the following items when the printer does not operate and will not
print.

Cannot Print

Printer not switched on.

Problem 1 : Power button not switched on.

Solution: Press the Power button again to confirm that the Online lamp, Message
lamp, and operation panel light. (->P.l-7)

Problem 2: Power cord not supplying power to the printer.

Solution: Confirm that the power cord connections at the printer and the power

supply are tight. (-> Setup Guide, Chapter 1, "4 Connect the Power Cord")

Problem 3: Power supply not providing power.

Solution: Connect another device to the power supply to confirm that the outlet is
providing power. If not supplying power, check the breaker switches for
the power line. If you are on a power strip, determine if there is a switch
between the plug receptacle and the main power line.

Problem 4: Power cord broken.

Solution: Call for service and request a new power cord.

Printer is on but not online.

Problem 1 : Printhead is not installed.

Solution: Install the printhead. (^Setup Guide, Chapter 1, "5 Install the Printhead")
Problem 2: Ink tank(s) are not installed.

Solution: Confirm that all ink tanks are installed. (->Setup Guide, Chapter 1, "6
Install the Ink Tanks")

Problem 3: A cover is open.

Solution: Close the cover named in the message displayed on the operation panel.
Problem 4: Printer is still warming up.

Solution: Immediately after the printer is switched on, it cannot print because it
needs a several seconds to warm up. After switching on the printer, you
must wait for the Online lamp to light and remain on.

Printer not Operating Correctly

Cannot install Windows printer driver.

Problem 1 : Incorrect installer CD-ROM mounted.

Solution: Mount the installer CD-ROM provided with the printer.

Problem 2: Installer CD-ROM is damaged.

Solution: Call for service and request a new installer CD-ROM. You can also
download the driver from the Canon Home Pages
(http://www.canon.com/).

Problem 3: Windows operating system is unstable.

Solution: If Windows displays a system error message such as "General Protection
Fault" or "Illegal Operation, the computer system has become unstable.
Confirm the problem with the system and try to install again.

Problem 4: Installation does not complete successfully.

Solution: Open the Printer folder, remove the N1000/N2000 printer icon, then try
again. (-> Setup Guide)

System does not recognize the printer.

Problem 1 : Interface cable is disconnected.

Solution: If the printer is connected via the parallel or USB port, check the cable

connections at the printer and the computer. (-> Setup Guide, Chapter 1, "4
Connect the Power Cord").

Problem 2: The parallel port or USB port is not set.

Solution: If the printer is connected via the parallel or USB port, the correct port
must be selected on the printer operation panel before you can use the
printer. (->Setup Guide, Chapter 1, "9 Select the Interface")

Problem 3: Network information for the printer has not be set.

Solution: If the printer is connected to a network, perform the network settings with
NetSpot or the Remote UI. (^Network Guide)

6-4

Troubleshooting

Printing Does Not Start

No error message is displayed.

Problem 1 : Printer is not selected as the destination for the print job.

Solution: From the File menu select Print. In the Print dialog box make sure that the
printer is selected in the Name box and start the print job again.

Problem 2: Print queue has halted.

Solution: Open the Printer window and click the printer icon. Open the File menu
and click Pause Printing to release the print job from paused printing.

Error message is displayed.

Problem 1: Paper jam has occurred.

Solution: Remove the jammed paper. (->P.6-15)

Problem 2: Printer is offline.

Solution: After correcting the problem in response to an error message, be sure to
press the Online button to set the printer online.

Solution: If the operation panel display reads "Ready", press the Online button to set
the printer online.

Problem 3: Error message appears during print job.

Solution: When an error message appears in the printer operation panel, read the
message and remove the cause of the problem. (->P.6-11)

Problem 4: Paper out.

Solution: Load paper in the paper cassette or tray designated as the paper supply
source.

Problem 5: The "Media Size" and "Media Type" selections are not selected for the
paper cassette.

Solution: Use the printer operation panel to select the correct settings for the "Media
Size" and "Media Type" for the paper cassette. (->P.2-12)

Solution: If the "Media Type" selection is incorrect, cancel the print job, open the
printer driver and select the correct setting for the print media loaded in the
paper cassette. (->P.3-3)

Problem 6: While printing with paper from the tray or Cassette 1, the tray lever is up

Solution: Make sure paper is loaded in the tray or cassette. Make sure that the tray

Printer not Operating Correctly

lever is down. (^P.2-15)

Problem 7: An ink tank has run out of ink or the nozzles of the printhead are clogged.

Solution: Print a nozzle check pattern to confirm the ink supply and condition of the
printhead.

If an ink tank has run out of ink, replace the ink tank. (->P.5-2)

If you determine that the nozzles are clogged, clean the printhead. (->P6-

23)

Printing Halts During Print Job
Error message is displayed.

Problem 1 : An error message is displayed during printing.

Solution: Read the message displayed in the NetSpot and correct the problem
indicated by the error message. (->P.6-11)

Problem 2: The selected Media Size is not correct for the media loaded in the paper
supply source.

Solution: Confirm the current selection for the Media Size. If the setting is not

correct, stop the print job, select the correct setting, then start the print job
again. (->P.2-7)

Problem 3: Bi-directional communication between the printer and computer cannot
execute when the printer is connected via the parallel port.

Solution: Open the Setup Menu on the printer operation panel, select Set Centronics
Interactive then select None. (->P.4-9)

Blank paper is ejected from the printer.

Problem 1 : A blank page is ejected from the previous print job.
Solution: The print job starts after the blank page is ejected.
Problem 2: Printhead nozzles are clogged.

Solution: Print a nozzle check pattern, check the condition of the printhead nozzles,
If you determine that the printhead nozzles are clogged, clean the
printhead. (->P.6-23)

Problem 3: Printer is damaged.

Solution: Call for service.

6-6

Troubleshooting

Print Job Results Abnormal

If the results you see in the print job is not what you expect, check the items
described below.

Poor Print Quality
Printing is faint.

Problem 1 : Printing on the wrong side of the sheet.

Solution: Determine which side is the correct print side. It will not print correctly if
printed on the back.

Problem 2: Printhead nozzles are clogged.

Solution: Print a nozzle check pattern, check the condition of the printhead nozzles,
If you determine that the printhead nozzles are clogged, clean the
printhead.
(->P.6-23)

Problem 3: Ink filling is not completed.

Solution: If you can see bubbles in the ink hoses, perform Head Cleaning B. (->P6-
23)

Ink smeared.

Problem 1 : Printing with high density ink on plain paper.

Solution: Lower the Intensity setting (print density) in the printer driver. (-> Printer
Driver online Help)

Problem 2: The selected Media Size is not the same as the media loaded in the paper
supply source.

Solution: Confirm the current selection for the Media Size. If the setting is not

correct, stop the print job, select the correct setting, then start the print job
again. (->P.2-7)

Edges smeared with ink.

Problem 1 : The selected Media Size is not correct for the media loaded in the paper
supply source.

Solution: Confirm the current selection for the Media Size. If the setting is not

Print Job Results Abnormal

correct, stop the print job, select the correct setting, then start the print job
again. (->P.2-7)

Problem 2: Print media is curled or creased.

Solution: Remove the creasing or curling then start the print job again.

Black or White Streaks Visible.

Problem 1 : Printhead is out of alignment.

Solution: When printing on plain paper, use the printer operation panel to perform
band adjustment with the "Band Adjust" item. (->P.6-29)

Problem 2: The amount of paper feed from the paper cassette that fed is incorrect.

Solution: On the operation panel, change the "LF Adjust" setting, then print the

image that produced the white lines. Check the printout, then fine adjust
the amount of feed. Adjust the amount of feed for each paper cassette.
(->P.4-8, P.4-11)

Troubleshooting

Print Results Do Not Match Print Job Content

Broken lines are visible.

Problem 1 : Printhead is out of alignment.

Solution: Use the printer operation panel to align the printhead with the "Adj.
Printhead" feature. (->P.6-26)

Random, bizarre characters are printing.

Problem 1 : Data from the print job data stream has been lost.

Solution: Switch the printer and computer off, then switch them on again and start
the print job again.

Problem 2: Another printer driver was selected for the print job.

Solution: Select the correct printer driver for the printer and try again. (->Setup
Guide)

Problem 3: The computer cannot communicate with the printer by bi-directional data
transfer when connected via the parallel port.

Solution: Open the Setup Menu on the printer operation panel, select Set Centronics
Interactive then select None. (->P.4-9)

Problem 4: Font selected for printing not supported.

Solution: Make sure that the font used in the text of the software application has

been installed correctly. For details, see your software application manual.

The Thickness of Lines Is Different

Problem 1 : If you are using Windows XP or Windows 2000, the Fast Graphic Process
setting is enabled.

Solution: In the printer driver open the Finishing sheet, open the Special Settings
dialog box, then click the Fast Graphic Process check box off, and print
again. (-> Printer driver online Help)

Print Job Results Abnormal

Colors Wrong

Only one color is printing.

Problem 1 : Grayscale printing is selected in the printer driver for the print job.

Solution: On the Main tab of the printer driver, select Color for the Color Mode and
try again. (-> Pinter Driver online Help)

Wrong colors are printing.

Problem 1 : The printer driver is not performing color adjustment.

Solution: Use the printer driver to adjust the colors with the settings on the Color
Matching or Color tab of the Color Adjustment dialog box. (-> Pinter
Driver online Help)

Problem 2: Colors in the printout do not match the colors on the screen.

Solution: Perform monitor color correction. (->Monitor Instructions)

Solution: The color management setting in the software application is not set
correctly. For details, see your software application manual.

Problem 3: Not enough ink is being supplied to the printhead.

Solution: On the printer operation panel, perform Head Cleaning B. (->P.6-23)

Problem 4: If you are using Windows XP or Windows 2000, the Fast Graphic Process
setting is enabled.

Solution: In the printer driver open the Finishing sheet, open the Special Settings
dialog box, then click the Fast Graphic Process check box off, and print
again. (-> Printer driver online Help)

Internet Archive Audio

Featured

Top

Images

Featured

Top

Software

Featured

Top

Books

Featured

Top

Video

Featured

Top

Mobile Apps

Browser Extensions

Archive-It Subscription

Save Page Now

Full text of "generalmanual 000030733"

See other formats