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Metropolitan Borough Council 

Agenda Item 8(b) 

Sandwell Metropolitan Borough Council 

Transport for West Midlands (TfWM) 
15 October 2019 

Overview of Transport for West Midlands Activities 

1. Commonwealth Games 

The transport planning for the Commonwealth Games is proceeding well with 
the development of an Integrated Transport Programme reporting into a multi¬ 
agency Joint Transport Group (JTG). The JTG includes officers from Sandwell 
as part of its governance, and work is progressing in ensuring a fully 
integrated transport response to the Games. 

A Games Strategic Transport Plan (GSTP) has been developed and was 
taken to the WMCA Board in September. Following this, the plan has been 
published and is subject to a twelve week engagement period. The GSTP sets 
out our approach to the detailed planning required for the integrated transport 
network. Initial technical design work is progressing on the necessary traffic 
management arrangements for the Games; this includes local access 
considerations, the games route network and transport modelling and demand 
forecasting. The exact measures required will be finalised for review in 
approximately 2021. 

Venue transport working groups have also been set up so that we can 
understand the requirements for accessing the sites including the Sandwell 
Aquatic Centre. Officers from Sandwell are leading this group. 

Initial discussions have also taken place with DfT in relation to the support 
required and with Highways England, HS2 and Network Rail. More detailed 
briefings are being planned. 

2. M5 Oldbury Viaduct works 

The project remains on track for completion in autumn 2019. Some 14,000 
repairs have been carried out on the northbound carriageway and good 
progress has been made. The contraflow has been removed and a 40mph 
introduced. The next major milestone for the project will be the completion of 
works on the deck. 

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3. Bus Network 

- Vision for Bus 

Progress has been made on delivering the aims and objectives of the 
Strategic Vision for Bus in the West Midlands that was approved by the 
WMCA Board on the 9 th November 2018. Delivery of some of the objectives is 
already commencing within current frameworks, partnerships and 
agreements, through current activities inside the West Midlands Bus Alliance, 
including, but not limited to: 

• TfWM’s emerging Fares & Payment Strategy to simplify payments and 
make fares more affordable for users across the network; 

• Development of highway investment schemes to improve bus journey 
time predictability across key routes and communities; 

• Development of the Safer Travel Partnership, which continues to 
explore ways to make public transport safer and help overcome 
perceived and actual barriers to greater public transport usage. A 
significant strand of achieving this will be through the Bus Byelaws 
which were recently approved; 

• The establishment of a Network Performance Board through the Bus 
Alliance, to monitor patronage, journey speeds and reliability, with 
accountability for intervention where required from relevant 
stakeholders; and 

• Continuation of developing Network Development Plans through the 
Bus Alliance, taking an area-by-area approach to exploring ways to 
reduce congestion on the roads, improve bus travel times, and ensure 
bus travel is seen as affordable and reliable. 

As approved by the WMCA Board on the 28 th June 2019, TfWM will 
commission an Outline Business Case (OBC) assessing the options within the 
Bus Services Act 2017 to understand the most appropriate mechanism for 
improving bus services, with clear understanding of risks, costs, opportunities 
and legal implications. As per the Strategic Outline Business Case 
recommendations, the three mechanisms to be assessed are: 

• Voluntary partnership based on Bus Alliance (including associated 
Advanced Quality Partnership Schemes and other Qualifying 

• Enhanced Partnership; and 

• Franchising. 

It is estimated that the OBC will take between 18 to 22 months to complete. 

On completion of a detailed assessment of options listed above, there will be 
recommendations of the most appropriate mechanism or mechanisms for 
delivering the Vision for Bus objectives in the longer term. 

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In addition to the approval of an OBC, the WMCA Board endorsed a 
commitment for a minimum Euro VI bus fleet by April 2021 to improve air 
quality in the area of the West Midlands Combined Authority, subject to 
funding. This endorsement from the WMCA Board on the 28 th June 2019 will 
help TfWM to secure further investment levels from bus operators and 
continue to bid for further funds and investment to make this commitment a 

Finally, there is an identified risk to the delivery of Sprint in time for the 
Commonwealth Games without adequate mechanisms to protect investment 
and create an operational model. TfWM recommended an Enhanced 
Partnership (EP) as the most suitable mechanism to address this risk. 
Approval was given by the WMCA Board on 28 th June 2019 for TfWM to give 
notice of the intention to prepare an EP Plan and accompanying EP Schemes 
to help deliver the two priority Sprint routes (A34 and A45). TfWM gave notice 
on 17 th July for an EP Plan and subsequent EP Schemes, with all relevant 
local bus operators notified and other key stakeholders including each of the 
local highway authorities. Approval to ‘make’ the EP Plan and Scheme will be 
sought from Sandwell Metropolitan Borough Council, during the development 
of the EP, later in 2019. 

- Ring and Ride Update 

Ring and Ride was operated by Accessible Transport Group (ATG) on behalf 
of Transport for West Midlands (TfWM). On Friday 22 March 2019, ATG 
became insolvent and administrators were appointed to take control of its 

TfWM worked very closely with the Administrator to secure the future 
operation of Ring and Ride and a new operator for the service was found. 

From 1 August 2019, the Ring and Ride service is operated by West Midlands 
Accessible Transport (WMAT), a new company and wholly owned subsidiary 
of National Express West Midlands. TfWM has worked hard to ensure that this 
transition is simple and easy for customers. The Ring and Ride team currently 
operating the service transferred to the new operator so users can be assured 
of the same high standard of customer care previously enjoyed. 

Going forward, we will be working hard with the new operator to ensure Ring 
and Ride services continue to work for local people and wherever possible, 
are improved based on customer feedback. 

- West Midlands Bus Alliance 

The West Midlands Bus Alliance renewed its commitment to 50 deliverables 
across 8 key objectives by 2020. These are around congestion, air quality, 
ticketing and making it easier, cheaper, safer and more pleasant to travel by 

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A key deliverable of the Bus Alliance is to deliver a series of bus Network 
Development Plans (NDP) across the region. The plans will describe how the 
network and associated infrastructure will change up to 2026 in response to 
changes in land use and policy in a specified geographical area. NDPs seek 
to enhance what is currently in place (e.g. with better ticketing, bus stops, 
congestion management), rather than change the network itself. TfWM 
officers have liaised with Sandwell MBC officers and local bus operators to 
develop the technical evidence baseline for the Sandwell NDP. The Bus 
Network Development Plan for Sandwell has been drafted and is subject to 
consideration by the Sandwell Cabinet Member for Sustainable Transport, 
before public release. Many of the activities and initiatives within the NDP are 
already being developed and implemented, but an approved NDP strengthens 
the Alliance commitments to delivering bus improvements in Sandwell. 

This has built upon the rollout of contactless ticketing by National Express 
West Midlands to all their buses. TfWM has also waived the £10 fee for 16-18 
photo cards, so they can now get 50% discounts on bus, train and tram travel 
for free; concessionary pass holders still benefit from National Express West 
Midlands’ £1 pre-0930 fare. 

4. Rail Investment & Partnerships 

- West Midlands Franchise 

The introduction of West Midlands Train’s new timetable on 19 th May 2019 
represented the most significant change in services in the West Midlands 
since 2008 and included a multitude of service changes and improvements for 

The changes included the operation of new services on a number of routes, 
the linkage of services across New Street and Coventry, splitting and joining 
of services at New Street and changes to the timings and formations of certain 
peak service. 

The complexity of the changes has meant that there was a high degree of 
scrutiny prior to the implementation of the timetable, and a high degree of 
monitoring has been occurring since then. It was always recognised that some 
aspects of the timetable had the ability to import operational risk onto services, 
which needed to be balanced against the passenger benefits of better 

Whilst the new timetable is successfully delivering new journey opportunities, 
there are two broad areas of concern: 

• Service performance has declined; and 

• Certain trains are suffering from overcrowding. 

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Performance has seen a decline since the start of the new timetable. Initial 
teething problems were always likely to occur, especially considering the 
splitting/joining and other new operational arrangements. However, now that 
the service has had a chance to bed in, it is possible to identify more 
underlying performance issues to be tackled. 

To bring performance back to high levels, West Midlands Trains and Network 
Rail will focus on a number of key areas: 

• Performance - Tactical: Short term wins to improve how the railway is 

• Performance - Strategic: Medium/longer term interventions to improve 
how the railway is operated; 

• Timetable - Tactical: Short term amendments to improve timetable 
integrity and/or capacity; and 

• Timetable - Strategic: Medium/longer term changes to the structure of 
the timetable to materially improve resilience. 

The performance actions will focus on issues such as improving infrastructure 
resilience, optimising train regulation, operational contingency plans and train 
crew deployment. 

The timetable amendments include some short-term capacity changes, but 
will also be exploring options to make alterations to timetables at the next 
timetable change in December. 

- West Coast Main Line Franchise award 

On 14th August 2019 the DfT announced the winner of the competition to 
operate the new West Coast Partnership Franchise. The new contract has 
been awarded to a joint venture between First Group and Italian state operator 
Trenitalia, and will commence in December 2019 and run until 2031. The new 
West Coast Partnership Franchise will be responsible for both the current inter 
city services and for designing and running the initial High Speed 2 services 
for the first 3 to 5 years of HS2 operation from 2026. First / Trenitalia will be 
collaborating with HS2 Ltd to design, launch and operate the initial HS2 train 

First/Trenitalia will play a key role in the development of future timetable 
changes on the West Coast Main Line to take advantage of the extra capacity 
provided by HS2 Phase 1, especially on the core Birmingham - Coventry - 
Milton Keynes - London corridor. West Midlands Rail Executive (WMRE) is 
already working with Network Rail, DfT and the wider rail industry to ensure 
that the regional aspirations for such post-HS2 timetable changes, as set out 
in the new West Midlands Rail Investment Strategy, form a key part of such 
future timetable plans. 

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5. HS2 Connectivity Package 

The HS2 Growth Strategy sets out how the positive effect of HS2 will be felt 
across the region. The approach uses HS2 to create an outstanding legacy in 
terms of regeneration, jobs, skills, economic development and connectivity for 
the Midlands. 

Work on the Connectivity Package has been progressing in line with the 
Implementation Plan, with updates being provided through regular dashboard 
reports to the HS2 Growth Delivery Board. 

A headline summary of activity is set out below: 

Sprint: Work has been progressing on the three priority Sprint Routes, 

Walsall to Birmingham via Sandwell (A34), Birmingham to Birmingham Airport 
and Solihull (A45), and Sutton Coldfield to Birmingham via Langley (SBL), with 
work being undertaken by TfWM and Local Authorities. During the period, the 
following activity has been undertaken: 

• The consultation report was published in December 2018, with a follow 
up report in March 2019 setting out what changes would be considered 
as part of the feedback received during consultation; 

• The Outline Business Case for the A34 and A45 schemes have been 
approved by through the WMCA Assurance Framework; 

• Detailed design work is underway and early contractor involvement 
(ECI) has commenced; and 

• There is ongoing work with potential operators for the schemes. 

Rail: Significant activity has been underway developing a number of rail 
investment projects by WMRE/TfWM. A joint project team has been created to 
help the delivery of the investment programme. Projects currently underway 

• Snow Hill 3 rd Entrance (in delivery - May 2020 completion); 

• Willenhall and Darlaston new stations (2021-22 delivery); 

• Camp Hill line new stations (Moseley, Kings Heath and Hazelwell) 
(2021-22 delivery) 

• University station rebuild (2021-22 delivery); 

• Perry Barr station rebuild (2021 -22 delivery); and 

• Dudley Port Station - Initial work undertaken by TfWM, WMRE, 

Network Rail and Sandwell MBC on outline proposals to improve 
interchange facilities and accessibility at the station. 

Work on the options for providing rail services to serve the new stations is also 
being taken forwards. 

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WMRE is actively engaging with Midlands Connect, DfT and Network Rail 
about accelerating the delivery of certain elements of the Midlands Rail Hub 
project, such as Snow Hill Platform 4, using the new Rail Network 
Enhancement Pipeline (RNEP) process which in future will be the process by 
which the DfT funds enhancement projects on the rail network. 

6. Metro Programme and Operations 

- Metro Programme 

The Metro programme has been redefined into two main phases based on 
funding position and current project status. 


Planned Ooenina 

Phase 1 

Centenary Square Extension 

December 2019 

Wolverhampton City Centre Extension 

December 2020 

Edgbaston Extension 

December 2021 

Wednesbury to Brierley Hill Extension 

December 2023 

Phase 2 

Birmingham Eastside Extension 


East Birmingham Solihull 


Work continues to progress all six extension projects being undertaken by the 
Midland Metro Alliance (MMA). During the period, the following activity has 
been undertaken: 

• Wolverhampton City Centre Extension - tracks have been laid and 
infrastructure is in place ready for overhead line equipment and tram 
stops up to Railway Drive. Works to the highway will be completed by 
the end of September 2019 and paving work to the footways will be 
ongoing along Pipers Row. The final section of trackwork across the 
new station plaza cannot commence until mid-2020 when the station 
redevelopment project expect to vacate and hand over land required for 
the new Metro terminus. 

• Wednesbury to Brierley Hill Metro Extension - The Full Business Case 
and funding was approved by the WMCA Board in March 2019. 

Network Rail have agreed in principle to transfer the corridor for West 
Midlands Metro, though some issues are still under discussion. Subject 
to resolving some matters of details it is anticipated that the transfer will 
be complete in October 2019. Midland Metro Alliance will re-submit their 
TCI proposal in September for review by TfWM. A work site has been 
established in Dudley centre and Utility work will commence by October 

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• Centenary Square Extension - Construction works are now progressing 
rapidly on several fronts as the project works towards opening for 
passenger service in December 2019. Trackform has been laid in most 
sections now. Tram stops are now under construction and surrounding 
paving works are ongoing. Testing and Commissioning will commence 
in October 2019, to be followed by driver training. 

• Edgbaston Extension - Work has continued at the Five Ways 
Underpass, which was closed to traffic without any major complaints 
thanks to prolonged stakeholder engagement and advanced 
information. Construction now moves to the west end of Broad Street 
with a sophisticated traffic management approach agreed with 
stakeholders allowing for a full section of Broad Street to be closed in 
one phase providing quicker delivery. Work will then continue along 
Broad Street to Centenary Square. The project remains on schedule to 
open in December 2021. 

• Birmingham Eastside Extension (BEE) - We are still awaiting issue of 
the Transport and Works Act (TWA) Order for BEE, which is expected 
shortly. The project has been agreed with DfT but they require TfWM to 
provide a Full Business Case for final approval of the budget. This 
process is expected to be completed by mid-2019. We will then 
construct the Digbeth High Street and Bull Street junction sections of 
the route first. Once agreement is reached with HS2 we will continue to 
construct the “middle” section under Curzon Street to complete the 

• East Birmingham to North Solihull Extension - The preliminary outline 
design has been completed and reviewed by the owner and is currently 
being updated. Public consultation took place in September 2019 with 
preparation ongoing for submission of the TWA Order on May 2020. 

The Catenary Free project is continuing with 19 trams scheduled to be 
retrofitted in time for passenger service in December 2019. 

Procurement of the third generation trams required to operate the extensions 
from 2021 is almost complete. Two bidders, CAF and Alstom tendered, and a 
final decision will be taken in September 2019. The initial contract will be for 
the 21 trams required to provide passenger service to phase 1 of the 
programme with an option in the contract to increase the vehicle numbers to 
cover phase 2. 

- Metro Operations- Midland Metro Limited 

On the 24 th June 2018, Midland Metro Limited (MML) trading as West 
Midlands Metro (WMM), took over responsibility for the operation and 
maintenance of the metro under a Public Service Contract (PSC), awarded to 
MML by the asset owner West Midlands Combined Authority (WMCA). 
Improvements made during the first 6 months have previously been reported 
and included MML’s fresh new identity, better value fares and tickets, new 

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ways to pay and the introduction of the new Customer Services Officer role. 
Over the last 6 months MML has built upon these early initiatives and 
introduced further improvements to the operation. 

These include: 

• Rebranding roll out 

o At transition a programme of rebranding commenced across 
West Midlands Metro network. The branding forms part of the 
new transport brand for the region and gives West Midlands 
Metro a new fresh identity. The roll out of rebranding has 
continued with all tram stops between Grand Central and Black 
Lake now completed and nearly half of the tram fleet in distinct 
new livery. The opportunity has also be taken to enhance the 
customer information including new guidelines fitted prominently 
to shelters, signage showing options to ‘buy before your board’, 
clearer identification of the city hops zones and a uniform 
approach to directional signage for local amenities and at 

• Buy before you board 

o During peak times, Metro services can be extremely busy making 
it difficult for conductors to manoeuvre through the tram to collect 
fares. In April 2019 MML commenced a trial of at stop selling. 
Using patronage and sales data by stop and time of day, MML 
applied a targeted approach placing conductors at key tram stops 
to actively sell Metro tickets. Following a successful trial this 
initiative has been extended with a dedicated team of at stop 
sellers now covering key locations during the weekday am and 
pm peaks. Whilst this provides customers with greater 
opportunity to purchase a ticket for travel it has also been well 
received by Metro season ticket holders, many of which view its 
introduction as a more equitable approach to revenue collection, 
capturing those who actively avoid paying. 

• Metro Matters 

o MML began the operation with a commitment to better 
understand what its customers want and how best MML can 
deliver it. To help achieve this MML has introduced ‘Metro 
Matters’, a re-invigorated former Metro Passenger Panel which 
provides a platform for Metro users to feedback on the service but 
also be involved in shaping its future. The launch involved a 
campaign to broaden the existing passenger panel membership, 
to encourage a wider customer demographic to join the group. An 
induction meeting was held in May 2019 with members selected 
from many applicants, with some being placed on a waiting list, 
demonstrating its popularity. 

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The focus for the first year of Metro Matters will be to empower 
the panel members to actively participate in their voluntary role, 
consulting with them on new initiatives and proposed changes to 
the service as well as extending invitations to key events. 

• Sector based work academy 

o MML is committed to building success within the West Midlands 
community by setting up local links and partnerships. These 
include partnerships which help people who are unemployed get 
into work and to grow their talents. In doing so MML has 
partnered with the Sector Based Work Academy to develop a 
training and employment programme for Metro which provides 
individuals with a period of training on Metro and a guaranteed 
job interview at the end of the training period. The initiative has 
been a great success and resulted in job offers to over 10 people. 
All are now passed out as conductors with 6 also certified as 
drivers. Not only has this improved their personal circumstances, 
but they are a great addition to the team. 

• Spotlight 

o Safety is the number one priority for MML, and it is important that 
staff are able to report near miss incidents and other safety 
concerns efficiently, without the need for long-winded forms which 
can often discourage individuals from doing so. To make 
reporting easier MML has introduced a new app-based reporting 
system, ‘Spotlight’. Spotlight has been installed on every mobile 
phone utilised in the business and provides a platform for easy 
and instantaneous reporting. The app is simple to operate, allows 
for real time completion and has the facility to upload 
photographs. It also provides alerts and notifications to relevant 
parties who would need to be informed, in order that they can 
take appropriate action swiftly. 

• Building resilience of the Overhead Line Equipment (OLE) 

o Following a turbulent start to the operation with OLE failures, 

MML commissioned an asset condition survey and put in place a 
programme of prioritised improvement works. The initial work was 
to identify and repair high risk defects. Following this a 
programme of work was developed. This work has been tendered 
and it is expected that the contract will be placed in September 
2019. The contract will include a rapid response element so if 
there is an OLE failure the contractor will be able to mobilise 
rapidly with the necessary specialist machinery. 

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7. Sustainable Travel 

- Travel Choices 

Transport for West Midlands continues to support those working, studying and 
living in Sandwell to travel around the West Midlands region. Our main 
demand management activities are focused on areas facing disruption due to 
infrastructure changes and improvements. 

Over the last year we have worked with businesses and education sites in 
Sandwell while Highways England improve Junction 2 on the M5, attending 
engagement events organised by the Black Country Chamber and engaging 
with young people in Secondary schools, helping them to add to their 
Modeshift Stars profile on the national sustainable travel awards scheme. 
TfWM sponsors membership and subscription of the Modeshift STARS 
system for West Midlands Constituent Authorities. 

The team will continue to offer help to those affected by highway 
improvements on Junction 10 of the M6 when work begins there in 2020. We 
will also work with the Commonwealth Games team and engage with 
residents around the site of the new Aquatic Centre, where construction has 
already started. 

The Travel Choices team is also working with businesses looking to relocate 
within and to the area as we encourage residents, commuters and students 
within the Sandwell area to make better travel choices for the future. 

- Community Cycle Clubs 

In partnership with Cycling UK, 5 Community Cycle Clubs have been set up in 
Sandwell. Smethwick Beat the Street Community Cycle Club meet every 
Monday at Smethwick Fire Station for Adult Learn to Ride Sessions where 
bikes and helmets can be borrowed. The second club at Hallam Street 
Hospital is operating and is ideally placed for National Cycle Network Route 5 
and any future developments through nearby local cycling and walking 
infrastructure plan led investment. 

The third club is at Lightwoods Park which has grown since inception with 
several members becoming Ride Leaders; the club runs on Wednesday 

The fourth is Tipton’s Victoria Park Community Cycle Club, which has just 
recently been formed with the help of the Bangladeshi Women’s Association. 
This club is expanding and is expected to form a separate men’s and women’s 

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The fifth club is located at Hadley Stadium which is run with the local charity 
called Bensons. This club has around 40 members usually teenagers from 
deprived backgrounds attending the club every week. The club uses the 
athletics track for cycling. 

More information can be found on new and emerging clubs at 

- Living Streets Walk to School Programme 

In partnership with TfWM, Living Streets have been working with Sandwell 
primary schools to encourage children to walk to school with the aim of 
improving wellbeing and reducing the number of cars at the school gates to 
reduce vehicle emissions and improve road safety. This is done by engaging 
the schools with the WOW programme (walk once a week) which rewards 
those pupils who are able to “actively travel” to school at least once a week 
with a distinctive badge. There are 11 badges (designed by children) to collect 
each school year. The seven primary schools are: 

• Blackheath Primary School; 

• Corngreaves Academy; 

• Crocketts Community Primary School; 

• Ferndale Primary School; 

• Glebefields Primary School; 

• Our Lady and St Hubert's Catholic 
Primary School; and 

• Yew Tree Primary School. 

Launching assemblies booked in for early September 2019 are with; 

• Moat Farm Infant School; and 

• Grove Vale Primary School. 

With an additional coordinator now in post we anticipate further schools being 
added early in the new school term. 

Any schools can be approached to take part in WOW, and Living Streets 
works closely with the Sandwell Public Health team and Active Black Country 
to try and engage those schools where this intervention can have the greatest 

- Managing Short Trips Infrastructure improvements 

Managing Short Trips (MST) is a programme of infrastructure schemes that 
has delivered cycleway improvements to canal towpaths in the Black Country. 

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These improvements are all designed to create cycle friendly corridors 
between existing cycle routes, residential areas and local centres. 

The second phase of this tranche started in May 2018 and is now complete, 
and includes the sections along the Birmingham New Main Line in Sandwell, 
Dudley and Wolverhampton and it is now possible to cycle from 
Wolverhampton to Birmingham, through Dudley and Sandwell, on a 
continuous traffic free cycle route. An additional section of the Walsall canal 
from the border of Walsall past Wednesbury has also been completed with 
funding from MST, NPIF and Sandwell Council. 

- West Midlands Bikeshare 

Nextbike were appointed as the preferred supplier in March 2018 under a 
concession contract to deliver 5000 bikes across the 7 constituent local 
authorities. The scheme was to be entirely capex and revenue free to TfWM 
and the local authorities. TfWM terminated the contract with nextbike on 25th 
July 2019 due to several failed obligations by the operator. Nextbike have 
since removed their assets from Wolverhampton city centre and the scheme is 
no longer available to the public. 

TfWM has commenced looking into the delivery of a new bike share scheme 
for the West Midlands, including engaging with the 7 local authorities on 
lessons learnt and engagement with the market. 

- Better Streets Community Fund 

TfWM launched the Better Streets Community Fund in May 2019. The 
scheme enabled anyone in the West Midlands to submit their ideas for 
projects to improve their local area for cycling and walking. The application 
window closed on the 31st July 2019 and Sandwell had 15 applications. 

TfWM, WMCA and Sandwell Council are currently assessing the applications 
with the aim of announcing the successful schemes in early October. 

- Workwise 

TfWM’s Employment Engagement Officer has been working with Job Centres 
across Sandwell to promote discounted travel to those gaining new 
employment. The team are also supporting Jobs Fairs and Events across 

8. Safety and Security 

The Safer Travel Partnership is a collaboration of organisations including 
TfWM, West Midlands and British Transport Police forces, Transport 
Operators and the 7 regional Local Authorities. They work together with the 
purpose of making the public transport network safer. 

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The Partnership is responsible for delivering the West Midlands Police and 
Crime Commissioner’s ‘Local Transport Policing Plan’. The key objectives of 
this plan for 2018/19 continue to be to reduce crime and improve passenger 
perception of personal safety. 

Overall recorded crime so far in 2019/20 has reduced by 3% compared with 
the same time in August last year. This is based on the combined totals from 
all three modes of transport - Bus, Train and Metro. On ‘bus’ and ‘train’ there 
have been significant reductions of on average 30 - 35% in historically high 
crime type areas. On bus this relates to criminal damage and sexual offending 
and on train, theft of passenger property and pedal cycle offences. 

The Partnership continues to receive good feedback from the independent 
watchdog “Transport Focus” in terms of passenger perception of crime. In the 
last survey of over 3,000 passengers conducted in autumn 2018, the 
Partnership maintained overall satisfaction levels in terms of “personal 
security on board bus journeys” at 79% on a par with figures from 2015’s 
survey. Those experiencing anti-social behaviour on their journey dropped to 
8% of those surveyed compared with 18% in 2011. 

The day to day activity of the Partnership involves: 

• Intelligence led high visibility police patrols from dedicated Safer 
travel PCs, PCSOs and Special constables of problem bus, rail and 
metro hotspots; 

• Antisocial behaviour (ASB) casework - The Safer travel ASB team 
aided by a seconded member of staff from National Express have 
now managed well in excess of 5,000 cases since its inception in 
2013; and 

• 24/7, 365 days a year proactive monitoring of over 1,000 CCTV 
cameras right across the public transport network including new 
technology allowing live coverage on-board bus services. 

Other initiatives and achievements of the Partnership including Sandwell have 

• “Safer Bus Station” Accreditation obtained for West Bromwich which 
was independently assessed in June, and accreditation maintained 
at our other Sandwell stations including Wednesbury, Cradley Heath 
and Bearwood. These stations have retained their accreditation for 
the 3 rd successive year. The award demonstrates everything is being 
done to prevent crime and reduce fear of crime at these locations; 

• Development of a set of Bus related Byelaws addressing various 
types of anti-social behaviour and mirroring powers already available 
on the rail network. The Partnership is currently in the process of 
seeking approval for this work from Government; 

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• TfWM applying to West Midlands Police for approval to run a 
Community Safety Accreditation scheme which would ultimately give 
security guards and other accredited persons specific powers to curb 
various anti-social behaviour on the bus network; 

• During the 2018/19 academic year the Partnerships Education 
Officer engaged with over 16,500 young people in over 200 
schools, colleges, Pupil Referral Units and SEN establishments 
across the whole of the West Midlands to reduce ASB on bus, train 
and tram and instill confidence to travel. The various sessions have 
included assemblies, Personal, Social and Health Education 
(PSHE) sessions, classroom lessons and full day mini school 
activities to encourage young people to travel safely and responsibly 
while using the public transport network and to follow the rules of 
our Passenger Code of Conduct. Many schools and colleges have 
incorporated the student contract version of the Passenger Code of 
Conduct into their new Year 7 student induction pack. At a higher 
age the Partnership continues to work successfully with Sandwell 
College promoting and encouraging responsibly behaved travel on 
Metro and buses serving the college; and 

• The highly regarded restorative justice project addressing anti-social 
and low level criminal behaviour from young people on the network 
continues to work successfully across the Black Country including 

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Appendix 1 - Measuring Success 

Success is measured through the continual monitoring and evaluation of schemes and 
programmes to ensure they are delivering against the overall strategic objectives. 
Monitoring ensures we understand changes of the performance of the transport 
system arising from schemes, for example the reliability of public transport, modal 
usage and customer satisfaction. 

- Headline Measures 

















- Bus 

Overall bus patronage has remained static in the year from August 2018 to July 2019 
since the same time period in the previous year. There has been a slight increase in 
commercial patronage (+0.2%) and a slight decrease in free concessionary travel (- 

Bus punctuality stands at 79.7% of surveyed buses departing one minute early and 
five minutes late. Beyond the current service-based reliability metric, TfWM is also 
developing punctuality metrics based on actual bus journey times between defined 
start and end points, without distinction between different services a customer might 
take. These actual journey times can then be compared against the timetable values 
to indicate delay. 95 th percentile measurements for actual journeys are also being used 
to gauge journey time variability and its effect on the customer experience. The Bus 
Alliance targets major improvement in punctuality. 

Bus passenger satisfaction has generally seen a slight long-term increase in the last 
five years. The most recent survey (Autumn 2018) showed satisfaction at 84%. This 
is a 4% reduction in general satisfaction since the spring 2018 survey. 

- Rail 

Rail patronage continues to increase, with patronage at 59.2m in the 12 months to 
August 2019 compared to 56.1m for the same period the year before, an increase of 
5.5%. Growth continues to be central to TfWM/WMRE vision in developing local rail 
services to improve rail infrastructure and services and meeting the growing demand. 

Rail punctuality (trains arriving not more than 5 minutes late) has been improving since 
2013/14. The latest punctuality for WMR (Period 13, 2018/19) stands at 89.2%. 

Satisfaction with rail services has fluctuated between 81% to 87%, since spring 2012. 
Recent surveys show satisfaction at 84% (spring 2019 survey) . 

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Metro patronage also continues to increase and currently stands at 7.5m passengers 
during the year period August 2018 to July 2019 in comparison to 6.6m in the same 
period the previous year; an increase of 13.6%. Fleet availability (i.e. proportion of 
rolling stock available as a percentage of the target number needed to run to timetable) 
stood at 99.6% in July 2019. 

Satisfaction decreased slightly from autumn 2017 (90%) to 87% in autumn 2018. The 
results can be found here . 

- Ring and Ride 

Ring and Ride patronage across Sandwell for the 12 months to July 2019 showed an 
overall decline of 11.93% with 105,022 passenger trips undertaken. This is slightly 
higher than the decline in overall patronage across the entire TfWM operating area of 
10.08% for the same period. Overall patronage has declined across the entire 
operating area which may in part be attributed to the financial difficulties that the ATG 
faced prior to and during the Administration period. Encouragingly patronage in July 
2019 is up by 2.26% and TfWM will be working with the new operator closely over the 
coming months to identify solutions and ways to increase patronage and make 
operating efficiencies. 

Modal Share 

A cordon survey around West Bromwich was undertaken in March 2018. The results 
are summarised below. 

West Bromwich Cordon 
Inbound Trips 07:30-09:30 

















■ Estimated Car Trips 







■ Metro Trips 







■ Bus Trips 







Inbound AM Peak bus and metro trips have seen increases of 2.1% and 57.9% 
respectively in 2018, compared to 2016. Car trips have decreased for the first time 
since 2012 resulting in the public transport modal share being the highest since pre 
2008 at 36.7%. The number of trips being made into West Bromwich town centre by 
public transport has increased by 7.3% in 2018 at almost 4,500 trips; with more people 
travelling to West Bromwich during the AM Peak than ever before. 

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West Bromwich Cordon 
Outbound Trips 07:30-09:30 



















■ Estimated Car Trips 







■ Metro Trips 







■ Bus Trips 







The number of outbound trips made by metro has increased by 5.5%. Car and bus 
trips have decreased by 1.4% and 5.4% respectively. Public transport modal share 
has decreased slightly from 32.5% to 32.1%. 

The next West Bromwich Cordon Survey will be undertaken in March 2020. 

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